GraysOnline

I am disappointed with my experience with Grays regarding lot 0006-9068637. I won the auction on 19 May 2026, but by 8–9 June the item still had not been received. I contacted Grays several times asking if the watch could be posted or if they could help arrange collection, but I was repeatedly told it was “collection only” and that I must… Read more

organise my own third-party nominee.

Grays recommended TruckIT and Online Move Australia, but I received no response from them. When I explained this, no practical alternative was offered.

The replies were polite, but the issue was not resolved. For a small item like a watch, the delivery/collection process should have been clearer and more practical.

I would be cautious about bidding on collection-only items from Grays again.

I have bought hundreds of items off grays on line over many years and normally i have had no issues but about 12 months ago i purchased a 4x4 bus on line from the northern territory ' The descrption stated that the bus engine turned over and had… Read more

some electrical issues . It cost me over $6000 for transport which is ok but the transport company that went to pick it up had to get a super tilt to load it as the engine did not turn over .On arrival in Brisbane it was discovered that in fact number 3 piston was broken and lodged in the motor damaging the head and much more also it was not mentioned or photograged that the large roof hatch had been removed and the bus the interior' trims were very wet and mouldy.. At this stage i notified grays and they said they would look after me ..but to this day nothing has happened ...

Try getting a refund! They are quick to take your money, however, if they make a mistake and send you the wrong goods, YOU need to lug the items down to a Post Office (which isn't a viable option for me) and then wait for the returned goods to be… Read more

inspected, at which point (according to their returns policy) it could be up to 21 days before a refund is issued. Meanwhile, I'm out of pocket and without the original item purchased, which is 'no longer available'. Doesn't my winning bid reserve the item immediately? Pure incompetence and a pain in the rear, to be honest. Not sure if I'll ever use them again.

I purchased what turned out to be a $450 bag of garbage 6 watches every single one was broken and as i said$450 for the privilege and then they charge you for the opportunity to purchase that big of cr#p . If you have bags of rubbish laying around… Read more

your house Send it to Greys so they can roll someone for you it’s a ponzi scam and all you’ll end up with is a bag of trash. Keep your eyes open though surely a bag of magic beans should come up for sale soon . I was lucky enough to by 5 watches obviously they obviously didn’t like air as after I opened the box every watch literally fell apart I'm curious as to whether one of the employees or owners travels to Bali to buy heap knockoff watches the try’s to flog them off as real. If I tried to do something like this i would have the full extent of the law thrown at me yet these people get away with it Do not purchase anything from this company if you are after what looks expensive but is a cheap knock off watch go to Bali at least they Will actually work and absolute scam

I was nervous while waiting for delivery of my most recent wine order due to GraysOnline's recent business developments, plus the delivery was late, but once again they came through for me. I've been buying wine from Grays Online for years, via auctions and Buy Now, and I've always had satisfying outcomes. The latest was the best; a $75 bottle of wine (x 12) for $15 per bottle.

Honestly didn't want to deal with Facebook Marketplace, GumTree or Carsales. So I Figured I'd give GraysOnline a go at selling my Vehicle. Filled out an Online Form & was told I'd recieve a phone call shortly, Within an hour I'd recieved a phone call from one of their sales agents, asking some routine questions (Vehicle Kms, Notable Damage,… Read more ·  1

Overall Condition & Expected Pricing)

The Sales agent I'd dealt with was professional, curteous & well-spoken and walked me through the entire selling process, including about 3-5 back and forth emails (all staying with the same agent)

They sent me the contracts via email, which were easy to understand and fill out. Once completed took about 1-2 Days to drop off the car at my local Gray's yard. The Staff at the Yard were great to deal with and Friendly.

Vehicle Sold in 5 Days for a Good Price (About what I'd expected to get, which was surprising) and took about a week or two to settle and have the Funds in my account (With Grays subtracting their nominated fees which wasn't too bad compaired to other quotes I'd received from other Car Sale / Auction sites)

If you're looking for a hassle free and hands off approach to selling your Vehicle, and have the time and patience to wait for their processing times, I'd highly reccomend GraysOnline to anyone looking to sell their Car

Bought car from distant Grays location, booked a driver to collect the vehicle. Grays phoned me and advised that the drivers trailer was not strong enough for my vehicle and they thought it would be damaged en route. This saved me form possible substantial loss. Booked new transport, vehicle arrived as accurately described by Grays in their auction summary. Show reply

Careful Grays is a very problematic auction house. I have had nothing but issues with Grays. Granted I was slow paying for the car that I bought but when I did pay they charged me extortionate storage fees for the vehicle. I had asked their customer services numerous times to tell me what that costs will be but no reply. Tried to pick the car… Read more

up today. I agree that it was on site for a while but the charge of $1900 was more than excessive.

Never deal with Grays. Stick to Lloyds. They're not perfect but light years ahead of Grays and Slatterys

Be careful about opening an account with Grays giving them all your personal and banking details. Either their dodgy employees sell your details, or their online security is trash. Had my account suspended out of the blue and when I found out about it, they first told me my account was linked to another account who breached their terms and… Read more

conditions!! but when I questioned them further then they told me it was due to bidding activities! I didn’t bid for anything for nearly 6 months and prior to that I bid for some cars but didn't win any of them. Seems like they are covering up on my suspected hacked account or my personal data leaked out and someone using my details in another account. Now I’m not sure if anyone used my details to purchase a car to use in criminal activities! Not only they wouldn't tell me the exact reason for my account suspension, but they wouldn’t even tell me if there were any activities in my account for my own peace of mind as I I'm not bothered at all for not being able to deal with them anymore. I had to cancel my credit card and go through the hassle of changing many auto payments but still worried that criminals may have used my details to purchase a car under my name as they initially said my account was linked to another suspicious account before changing their story that it was due to bidding activities!! Do yourself a favour and avoid them at all costs. I’m reporting them to ACCC and weighing in whether to report them to AFP too. Looks like $10m penalty couple of years ago wasn’t enough to stop their fraudulent activities

Most of the equipment is either broken, poorly maintained or parts inside have been taken out. They allow you to inspect but you can't test the equipment. Facebook Marketplace is way more reliable

Wouldnt even give them a star if i could. I purchased an item and was given 5 working days to pick it up. I supplied everything required — paid invoice, ID, all the correct paperwork — yet when the courier went to collect it and when tried they… Read more

wouldnt give it to him.

I then tried to arrange another time, made the effort again, and was once more refused collection even with all the paperwork needed. . I explained the situation clearly, but instead of resolving it, I was told I had “abandoned” the item — which is completely false. I even provided proof showing I had not abandoned anything including courier emails, etc.

To make matters worse, I pointed out that Monday was Labour Day in Victoria, meaning the collection window should have extended to the 16th. They initially acknowledged this, then later changed their story and said the deadline was the 14th.

Every time I raised inconsistencies, they claimed there was “nothing on the system.” They provided no proof though!! They refused to escalate the issue to management when I requested it. This is the issue when you are using ChatGPT to reply to customers. You cant keep track of dates, etc.

Despite providing multiple pieces of evidence, they said no and yet couldnt offer me any evidence on the contrary.

Don’t buy through them. Don’t use them. Save yourself the headache. They are really S**T!!

De registration of vehicles by Grays in order for you to get the registration in your name is a real pain the in a** with these guys . Bought a vehicle a few years ago from grays before they went into administration; the staff at that stage were horrendous & deregistration took a couple of weeks & loads of excuses. I’ve just bought another vehicle… Read more

with them due to Slattery Auctions have now taken them over. online , over the phone and yard staff are good ; but same issue with the over the counter collection staff and deregistration of vehicles; I’m currently a week on since collection , no deregistration has occurred and no resolution despite numerous calls and email . Happy to take the cash and provide the same nonsense excuses. They’ll tell you that the vehicle needs to be out of their yard within 6 days or they’ll be charging storage fees ; I’d suggest you don’t collect your vehicle until they’ve cleared registration

The wine auctions were very good but now the prices are way too high ! Is there any wonder why no one bids for wine any more ? Equally why they went broke ! Hopefully Slatterys go back to the way it used to be .

Grays just tryed to steal money from my bank account. Lucky I don't keep money in that account. They are saying I have bidded a item and didn't pay for it. And I show them my win page on the app the item isn't there. I am warning everyone, STAY AWAY FROM GRAYS ONLINE. THEY ARE SCAMMERS

ACCC Findings (July 2025): The Federal Court found Grays Online had misrepresented at least 750 vehicles and omitted faults, leading to a $10 million fine and compensation orders. In addition to that they hold the item and resell again if you were late more than a week of collecting the item(stealing your money) We regret to inform you that your… Read more

goods under invoice 5060754-121 have been deemed as abandoned as your items have remained uncollected and we haven't received any response from you. That was what they said Unfortunately, this means your goods will be disposed of at our discretion and we will be unable to offer you a refund. The funds from this invoice will used to cover the costs for storage, disposal and admin costs incurred

Win against deceptive traders, dont allow Greys to play you around ,from my experience if you are unhappy with your Automobile purchase or other & you have paid by means of a Bank Visa card or a PayPal linked Visa card then you are entitled to dispute the payment by making a Bank chargeback, this will if successful enable you to get the transaction amount returned to your bank balance.Chargebacks are invisible to companies in administration.

Item won was damaged not just a minor flaw but something that couldn’t be used whatsoever, nor was the damage mentioned in description. Deceitful. Refused refund what a horrible way to run a business.

Complete;y rip-off. Lost 70% of car market value due to very complicated documentation, very high fees, they charge crazy fees both buyers and sellers, Very slow processes. Will not do it again with grays. Not recommended.

I recently purchased a vehicle from Gray’s (Grays) for my daughter. The listing showed a clean description with no mention of any transmission issues or engine warning lights. Within about 20 minutes of leaving the lot, the car broke down. When I contacted the seller to request a refund, they refused.