4,163 reviews
AI reviews summary
The overall sentiment for Ink Station is overwhelmingly positive, with most users highlighting exceptional delivery speeds and competitive pricing. Many customers have maintained multi-year relationships with the business due to its user-friendly website and reliable order fulfilment. However, a significant segment of negative feedback focuses on rigid return policies and compatibility issues with generic cartridges, particularly for newer printer models.
Pros
Cons
Verdict
Ink Station is a highly efficient choice for consumers seeking fast, affordable printer consumables and 3D printing supplies. While the service is excellent for standard orders, users should be cautious when purchasing generic cartridges for newer "e-series" printers and be aware that the return process for faulty items can be difficult and costly.
I've been using ink cartridges for my Canon printer from Ink station for some years now and I've stayed with them for several reasons: I enjoy the feature that allows me to see at any time how much ink a given cartridge has left. I am also quite satisfied with what I get for the price that I pay. I've also noticed that I have never had a clogged… Read more
cartridge - something that used to be a feature of other brands. And then there is the aspect of delivery. Once you pay for your item, one doesn't want to be waiting too long for it to arrive. In this regard , I have always found them to be very prompt and with good communication too!
Whilst delivery of product was excellent, the product itself negativity affected my printer. Within two days of loading the ink cartridges my printer died. The error message could not be rectified and I was unwilling to pay a technician a call out fee of $150+ to determine if the printer could be fixed. It cannot be a coincidence that these ink… Read more
cartridges contributed to death of my printer. When I contacted Ink Station for a refund on the unused cartridges they would only offer a store credit less a restacking fee - this is sub-standard service.
For the first time in about eight years, I had a delivery dropped to the post office instead of being left on my doorstep. I was home all day and nobody rang my doorbell. My doorbell does work. At 8 o’clock last night I had a text message to say that my delivery had gone to the post office. This is the first time this is ever happened and I’m not happy.
Reviews with attachments
- +1
I’ve been buying printing supplies, ink cartridges and just arrived… a weighing scale .. a proper weighing scale. Super fast shipping. Ordered on 14 March and arrived 19 March. Supposed to arrive 17 March but you know how delivery system in Australia is terrible. The box arrived very damaged. I highly recommend ink station to anyone.
I have purchased HP printer ink cartridges from inkStation many times over the past decade and found them good to deal with.
Brilliant to order from. I bought my Creality 3D printer through them and it arrived so quickly that I hadn't yet organised the room to fit it in a bench. I recently bought some filament from them and it was a super quick delivery. I buy my printer inks and toners through them and the service is always fast and well packed. I have never had a bad… Read more
ordering experience. They are easy to contact if you have a question. I recommend this company to everyone who is wanting something they sell as the prices are always great too, compared to many shops.
Live buying my 3D filament from Ink Starion. Always arrives within the next day or two, and I live the reliability of that.
Inkstation gives super quick service – I ordered a few ink cartridges on Tuesday 3rd Dec. They arrived in Denmark at the bottom of WA this morning. Inkstation have supplied us before and the service is very fast. The prices are as good as any on the market and the quality of the products is very good.
Have been ordering from them since 2022. The last two times I’ve ended up with faulty printer cartridges. They fixed the issue the first time but refused to the second time as the cartridge was purchased over a year ago. It hadn’t expired or been opened. So won’t be using their business again after these faulty cartridges and not taking responsibility for the last one.
Have been buying ink for my various printers and required anything ink cartridge for my Samsung CLP 315 printer. I received item a week or so later. I informed them immediately and person on the phone put me on to a 'technician '. He insisted that it was the correct ink for my printer. A few days later I rang again and was put on to the… Read more
technician who then wanted me to video me inserting the cartridge in to my printer. I took a photo of both cartridges and sent it to them, the ink station. After a month of them not accepting what I was on about they requested I send them back the ink cartridge before I could get a refund. So after 6 weeks I received a partial refund and not the postage I was charged for due to their negligence. Never again will I ever buy from this company.
Spent almost $600 and it said it’s free postage over $65 and they charged my almost $40 in postage not a happy customer
Do not buy the HP W2180X-W2183X (218X) compatible high yield toner cartridges from Ink Station. The print quality is extremely poor.
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- +1
They supplied a toner cartridge which turned out to have a piece missing and caused damage to the printer and the Dyson to clean it up. Inkstation actually admit the fault in an email (attached) but say they cannot do anything as it is out of the 12 month warranty: "I am very sorry for any disappointment this causes, as I understand how… Read more
frustrating it is when products don't go the distance.". Obviously this will go to Fair Trading. See pictures for missing part and damage caused.
I have to thank INk Station, because of their bad database maintenance and they delivered an order to the wrong address and would not rectify the problem. I ordered from another supplier, half the price AND exactly the same packaging as Ink Station, SHOP around good people.
bought $80 worth of 'compatible' canon ip100 ink, it all prints greys and blacks as BLUE and unacceptably streaky. completely BOTCHED INK. don't bother with them, they should be banned for getting way with this.
Latest follow-ups
Great products as always and speedy delivery at a competitive price.
Follow-up · Have used Ink Station for years now. Always cheaper than other places.
Good prices. Good quality. Quick delivery. Always get my ink from Ink Station.
Follow-up · Never had a need to contact customer service. Never had a problem. Ordering is very easy. Site is easy to navigate and clearly set out. Cartridges have always worked well. This is why I keep going back for more. Good prices, good quality, qhick delivery.
easy to order, prompt service and delivery,good product and price
Follow-up · Well packaged . Payment by card easy
Positive reviews
I always purchase disposable gloves from them, now also purchase my printer cartridges as they are very good on prices, best i have found and good quality, they are very fast with the order from time of purchase to delivery, very quick and also their delivery company are always on time that they give you and never had an issue with the delivery… Read more
service or my orders, keep you informed all the time with where the delivery is and times expected, highly recommend them, Kevin, KCS HOME SERVICES
Service is TOP NOTCH!!! It's the selection that is good, but spotty. I would prefer to shop with Ink Station all the time because the prices are good and delivery is LIGHTNING quick if it's something they stock. I only go elsewhere for their selection.
Great business to deal with, excellent customer service. Not to mention I saved around 85% on buying genuine Brother ink from other retailers. The cartridges work perfectly for everyday printing.
Find out how Ink Station compares to other Office & Stationery Shops
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Negative reviews
Recently they changed their delivery provider. Twice the items were taken to an alternative address on a main Sydney thoroughfare where parking is hopeless during normal hours. I had to carry a printer about 300m in the rain to my car which was "marginally" parked in a legal spot. Otherwise the service is immaculate.
Just discovered the big sale promotion is anything but. my ink cartridges were 65% the promotion prices at Officeworks. Check it out before you order in autopilot as I almost did.
Do not buy a Tecoma shredder from these people. The shredder is NOT good quality and when you try and get it replaced their staff (one person in particular) makes it so difficult (have you checked this, have you checked that, ad infinitum) for you to get a replacement for a $64 item. You would think you were asking for a key to Fort Knox. This… Read more
particular staff member who I would sack must be on a bonus for the number of complaints he rejects. Pathetic customer service, pathetic product (their shredders are cr#p), pathetic company. You can get similar shredders from Big W or Officeworks. Ink station are simply not worth dealing with.
Recent reviews
Ink station provides an excellent online business service highlighted by fast delivery standards. Having said that My recent purchase of a Simplecom KM420 hub was problematic. The purchase required an additional 2 HDMI cables to make the hub operational. This was not made clear at the time of purchase. Is it the end of the world? -NO! but the… Read more
cables I needed to purchase attracted a freight charge that would have been avoided had this requirement been flagged at the time of initial purchase.
Great service over many years. Very fast despatch and air express. Ordered Tuesday afternoon and had ink next morning, despatched Sydney and delivered ipswich QLD. Always reliable.
Great website. easy to find what you want.great Products always work well and are well priced. Delivery was very quick. I always recommend INKSTATION to my friends.
I have been buying my ink cartridges from Ink Station for many years. Website so easy to navigate and find the model you need. Tracking and delivery service excellent and so prompt.
One of the best businesses we have ever dealt with. Order placed on line, verified immediately and delivered usually the next day! And we live in the country. Always impressive service!
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