Jim's IT

Kevin fixed a tricky printer problem for me in under 45 minutes. I was ready to give up but he kept at it despite the difficulties. Now I have a working printer and scanner for the first time in months - a great relief. I would definitely call on him again if I run into a tech problem.

Savyo is a very genuine and helpful person! Took time out of his day to hear the issues I was having with my PC. Excellent customer service, would definitely recommend!!

if I could, I would rate them in negative. Especially [Name Removed],such a horrible franchisee with no commitment or punctuality! I had to literary wait for 8hrs to be disappointed just to get two different quotes. One was higher than the other… Read more

because apparently this guy had to pick up the parts from long distance, so I need to pay for his driving charges??? lol..wat a [Content Removed] he was!!!

Reza called me back within half an hour and worked through the problem (that had been created by Apple). He was efficient, polite and very helpful. I will definitely use Jim's again for any future problems and will recommend the service to my family and friends. Richard Melbourne.

Follow up review from the last one, since the second technician came, it was clear he didn’t really know much on fixing the issue and referred me to his manager instead. He looked a a youtube video and followed it exactly. Calling the manager was definitely so much more helpful than any of these interactions i had before. He asked me to explain… Read more ·  1

what happened and told me he was unsatisfied with the work they did and said he would give a full refund. He told me he would send another technician more knowledgeable on gaming pc’s to help fix my problem. He followed through on this and a technician came by today to inspect and fix the problem. Entire time he explained what he was doing and chat to me about what i could do to reduce bloat. Helpful doesn’t even begin to describe this technician in comparison to the last. I would name who the first technician was but it would get redacted. I can however give you the name of who really solved my problem, Liborio. Lifesaver and definitely knew what he was doing. My pc is finally running like normal. Even when i had problems afterwards he responded quickly and hopped on a call with me to fix it all up. Very nice guy.

HIGHLY recommend this company & in particular Adam Tahir from the Epping Office. I was having major problems with connecting a new MacBook Air to my projector & splitting the screen etc. Own a small business & couldn’t operate without it. Googled local companies & after sending a message Adam called back in 2 mins! He even offered to come the same… Read more

day (Sunday) but we agreed the next day. Adam arrived on time, was very friendly & calmly listened to the problems I was having. He completely understood how difficult it was to have a new computer after using my old one for 7 years. He went above & beyond to rectify the problems & explained & showed me why there’d been problems. I didn’t feel rushed & he only left when he was 100% sure that he had fixed everything. The price is extremely great value for money given he was with me for 1 hour. Other companies wanted to charge a call out fee PLUS the work required- not here. As a result of Adam’s work & diligence I was so not stressed when I opened my business on the weekend. Thank you so much Adam - you are a legend!

I was tortured for 3 weeks with no internet access. Tech savvy friends couldn't help, my phone company gave different advice from different assistants and another company were not interested. Jim's IT responded with a technician to visit my home and Sam resolved my internet connection. So thankful!

Eddie came out as promised and set up the internet for us, was very helpful and knowledgeable, made life a little easier to rely on a service provider that would deliver as promised. Thank you

I used Jim’s IT Craigieburn recently to help fix my laptop. Savyo was excellent. He answered all of my queries and gave me alot of advice specifically on how I use the computer. Would definitely recommend and will Be using him as my IT person in the future.

Atrocious service - Gawler SA. I asked to schedule an appointment for Sunday or Monday due to headache. The response I got was OK. I will never contact this company for IT support again. The customer service is non existent

My girlfriend called up to talk about the bent pins in her motherboard for her cpu LGA 1851 and the man on the phone spoke to her like a child as if she was stupid. - It wasn’t free - stated it would be $99 to look at the motherboard and decide if it can be fixed, even after she said it was just the motherboard itself (didn't have to take apart the pc) Just overall horrible customer service

SHOCKING! No regard for time frames. A promise to “call you back in 30 minutes” turns into you having to follow up daily just to get a response. They don’t resolve issues, and they are extremely frustrating to deal with. If you have a pressing concern — forget it. Go elsewhere.

It took a few days to get done which I was not expecting but the personnel were courteous and helpful and in the end they sourced another laptop for me at a reasonable price. Thank you, your assistance was much appreciated.

Abdul attended when we were having some computer issues. He attended promptly. Communications were excellent. He listened to the issues and explained as he intercepted the problem. All issues were resolved. I would highly recommend Abdul to anyone who has computer problems. Friendly and efficient.

Ash was very professional and friendly. Picked up my broken laptop, his repair cost diagnosis was that it wasn’t economically viable to repair, provided an inspection report that I could provide to insurance. Also gave me list of similar replacement laptops. And dropped-off my original laptop. All-in-all great service

Great customer service. Arosh helped me with my issues, he was very professional, polite and responsive. I would highly recommend Arosh for all your computer concerns and IT assistance. Would not hesitate to use again and recommend to family and friends.

Peter was outstanding, getting back to us very promptly. Peter talked us through the issue we were having to give us the result we were after. We will be using Peter for all our I.T. work in the future.

I’ve worked with Savyo from the Craigieburn office for a few times now, mostly with PC issues and Savyo has gone above and beyond to diagnose the fault. It came down to rebuilding my PC and he was so helpful every step of the way and advised on what is best for my build. He handled everything from getting the parts and installing it into the new… Read more

case and made sure it was delivered in a short period of time as well. Very happy with his service and highly recommend!

Arosh provided outstanding service fixing my PC. He originally said the repair would take 3–4 days, but it was completed in just 1 day, which really impressed me. He was very professional, understanding, and easy-going throughout the whole process. Communication was clear and he made everything stress-free. I couldn’t be happier with the service and would highly recommend Arosh to anyone needing PC repairs.

We found Sherry to be very professional, friendly and helpful. We would certainly recommend him to our friends. Sherry called us back quickly and fixed our problem. He even said he would call back next week.

From start to finish it was very easy process. Tam was excellent, his product knowledge was extremely informative. All my computer problems were fixed, thank you.

After sorting through other data restoring business in Newcastle, I found Jim's IT Specialist who provided what I needed at a more than competitive price. A personalized service with attention to detail was given and I found the whole experience through Jim's as being professional and my IT expert was experienced and understood my ever need. Show details