527 reviews
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I called Jim's IT because our computer was not working. I had a call back within a few minutes from Yasi. He was able to come to our place within 90 minutes. He looked at our computer and gave us options. Repairs could be attempted but he could not guarantee the parts would be available. He checked the sticker underneath and the computer was… Read more
actually 2 years older than when we bought it, much to our shock. We decided to upgrade to a new PC. Yasi came back a few days later with a 24 inch Dell computer and did all the set up with Microsoft and a new anti virus protection installation. This has cost us more than doing things ourselves but we are glad we haven't had to do it ourselves. Yasi is polite and professional in his approach. He also arrives on time. He also identified a weakness in our wifi set up. We are vulnerable to being hacked. He is coming tomorrow to install a mesh system which will give us better coverage and better protection. We are glad we haven't had the challenge of doing all this ourselves. Thanks Yasi. Allister.
The work Savyo did was very impressive. He got my computer up and running. And he explained it terms I could understand. Highly recommend, quick service. He even got it glowing rainbows.
Superstar Computer Service – Josiah was fabulous so helpful his after work advice the extra effort what a true blessing to have as an employee trustworthy reliable thorough especially over Australia Day weekend . ⭐️
IT Expert – Very happy with Ranjith he was very professional, polite, on -time solved the issues with my laptop and also my printer highly recommend
Amazing – Five stars, Steven was kind, friendly and understanding and I'll have him back whenever I need help again without a doubt. Thank you x
Latest follow-ups
Connect wifi printer – Excellent customer service, experience with handling electrical equipment,wifi printer connect
Follow-up · It's been a while since they connected my wifi printer..use my phone to print off important emails and photos..absolutely no problems at all..they do offer other services as well..and the time it took to connect was less than 40mins..highly recommended..
Reza called me back within half an hour and worked through the problem (that had been created by Apple). He was efficient, polite and very helpful. I will definitely use Jim's again for any future problems and will recommend the service to my family and friends. Richard Melbourne.
Follow-up · Absolutely no problems since Reza fixed it.
Service guy rang to set an appointment. I asked for 2:30 pm. He said he might have an appointment in the afternoon but will let me know back. I waited till 3:30 pm and no show and no message. I messaged him asking where he was. No reply. I then rang… Read more
at 4 pm and he said he thought he told me 5 pm. That was a lie. I then told him I don’t want his business anymore because he was totally unreliable and I will get someone else. Do not recommend this business.
Follow-up · I had an issue with a vpn on my laptop I couldn’t get rid of. Wanted it removed. Was hoping he would know how. I explained my issue on the phone in the morning when I called to make the appointment. He never even asked what my issue was. I told him just before the conversation ended and I asked if he wanted to know what the issue was. He never gave me a quote.
In-depth reviews
Follow up review from the last one, since the second technician came, it was clear he didn’t really know much on fixing the issue and referred me to his manager instead. He looked a a youtube video and followed it exactly. Calling the manager was definitely so much more helpful than any of these interactions i had before. He asked me to explain… Read more · 1
what happened and told me he was unsatisfied with the work they did and said he would give a full refund. He told me he would send another technician more knowledgeable on gaming pc’s to help fix my problem. He followed through on this and a technician came by today to inspect and fix the problem. Entire time he explained what he was doing and chat to me about what i could do to reduce bloat. Helpful doesn’t even begin to describe this technician in comparison to the last. I would name who the first technician was but it would get redacted. I can however give you the name of who really solved my problem, Liborio. Lifesaver and definitely knew what he was doing. My pc is finally running like normal. Even when i had problems afterwards he responded quickly and hopped on a call with me to fix it all up. Very nice guy.
My laptop was only charging intermittently. They put in a new jack , sent it back and it was worse than I 1st sent it. It was sent back and they requested a bitlocker number, which I don't have and cant get { apparently this is a security number to… Read more
access the hard drive}. They were told that it was not possible to access this. At one point the said they needed my password to check if it was charging. Given they only needed to see if the light was on on the side where the power cable goes in I'm not sure why they tried to say something so obviously and clearly untrue { I can make a pretty good guess!!}. They then advised that they could proceed but that it would wipe all the info from my comp, so I advised to not do that. Anyway , they said the charging issue was fixed { another lie, it's still worse than when I first sent it in} and I have a screen that I cant get out of asking for a code I cant get. Now I have a computer that I can't use at all, not even one that's working and needed to be set up.
Follow-up · Hi. Thanks for the question. They didn't ask for the password (the term they incorrectlyfirst used) to check the charging light. They said they needed it to access the hard drive as the problem appeared to be something other than the charging jack. There were no options offered after I declined to have the data wiped. They just said they'd done… Read more
HIGHLY recommend this company & in particular Adam Tahir from the Epping Office. I was having major problems with connecting a new MacBook Air to my projector & splitting the screen etc. Own a small business & couldn’t operate without it. Googled local companies & after sending a message Adam called back in 2 mins! He even offered to come the same… Read more
day (Sunday) but we agreed the next day. Adam arrived on time, was very friendly & calmly listened to the problems I was having. He completely understood how difficult it was to have a new computer after using my old one for 7 years. He went above & beyond to rectify the problems & explained & showed me why there’d been problems. I didn’t feel rushed & he only left when he was 100% sure that he had fixed everything. The price is extremely great value for money given he was with me for 1 hour. Other companies wanted to charge a call out fee PLUS the work required- not here. As a result of Adam’s work & diligence I was so not stressed when I opened my business on the weekend. Thank you so much Adam - you are a legend!
Positive reviews
I needed help to get my new laptop up and going with everything I needed, after spending hours trying to work it out myself. Put a request online and had a call back immediately. Anu was prompt and not only had my laptop worked out but also brought my office up to date. He was also a great teacher, showing me what to do and explaining my… Read more
options so I felt confident in the choices I made. I also appreciated the check in a few weeks later to ensure that all was running smoothly.
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din was very helpful and went above and beyond with his excellent customer service i can't speak highly enough will definitely get din for any future internet work
Kristina was amazing. Very friendly and efficient. Really knew what she was doing, resolved the problem very quickly and was very helpful with other enquiries I had. The cost was way less than other similar companies that I could have called. I will certainly be contacting her in the future for any IT assistance
Negative reviews
if I could, I would rate them in negative. Especially [Name Removed],such a horrible franchisee with no commitment or punctuality! I had to literary wait for 8hrs to be disappointed just to get two different quotes. One was higher than the other… Read more
because apparently this guy had to pick up the parts from long distance, so I need to pay for his driving charges??? lol..wat a [Content Removed] he was!!!
Follow-up · the less said the better about these people. no follow up, no apology nothing!! I had to get my repair done somewhere else
Hi Mimi, We would like to know more about this. Can you please email us at customerservice@jimsit.com.au
Atrocious service - Gawler SA. I asked to schedule an appointment for Sunday or Monday due to headache. The response I got was OK. I will never contact this company for IT support again. The customer service is non existent
Over promise. Under deliver. A waste of money. Should have admitted they didn’t know how to properly assess the technology (egpu).
Recent reviews
Savyo from Jim's I.T. Craigieburn was extremely helpful, quickly answered my numerous questions and had my son's school laptop screen replaced within a day, so he didn't fall behind in his studies. One of the best customer service experiences i have ever had!
Harry was so helpful and kind to us who don’t really understand computers. Great communication, prompt service. Listened and fixed everything and more. Would recommend Jim’s based on Harry’s service.
I contacted Harry, who was super fast and friendly with answering all questions I had regarding a damaged MacBook. He got back to me straight away with a detailed quote. Highly professional, and highly recommended.
Excellent service from Rikki. He came to fix my computer and updated the BIOS for me. He was professional, knowledgeable and explained everything clearly. My computer is now working properly, and I’m very happy with the service. I would definitely recommend Rikki and Jim’s IT.
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Kevin fixed a tricky printer problem for me in under 45 minutes. I was ready to give up but he kept at it despite the difficulties. Now I have a working printer and scanner for the first time in months - a great relief. I would definitely call on him again if I run into a tech problem.
Savyo is a very genuine and helpful person! Took time out of his day to hear the issues I was having with my PC. Excellent customer service, would definitely recommend!!
It took a few days to get done which I was not expecting but the personnel were courteous and helpful and in the end they sourced another laptop for me at a reasonable price. Thank you, your assistance was much appreciated.
I was tortured for 3 weeks with no internet access. Tech savvy friends couldn't help, my phone company gave different advice from different assistants and another company were not interested. Jim's IT responded with a technician to visit my home and Sam resolved my internet connection. So thankful!
Eddie came out as promised and set up the internet for us, was very helpful and knowledgeable, made life a little easier to rely on a service provider that would deliver as promised. Thank you
I used Jim’s IT Craigieburn recently to help fix my laptop. Savyo was excellent. He answered all of my queries and gave me alot of advice specifically on how I use the computer. Would definitely recommend and will Be using him as my IT person in the future.
Abdul attended when we were having some computer issues. He attended promptly. Communications were excellent. He listened to the issues and explained as he intercepted the problem. All issues were resolved. I would highly recommend Abdul to anyone who has computer problems. Friendly and efficient.
Ash was very professional and friendly. Picked up my broken laptop, his repair cost diagnosis was that it wasn’t economically viable to repair, provided an inspection report that I could provide to insurance. Also gave me list of similar replacement laptops. And dropped-off my original laptop. All-in-all great service
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Hi David, Thanks for the feedback. As much as I know… Read more (+2 replies)