2,370 reviews
AI reviews summary
Judo Bank receives overwhelmingly positive feedback, primarily for its Term Deposit products which are consistently described as offering market-leading interest rates. Customers value the simplicity of the digital-first approach combined with high-quality, Australian-based phone support when needed. The bank is widely regarded as a reliable alternative to the "Big 4" banks, particularly for retirees and SMSF investors.
Pros
Cons
Verdict
Judo Bank is an excellent choice for investors seeking high-yield Term Deposits and straightforward savings products without the overhead of traditional banking. While it lacks "everyday banking" features like instant transfers or ATM access, its combination of superior rates, government security, and accessible local support makes it a top-tier option for fixed-term investments.
Trust is everything, that’s what I appreciate the most it’s like leaving your new born child to be minded for the first time, you need to have trust in that person RIGHT!!
Judo Term Deposits came recommended by an accountant friend. It was easy and clear to choose the length of time and simple to rollover. As an ‘older lady’ living alone that’s quite important - along with the feeling of safety
Whilst these guys seem to offer competetive rates I would srongly advise you to ensure the maturity date of a term deposit account (TDA) does not fall on a non business day. Judo does NOT pay interest over the weekend. I have a TDA which matures shortly on a Saturday. The funds will not be paid out until the following Monday. OK, we are only… Read more
talking about an interest payment of $18.00, however this practice is surely nothing but daylight robbery. I deal with a number of Banks and nobody else has the gall to operate in this manner. Surely Judo has an obligation to ensure that any TDA opened has a maturity date that falls on a day that Judo can effect the paymnet process?
Reviews with attachments
Reliable, Secure, and Competitive Rates I have been a customer of Judo Bank for many years and continue to stay with them because of the consistently high rates they offer. Their services are straightforward, easy to deal with, and I’ve always found the platform secure and reliable. The customer service has been professional and responsive… Read more
whenever I’ve needed assistance. Overall, Judo Bank stands out for combining competitive returns with peace of mind, which makes them a trusted choice for long‑term banking.
Judo Bank is a professional Bank that will cater for all your retirement needs. I won't look back! Show details
Very rewarding experience – Fantastic interest rates and loyalty program. Easy to roll over
Reliable and rewarding banking – I have been with Judo bank for a little over 3 years now, I found it easy to open and maintain an account with Judo Bank, I have enjoyed using the online banking services and I am considering opening a second term deposit account in the very near future. I would recommend this service to family and friends. Show details
Very good experience – Very good service and response.- very friendly and helpful customer service.
Beware, Judo Bank are very sneaky with their loyalty bonus on the term deposit. Firstly you have to hold a term deposit, then reinvest it 2 times for the loyalty bonus to be honoured. They include the loyalty rate in the calculations for the first reinvestment period, but it's only paid if you reinvest it again (thereby locking in your "loyalty").… Read more
Also, their website sates that their loyalty bonus is 0.05, but term and conditions on the website has it as 0.1 (page 9 of version 4 - 9 April 2025). Sneaky operators
Thank you for taking the time to share your feedback. … Read more (+1 reply)
Latest follow-ups
Simple, fast and easy to deal with, better rates than the Big 4 Show details
Follow-up · Yes it was fully online. We opened a term deposit. The On-boarding was simple - easy steps, accomplished with little hassle. It is all about proof of identity and if you have the right documents like medicare card passport drivers licence it is easy.
We had a RBA rate hike and they did not pass it on to the savings accounts. Profits before customers.
Follow-up · Herd back from them and they said there rate is good and was not passing it on. So just purely greed like all banks.
Hi Jamie, Thank you for taking the time to share your… Read more
Better than most Banks! – Judo Bank is so much better than the standard banks Show details
Follow-up · I have found that since my review in 2024 that JUDO Bank has consistently offered better interest rates than banks with their term deposits. Customer service has been great as there is no need to line up in queues as in banks, but all done on the internet. An excellent alternative to Banks!
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Positive reviews
Great customer service if needed.Best term deposits and easy to open on line. Quick response to application. Have had quite a number over a few years and never had a problem. Show details
Best current rate on a 5 year term deposit and the application process was really straight forward. Account was approved the same evening so I could make my deposit the following day. The money was received the day after and they have a very easy to use app to view my account. They are backed by the $250000 government guarantee which was very important to me being a smaller bank. Show details
My Judo Term deposit (s) have been so easy to set up, change and rollover. I love the way it is produced with all the facts you need to know and with a loyalty roll over increase to boot. I would recommend Judo to anyone who just wants freedom of stress and worry. Set and forget and Judo is breath of fresh air that does not go stale. Absolutely no regrets at all. Love it.
Negative reviews
No in-app signup functionality. Website doesn't work as Salesforce SAML SSO fails, so won't be signing up if they can't get the basic front door technology working, it leaves other technology in doubt. Show details
Hi Ben, We’re sorry to hear about the issues you… Read more
I have been with Judo Bank for 3 years. The monthly interest are always prompt. Although this might suggest a high review score it does not. The system is set up for hackers and scammers to attack clients. There is a reluctance for Judo Bank to… Read more
assist with clients that are subject to criminal activity. How? Simply by not providing an option for clients to get safe throughput of their term deposit. Also, the telephone access is another weakness. Having only one telephone number for contact, it is easy for hackers to transfer calls to a secondary destination. Thus obtaining an illegal contact where all sorts of information can be collected for the hackers to use.
I have a specific experience of these complaints and am currently attempting to ward off a hacker group from stealing my term deposit. How? The hackers control the access to Judo Bank and utilise Judo Bank's reluctance to develop safeguards for clients, thus creating problems for the client to prove they have not received their funds when ending their term deposit. The reality being Judo Bank has become a tacit conspirator of the funds they profess to secure!!
I would suggest looking elsewhere for a term deposit where there is a better interaction between the client and the bank.
Follow-up · All I can comment upon are my experiences. My access to Judo Bank has never been satisfactory. This is due to the hackers sitting on my telephone connection. These hackers are able to interfere with phone connection. To circumvent this problem I have attempted contact using a different phone. This only made matters worse! And I was treated as… Read more
Hi Outbobby, Thank you for your business and for taking… Read more (+4 replies)
I am a loyal customer of Judo Bank for many years. It always vary easy and smooth online platform it provides but safe at the same time. However, today, it totally change my mind, my attitude for Judo Bank. It started some non sense procedure and for my point of view, it is totally unnecessary and non sense! What happened was: for their own reason… Read more
(nobody know why!), they not allowed customer to change their account nickname (I can create it myself when I open the term deposit account). But that's okay because I can send them an message and they will change for me in the past! But now, today, they said I can't! I need to call them to provide more personal details because security reason...ba, ba, ba. Look! How unsafe it will be by just change my own account nickname online? I can still change my TD maturity instruction online by myself! I did it this morning and I don't need to call them for that!! But I need to call them for just change my account nickname!!?? It just doesn't make any sense at all!!
Hi Sunny, Thank you for sharing your feedback and we’re… Read more (+1 reply)
Recent reviews
I have established 2 term deposits with Judo and both have been easy to do, I particularly like that this bank has the govt guarantee for up to 250k on deposits which gives me peace of mind that my deposits are safe.
The process to set up a Term Deposit and subsequently roll over the account is simple and easy to follow. The Rates are excellent and comparable to the best rates available. If you need to talk to staff they are polite, knowledgeable and very helpful. I would recommend Judo Bank. Show details
From the first contact with Judo bank the staff have been very helpful and professional aiding me through the initial setup of a Term Deposit account. This is my second TD with Judo bank and see no reason why this will not continue. Show details
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Term Deposit funding from Judo Saver Account Now that Judo offers saver accounts it should be easier to fund a Judo Term Deposit from there without the imposed $20K daily limit making it hard to do so. I can accept the transfer will not be instant and go via BECS but having to call and ask to approve and push a transfer for me (still goes via… Read more
BECS) is not something one would expect from a system based on a modern platform. Internal transfers to own accounts with Judo (savers and TDs) should be unrestricted.
Highly recommend Judo Bank. Always available by phone to talk to. Was very easy to open the account online and the rollover bonus makes an already high rate even better. Show details
The rate of return are competitive, However my actual maturity instructions were not followed. I had requested some funds to be credited to a different account & they were credited to my previous instruction details.
Judo bank is great value, easy to deal with and has a great App for information and applications. I have been with them around four years and find them very reliable.
Judo Bank is usually the top of the interest rates being promoted. Very easy to deal with. Been with them for Term Deposits for about 5 years now. Very reliable and easy to deal with. They offer a bonus interest by way of a loyalty bonus. Very good and back by the Federal Government guarantee.
I keep rolling over my Term Deposit with Judo Bank because of the competitive return, the extra loyalty bonus and the ease of the on-line process to manage my Term Deposit.
I recently opened a term deposit with Judo Bank and was impressed from start to finish. The application process was straightforward and hassle-free, and their internet banking platform is clean and easy to navigate. On top of that, their rates are among the most competitive I came across. Overall, a great experience and I wouldn't hesitate to recommend Judo Bank to anyone looking for a reliable term deposit option.
I have had term deposit with Judo Bank for the last three years. I find their interest rate is very comparable. I can renew online but I can talk to someone if I need to. Show details
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Hi Bob, Thank you for your feedback. We understand… Read more (+3 replies)