Best Banks

I spoke with Rob from Bank Australia lending about a loan we have. It was such a pleasant experience to call a Bank, have a human answer after a few… Read more

minutes and explain in such a nice way, what our options were and so lovely to receive friendly informative customer service. Thanks Rob and Bank Australia for keeping jobs in Australia and finding amazing people who look after their customers.

Trust is everything, that’s what I appreciate the most it’s like leaving your new born child to be minded for the first time, you need to have trust in that person RIGHT!!

Travelling around NSW and QLD went into the branch in Stanthorpe to change some money into $1 coins and told that it was not possible unless we had an account with you. How ridiculous and petty that you cannot go and change coins in. Bank. Show details

Prompt and helpful service as always when I was having online problems

Tried to get into customer service twice and both times told I was second in the queue so waited 10mi first time and gave up second time 8 min and… Read more

had to go for another meeting. Told them to call me back both times but no callback. I can't access my account unless I go in and have no record given to me if balances etc as no longer issued a passbook and no print out given at visit to keep as a record or receipt. I can't access online as have no login details. I want some sort of record and will now look into a card on the account so I can but really wanted a passbook.

Highly recommend AMB, Josette is extremely responsive, professional and knowledgable. The app experience is actually second to none suprisingly. Rate lock is a great idea, honest no nonsense bank, highly recommend as an alternative to the big4 bank. Show details

Amazing! Could not have had better service and I highly recommend!

Thanks to Monique Williams for all the support she gave my partner and I as we moved our loan to Police Bank. Monique took the time to explains… Read more

things clearly and was always accessible if we had questions pop up. We have found police bank reliable and are very satisfied with our decision!

I had a very disappointing experience with Bank First. Shortly after opening my account, it was frozen following a transfer to my partner. I… Read more

immediately contacted the bank and explained that the funds were needed for essential expenses, including rent, food, and an important payment due that day.

Despite explaining my circumstances, I was not given access to any of my own money, not even enough to cover my rent payment. While I understand banks may need to conduct reviews, I was disappointed that no practical solution or temporary access to funds was offered for basic living expenses.

This was my first experience using Bank First, and it was especially disappointing because the bank had been recommended to me by family members who have been customers for years, including holding home loans with the organisation. Based on my experience, the customer service and handling of the situation fell well below my expectations.

I tried to open a Term Deposit Account with a substantial deposit. These guys are way beyond incompetent. Their errors, backside covering and subterfuge were unbeliveable. #stayaway Show details

Very poor service. Phones remain unasnwered. I requested to open a term deposit over 10 days a go, still not actioned. Staff not helpful. Show details

Required some help today with a transaction issue and contacted the help desk for assistance. Have been with bank for many years now and can honestly… Read more

say that in all my interactions with helpdesk staff they been very friendly and go out of their way to be helpful. Other banks/organisations could learn from them . Well done!

Racist business. Refuses to allow refugees who are now Australian citizens from opening an account if their name doesn’t conform with white… Read more

conventional format. Appalling customer service- inflexible and stubborn. Please join the growing movement boycotting businesses like this.

Commbank has no security in case someone uses your card on any website.

UPDATE: After a LOT of mucking around, FINALLY now have access to my account. All in the name of "security ". Fine line between security & paranoia.… Read more

Link they sent didn't work, had to take selfie w/ drivers licence under my chin.

New app. After 2 days & multiple attempts to sign jn, following instructions I gave up & rang. 2 1/2 hohours on hold, was sent link to authicaate myself, AFTER I had already done so, but had to update email. Sent link & was told he'd ring tmw 8am. Link did not get past drivers licence or passport choice. Link just froze. Move has my money. They will not or cant allow me access. Paramount to either THEFT or FRAUD. May have to take legal recourse. I'll update soon. Ron

Opened an account (no problem doing that). Surprised to have 2 accounts—High interest savings a/c & Premium saver. After introductory interest offer… Read more

was over I moved money to Premium Saver. Requirement to transfer $200 in to a/c but if you move interest out of a/c you have to increase balance by interest amount PLUS $200. E.g Earned $100 interest, move out then have to pay in to a/c $200 PLUS $100. This means in effect you cant draw your interest money out!!! Not clear at all in t&cs. I just lost my premium bonus interest!!! Not happy at all. Customer service was pleasant but I’m closing my a/cs to other online banks where conditions are clearer. (I have worked for years in finance)

Poor customer service and unhelpful. Inconsistent and contradictory information from the staff regarding the bonus interest rate on their Savings… Read more

Maximiser account and the eligibility for the bonus rate on a new account. A lot of confusing Ts & Cs on their maze-like website that makes you wonder whether you're being targeted for scam! Make sure you record your conversation with their customer service staff (for your future reference), as whatever they record would be used to protect their own interests!

Almost $1800 worth of fraud occurred a month ago... a pain, sure, but I figure it's not a huge deal since the bank is legally required to return the… Read more

funds. I WAS WRONG.

I did everything correctly and spent an hour on the phone providing all information and identifying dozens of fraudulent transactions. Got an email the next day saying "Thanks for reporting $100 worth of fraudulent transaction, we've sent you $12 back as a gesture of good will." Ummm, ok?

I called again, typical fake corporate response that translated to "I'm really sorry but the last person didn't do their job properly so yesterday you wasted an hour of your life talking to a soulless corporation... well guess what we're going to steal another hour of your life from you by doing it all again." Spent another hour on the phone literally going through the exact same process, providing the same information and identifying the same transactions that I'd done the day before.

Time is the only finite resource in this world and I watched an hour of my life literally melt away as some minimum wage call centre drone repeats something that should not have had to be repeated.

Weeks later and Greater Bank has sent me about $50 back, with Visa refunding about $450 directly and the remaining $1300 or so still missing. They are legally required to return these funds unless they have evidence that I am responsible for the transactions, and I've literally never used any of these merchants so I don't know what evidence they have that's stopping them from doing what the law requires.

I received one email then it's been complete radio silence from Greater Bank... no proactive communication, no update on what's happening, no response to my multiple emails asking for action, just an expectation that I'll sit back and somehow live with literally no money while they faff about delaying something they know they are inevitably required to do under australian law.

I called yesterday (30 days since the fraud) to enquire and was just told "The merchant has 45 days to respond" despite the single email I received at the beginning of the process saying they have 30 days to respond. It took 40 minutes on the phone for them to tell me "Sorry we can't do anything, we don't care, it'll be at least another two weeks."

Honestly the experience wasn't BAD, just hopeless.

I've tried 3 times to get through to their customer service line, ridiculous over 1 hr waiting, I just give up. It never used to be like this, what has happened? Been a customer over 10 years, thinking about ditching them.

I was scammed on buying a car part worth $250. As a senior, I thought I did my research before buying, but got caught out. I have been a faithful customer for many years. I was really surprised that they researched it and did nothing.

My husband applied for a credit card, the 2 calls went for over an hour and a half, and the experience was honestly unacceptable. The banker kept… Read more

asking the same income questions over and over. She also seemed very inexperienced with basic credit assessment. For example, she treated voluntary super contributions as living expenses, and asked about hypothetical car roadworthy costs that might happen in 5 years from now when the warranty ends. None of this aligns with standard lending practice.I’m a mortgage broker, and if this is the process my clients would be put through, I would never refer anyone to Heritage Bank. The whole interaction was inefficient and confusing.

Extremely Frustrating and Disappointing Experience My company was temporarily deregistered and has now been re-registered with ASIC. I understand… Read more

that NAB needs to complete its verification process. However, my business funds remain blocked, and I cannot access my own money to pay urgent rent, wages and bills.

I contacted NAB several times and explained the financial hardship this delay is causing. I requested temporary access for only 24 hours so I could make essential payments, but nobody provided a clear solution. I was repeatedly told to wait, first for 24 hours and then up to 72 hours. Every person apologised, but nobody took responsibility or properly escalated the matter.

Apologies do not pay employees, rent or overdue bills. This situation has caused extreme stress and seriously affected my business and family. Customers should be given clear information, an accountable case manager and urgent support when their business funds are frozen.

I expected much better service and understanding from NAB.

We bought a $595 flight with a well-known international Asian airline, who promptly cancelled it. Not ideal, but not exactly unexpected in this… Read more

travel climate, and not the first time this particular airline has cancelled on us. To their credit, they did the right thing and offered us a choice — a new flight the next day (which didn't suit our plans), or a full refund. We took the refund. They quoted 30 days to process it, which already wasn't great, since we now needed to book a replacement flight $400 more expensive than the original.

Fast forward 37 days. No refund, no response from the airline's customer service, and nothing on the horizon. So I contacted Bankwest, who advised me to lodge a transaction dispute, since I'd paid for a service I never received.

It took them two days to review the situation and push through a chargeback, crediting the full $595 back into my account. From a month of uncertainty and frustration to sorted, just like that.

Naturally, if the airline eventually does refund us, Bankwest can claw their money back — and I'll send it without hesitation, given they did right by me when it counted.

I stopped using this bank a number of years ago for very similar reasons but never closed my account. Recently, a large amount of money was deposited… Read more

into my account from the sale of an item to an old friend. When I became aware of the deposit, I attempted to log into my account using the ubank app, only to discover that my account had been locked.

I was prompted to call customer support, which led to an online identity verification process. For some background, I had recently renewed my driver’s licence, and because the online system still required the expiry date from my old licence, I was unable to complete the verification.

I then called ubank again and asked whether there was another way to verify my identity. Despite providing all of my personal information, including details of the most recent transaction, the name of the person who deposited the funds, and the exact amount deposited, I was told there still wasn’t enough information to verify my identity and I would not be granted access to my account.

After waiting more than two weeks and still not receiving my new licence, I contacted ubank again today to ask if there was anything else I could do, as I urgently needed access to my funds. This time, I was told there was another verification option available. I was instructed to provide certified copies of my birth certificate and utility bills, signed by a Justice of the Peace. I went out of my way today to have all of this completed because I was told that once I emailed the documents through and called them, I would be able to regain access to my account.

However, after doing exactly what I was instructed to do and spending more time on the phone, I was then informed that I now have to wait another three business days for my documents to be reviewed and verified.

This entire experience has been incredibly frustrating. I have effectively been denied access to my own money for over two weeks. On multiple occasions, I asked whether there were any alternative methods available to verify my identity, and each time I was told there weren’t. It was only today that I was informed of the certified documents option. Had I been given this information from the beginning, the entire process could have been completed weeks ago, and I would have only been waiting two or three days instead of almost two and a half weeks.

The lack of consistency, poor communication, and failure to provide the correct information from the outset has unnecessarily delayed my access to my own funds. This situation could have been resolved much sooner if I had been given the correct advice in the first place.

I am so sick of people being incapable of doing their jobs and banks being able to withhold access to my account and funds even after I have repeatedly and consistently provided my personal information and details 

What is happening to our once great customer service banks.needed to activate my new St George card called the number on the letter sounded like an… Read more

off shore call centre maybe sub continent was told No we can't do it you must go to your branch.What branch I asked?????they are all closed.well go to Westpac bank they will help you.sorry they will only direct you to the ATM.asked could I speak with a team leader told no finally got through 1hour later.yes a call centre on the Gold coast staffed by under trained non speak english staff or should I say not understanding english.as a result this person has red flag my account of over 30 years.i ask how many others has this happened to surely the bank is aware of this.not happy at all.

I opened an account in readiness for an inheritance payment. When probate finally wrapped up 4 months later, I discovered that the account (which… Read more

I'd given lawyer to deposit the funds into) had been closed at some unknown date, with zero notification. Very anxious and confused, I phoned their customer support (haha) and was told that yes the account had been closed, but could be given no explanation as to reason for this. I was told the funds would "most likely" bounce back to lawyer's Trust Account and that I could lodge a complaint if I wanted to. (!!!?) The funds were missing for 5 days causing me a huge amount of anxiety. Really shocking customer service!!! I have put this money elsewhere of course, and will make sure I discourage everyone I know from ever dealing with them.

What absolutely rubbish these people are!!! [Content Removed] systems that are always down and the excuses they use. Lost so much money because the… Read more

system is always down or there are software issues. Don't even deserve 1 star.

DON'T USE THIS CRAPPY EFTPOS SERVICE!!

MyState Bank is congratulated for its responsiveness to my situation. It has a $20 and 5 card taps requirement for bonus interest. I needed a… Read more

replacement card when mine was lost. But I hadn't completed the 5 taps for the month. The new card didn't arrive in time because of a local mail problem. The bonus was applied gratis..Telephone negotiations were friendly and supportive. Total opposite to my experiences with UBank.

I’ve been with these guys for nearly 40 years. They are kind, caring, hard working and go way beyond their normal duties. I see the bad reviews but… Read more

nobody accepts their own credit issues and their poor reviews are their own making. I would recommend this organisation over all others.

BOQ credit card. Stay away their service is terrible. You cannot get hold of anyone - There phone takes over 1.5 hours to get answered. Try get a replacement card - Thats taken over 6 weeks and I still havent received - What a joke!!!