Best Banks

Annie from Melbourne CBD was extremely helpful and guided me every step of the way. She was extremely courteous and professional and genuinely care for me as a customer. Show details

Simple and easy to set up and not one of the Big banks.

Been a member since 2023 and never had any issues. Transferred money to a third party institution account and got blocked due to fraud. Told them… Read more

there was no fraud. They carried on an investigation and interrogated me like a criminal. It's my money I do whatever I want. Not only that I had to waste my time calling them to follow up and for 2 days I could not move my money. What a joke. Shame on you QCB. I'm leaving and never come back. Please learn from my mistake to not wasting time with these clowns.

Sophie was able to help with the transfer of payments and facilitated a quicker way of doing it. Very helpful Show details

Lovely lady really helpful explained everything really well and clearly Show details

Thank you so much to Mel at Barangaroo. She was very kind and obliging when I needed help transferring money. Her kindness, dedication and professionalism was very much appreciated. Show details

Amazing service as usual! I started my loan process in the hopes of getting everything to fall in place to collect my car the following weekend. The… Read more

team made it happen.

Clear communication. Fast response times (sometimes outside of regular work hours when I wasn't expecting a response until the morning) and even taught me how to use app features to make the process as easy as possible.

It made the process of planning to get a car fun, instead of stressful, and the level of service is honestly why I have stayed with The Mutual Bank ever since I joined them more than a decade ago.

Evana T was extremely helpful. We've been with Border Bank (part of police bank) for 6+ years now, and have zero reason to leave. And Evana has been so helpful with our house build, with a land and construction loan. Can't recomend them enough.

They do not 'exist to financially empower people to realise their dreams' nor do they back the teachers and nurses they claim to support. I can name… Read more

plenty of banks that take less interest money from customers, which is objectively more supportive than anything Bank First can offer.

I've been with Bank First for about 10 years and have been waiting for a competitive interest rate. I even called them recently and was told that their mortgage team could offer better rates than the website but it turned out to be not nearly a good enough rate to compete with other banks honestly. They have lower/no fees and waive LMI fees, but these are small amounts compared to the what they're making with their high interest rate.

Seems like they are comparing themselves against the big 4 rather than smaller and realistically comparable banks.

For 7 years I have been trying to get my money out of parent bank of this bank in Lebanon , And when currency devaluated %99 , they give it to me ,… Read more

we my loss %99 . When I contact the marickvile branch, they told me the money first for the shareholders not me!. All there money invested in realeaste, developer, While innocent people can't access their funds abroad. They pay millions for media TV to silence honnest ones from reveling the truth. Don't allow the Jesus cross they put around their neck to fool you, deep inside they tortured me abroad. While they invested here in real estate.

15 Sep 2023 - We will never ever forget or forgive what a terrible thing you did to us on this day...all because a staff member was 'offended'

Required some help today with a transaction issue and contacted the help desk for assistance. Have been with bank for many years now and can honestly… Read more

say that in all my interactions with helpdesk staff they been very friendly and go out of their way to be helpful. Other banks/organisations could learn from them . Well done!

Their system has gone down TWICE in 24 hours. Cant transfer money. Cant use my card. They refuse to assist or do anything aside from provided useless canned corporate speak responses. Will be changing banks.

I would give them a -10 if I could. What is the point of banking with them if they have no product specialists to talk to. We were trying to apply… Read more

for a Personal Home energy loan and everyone we spoke to right from lenders to customer service agents and walk-ins advised that we use the App. The app is an absolute failure as we can't even speak to anyone to help us answer questions. Apparently there are no "specialists". What a doofus of a system. If they have cut down on staff costs and replaced intelligent human beings with "dumb apps and bots", then we shouldn't be charged high interest rates for our home loans. Such a failure and rip off. And, loyalty no longer counts. Also, pls if anyone reviews the Personal Home energy loan at 4.24% (fixed) for energy saving loans, pls note there is a monthly repayment fee ($20) and a mention of a fixed $15 fee charged per month. Mind you, this was for a 5k loan for 7 years. What a joke. What a hassle to apply for a simple 5k loan. I hope APRA and Royal Commissions start reviewing what you are doing.Most importantly, take your service seriously!

Joining MOVE Bank has been a nightmare. Days after opening an account and transferring my savings, my funds were completely frozen without any… Read more

warning or clear explanation.

The way this bank handles support is unacceptable. I have been bounced back and forth between Live Chat and phone support, with neither team willing or able to give me straight answers. Live Chat ignored my messages during normal business hours for an entire day, only to send a single unhelpful automated message at 3:40 AM while I was asleep, followed by radio silence again.

Being made to feel like a suspicious actor simply for opening a new bank account is deeply distressing. Being locked out of my own money has caused severe hardship, and I have now been forced to escalate this entire matter to the Australian Financial Complaints Authority (AFCA) just to access my own funds.

Avoid this bank if you expect transparent communication or reliable access to your money.

Opened an account (no problem doing that). Surprised to have 2 accounts—High interest savings a/c & Premium saver. After introductory interest offer… Read more

was over I moved money to Premium Saver. Requirement to transfer $200 in to a/c but if you move interest out of a/c you have to increase balance by interest amount PLUS $200. E.g Earned $100 interest, move out then have to pay in to a/c $200 PLUS $100. This means in effect you cant draw your interest money out!!! Not clear at all in t&cs. I just lost my premium bonus interest!!! Not happy at all. Customer service was pleasant but I’m closing my a/cs to other online banks where conditions are clearer. (I have worked for years in finance)

Emma at Glendale Branch once again was outstanding to deal with. Her knowledge and professionalism made funding our new home an easy process. Show details

I've been a fan of and banked with ING for some time. But since the release of their new online banking app I am now looking at other banking… Read more

options. The new app demonstrates a departure from an organisation that was trying to make life easier for it's customers to one where they obviously don't give a crap. Given ING is all about online banking this is a real discouraging move by them.

Regional Australia Bank are always helpful and friendly. Happy to recommend them. Show details

Clearly this bank is really struggling, avoid. The wait times to speak to customer service is close to two hours. When I did get hold of someone,… Read more

they said that department I required was busy and it would take six days for them to get back to me, it was a fairly straightforward request. Other banks offer better interest rates now. When I started with this bank 15 years ago it was great, now it's dreadful. Don't do it to yourself.

I was scammed on buying a car part worth $250. As a senior, I thought I did my research before buying, but got caught out. I have been a faithful customer for many years. I was really surprised that they researched it and did nothing.

locked out of account due to a text message (that looked like a scam) regarding Australian residency. No warning just accounts frozen.... taking my account elsewhere Show details

Nab New Look for your Credit Card. The latest updates to National Australia Bank's internet banking have made managing credit card repayments… Read more

significantly more frustrating. What used to be a straightforward process now takes three steps just to reach your repayment details.

Once you finally arrive at the repayment details page, critical information is missing. There is no clear due date displayed for when your payment must be made to avoid penalty interest. To find this essential date, you are forced to take another three steps to download or open a full statement.

It creates a cumbersome experience that feels designed to make timely payments unnecessarily difficult. Hiding due dates behind extra navigation steps and PDF statements is an extremely poor user experience from the National Australia Bank that risks catching consumers out.

Couldn't find anywhere that wasn't going to give me a 10%+ interest rate. IMB gave me exactly what there website stated for everyone and Zubie went above and beyond to help me get the application across the line ready to pick up my new vehicle. Show details

I would not give a rating to his bank as it does not deserve it. This bank has to be the pits of all banks. Please, I'm begging prospective new… Read more

customers, DO NOT JOIN. They have the most untrained arrogant customer service reps, wait times are intolleable, no braches etc. The amount of times I have had to escalate to the banking ombudsman just to get something rectified about my account. Constant internal transfers, nobody has the correct info, apps do not fix issues etc. One headache after another, totally frustrating dealing with them. GIVE THEM A VERY WIDE BERTH.

Tried signing up as a new customer but keep getting rejected with the same message , " The information you provided we are unable to open an… Read more

account for you" . I have a NSW Driver lic and Aussie Passport. I rang the customer service for assistance and the girl was VERY RUDE and refused to help

I really like the no fees, no conditions interest on savings accounts, easy to use app, and the ability to 'share' proof of payment to others with a legitimate looking receipt, rather than an unformatted SMS. Show details

I had requested a callback 26 times from the third week of August to the 11th September. The service personel whose initials are DS-F only called me… Read more

back on one day during that time - and not from the Clifford Gardens branch. From Warwick on the 3rd September. I missed the call and called back as soon as possible (half an hour later) only to be told that DS-F had left for the day. I continued to call both Warwick and Clifford Gardens branches over the following days, only to be ignored. So I asked a friend to drive me to the branch. I confronted DS-F about the fact that he had not bothered to call me back. He lied and said that he had (I have no other missed calls on my phone than the third of September), to which I made him very aware of that fact. I had a friend with me who witnessed the whole situation, which I will comment further on later. I told him to check my phone for any missed calls and he pointed to the calls that I HAD MADE to Clifford Gardens branch and tried to say that these were calls he had made. I told him to look inside each listing in my calls log and he would find that those were MY calls to the branch, not his. He was attempting to lie and gaslight me. Then because I refused to let him do that, he told me that I was rude. I said, "No, I'm just direct. You want to label it as rude because you don't like what I've got to say, that's all." He said nothing. He then attempted to say that he had tried to email me, but I haven't received any emails either. Then he typed something into the computer, and then asked me what my email address was. I realise now that he was deleting part of my email address and reading it back to me as an incomplete address. He tried to say again that he had emailed me to which I said, prove it, because I haven't received any emails at all. Had he actually emailed me, ANZ would have gotten a bounced back email if the email had been incorrect, so they can check for that when they do their investigation into his behaviour. He continued trying to call me rude, and I just kept saying that I'm not rude, I'm direct. He then told me to get out, and when he did that I decided that I'd had enough. I told him to close my accounts (all six of them), which he didn't do. The little twerp tried to tell me that he would close them later and send me a cheque, but banks don't do cheques anymore. He lied constantly throughout the whole situation, and tried to gaslight me, but I had none of it. My friend who witnessed the situation was asked if she wanted any help to open her account (she had intended to do so while with me), and she told DS-F, 'no way do I want to bank with ANZ after witnessing THAT shenanigans from you!' My friend and I are both about to become premium clients of ANY bank that we bank with, so ANZ lost out big time when this little twerp lied and tried to cover up his neglect. I have put in a formal complaint to the ANZ which they are now investigating. I hope he gets demoted or gets the sack. He certainly deserves to.

I have been a customer of Directshares, (Part of St George) and it WAS great. Now their new security step has made this platform from user friendly… Read more

to absolute rubbish. The IT idiots should be sacked. I will be moving my stocks and closing my accounts. Very disappointed, they will lose 50% of their customers with this change

MyState Bank is congratulated for its responsiveness to my situation. It has a $20 and 5 card taps requirement for bonus interest. I needed a… Read more

replacement card when mine was lost. But I hadn't completed the 5 taps for the month. The new card didn't arrive in time because of a local mail problem. The bonus was applied gratis..Telephone negotiations were friendly and supportive. Total opposite to my experiences with UBank.