Link Airways
Verified23 reviews
Flew return Coffs Harbour to Canberra flights 257/258, 9th/16th April. I was in a wheelchair and from the time I entered the terminal at Coffs Harbour to the time I exited from return flight I was overwhelmed by the courteous and friendly attitude of every staff member on the ground and aboard the plane, and also the lady I spoke to on the phone to arrange assistance to and from the plane with my wheelchair. Big thumbs up to all at Link Airways. Show details · 1
Just flew bne to bundy and I was so impressed with the service. From the check in counter( Bailee) who organised a wheelchair to get me the gate (Tahlia) who took me there and the staff on board were absolutely fantastic. Thanks ladies Jetstar and Virgin could learn how to treat people.Thanks Link that's the way to run an airline Show details · 1
Always late. Never tell u anything. Just leave u sitting. No apologies. But link, Qantas Link and Rex are all just as bad. I fly a lot in rural communities and an on time flight is a rarity. When there is limited competition. These companies just don't care abd indeed only run on time on routes where there is a competitor. They should be fined for delays. Plus these flights are very expensive. Show details
I wasn’t able to make a flight in July 2024 so I cancelled the flight and received a credit. Living in a country town Link Airways only flys to Brisbane and my work doesn’t require me to travel there often. They sent through a credit email which noted a 12 month expiry. Naturally I forgot and when I contacted them (less than 2 months after expiry)… Read more
they said it was too late and nothing could be done. $500 wasted - unsure why this couldn’t be extended. The onus is on me for not remembering but there wasn’t a reminder email or any goodwill.
Extra helpful hostess – Congratulations to Link Airways for their staff employee, Steph. Steph was on my flight yesterday from Melbourne to Shellharbour and she couldn't have been nicer.
Best little airline in Australia – I put my elderly mother on a flight Armidale to Brisbane, the second time she has flown with Link. Each time, my mum has been so overwhelmed by the kindness and care shown to her by Link staff, how very friendly, patient and helpful getting her on the plane, and transfer out of the flight upon arrival. On this occasion, I had made a booking error,… Read more
but all was resolved by the wonderful Jess at reservations, and Matthew at Armidale with such kindness... we just love you guys.
Delays without update information. Not the airline to use if you have to be somewhere at a specific time – So this was a one star review, as I wrote it whilst once again sitting hours at the airport waiting 3 hours for a delayed flight. This is the third or fourth time I've had the same experience trying to fly from Brisbane home to Coffs. I understand that things go wrong, but not keeping open and honest communication with passengers is… Read more
unacceptable. This time there was a communication about the delay 4 hours prior to it, but then no further communication when the delay extended for another hour an a half past what was advised. Calling the helpline isn't helpful, as it only operates during business hours, not at the time you've been left stranded at the airport without any communication. The reason I've changed the review to 2 stars, is that after writing it, Link Air did reach out and called me to discuss my concerns. They listened, and actually seemed to care. Whether that messages gets to management that control passenger communications, is to be seen. Use the airline if you don't have a set schedule, or important events to get to. Consider an alternative if you do.
Very disorganised – Not great - behind the scenes they are so disorganised. Spoke to several staff when booking unaccompanied minor on flight - all had different interpretations of their own rules, and none of them seemed on top of anything. I filled out all the forms (which were outdated and referred to incorrect terms and point numbers). Emailed as requested. … Read more
Never heard back - 4 hours before the flight received 2 calls from 2 different staff advising of 2 different ways of again interpreting their own rules. Finally they decided I needed to supply the children with 2 original forms - of which the children only had 1 as they were by that time 400km away from me. Like trying to deal with pre schoolers - no-one has any idea what they're doing. Be prepared for anything.
Consider alternatives – After arranging travel for a significant opening event for a new facility in Bundaberg, my flight was delayed by 3 hours!! Notwithstanding the fact that we were notified only half an hour before the originally scheduled departure (we were already at the airport). Resulted in half a day's worth of engagement cancellations. Very poor show, definitely worth considering alternatives. Show details
Hopeless airline – Booked a flight from Coffs Harbour to Brisbane, unavoidably had to postpone, got a credit online and then rebooked when I could. WOW???!!! Rebooking fee $88 and no choice but an extra $140 for the same flight,,, who mentioned price gouging,,. Got to the airport 1hour early, told they were on time and the plane arrived 20 minutes late,, I had to make a connection in Brisbane, just great. No explanation, no apology. Last trip with this mob. Show details
Great service – Extremely friendly staff - it was nice to be treated like I mattered. Well done Show details
Great staff – All the staff from brisbane to tamworth were exceptional to our neice today as they were to my wife october 23. Thank you. Show details
“Webby “..Champion – Yesterday I flew from Bundaberg to Brisbane for a doctors appointment with a back injury. I was anxious about getting on the plane until “Webby “took control. What a champion.!! She helped me so much with a beautiful attitude. “Webby “is the reason I will fly Link again. That’s the kind of person who makes flying fun. Thanks mate. Gary Hodson Show details
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Great start to a well deserved Holiday – Today's flight from Shellharbour to Brisbane flight FC254 was amazing from check-in to flight steward Ken friendly informative fun.The flight for a small aircraft was surprisingly steady great take off and landing .A special mention for Ken ,thank you for your special attention and care.You made the start of a long awaited holiday great I felt like a queen. Show details
Unpleasant check in charges – Charged for being 4kg overweight. Shame they don't take into count I weigh half the amount of other passengers..also delayed for hours. Ground staff obviously out to charge if they can for this petty amount..it's not the money, it's the fact that it just spoils the experience. Show details
Awesome service – Excellent service, fast, on time, good food and drinks, an efficient airline, Will use again. A special mention to Sera on the Brisbane to Dubbo run who does her job with passion, professionalism and such a friendly approachable manner which is a standout among many. 5 stars. Show details
Personally have always received excellent service – Recently flew Brisbane to Orange. Needed to use walking stick.All staff exceptionally helpful, transferred me in wheelchair from check in to gate and then to plane.All with great courtesy.I give Link top marks. Have used twice a year since inception. Never had a problem Show details
Flights cancelled – Flying Newcastle to Canberra. 8.30am flight cancelled. Rescheduled to 5.15pm. Notified at 3pm this was also cancelled. Text Instructed to call airline, was then told that the flight wasn't cancelled (it was cancelled). Staff rude and told me I should have booked a flexible flight if I wanted to cancel and get a refund. Had to pay $310 for another airline. Still not sure if I will get a refund from Linkair. Do not recommend. Show details
Cancelled flight – The only morning flight was cancelled and they offered to put me on the night flight. This would have made me miss the appointments I had so had to drive instead of fly. Unfortunately not much they could have done about it. Had to email and call to get refunded. But recieved a full refund. Show details
Terrible experience – Booked to fly from Newcastle to Canberra on a Friday evening, flight was delayed by over 5 hours with no communication from the airline, never again will I fly with this airline and I will look for alternatives. Show details
Tight but effective – First time on Link -BNE - TMW return. I am a tall person so things were a little tight. However the efforts of the Flight Attendant on both flights made the trip comfortable and worthwhile. On the trip to Tamworth - FC 661- 17/06/21 - Tracie-Lee was exceptional and went out of her way to be helpful and considerate. My wife and I would look forward to another trip with Link when the necessity arises. Show details
Appalling customer service – Cancelled my flight 30mins before take-off with zero warning and not even an apology. Cost $200 in uber trips to and from the airport for nothong. Stay away from this trash airline. Show details
Industry leader in the making – First time using this airline and it was exemplary. Great service from check-in to baggage collection. Cost competitive, time efficient, route convenient and cabin service to an international standard, possibly better. Given the aircraft seats a maximum of 34 passengers, getting on and off is rapid. A single flight attendant is present and the… Read more
level of training shines through. A simple but appropriate level of food and beverage services, the cabin crew somehow anticipating present your requirements. Little considerations such as complimentary ear plugs in the seat back, sets this airline above your average domestic carrier. I will be checking checking with Link airways before any others whenever travelling again in the future.
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