What a shame there is no negative stars. They don't even rate one star. I bid on a 2013 campervan at Carrara, I stupidly paid before going to pick it up. When I arrived I checked the details and it was a 2003 import and full of rust. I asked for a refund. After about 3 weeks they finally agreed to refund my money. That was in July this year.… Read more
After many emails (most of them ignored) I gave up and contacted the fair trade Ombudsman. about a week and a half after this, the money appeared in my account on the 7th of September. If you expect to be treated like a valued customer (I have bought from them before) you may as well forget about it. I will never buy from them ever again as they only want your money but don't want to refund if they make a mistake. Get your act together Lloyds.
DO NOT USE SCAM Lloyds canningvale Perth WA scammers Lloyds sent me a text offer free commission !! I accepted dropped my lazer ipl machine to auction 3 months ago. It’s long been sold gone to a new owner they have paid for it. Lloyds refusing to pay me still.. issue after issue no responses to emails until I attend site to speak directly… Read more
to them. First they invoiced me to my account and charged commission after disputing this false advertisement they agreed to correct my payment. But I’m still yet to be paid please watch these scamming people and company avoid at all costs.
As a seller of multiple items at Lloyd's in the last 3 months, anything that sells for $20, you will not receive a dollar. They have sold nearly $1000 of my items and I have not received anything. I may as well have taken my items to the dump. They charge a photo fee and then a labour fee, which is basically $20 per item. Commission is then… Read more
charged over $20. Unfortunately all my items sold for $20, so zip. I did have some sell for say $26, but I still haven't seen any money in 3 months. Also I dropped off 2 rare mounted music posters at Acacia Ridge last year and they have lost them. I've asked numerous times where are they, with no answer. So do not list with Lloyd's
Reviews with attachments
I love auctions, flicking thru looking for treasures.. but Lloyds has really left a bad taste in my mouth from the past few deals.. the Ford station wagon i won yesterday has topped the lot tho.. cost me over $2100 to drive it away from there, started nice, trans worked good, so far, so good?! 5 mins later, I am at the lights and I see smoke/steam… Read more
coming out of the exhaust, (it was about 18-20 degrees outside, so it's not cold).. checked it when I got home (surprised I made it, cos it was running terribly by the time I got home 25-30min later)... and guess what? Full of custard. Its got a blown head or gasket.. the POS already cost me as much as any of this POS could have if I bought it privately, now I need a new head and/or head gasket.. I think that something REALLY IMPORTANT like that should be disclosed on their lot listing if they insist on selling it to people for really $$. Being an online auction they must know that a lot of people can't inspect in person and should expect it and act accordingly! For example, today I was screwed around around for ages trying to get rego cos they couldn't provide me with the old plate number, was told it came in without plates and the PPSR that they done didnt have a plate number either.. after too many calls to their crap AI call answering service, [Name Removed] done some digging and provided me the plate number. Why it can't be supplied to EVERY person who buys a car from there cos I am sure this crap happens with EVERY CAR SOLD WITHOUT PLATES (ie. all cars?).. well, I picked up the car and it had BOTH ORIGINAL PLATES STILL ON THE CRAP POS!!
I could go on and on, but there is today's and my final transaction with them.. wanna hear about last week's? I won 3x NIKE sneakers the finally arrived 10 days later from QLD (after 6 days of it NOT getting sent after payment) and I have only 2× NIKE sneakers!! One of their dog workers has stolen a pair of my crap NIKE shoes!! TO ADD INSULT TO INJURY, BOTH PAIRS WERE OBVIOUS COUNTERFEIT SHOES, it wasn't obvious on their pathetic image platform that doesnt even allow a real zoom with any sort of definition.. everything about this company is horrendous. One time i won a set of alpine split speakers, looked old but unopened and the perfect odd size for my car so I got em.. opened it up, and the "rubber" part of it just disintergrated at the touch.. someone put the old ruined speakers in the box, put the cover they didnt use on top, wrapped em and sold em at lloyds, to me. No splits were in the box either, just the trashed stock speakers from something. And lately they try to force high starting bids, and only allow it to go up by increasing amounts instead of letting u start anywhere and go up how u wish to.. its definitely the most greedy therefore the worst of all Adelaide's auction houses.. I almost forgot about their AI nonsense phone answering system, its an insult to their customers as u just continually get cut off, cos there's "no one available in car sales at the moment", @3pm in the avo.. its a disgrace and just further testament to how low the respect towards their customers really is.
I want to to know about my car that was actioned but no one returned my calls don’t know if sold or not
- +1
Excessive use of distasteful & disgusting AI – I spotted the use of this disgusting AI usage in your classic car auctions, examples below:https://www.lloydsonline.com.au/LotDetails.aspx?stype=0&smode=0&aid=57733&lid=5187256 https://www.lloydsonline.com.au/LotDetails.aspx?stype=0&smode=0&aid=57733&lid=5195587 https://www.lloydsonline.com.au/LotDetails.aspx?stype=0&smode=0&aid=57733&lid=5183252… Read more
https://www.lloydsonline.com.au/LotDetails.aspx?stype=0&smode=0&aid=57734&lid=5187765 https://www.lloydsonline.com.au/LotDetails.aspx?stype=0&smode=0&aid=57734&lid=5193649
The use of AI like this is extremely distasteful. I understand the need to automate processes to reduce staff and labor expenses but this is excessive and honestly disgusting. The AI does not need to be used here, it could be simply automated, I don't need some "old man who suits the demographic of this ad" to explain to me why HE, as an ARTIFICIAL person enjoys that car... It adds nothing to the value of the auction itself, no one wants that. Then, I contacted the number provided on the auctions for the corporate support for Lloyds Auctions and 3 of the 4 lines immediately went to voicemail, and the only line that did go through immediately met me with MORE AI, an AI voice that can't comprehend my actual concerns but will instead just repeat back to me what I say, like most AI live chatbots for websites. I try to go past it and it refuses until I give it a "valid reason to help get a support person", I don't need to explain myself to a robot, it should automatically send me through to a human the second it's mentioned. I am not saying all of this as an AI hater or anything, I actually think the use of it is quite interesting and can have some innovative uses, and this is all coming from the perspective of a mid 20's IT Technician with a speciality in Process Automation and Business Analysis. However, what you are doing is extremely distasteful and disgusting.
Quote “21 business days” which is 3 weeks to have you paid! It’s now day 31, 24 business days and I am still waiting. Then the ONLY person I got an email from tries to lie and say 21-28 business days- I asked for a screenshot of where it says 28 days on any website and no reply. No customer service. No accounts payable by the looks of it. And clearly using customers money for other interests. Absolute scam. DO NOT USE LLOYDS
- +1
Would rate zero if I could!! Won and paid for an Osmo package x 5 in total. Called about combined shipping was told they would organise it, sending it from Villawood to Carara for collection!! No response after 5 phone calls and 4 emails have requested my money back from the bank!!!! What a terribly run place!!! Wouldn't sell my things here, avoid at all costs!! Show details
Completely unprofessional. Won item at auction… they were quick to ask for payment then weeks later, no communication, I had to constantly follow them up only to be advised they could not supply and I had to request refund. Follow instructions to request refund… again no communication. I had to go purchase elsewhere. Again no communication they… Read more
canceled the refund because Item magically reappeared in the mail. I made alternate purchase based on them saying it couldn’t be supplied and now they don’t want to refund item.
Warning☠️Tereible experiance I am so sad to post here that lloyd auction market personals started calling me to sell my car with them.last year in november I drop car off at acacia ridge center been waiting for my payments for nearly month and half its nearly 4000Aud no.one bother to update me anymore car was sold last year on the 18th of… Read more
december still no payments i cant .believe after chasing them writing them.so.many time no one reply anymore what a.joke
wow absolutely useless order cars 3weeks before Christmas never got them some were presents left heaps of emails for no reply get reply a day before Christmas saying on truck which they weren't after Christmas still no reply on 5th finally loyds reply going to find cars 9th no reply threaten lo yd s with consumers affairs get nasty reply back from LOYDS
Latest follow-ups
Sold my car July 2nd 2026 is now the 27th, no one is replying, one person has actually blocked me because they owe me $50+k VERY VERY BAD GROUP. Go anywhere else to sell stuff..... seriously.... anywhere
Follow-up · Worst company I have ever dealt with. Disgusting
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Be very VERY CARFUL with this company – bought a fridge. it was damaged at the auction because the photos did not show the damage. Also they might be bidding the price up themselves. ive had two occasions now where someone has bid a dollar under my bid. ONE DOLLAR. VERY Illegal
Follow-up · customer service is very hard to get in touch with. There was an incorrectly listed item and I filled out the online form. that was a few days ago. still no answer from anyone. they have an AI agent answering the phones. its near impossible to talk to someone
Follow-up · Ok I need to say they are improving. Customer service has improved. Great to see as its a good auction platform and there are lots of bargains
i am a large seller of building related goods and have been for years , i find the service for myself is great up too the stage the auctions finish , as like everyone else the payment system of waiting 5-6 weeks is absolute joke . people sell… Read more
things obviously to keep cash flow and have money but where does the money go for 4-5 weeks , there sitting on it for no reason just accumulating interest . The payment system needs a major overhaul and look after the the suppliers who want there money from there sold stock not wait this ridiculous time . MAYBE LISTEN TO YOUR FEEDBACK AND FIX THIS ISSUE .
Follow-up · Hello as a regular seller in your business i find eveything good with service from receiving stock to putting it on line . But like most other sellers the period of waiting time to receive payments is a absolute joke . no one should wait that long irrespective of what your IT has in place . TOTALLY NOT ACCEPTABLE . thanks darren
the whole payment system in this company is a joke , they have there money straight from the… Read more
Positive reviews
I buy a lot from Lloyds auctions and always have a great experience, I’ve saved thousands over the years. lovely staff always very helpful. Thanks Lloyds
Ahmed and Emily are the best,nice dealing with you guys!
I have been dealing mainly as a buyer with Lloyd's Auctions at Acacia Ridge and Carrara for near 13 years and I have spent a lot of money over that time with Lloyd's. Considering the variety of goods I have purchased and the excellent customer service I have received, particularly when a not so often problem issue arose, I have always been… Read more
satisfied with the service Lloyd's provides. Just a couple of days ago I had to pick up a small genset I purchased and the Staff were exceptional from Acacia Ridge, particularly Naveen and Adam and the young fellow at the office who's name I forgot sorry. In my opinion the key to ANY successful auction purchase is the golden rule of doing your own research and determining your maximum spend prior. Of course, the more complex the item may be (particularly cars) the more cautious one should be. Thanks Lloyd's for the service you have provided which I do appreciate.
Negative reviews
Will never use again... steer clear. Put our Star Wars Lego collection up for auction (regretful decision), the auction ended in June and still awaiting funds, no communication at all from anyone simce the auction finished, tried calling and got no where, at the moment we are bouncing backwards and forwards from the only decent person we have… Read more
dealt with at Lloyds who is trying to help but doesn't seem to be getting anywhere. Contract states 7-21 business days for payment well it has been well and truly longer than that now and still no funds. We signed up to auction the lego off and after auction finished no communication. Lloyd's is a joke that takes people for a ride. Will definitely never use again and would advise people think twice before using them to sell stuff. They also say commission is 20% but hey let's take more than 50% of your sales.
I was promised a refund, months ago. I have been passed around, ignored, and told what I want to hear, with no refund, forthcoming. I sent a letter of demand and now I’m escalating it to Fair trading, Consumer affairs. Where’s the money go? ATO… Read more
should audit them, as their books must be a nightmare in maths. Be extremely wary of these people. SHAME ON THEM They’ve been on channel 7 news for not giving people their money and a massive tax bill they had to pay or they would have been liquidated. Worst business ever, and they should be dragged into court, all of their staff too. Hold them accountable
Follow-up · It was a black diamond ring and since I said I’d escalate it to QCAT, I received just over half the refund. They said it was for invoices for items I hadn’t even bid on at that time. I’ve sent all details to the Office of Fsir Trading
View all Lloyds Auctions, Melbourne 3.7 (333) Auction house in Thomastown, VictoriaOpen Overview Reviews Photos By owner About Google review summary 5 4 3 2 1 3.7 (333) Reviews All item inspection6 easy pickup6 bidding process7 online bidding4 +6 Sort by Most relevant Newest Highest Lowest David McFadden Local Guide·54 reviews·3 photos Buyer… Read more
Beware – Shocking misrepresentation and non-existent customer service. If you are considering buying a vehicle through Lloyds Auctions, proceed with extreme caution. …More 1
abdul afyouni Local Guide·10 reviews 4 weeks ago Was great auction, till I purchased a vehicle described in good conditions runs perfectly. Picked up the car with loud engine noise , soapy water in the resevoir. Returned o. The spot . …More ❤️1
Frances Spence 7 reviews 4 weeks ago Just wanted to give a heads up about this company. I ordered a couch back in May and while I did eventually received it, there was a big delay and it cause so much stress for me. …More
joseph castle 2 reviews Edited 3 weeks ago New worst experience i have ever had in selling a car. NEVER AGAIN will i sell my car through lloyds. i actually had another car for sale with them, i told them take it down and found someone else to sell for me. more than 21 days later, still …More David McFadden Local Guide·54 reviews·3 photos 4 hours ago New Buyer Beware – Shocking misrepresentation and non-existent customer service. If you are considering buying a vehicle through Lloyds Auctions, proceed with extreme caution. My recent experience purchasing a Nissan Juke via their online auction was an absolute nightmare from start to finish. Before bidding, I thoroughly checked the listing, read the description, reviewed all photos, and watched the video. I won the auction, paid promptly as per their terms and conditions, and arranged a car transporter for collection. That’s where the trouble began: Collection Chaos: When my transport driver arrived, there was no key. Staff had apparently taken it home in their pocket. Completely Misrepresented Vehicle: When the car was delivered three days later, it was nothing like the auction listing. It arrived with sun-burnt paint, ripped interior trim, a torn front bumper bar, damaged lower radiator, no service books, a dead flat battery, and was absolutely filthy inside and out. Non-Existent Customer Service: Trying to reach anyone at Lloyds is virtually impossible. I sent numerous emails and left countless voicemails—zero response. Even after obtaining the mobile number for the manager at the Thomastown site, it was a battle to get a hold of him. Zero Accountability: When I finally spoke to the manager, his attitude was that it was my problem, not theirs, claiming I should have inspected it in person regardless of how misleading their official listing was. He refused to even review the original listing against the photos of what was delivered. Breakdown on the Highway: To top it off, while driving the vehicle back from Port Melbourne to Thomastown, it broke down on the Tullamarine Freeway, forcing me to pay out of pocket to have it towed back to them. After putting me through complete hell, they finally agreed to a refund. However, it took an agonizing 4 weeks to hit my account, and that was only after pushing them relentlessly every single day. Appalling misrepresentation, shocking lack of accountability, and customer service that is practically non-existent. Save yourself the stress and money—do not buy from Lloyds Auctions. 1
Recent reviews
Dont use these guys when signing up to sell my car Matt was very quite about the 21 business days to receive your cash while your car has been shipped far away. Feels very dodgy i will take my other cars elsewere after this. Comission from me.$$ Buyers premium.$$ Still not enough for them they also want interest on your cash. Show details
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I have Bought a bit through Lloyds and this was my first time selling, I was never told that I would have to wait over a month for payment! I feel completely mislead and don't understand why ACCC hasn't looked into them and why the interest that they are earning on our money isn't passed on to the seller. Show details
I would not recommend buying anything from Lloyds Auctions. My experience has been one of the worst consumer experiences I've ever had. I purchased a vehicle that had serious undisclosed mechanical defects, requiring thousands of dollars in repairs. Instead of taking responsibility or providing a fair resolution, Lloyds has repeatedly delayed,… Read more
avoided answering straightforward questions, and pushed the burden back onto me.
Before buying from this company, read the negative reviews, not just the positive ones. Pay close attention to the recurring themes and decide whether you're willing to take that risk.
In my opinion, this has been an incredibly frustrating and costly experience. I will never buy from Lloyds Auctions again and will be warning everyone I know to look elsewhere. One purchase has cost me thousands of dollars, countless hours, and an enormous amount of stress. Craig the so called customer service manager at Gold coast is an arrogant, abusive scammer. This company needs to be shut down.
I had successfully used Lloyds Auctions for eight previous auctions without any significant issues, which is why my most recent experience was so disappointing. For this auction, Lloyds advertised a promotion offering 0% commission, instead of their usual 22% seller's commission. However, when the auction was completed, they deducted the… Read more
commission anyway, taking just under $3,000 from the proceeds.
The problems did not stop there. Lloyds also failed to pay the funds ($8,000) within their stated 21-day payment period after the auction ended. It ultimately took three months to receive payment, despite repeated attempts to resolve the matter.
During those three months, I sent more than 30 emails, most of which received generic responses stating that the matter had been "escalated". Numerous phone calls were made, and I repeatedly requested to speak with management, but no one returned my calls.
The only time the issue appeared to gain any traction was after Channel 7 Perth ran a news story and contacted Lloyds regarding the matter. Shortly after that, payment was finally made however the commission has still not been refunded.
After being a repeat customer and trusting Lloyds with multiple auctions over several years, this experience was extremely frustrating and disappointing. Based on my experience, I would never use Lloyds Auctions again and cannot recommend them to others.
This is not an isolated incident, search their reviews.
https://7news.com.au/video/news/auction-company-accused-of-withholding-customer-payments-bc-6402514971112
Bought a 1995 R33 Skyline based on Lloyds’ description of a “properly engineered” refreshed engine, premium $26k respray, and low verifiable 90k km. Reality: Critically low compression (70-100 PSI), painted-over body cracks, cluster removed (odometer unverifiable), and other major undisclosed defects. Clear false advertising. Paid in full. Multiple emails and calls to refund team — total silence for weeks. Zero customer service.
Absolutely the worst experience with these lowlife bunch of scumbags. Total liars and have no accountability for there actions. Don't ever deal with this disgusting excuse for an auction house
There is something very wrong at Lloyds Auctions Carrara Qld, Two on site Auctions and wait 60 days to be paid,the invoice says proceeds were in full within two days. Question is WHERE DID THE PROCEEDS GO FOR 60 DAYS ?????????? Form 9 Contract says payment is 7 to 21 Days ?????? Maybe ASIC or the ACCC should be looking at this Company.. Show details
Follow-up · No Lloyds did not respond as Lloyds are so arrogant they don’t care. ACCC should look into the issue.. Lloyds have many ABN’s are the one on the Vendor Contract is different to the ABN that pays eventually!
NEVER AGAIN 7 weeks after the sale still waiting for payment .Can name 3 employees that do not return calls would have rung about 20 times.Dont even deserve a 1 star rating.
DO NOT BUY FROM THIS COMPANY. Worst customer service ever. Still waiting for my refund 4 weeks later for a product I never received. They don't reply to any emails. Absolute joke of a company. Stay well away from them!
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To add to this, the OSMO pack was for my son who has special needs. To date I still have NO… Read more