Nespresso Creatista Pro

The Creatista Pro leaked seriously after 18 months and was repaired under warranty and a little after 18 months later we were in the same situation. It looks like the pod sealing rubbers wear out in that period of time. We also had descaling program problems where it would jump steps and we would have to restart the cleaning process. Although… Read more

under five years old and for the top of the Nespresso line of pod machines Nespresso said it was beyond repair and would not repair or offer a replacement at a price we felt was acceptable. Our machine looked as good as the day we purchased on special, it had no scratches or marks at all. Their Special Price offered now was higher than we could walk in to the Good Guys and buy off the shelf. Looking at product reviews there are many people who have had the same problem as us and it appears Nespresso has just not supported or resolved this. We have been Nespresso clients since early 2014 and had a very basic machine that was upgraded in 2016 to their best premium machine. We had subscriptions and over the 2014 to now period have spent thousands of dollars on Nespresso pods and machines, from this point on out of choice we will not purchase Nespresso products. We have purchased a cheap on special machine and once our extensive pod stock has been used up we will offer the machine for purchase on eBay never to use Nespresso again. Twelve years of purchases account for nothing and although telling us they normally supported machines up to five year they would not repair or replace our machine. It really makes me wonder at the quality of the first repair as our other programming problems started after that repair. I think it is reasonable to expect at least a five year lifespan for a RRP $1,499 machine or at least a substantial discount if it is truly beyond economical repair in that short a time. We have moved on and purchased a real coffee machine and will never support Nespresso again. Buyer beware they have lost all customer focus and are a very arrogant company to deal with unfortunately certainly not the Nespresso of past years.

This worked well for just under two years . The milk frother continually wants to be cleaned , even tho you have done it about 10 times. Only fix is to do a factory reset . Company says there is no fault , but my son has the same problem and if you do a google review , so do so many others . Show details

Nespresso have been terrible to deal with. I only had the machine for 6 months and it leaked everywhere, sent it off to Nespresso and they repaired it, now nearly 12 months later same issue. Have sent it off again for repair and have to wait a couple of weeks for diagnosis. They told me they will not replace it. Show details

The machine stopped working after a year...we contacted the call center, they gave us an address to send it. Then we did...and weeks of no news no updates? When we call nobody knows...thats how disgusting their service is. If you will buy a machine, buy it from somewhere with proper service. Show details

Nice coffee, shame about the repair process – I absolutely LOVE the coffee it produces - but the service when something goes wrong is awful. Had ongoing issues around constantly requiring never ending descaling, and each time I felt like I was palmed from one person/company to another. Nespresso said go to Breville, Breville said go to Nespresso. It's still sitting in my garage waiting to be posted off, I gave up and bought a new machine.

Dont buy any of the Creatista Range~ – Purchased this machine 12 months ago and now have the dreaded descaling issue that has been raised by other users! I have descaled the machine 4 times and it now stuck on this cycle. Works great when it works! - but terrible service from Nespresso - they ask you to send it to them - so you can be without a machine for 2 weeks - and then hope… Read more

that you remain loyal. Not good enough Nespresso - after 25 years of being a loyal customer - I have had enough.

Terrible machine – First machine send back as it failed to froth the milk, was replaced with z new machine but the same issues. Sent back and asked and got a full refund. Show details

Fabulous! Just love it! – After doing a lot of research on coffee machines I bought this little beauty. Makes great coffee, has lots of drink options and it's reliable. Fantastic machine. Show details

Let down by Nespresso – Was a great machine until it started leaking water under machine. Has been returned for repair 3 times but not fixed. Sits in a pool of water and has to be dried underneath everyday.Now out of warranty and just keep being told to send it back for repair each time I’m without it for up to 3 weeks and it’s getting damaged each time in transit. I… Read more

have been a customer of Nespresso for over 15years having several of their machines over the years. This is the most expensive I have ever bought but very disappointed with Nespresso they have never offered to exchange it.