NordVPN

Had issues connecting to a VPN and messaged NordVPN on insta for assistance. Replies were really quick and super helpful. Issue was solved fast and explanations provided as to why certain features wouldn’t work. Class! Show reply

NordVPN provided exceptionally poor support, leaving severe connection failures across Linux, iPhone, and server setups completely unresolved despite receiving submitted log files and password resets. Rather than delivering active technical assistance, support repeatedly delayed the process with administrative hurdles—such as requesting payment… Read more

details and card verification that had to be resubmitted—while cycling through multiple agents (Manuel Roman, Emiliano Cañete, and Marta Sánchez) who offered only generic status updates instead of concrete troubleshooting steps. Even after an explicit request after 21 days for technical answers and escalation to a senior lead, NordVPN failed to provide a clear timeframe or explanation, ultimately attempting to close out the month-long ticket with automated satisfaction surveys while the core service remained non-functional.

Nord took out my autorenewal two weeks early… Read more

without sending me text or email reminder. I requested refund due to two weeks before it was the due date. Nord replied No Refund because you can only cancel 30 days after your initial payment (ie. 1st year payment). I wrote back to tell them payments are taken out on the due date not before and I will be giving them very bad review.

Upgrade my subscription service – I was a little disappointed when I found out I could no longer get a 3yr subscription plan. It was so much more convenient to do a 3 year then for… Read more ·  2

the now yearly. I talked with Maeve and she advised me that I could qualify for an addional 18 months to my 1 year subscription for free. So I took it. Maeve was very professional addvised me why NORVPN was going to a 1 year and then suprised me with the additonal months. Maeve was very professional and we did the change very quickly.. Thank you NORDVPN and Maeve.

Positive experience with expected outcomes – The customer support staff worked tirelessly to get the correct information from me to allow for the changes needed on my account. They kept me informed on progress each step of the process, great job Show 2 replies

Exceptional customer service. Always quick and easy to get a response and follow step by step instructions on fixing any challenges. Never down long at all and rarely has an issue. Show reply

I contacted NordVPN support regarding a connection issue and what I thought was a subscription problem. The support representative responded quickly, investigated the issue thoroughly, and helped me identify the actual cause. It turned out that my subscription had expired, not a technical issue on NordVPN’s side. Professional, courteous, and very efficient support. Thank you for your assistance! Show reply

Fantastic support and quick response. I had issues logging in my VPN and had a through chat with the team in application X, and I was assisted and now everything is working perfectly. Thank you!! Show reply

Joined 2days ago and it's already blocking sites I need to access and now they're got the nerve to ask me if I want to unblock certain sites I have to pay an extra fee seriously ? You've got to be joking if it doesn't sort itself out soon I'll be cancelling so far so disappointing

I had subscribed a 2 years contract, thinking that I could activate the vpn in china. To my surprise it do not work in China. Had contacted the support teams, given various ways to go thru, but still do not. I had even got a IT Teach speacialist to follow your support team guidelines, but still do not work. I had also confirm with a you tube… Read more

blogger who said Nord VPN do not work in china. I had waste my subscription with Nord, and very ve disappointed. Before I had use Nord, I was using [Name Removed] for 2 years, it worked in china without any complications and it is so friendly user. Now I had join [Name Removed], it works even better in china. Tried to get a refund from Nord, but was told I had leased the 30 days. I will not recommend to any of my friends to take Nord VPN

Det

Switch off auto renewal!!!! I signed up 2 years for $90 which is fine then charged $230 on auto renewal 1 year not even an email and 30 day passed before I realized been ripped off buyer be aware there is a class action going on in the states regarding there price gouging tactics for poor unsuspecting customers ,protection what a joke ,this… Read more

company should be ashamed ,waiting court outcome hope they get what they deserve Spoke to customer service hmmm read the small print ,oh and if you want snail speed computer these guys are highly recommended

I feared that they removed Nigeria from the list of servers, so I messaged them and the customer service person directed me to how to trouble shoot it and find what I requested for. xx Show reply

Bought Nord as we were going to China in Nov. the trip was put off until April and I did everything Nord told me to do both Before we arrived in China and as soon as we arrived in China. Nord did not work at all. All Wi Fi providers we had in every Hotel or Internet cafe or even friends houses who had Wi Fi detected it immediately and… Read more

disconnected the link to Wi Fi it would not even allow me to connect to the limited Internet available in China. I used expensive Mobile Data to connect to Nord and they were no help at all the little they told me to try would need total access to the internet that because of the fact that Nord does not work in China I did not have. It might work in some places but if you are going to China Nord is a total Scam and the only thing worse than the product is the Customer Service.

I have only subscribed in the last 5 days. After reading glowing reviews I was surprised to find it so slow. I feel like Ive gone back to the days of dial up in the 90's. I press on a basic site like Google and have to sit back and wait for it for… Read more

at least 30 seconds, let alone trying do more interactive work on websites. To get anything done I have to keep pausing the connection for 5 - 15 min's which sort of defeats the purpose of having it. I have tried changing settings here and there but nothing seems to help. I am guessing I will have to try cancelling my subscription & see how I go at trying to get a refund???

Slow, flaky connection...constantly reconnecting...not a good experience at all! For a simple service like VPN, one would expect a much more stable connection and interruption free experience...but that was not the case at all...after trying it for over about a month....I have cancelled the subscription.

NordVPN used to be a solid choice for anyone wanting to access geo-blocked content, like watching sports from overseas. However, these days it’s becoming less effective as more services are blocking Nord. On top of that, frequent and ambiguous temp files created by Nord trigger constant firewall alerts, which is a hassle if you’re trying to keep… Read more

your system secure from Malware and Viruses. And let's not forget the extra verification steps every time you log in on a new device. Unfortunately, it feels like NordVPN is more cumbersome than it’s worth now. If you’re looking to watch sports or access content overseas, you might want to look into other VPN providers. Updated 16/4/26, Nord replied below asking me to reach out to support. I have already dont that its a waste of time, they just waste your time instead of using common sense. that said, why am i to reach out to support when your software has the problems i stated above, this is just another example of poor service, a canned message that gets sent to everyone and no change happens.

That’s the worst thing that I could spend my money. NO WORK AT ALL, it’s totally USELESS. I waste more than 1 hour with the worst costumer service for absolutely nothing, the assistant made me do 100 steps with no success. DONT WASTE YOUR MONEY WITH IT!!!

Terrible experience with NordVPN. Speeds are consistently slow, and the connection drops out far too often to be reliable. It’s frustrating trying to use it for streaming or even basic browsing. Customer service is just as bad—slow responses and unhelpful, generic replies that don’t actually fix anything. To make matters worse, once you’re past… Read more

the 30-day period, they won’t offer any refund, even if the service clearly isn’t working properly.

Overall, not worth the money. Would not recommend.

It was a good VPN to. Begin with, but it got buggy towards the end and when I cancelled it and uninstalled if from my phone I had to call tech support to get my network working again on my phone

I used Nord VPN for several years then had problems with it so I cancelled it on 27/9/25 and a week ago they tell me they are going to renew my prescription and charge my bank account, I am still tying to stop them but they dont seem to be interested in and tell me maybe I have another email account, which I dont, so they are not trust worthy, so be warned if you ever leave them you will have trouble stopping them taking money from you

I had an issue with my subscription and contacted customer support. They were responsive, clear, and happy to process a refund. Instead, they offered a very generous long-term extension at a fair price, which I chose to accept. The communication was professional throughout and the issue was resolved smoothly. Overall, great customer service and a positive experience. Show reply

When I first subscribed to Nord VPN, they were cheap, and in the background, now they take over your computer, making it unusable. I have cancelled my autorenew, but am unable to get a refund they are more like the scammers I was trying to keep out. Sites that I have been using for years will not load with Nord running; my only option was to… Read more

uninstall it completely. They were rated as the best, now I will rate them as the worst!! They are like Norton AntiVirus, completely overtook my computer.

At first it was okay. I did have some trouble with it connecting. Now however I am constantly having to uninstall and reinstall to get it to connect and even then it's hit and miss. I do all the things that they say to do when it's not working, but I shouldn't have to do it every time. When I hit the log out button it just stays faded grey but… Read more

doesn't log me out. I have cancelled my subscription, but I still have 18 months or more on it. This app is so frustrating and a waste if my time to get it to work.