213 reviews
AI reviews summary
Opulenz is highly regarded for providing an extensive and accessible range of fragrance decants, particularly niche and hard-to-find scents. The overall sentiment is overwhelmingly positive, with users frequently highlighting the professional presentation, high-quality glass atomisers, and rapid shipping speeds within Australia and to New Zealand. While the service is praised for helping consumers avoid expensive "blind buys", a small number of critical reports regarding customer service interactions and volume consistency represent the only significant points of friction.
Pros
- Extensive Niche Selection: The service is frequently praised for stocking rare and discontinued fragrances that are otherwise unavailable as samples in the Australian market.
- Superior Packaging and Hardware: Users consistently highlight the use of high-quality glass vials and reliable atomisers, noting that even the smallest 2ml samples feel premium and are clearly labelled.
- Efficient Logistics: Shipping is noted for being exceptionally fast, with many orders arriving within a few days, and items are generally well-protected with bubble wrap to prevent transit damage.
- Authenticity and Value: There is strong confidence in the authenticity of the fragrances, which users find to be a cost-effective way to test luxury products before committing to full-bottle purchases.
Cons
- Customer Service Friction: While many report good service, a recurring theme in negative reviews is a perceived "insulting" or dismissive tone from staff when addressing complaints about product quality or defects.
- Volume and Filling Concerns: Multiple users expressed dissatisfaction with perceived inconsistencies in liquid levels between bottles of the same size, with some suggesting the dark labelling makes it difficult to verify the volume.
- Restocking Issues: Several repeat customers noted that popular fragrances or specific decant sizes (such as 8ml) are frequently out of stock for extended periods.
- Strict Return Policy: There are reports of a rigid "no returns" policy, even when customers raise concerns regarding batch age, performance, or leaking bottles.
Verdict
Opulenz is a premier choice for fragrance enthusiasts looking to sample luxury and niche perfumes with professional presentation and fast local shipping. It is highly recommended for those wanting to test scents before investing in full bottles, though buyers should be aware of a strict return policy and potential stock limitations on popular items.
Reviews with attachments
I accidentally saw a website where it was affordable to buy my favourite perfume. I decided to try it and was not disappointed. The parcel arrived on time and in a quality container with the name of the perfume I bought. I think this is not my last purchase from this site. Thanks to my purchases, my friends also learned about the site. We will continue to discover new fragrance on Opulenz website and enjoy the acquired luxury brands. Show reply
They told me my order was gonna be dispatched later due to Christmas and weekends but I still got my package on time. Awesome service! Show details · 1
The store was super easy to use and search for the products I wanted, as well as the amount of MLs I wanted to buy (there are several options). There's a really wide variety of perfumes to choose from, including iterations of perfumes. The package is very well packed with bubble wrap in a mailer bag. The perfumes are very clearly labelled, and I… Read more · 1
haven't had any issues with the atomisers. I've bought about 9 perfume samples (2ml) from Opulenz so far, it's a lovely little treat to myself while I try to find a secondary signature perfume. The packing and shipping are very fast, and I often get the package a day or two after buying. They didn't have one item in stock once (a previous order), and they refunded it, which was super nice of them. These are my favourites so far! Hoping to look for something similar to Black Opium Over Red, but not as expensive. Order numbers 19427 and 19236. Thank you for a great service! Expect another order from me soon, haha!
It is great to be able to order samples in order to properly test a few perfumes. The delivery was fast, I recommend and I will buy again. Show details · 1
Excellent experience, great customer service. My first time purchasing from this site so I was sceptical at first about the low prices and authenticity. I asked for a batch number for the Parfums De Marly and they responded very quickly. Everything came back authentic and the delivery was fast. I'm so happy I scored a full bottle of my favourite fragrance at that price. I'll definitely be purchasing from Opulenz again. Show details · 1
Order no #19193 Communication with Opulenz was flawless and I can't emphasize enough on how quick they were with shipping.I had ordered Nishane Hacivat and the only concern I have is that my bottle had a tiny bit of paint chipped which is sad considering the cost of this perfume. Show 2 replies
Great purchase! It came repetitively quickly to WGN -NZ. will repeat purchase Show reply
Fantastic seller, beautifully and safely bubble wrapped perfumes , quick shipping, I ordered 4 x 2 mL perfume samples and 1 full bottle of Xerjoff casamorati fiero which are also skillfully packed and labelled Show details · 1
Always fast delivery with every purchase of multiple Perfume samples, quality sample bottles and atomiser and reasonable priced. Their 2ml sample bottles are actually bigger than others. Great way to test high end perfumes on the skin instead of in the department store on the strip. You get about 40-50 sprays from of a 2ml sample bottle. Some of the Amouage perfumes you only need to put on a spray so even the sample can last a while. Show details · 1
I bought a Parfums de marly Oajan recently from this site for about $415.00 only to find out that the batch I received was about one year and a half old. The smell of the fragrance deteriorated to a skin scent with no projection, performance or silage. I emailed their customer service team expressing my concerns and to return the item for another… Read more
bottle only to be told that they do not accept returns and I was noise blind and they had not received complaints from others for this batch. This was not a case of noise blindness as I have other Niche fragrances in my collection that perform better. Do not waste your money on this website. I only gave it a one star to commend the delivery timeframe.
If i could give 0 stars i would! I have had a defective bottle delivered product leaked tried to have it sorted but they would not replace the item just went around in circles playing games. I sent what I could of photos to prove that this had happened but still not good enough for apparent insurance mind you it was for $34. I wont be recommending… Read more
this company they are not even personable signing every email reply regards Opulenz. Horrible customer service.
Hi Ally, We are sorry that you feel this way about our… Read more
Latest follow-ups
My 1st order of a old favourite men's colone from the 80's80s was hard to find untill I found Opulenz I bought a 5ml & it was perfect but didn't last me long so I decided to buy a 20ml & not only was it a reasonable price it was in a really good… Read more · 1
sized bottle & strong making the order was just as easy as the 1st order & it arrived in a well packed bag & arrived in a reasonable time frame. Very good company to get your order sorted. Thankyou Opulenz
Follow-up · All the above like packing was very well packed tracking was good & customer service was good. As a return customer I was again very happy with this seller
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Great range of fragrance options and some hard to find gems. Fast shipping, many thanks Show 2 replies
Follow-up · Delighted with these purchases I have made through Opulenz. Quality authentic fragrances sent direct to NZ. Many thanks
So easy to find the desired perfume. Great range on offer but I am addicted to Tom Ford especially Noir, beautiful perfume and is great for both male and female. Thank you for a great shopping experience. Show details · 1
Follow-up · I found the scent lasts and lingers for most of my day , but that can differ for each person :) The delivery was faultless and very fast ,I was very impressed . Other perfumes I have bought was Tom Fords Black Orchid which is beautiful but Noir is my absolute top pick.
Recent reviews
I was very happy with the service I was provided.Communication was prompt as was delivery. The 10 decants I ordered were packaged and bottled very professionally. Opulenz range and pricing on niche/ designer fragrances is the most competitive around.I did do price comparisons before buying. Highly recommend. Show details
Quality is exceptional, I love Opulenz fragrances and Parfums. It is the only place I can get Sample - Parfums de Marly - Sedbury. Everyone has SEDLEY, but NOT SEDBURY. It is one of my favourites. Also Nishane Tuberosa is hard to find too, so I am very happy I have so far discovered these two. I'll have another search this weekend with my discount and find another favourite. Many thanks, Tiff C Show details
This scent is amazing, longer lasting to me. Always lingering and catch a whiff here and there, just makes you smile. I had a small vial as a gift, loved it, Had to grab this one within same breath. Excellent price. Fast delivery. Purchased a number of decants from these gents, excellent sprays and bottles as always. Show details · 1
What I Loved - OPULENZ ! Super Fast Delivery: My perfume arrived exactly on time without any delays. Perfect Packaging: The bottle was packed safely and arrived in perfect condition. I love the new bottles and vials. Great Customer Service: The shop kept me updated with tracking details from start to finish. Authentic Product: The scent is… Read more · 1
wonderful and 100% official. and at a good price. I am happy with this purchase and will definitely buy from this store again!
One point to note - Expand your catalogue and keep items in stock. Your competition is doing very good on that front.
Legendary service, super quick replies to questions, helpful and very customer-focused. Delivery was incredibly fast and the decants are top-notch quality. Highly recommend! Show reply
5 stars from me as usual. I’ve found yet another full bottle purchase through sampling from opulenz. Absolutely the best website for fragrance samples. Always very fast shipping and a great selection of fragrances. Couldn’t reccomend them enough! Show reply
My experience with Opulenz was great. My order came quickly and my decants arrived well packed and undamaged. Although they didn't have every fragrance I wanted to try, Opulenz had a relatively large range for me to pick from and my 2ml decants were packed in high quality atomisers. Would definitely use them again. Show details · 1
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Was looking for designer fragrance samples at a good price. Placed my order Fast postage arrived undamaged and were the authentic fragrances. Would order from them again in the future Show details · 1
Really quick delivery and great customer service! I accidentally used the wrong address, and they responded to my email within minutes and got it sorted. My perfume sample came really quickly, and they have a great range of niche perfume samples. Show reply
Such a good way of testing a fragrance before you buy it - The Alchemist's Garden fragrance samples are hard to find but Opulenz had the ones I wanted to test out. Great product, service and fast delivery. Show details · 1
I'm a Sydney-based lawyer and have ordered samples twice from Opulenz; each time I found their range to be extensive, the prices very competitive and the service/delivery prompt. But best of all, the samples themselves are presented so well with neat labels and good sprayers. It's really great to be able to test fragrances this way and avoid bad blind-buys. Highly recommend this site. Show details · 1
Excellent service. Loved the little sample bottle of Givenchy L'Interdit and it lasted quite a while. I used to wear this perfume decades ago, but sadly, I didn't love it today as I loved it then. I am now trying Chanel Allure. This is a very dangerous site - I could end up with a hundred sample bottles LOL. Show details · 1
Absolutely beautiful perfume! Ordered small size to sample it before buying normal size. Was not disappointed - the fragrance is beautiful and it lasts all day. Easy to order online and quick delivery. Show details · 1
So pleased with my interaction with Opulenz! They stock some fabulous niche fragrances and I was able to get hold of a decant of Birth of Venus by Argos which is hard to find in Australia. Great customer service and fast shipping to WA which was much appreciated. Im looking forward to purchasing from them again soon. Show details · 1
This is my 3rd order within 4 weeks. Love the quality of service and the little sample bottles. It would be great if there was a rewards programme for multi purchase customers as I do want to get more but the postage cost (which is reasonable) is a bit annoying when I live only 5 minutes away from Opulenz. hehehe. Apart from that, Opulenz is an A+++ company to deal with. Thanks Show reply
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Hi Jami, Whilst we respect your opinion, we sincerely… Read more