607 reviews
AI reviews summary
The overall sentiment for Outback Equipment is highly polarised, reflecting a significant divide between satisfied customers and those experiencing severe service failures. While many users praise the competitive pricing, extensive product range, and efficient delivery, a substantial volume of recent feedback highlights critical issues with stock accuracy, delayed shipping, and difficult refund processes.
Pros
- Competitive Pricing: Frequently cited as having the best prices on the market for 4WD, camping, and caravan accessories compared to major chain stores.
- Extensive Product Range: Users appreciate the "one-stop-shop" variety of quality brands and specific off-road gear available on the website.
- User-Friendly Website: The online ordering process is described as seamless, with detailed product descriptions and an easy-to-navigate interface.
- Helpful In-Store Service: Customers who visited the physical location or engaged with knowledgeable staff reported professional advice and efficient click-and-collect experiences.
Cons
- Inaccurate Stock Status: A major recurring complaint involves items listed as "In Stock" that are actually on backorder or drop-shipped from suppliers, leading to unexpected weeks-long delays.
- Poor Communication & Support: Many users report unanswered emails, disconnected phone lines, or automated responses that fail to provide specific updates on delayed orders.
- Difficult Refund Process: Several reviewers encountered resistance when requesting refunds for non-delivery, with the company allegedly pushing for store credits or charging restocking fees.
- Shipping & Dispatch Delays: Frequent reports of "Express Shipping" payments not resulting in faster processing, with some orders taking over a month to be dispatched.
Verdict
Outback Equipment appears to be a reliable choice for value-conscious shoppers when items are genuinely in stock and processed correctly. However, due to significant recurring issues with misleading stock levels and unresponsive customer support, consumers should verify availability for time-sensitive orders and be prepared for potential difficulties if a refund is required.
TAKE NOTE OUTBACK EQUIPMENT AND IT'S CUSTOMERS: Under Australian Consumer Law, businesses must supply goods within a reasonable timeframe. If you cannot fulfill the order promptly, customers are entitled to a full refund to their original payment method. Customers do NOT have to accept store credit if you fail to deliver on time. This is the law… Read more
and is not voided by your terms and conditions. It contravenes ACL if you state that orders cannot be canceled even when severely delayed. Until this is remedied, contacting the bank and initiating a CHARGEBACK is the only remedy.
Buyer you have been warned. This company is very unethical in their bussiness dealings. They advertise that items are in stock with a 4 to 5 day delivery once dispatched. I ordered a Campboss Shower Awning and after 2 weeks had seen that it hadn't been dispatched. I made contact with them and was told that the item was being sourced from the… Read more
supplier with an expected ETA of 3 to 4 weeks. I asked for a refund as I was preparing to travel and it wouldn't have arrived in time. They said they they would process a refund but it would probably take a week. More than 2 months later no refund, no response to emails, and their phone is always on recorded message to send them an email. I see from other reviews that many have had the same issues. Hopefully I will get my money back through PayPal. Update: a refund through PayPal has been made buy seller, after submitting a dispute resolution through PayPal & mediation process through ProductReview.
This company avoids replying to emails phone calls and even on Facebook messenger cant contacted them at all absolutely disgraceful never again .buy elsewhere beware warned you will regret it worst company I have ever dealt with.finally answered only to find out they sold me items that were not even in stock .they expect me to wait another 1 to… Read more
2 weeks before they have it and then another 2 weeks delivered time .and they refuse to refund me .shame on you update they won't refund anybody due to there change of mind policy no refund store credit only .seriously not good enough
Reviews with attachments
Excellent product, well described. Build quality is excellent. Postage and delivery was hassle free.
I order a hardkorr 100ah lithium battery from outback equipment on 29/10/2025 as they had best price I could find on the Internet I was a bit skeptical at first as I had never shopped with them before, even their freight prices were some of the best I’ve found on the internet, I received tracking information on the 30/10/2025 to inform me my order… Read more
had been dispatched and it was delivered in FNQ on the 03/11/2025 I couldn’t be happier with the service I received my item was promptly dispatched I received tracking information promptly and it was packaged securely for transport I will definitely continue to use outback equipment for other items in the future
Absolutely painless dealing with this company. Well priced fantastic delivery times and knowledgeable answering of my questions
Thay had what wanted do35 hitch and locking pin goods arrived in 5 days no hassle no fuss very good service well done to staff of outback equipment more purchases will be forthcoming thank u i also purchased a companion caravan cover
Totally satisfied and very impressed 23rd July 2025 Bought a DO35 Hitch with handbrake And the locking pin. Fitted perfectly to Our 21ft caravan Feels so smooth on the road. I ordered a second one as We got one for the kids van as well. Better safe than sorry Delivery to Perth only 5 days Yes This review puts me in a draw for a prize but would have made review anyway.
We had another trivet with another material and that surface came off from scratching for wash. This is stainless steel so it's safe. We've been using for toasting bread, baking bread and cooking meat in a iron pot.
Very disappointing experience. My order was advertised as having a 2–3 week dispatch time, but after four weeks it still hadn’t progressed beyond “Pick”. Multiple enquiries received only an automated response until I followed up repeatedly. The order was eventually dispatched only after I indicated I would lodge a bank dispute. It did finally… Read more
arrive with all items, but it was poorly packaged. Great Bowden’s Own products, but the communication, dispatch times and customer service were well below expectations.
Is there an Option of "0" Stars. Don't bother with this company. Their service is shoddy at best. They refuse to explain why teh Order we placed was OUT For DElivery on 20th May 2025 and here we are NINE DAYS (9 Days) and still no delivery Have contacted them by email many times with little progrewss. They refuse to take Phone Calls & IF you… Read more
manage to get to speak to somebody they don't listen and want to always Blame somebody else.
You Purchase from them it is THEIR RESPONSIBILITY to ensure delivery is complete.
Have REquested a REfund and they tried to denuy & force a Store Credit. This is against Consumer Law & a customers Right to a Refund for NON-Delivery of Product Ordered.
They Refuse to Phone Courier directly nor provide an adequate responses as to why delivery has NOT taken Place.
I bought some very distinctive van reading lights identical to the existing ones in my van based on the photo on the web site. When they arrived, the nice led plate and lens arrangement of the originals was missing, and instead inside was a fully exposed cheap looking circuit board with led chips attached. Somewhere along the line, it appears… Read more
the manufacturer cheaped out on production, or the ones supplied are a cheap knock off of the original, trying to look identical.
The two photos show the difference. The one received looks like it's not even finished, and is waiting to have the globe fitted.
Having taken detailed photos for a visa dispute, and having the chance for closer examination, appears to be a fake of the original. One telling point may be depth of the base- different pressing.
I did not want to use the cheap looking lights, far better to keep the old ones with the odd dead led.
No fault of mine that the version received was so poor. The website only had one photo, so I could not see the lens part. Called the company and no way would they consider a refund. This is the first time I found an online company not prepared to understand that purchasing online can have iits difficulties, and that some policy flexibility is required, especially with poor photographic representation.
You've been warned: most products are available at a number of suppliers. Shop elsewhere is my suggestion as unexpected things happen and this company has no customer friendly flexibility.
Find out how Outback Equipment compares to other Sports & Recreation Shops
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They delivered the wrong order, then mucked me around with multiple incorrect return requests and now they wont refund me for my order. The photo show the wrong order and how badly it came packed. I have sent this back but still no refund.
I am absolutely disgusted in how Outback Equiptment has treated me, and my specific issue - it's difficult to put this into words, as my frustration overpowers my writing abilities. It's a very frustrating matter. Long story short, I had shopped around for the best price, and fastest/reasonable delivery time frame on a Hardkorr battery box, to… Read more
store my Kings 120Ah lithium battery.
Outback Equiptment's website had clearly stated the item was "In Stock", with a "Ships in 1 to 3 Days" text under the price. Oh boy, what a lie this was.
It took them 8 days to even ship the item, and on the day of shipment, I had requested them to cancel and refund the order. Little did I know, the item had been shipped, I missed the dispatch notification email received earlier that morning.
Unfortunately, due to their delays, and their misleading product page advertising, I had no other choice but to request a refund - I think this is fair and reasonable all things considered.
My order was placed on the 28th of September.
I had not received any tracking details, so I emailed them on the 2nd of Oct to follow up.
On the 6th of Oct, I received an email stating they are still working on my order......
It wasn't until the 8th of Oct did I receive a tracking number, with them dispatching the item via Aramex. They then proceeded to tell me to wait another 1-2 business days before the tracking would go live.
It took them 8 business days before the parcel was even shipped from their end.
To add insult to injury, they are now trying to shift burden on me, the customer, given their stuff-up.
I am not sure what's going on with the delivery, however, the parcel wasn't actually picked up by the courier until the 9th, and took until the 16th to be "Onboard for delivery". From there, there have been no other updates, other than a recent one on the 4th of November, to say it is "In transit", as I requested for the battery box to be RTS back to them for a refund.
At this stage, I've had no further updates with respect to the RTS, nor my refund.
The seller is trying to withhold a non-refundable delivery fee, which I think is not reasonable at all, given that they took so long to even process and dispatch the order, far longer than their website listed. They're tying to shift the burden on me, which is unreasonable, and not fair for me, the customer.
This seller has no integrity. They even go onto saying, and I quote: "However, it’s crucial to understand that our policy states that once an item has been dispatched, you are not entitled to a refund, regardless of any delays."
This statement, in itself, is in breach of the Australian Consumer Law, as to state a "No Refund" policy breaches Consumer Law. Their staff are clearly inadequately trained to handle these types of issues, and to put a blanket "No Refunds" policy, again, is breaching ACL.
It is frustrating to deal with this company, and I am at wits end. It would be easier just to lodge a dispute with my payment provider at this stage given the hassles they're putting me through.
Latest follow-ups
I ordered a Mean Mother air compressor on 21 May because the product page advertised "Dispatch in 5 days." I needed it for a camping trip. Five business days passed with no dispatch. After chasing the order multiple times, 11 days after taking my… Read more
payment Outback Equipment finally admitted the compressor wasn't available and they were waiting on supplier stock. Two days later they confirmed the supplier ETA was late June—around six weeks after I ordered. That wasn't the part that concerned me most. On 1 June I replied with a screenshot showing the product page was still advertising "Dispatch in 5 days." They responded, explaining how their dispatch estimates worked, but the listing remained unchanged. On 4 June I raised it again. I pointed out that they had already confirmed a late-June ETA, yet the product page still told customers it would dispatch in five days. They responded again, but the listing stayed exactly the same. On 8 June I sent another screenshot showing the estimate was still live. They replied that their systems were updated regularly. Only after that exchange did they confirm they had updated the dispatch estimate. The supplier delay itself wasn't the biggest issue. What I found unacceptable was that the dispatch estimate remained on the product page after they already knew it no longer reflected the expected availability of the product. In my opinion, leaving a known-inaccurate estimate live after being shown it repeatedly can only have served to mislead consumers into placing orders they otherwise wouldn't. The advertised dispatch time is why I chose this retailer, and because I relied on it I didn't receive the compressor in time for the trip I bought it for. If you're considering ordering from Outback Equipment, I recommend confirming they physically have the item in their warehouse before relying on the dispatch estimate shown on their website.
Follow-up · Finally delivery was over 6 weeks from purchase date. Refund was offered but by that stage i was better off waiting for it to arrive rather than wait for the money back then order elsewhere No alternative offered
4 tyre hose combo – Tuff terrain 4 tyre hose combo. They don't use Australia post. I had to drive 80 min (one way) to collect my package. The hose combo is well constructed, the bag is sort of ok.The bag won't last long, poor quality. I can't use the items because… Read more · 1
the fitting they installed is a 3/8 Nitto style MALE coupling on the gauge. The majority of 12V pumps has a MALE hose coupling. (The hose they supplied cant be used directly because it requires a female/female connection). I send them a query notice, let's see how long it takes to solve this. Update: " Heya, the item you have purchased will require a female connection on the compressor end there is no part missing Kind regards, Kayleb " ** Last time I'll do business with them. All they had to do is do market research. Improve the product for the next person that is going to buy it.
Follow-up · The product is fantastic. Easy to inflate and de flate all 4 tyres. Packs away in a small space.
Good service, reliable, quick delivery – Easy to shop thru online, delivery was quick and non expensive
Follow-up · I have ordered different stuff over 8 times ALL with the same experience.
Positive reviews
Ordered some boat seats, they were much cheaper than chain stores, was sent just the covers by mistake. So they resent the whole seats and and covers promptly, now I have a spare set of covers. Also bought a locking mechanism for the boat trailer, was cheaper than elsewhere and works well. Their communication is first class and they quickly corrected their error.
Order arrived in a reasonable time and tracking was very useful. Staff were very accommodating with a follow-up query that was raised. Will certainly shop there again.
No dramas ordering but it just showed up at the gate without a tracking number being sent so lucky I was home. Installed on a Sunday and came to discover that a spacer plate was missing, happily I had some 3mm plate so I just made one up using the one I did get as a template, then primed, painted it and finished the installation. I noted that the… Read more
strapping for the box was a different colour to the other so maybe someone robbed the plate from one on the shelf. Made the install a fair bit slower due to fabrication and watching paint dry but overall I have been unable to fault the towbar.
Negative reviews
Order placed more than 2 months ago and product still not dispatched. I placed an order for a Victron SmartSolar MPPT 75/15 on 25 May 2026. At the time of purchase, the item was advertised as being in stock with dispatch expected within 8 business days as per their advertised timeframe. On 3 June 2026, I contacted the business by email… Read more
requesting an update on when my order would be dispatched. I was advised that they were awaiting stock, with an expected arrival date of 19 June 2026.
After this timeframe passed, I followed up again and was advised that the ETA had changed, first to the following week and later extending out to mid-July.
On 25 June 2026, I contacted the business again advising that the order still had not been dispatched and requested confirmation of the status of my order.
On 26 June 2026, I received a response advising that they were still waiting for dispatch information.
My concern is not only the delay, but that updates were only provided after I repeatedly contacted the business rather than receiving proactive communication about the status of my order.
As of 28 July 2026, more than two months after placing the order, the item has still not been dispatched and I have not received confirmation of a dispatch date. I have been offered a refund by the company which I declined because I expect the goods to be delivered at the marked down price it was advertised at.
Very unpleasant experience and would not be purchasing from this business again.
Find out how Outback Equipment compares to other Sports & Recreation Shops
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Make sure you go hunting for all T&Cs on the website before placing an order, and check the store opening hours - because they will hold you to them despite not displaying them or making you accept them at any time during the ordering process. And despite being out of line with major outdoor and camping retailers. E.g. click and collect order -… Read more
need to cancel prior to collecting. Sorry, no refunds, store credit only (with a restrictive 12 month expiry).
**AVOID at all costs** Appears this company is not a legitimate business. They are happy to take your money, but not deliver your product. They are also happy to NOT respond to emails, or let you wait extended periods on their phone. Their pre-recorded voice when you call insists you hang up and email them, it gets repeated over and over… Read more
again.
They really don't want you to call them.
Thankfully I paid with PayPal and have escalated the issue to get my $200 back, I feel bad for others who have spent more.
Recent reviews
Purchased a Aussie Traveller premium camper trailer cover from Outback Equipment. It tore after 8 months, the warranty claim was denied and Outback Equipment did nothing to fairly assess the circumstances and advocate for the customer. Spend your money elsewhere.
I WISH THESE WAS AN OPTION FOR NO STAR.... it's frustrating to see your Facebook page posting every couple of days while customers who've already paid are being ignored. We ordered and paid in full for a float-out hose over seven weeks ago. Since then, we've called multiple times and sent several emails, but we've had no meaningful response. At… Read more
this point, we've completely lost confidence in your company. We are requesting a full refund immediately.
If we don't receive a response within the next 24 hours, we'll be contacting our bank to initiate a chargeback and reporting the matter accordingly. This is, without question, the worst customer communication we've ever experienced. AVOID
Hopeless. They sold me a product that they obviously did not have in stock, took my money, kept it for 6 weeks and still no product. Finally, after emails, phone calls and contact by my credit card provider, I did get a refund. I then ordered the product form another ebay store and received it within 5 days at a cheaper price, including postage. Refer other reviews for this company. Do not use.
so 14 days later and order still not dispatched, they do not answer phones or respond to emails and only responded after multiple posts outlining the issue on their facebook page. Then it was a bunch of excuses, blah blah but no dispatch date provided, they then blocked me on facebook which tell you all you need to know about this dodgy company. … Read more
Goods were listed as in stock and on sale which is why I bought from them. No goods, no refund. Office of Fair trading will be next steps. DO not do business with them.
DO NOT PURCHASE FROM THIS BUSINESS I gave two stars because the product is as expected. But I ordered on 20th May it is now 26/6/2026. I don't believe these people carry stock. They say shipping within 4-8 days. I have emailed multiple times to ask where the item is and they have told me they can't control the stock shipping and are out of… Read more
stock. No expected date for having stock. I sent another email last week asking for eta. I then noticed I have been invoiced twice. I emailed to say that I don't want two I only ordered one. They had not shipped at the time of the email. That was the 20/6/26. A full month after ordering. I asked them not to ship two. Today 26/6/206 I check my emails and they tell me they have unfortunately shipped both items early this morning. And I am welcome to return one for refund but that I should check the return terms carefully. I would never recommend purchasing from these extremely unprofessional people.
Ordered a number of products from Outback equipment in April of which all were listed as in stock. After 3 weeks and no shipping information I contacted Outback only to be told that 1 of the items was out of stock and the entire order was on hold. I told them this was ridiculous and that the item in question was only small and that they should… Read more
wear the cost and post it separately later. After 5 weeks of waiting to receive my order, Outback decided the in-stock items would be sent separately. Believe it or not, but the so-called out of stock item arrived before the rest of the order, nearly 9 weeks after placing the original order. Outback's service is pathetic and their courier choice would be quicker if they used camels. Even though their prices are quite good, I will never use a company whose service and delivery times are so poor. One less customer.
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