Best Sports & Recreation Shops

Not overly happy with this company. I ordered a kayak which was in stock, I waited 2 weeks for it to even be dispatched. At the 2 week mark, they… Read more

told me what I had ordered was actually out of stock. The company reached out and offered an upgrade to the next model, which was a positive outcome. I considered that even again. Upon receiving the kayak, it had 2 large dents and warps in it. I reached out to support 7 days ago and have had no response, I followed this with a second email and still have no response. I tried ringing a retail store which was underwhelming and just told me to email again.

I am now using a partially damaged kayak as I intend on using what I’ve paid for, but am still awaiting any sort of response back. This entire experience has left me confused and distrustful of their customer support. I used this company based on their positive reviews, but I am either very unlucky or these reviews are not accurate. Hopefully it’s an isolated incident. I was planning on buying a second one to match for my wife, but would not purchase here again.

I purchased about $1000 worth of cleaning and hair products from this company recently, and immediately started to get emails about $ credits I’d… Read more

acquired, which I could spend on other products.

I followed one of the links and found a product I wanted, which was on a great sale - down to $79.00 from $249.00. I tried to purchase it but received an error about a security issue that had been identified. The error message was indeterminate and useless, so I wrote to Ninja advising of the issue and requesting it be addressed so I can purchase my desired item at the sale price.

By the time I’d received a response, the sale item was again being sold at its original price. Lengthy subsequent conversations via email just sought to alleviate the purchase blocker and once the issue had been identified, I was gleefully told that I had been afforded the honour of now purchasing the item at full price.

I asked for this to be escalated as the issue was identified as something the website had identified in error and thus was the responsibility of the company.

Further discussion led to this enquiry being ‘escalated to Finance’ but I’ve not heard back in nearly a week again so I want to illustrate my horrible experience here.

Ninja Shark, your requirement for customers to have email addresses that match previous records if ridiculous. It’s lured me in to purchase more, led to a disgusting user experience and required me to spend too much of my time, not even to any avail; I’ve spent more of my personal time to now just be ghosted. This company needs to improve its customer service, otherwise it’ll soon have no loyal customers left.

High quality products, fast response time from moment order was placed. Happy to do business again in the future.

Love getting a good deal on here, but find it hard to use the website, maybe my internet is no good

Don't waste your money or time Advertising on here. Nothing but Scammers and time wasters The Site needs to do better Verification of people sending messages

Great, reliable, honest ! – We ordered a signed jersey from this place. I was hesitant at first to purchase an item this valuable online however I could tell these guys were… Read more

legit. It made it even better that Emma kept me up to date and in the loop about where they were at in terms of the jersey arriving, framing and a link to the order. The final product was next level masterpiece !!!!!

DO NOT TRUST THEIR PROMISES OF EXCHANGE OR REFUND! I have been a Decathlon member for several years, and was encouraged to become a member because I… Read more

as told by the staff memeber that Decathlon members could exchange purchases within 12 months if not satisfied. However when I attempted to return an item for the first time (a pair of shoes which turned out to be too tight when worn for more than five minutes), I was immediately told they could not be exchanged because the tags had been removed. All they would offer me was a buyback of between 5% and 45% of the value, not an exchange. As the choice was to throw the items in the bin, I accepted the offer, but wqs then horrified when the shop assistant voted herself 5 out of 5 on the satisfaction survey that I was supposed tyo be given to fill out. In my opinion, Decathlon does not stand behind the impression they give of wanting satisfied customers, and I was appalled at the dismissive way I was treated.

Great product, great service – That's to the OTG team for delivering my work shirts on-time and the service was A1. Definitely recommend. Fast, efficient and great quality

I purchased an Osprey Talon 11 backpack in 2023 for my partner. At this time Osprey had discontinued the use of PFAS on their products late 2022… Read more

which is why I purchased the backpack. Fast forward to today and I discovered the bag was manufactured in 2020. Meaning it contains PFAS. Which is appalling. I reached out to Wildfire Sports on the weekend via phone and they said the matter would be resolved with either a refund or a replacement, but I needed to send them an email to get the ball rolling. So I sent the email, but the email they sent back was disgraceful and disgusting. They said tough luck - that I should have known it had PFAS based on the model number that appeared on the website at the time of the purchase. Really??!! What a gutless bunch of people. They not only failed to identify at the time the product contained PFAS, but that they were unloading old stock. Disgraceful.

Just took out the new AQSS Flying fish 5'10" and absolutely love it! For reference l'm 182cm, 95kg and have been surfing for 20 years at an… Read more

intermediate level so l have owned a few boards over the years. This board is by far the funnest board l have ever ridden and suits my style of surfing nicely too. I usually surf 1-4ft waves and mainly just enjoy riding the wave with long carving turns. This board offers, stability, speed, predictability and great manoeuvrability. When l am due for a new board l dare say I'll be looking at the Flying Fish family again. Thanks Surfboard Warehouse.

TAKE NOTE OUTBACK EQUIPMENT AND IT'S CUSTOMERS: Under Australian Consumer Law, businesses must supply goods within a reasonable timeframe. If you… Read more

cannot fulfill the order promptly, customers are entitled to a full refund to their original payment method. Customers do NOT have to accept store credit if you fail to deliver on time. This is the law and is not voided by your terms and conditions. It contravenes ACL if you state that orders cannot be canceled even when severely delayed. Until this is remedied, contacting the bank and initiating a CHARGEBACK is the only remedy.

I bought the Endurance - Spirit Home Treadmill in Dec 2023. It was working perfectly till March 2026. One day when I started the machine, it beeped… Read more

and stopped. I could smell some burning smell. Hence immediately turned off the power. Waited for about 48 hours and powered it on again. It would not start. I called the Endurance guys, they said I need to contact a treadmill repair. I did so and learned that the circuit board & motor had gone - burnt. After barely 3 years of moderate usage the treadmill's circuit board & motor had blowen. Cost to get the tech onsite twice and buy a new circuit board $975. The motor was in warranty so that was free. I got it repaired, but I will never again buy this brand again. Furthermore, the tech told me this is a known issue with this brand.

Review: Body Iron 45° Leg Squat and Calf Raise Machine – Purchased from World Fitness (Cheltenham) I purchased the Body Iron 45° Leg Squat and Calf… Read more

Raise machine from the World Fitness store in Cheltenham approximately 14 months ago. The machine was assembled strictly according to the provided instructions, a process that took close to a full day to complete, so I am confident the setup was done correctly. Within the first four months of use, the machine started developing significant noise, which progressively worsened. After continued use, it became clear that the issue was related to the rollers, and now—just 14 months after purchase—the ball bearings in the rollers have completely failed. I reported the issue to World Fitness, provided a video as requested, and followed up via phone. I was advised that my only options were either to transport the entire machine back to the store myself or to have a technician attend at my cost. I was also informed that the replacement rollers would be chargeable. Given the price paid and the expectation of durability for a commercial-style leg press, this outcome is extremely disappointing. A major mechanical failure such as worn-out ball bearings within such a short timeframe raises concerns about product quality and longevity. The lack of practical support or goodwill resolution from World Fitness further adds to the frustration. Overall, while the machine looks solid on purchase, my experience has been poor in terms of durability and after-sales support. I would strongly recommend prospective buyers carefully consider long-term reliability and warranty support before investing in this product.

5/4 leaking inside legs, groin, and under arms. Had it 3 winter seasons. Light to moderate usage. Disappointed.

So stoked with the 6’6 coffin it fits 3 x kneeboards no problem. Still room for bits and pieces. Really well made and not over the top on price like some brands.

Under promised, over delivered – Hunted online for a particular shoe. They had it in stock at the best available price. My online order was followed up with a phone call from Sims.… Read more

They estimated I'd receive the product on the Friday. Got in early Friday morning. They had even thrown in a complimentary pair of socks. Australia Post carried out the delivery and also kept me accurately advised about delivery. Would definitely buy from Sims again if they stock a product I want.

“I” purchased a Honu Fairlight board in January and couldn’t be happier with the board and the service I have received from Mark and his team at… Read more

Honu. It was a 70th birthday gift from my husband after a friend ( who already had a board ) told him how much I had enjoyed paddle boarding with her. It’s super stable, easy to inflate (pump) and I’ve already had many amazing adventures. Much time has been spent on Engorra Dam, I’ve circumnavigated Coochiemudlo Island, SupEd at Wivenhoe Dam, and am looking forward to many more equally challenging and wonderful experiences. I also purchased a seat so I could sit and kayak when the wind is strong. It’s very comfortable and easy to add. Check out photos on instagram - supsistersseq. They say a picture tells a thousand stories - I, and my friends, couldn’t be happier. The service Mark provides is beyond expectations, he is very quick to respond, answers all questions, and provides equipment in a timely and efficient manner. Marilyn

I purchased a Cardiotech X9 AC treadmill in April 2023 to replace an earlier model Cardiotech machine. This one was definitely not as well made. A… Read more

few months after the warranty expired the control board failed. Best price to replace will be around $500 and I was advised I was lucky one could be sourced. Don't know if it is worth it as I don't have any confidence in a machine only lasting just over two years, especially considering it didn't get a heavy use. The lifetime / 10 year warranty may be good for the motor and frame, parts that you would expect to last at least 10 years, but the trap is that critical parts have a very limited warranty and no guarantee of availability.

Great service – Very competitive prices and with fast expedient delivery. Goods as ordered

I couldn't ask for any better customer service after several warranty claims. Great communication, fast postage each time, no questions on returns, I… Read more

would deal with these guys every day of the week. Thanks to the Sting Ops team for having the integrity and going the extra mile, well done!

About a month ago, I had a problem re charging my Celestron 6 evolution telescope.. Bintel had earlier fixed a problem by installing a new… Read more

motherboard at a very reasonable cost. I contacted them regarding this latest problem and narrowed down the problem to the actual charger, and JOHN, unsolicited, said he would send me a NEW charger, free of charge etc, and within three days, I received and it solved the problem.. I am very grateful for John's generosity and service.. You just cannot beat it.. thank you John' T.Mullen

As noted in my previous reviews, the products I bought were first class and extremely good value. Yes, they took a little while to arrive but for… Read more

gods sake for the excellent value for money and a little while longer to wait, stop moaning or get off your lazy butts and spend way more at your local tackle store. As for the broken rod please learn not to high stick!

Good online service and product range and prices. Quick delivery to an Australia Post parcel locker. Good shopping instore too.

Steer Clear – AVOID!!! I ordered a sun hat for an adult and it is a child's size even though it clearly says 'one size fits all'. I've tried to call and sent emails but there has been no response. Avoid this company.

I bought a $2,999 stair climber from Dynamo Fitness through their website, added my full address at checkout, and was quoted $528 shipping. I paid in… Read more

full. No errors, no warnings, and no disclaimers about shipping being an estimate or quote-only. I got a proper order confirmation email. I assumed I was good to go.

The next morning at 9:30am, I got a call from the Brisbane store saying their website had “underquoted” the shipping and unless I paid another $400, they'd cancel and refund me. I was caught off guard and pressured to make a decision on the spot. I asked for this in writing. They agreed. No email ever came.

I followed up via email myself and gave them one full business day to respond. No reply. I followed up again, gave a clear deadline of 4pm today or I would escalate. That deadline has now passed. Still no reply. No tracking number. No stair climber. No communication.

This is a breach of contract. They accepted full payment, confirmed the order, then attempted to charge me more after the fact, and when I asked for that in writing, they disappeared. I’ve now escalated to PayPal, ACCC, and public reviews because I refuse to let this go quietly.

Don’t risk it. If they mess up your order or shipping, you’ll be the one paying for it or youll be ghost while they hold your money and your purchase.

26/9/25 EDITED TO ANNOUNCE - Dynamo ended up agreeing to fulfil my order at price paid. The machine turned up yesterday and appears to be good quality. We have resolved our dispute.

Timely and super helpful – When picking up my scooter I received fabulous and friendly service from walk smart. They showed me how to use all the parts and made sure I was comfortable before leaving the store! Highly recommend

Ordered and paid for a Scotty Cameron Golow putter. Putter was clearly advertised with 5 pictures of the putter and the head cover photo. When… Read more

received no head cover. I was told that the head cover was not included??? Called their office in Western Australia and spoke with the pro and he clearly said no all our drivers and putters come with head covers. Great! Then no response and finally he said no we don’t have any basically bad luck. Do not shop here. Illegally advertising products.

Key staff might be managers of the Disneyland of stores, but their follow through to a valid query with a faulty MinnKota sold to an Interstate buyer… Read more

was less than Mickey Mouse. I have resolved the issue by having to go direct to the Importer who is based in Brisbane, and between them and the local Barney’s Marine store in Hervey Bay , have now resolved the problem. I still however have not received any return call or correspondence from the Coffs store. Not good customer service given the $pend on an electric motor.

actually they were ok but they sent me a chin up bar (that was ok ) that required 6 bolts to attach to the wall and it only came with 3 bolts i… Read more

wrote to them and told them of the shortage and they answered promptly and said WE DONT SUPPLY BOLTS TO ATTACH TO THE WALL!!!

my response

WELL YOU DO, YOU SENT 3, IT REQUIRES 6! INCREDIBLE

instead of just doing the right thing these guys want to get a win

MAKE SURE YOU READ ABOUT INCLUSIONS - EVEN IF THEY DIDNT MEAN TO SEND

SEE PICTURE IN THE PACKET 4 BLACK BOLTS TO HOLD CHIN BAR TOGETHER 3 WALL BOLTS TO HOLD UP HALF THE CHIN BAR -BUT APPARENTLY THEY DONT SUPPLY THEM!!!1

I rang the store, described the issue with my bike, they said 'sounds like a crank bearing problem'. I dropped the bike for repair, they called back… Read more

saying the bike need a service, tyres and chain. I asked 'did you ride the bike, find the issue'. 2 mins later they called back with 'I couldn't find the issue'. it needs a service, chain and tyre. I okayed it for the work. I assumed, wrongly, that a service would include checking/repacking bearings. Charge was $260. Bike was exactly as it was, with a new tyre and chain. Will NEVER go back there