2,389 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment is largely positive, with many customers expressing satisfaction with the comfort, pain-relief benefits, and supportive customer service provided for items like shoes and pillows. However, a segment of users experiences frustration regarding inconsistent sizing, shipping delays, and difficulties with the refund process. Potential buyers may want to carefully review sizing guides and return policies prior to purchase.
I am a extremely happy customer of Pain Free Aussies, their products are vast and their customers service team has gone above and beyond my expectations. I am a very happy customer of Pain Free Aussies, I will definitely buy more products Very happy customer
Incredibly comfortable pillows and support was so so kind to replace my original order that got lost in the mail! Super soft pillows and my partner that's a chronic snorer hardly snored the first night having them! Absolutely great service and products! 10/10 recommend Show reply
I bought my barefoot shoes especially for my holiday to Japan, where we walked more than 20,000 steps every day. I couldn’t believe that I didn’t experience sore feet or aching legs at all! They’re now my go-to shoes for work and the gym. They’re incredibly comfortable, easy to clean and dry so quickly. I absolutely love them and honestly wouldn’t want to wear anything else! Show reply
Reviews with attachments
I loved my barefoot sneaker. It was obvious to buy the boot. I bought size up due to fur texture. My feet love being in them all day. Show reply
I will recommend the barefoot shoes to everyone My family are buying more I have multiple pairs and now and definitely buying more No more sore swollen feet Just absolutely brilliant Show reply
I was initially hesitant about purchasing from this company, but they completely exceeded my expectations. From the moment the chair arrived, it was clear that a lot of care had gone into both the design and build quality. The materials feel premium and durable, and the overall construction is impressively sturdy. Comfort-wise, it’s been a game… Read more · 1
changer. The support it provides for my back has made a noticeable difference, helping me maintain better posture throughout the day. I specifically appreciate how it encourages my spine to stay aligned without feeling rigid or uncomfortable, which is something I’ve struggled to find in other chairs.
On top of that, the chair looks fantastic and fits beautifully into my space. It has a clean, modern design that adds to the overall aesthetic rather than taking away from it.
Overall, I’m genuinely impressed with both the quality of the product and the experience. I wouldn’t hesitate to recommend this company to anyone looking for a comfortable, supportive, and stylish chair.
I have had nothing but superb service from this company. Queries were followed up extremely promptly by professional, polite and knowledgeable staff. Everything from queries through to a product exchange was handled with friendly, helpful service which makes shopping completely stress free. Please shop with confidence. Thanks also for bringing us such great products. Show reply
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Works well for my elderly father. He is not as mobile as before so can get bed sore type wounds. Since sitting on these pads it certainly has helped him lot sitting down for long stretches much less injury and way more comfort for him Pad comes in a case, have attached photos Show reply
I thought I'd try these out as I've heard good things about what these shoes can provide. 2 pairs in and I love them, so much so that I've bought a pair for my husband. They are so comfortable and can wear them all day, no problems. Show reply
Very good quality and comfortable for long hour standing. Would purchase again Show reply
Awesome shoes . The most comfortable as a nurse I have ever worn. Also excellent customer service when I had questions . Thankyou Show reply
We purchased the Barefoot Shoes from Pain Free Aussies in March 2025. We absolutely love our Barefoot Shoes — they’ve been a total game changer! We use them for running, walking, and everyday wear, and honestly, we can’t go back to regular shoes. The comfort, freedom, and natural feel are unbeatable! My wife wears hers to work everyday and she… Read more · 1
says her feet never ache or pain she is continuously standing in her job. We tell everyone we know because we’ve seen how they help with posture, foot strength, and overall comfort.
#PainFreeAussies #BarefootShoes #NaturalMovement #HealthyFeet #RunFree #LivePainFree
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I am loving these shoes. I was trucks and cars for a living. And these have helped with me being on my feet all day. Very comfortable. Less pain in my feet and my back. I will definitely be buying again. Show reply
Excellent customer service and products from pain free aussies they’re lovely Show reply
The massager is a well made product Love this product Will purchase again Show reply
Essha, I would like to say thank you very much... I would like to say thank you very much to Essha who helped me through an ordering issue on a pair of LDECK shoes that I had to send back but received the right pair yesterday afternoon. I love them. They are a perfect fit too. So Essha l would like to say thank you for all your help and… Read more · 1
support. I have been wearing them around today and they are fantabulous.
So again, thank you so much and I will be putting in another order soon for another pair of shoes.
I love my new barefoot shoes. My toes finally fit comfortably inside a shoe, they don't squeeze my little toe, and for training at the gym, they're much better than any other type of sneakers since my feet stays flat and stable on the floor when lifting weights. I ordered two pairs, and they were too small, so I contacted the company, and they… Read more · 1
easy exchanged my shoes for another size with no problem. The person who handled my case was always very kind and respectful. I am truly grateful for the support they provided me with, ensuring I was completely satisfied with my product.
The customer service and the product definitely make me choose the company again.
I have arthritis in both ankles and toe disease these shoes are so comfortable and supportive and it feels great finally being able to walk pain free. Great. Variety of colours and fast postage Show reply
Latest follow-ups
If you are on the fence about the barefoot shoes, take this as your hint to get off it, they are great! Takes a few times wearing them to get use to the free feeling but I can go all day without having foot fatigue. They are lightweight and easily… Read more · 1
cleaned. They're comfortable and easy to put on and off ... no laces to come undone either, lots of lovely colour combinations to choose from. The website was easy to use and find what I was looking for, easy to order from and postage was quick.
Follow-up · So after a few months wearing them I do still like them but I have found that if I am wearing them all day, and walking a lot, the soles of my feet do get a little tender.
Super comfy shoes.. purchased two pairs..black pair and a grey pair. So comfy that the hubby keeps stealing the black ones to wear when we go out. Show reply
Follow-up · Had barefoot shoes for two years now, still fit great, still super comfortable and it is a pleasure to be able to walk properly without all that cushioning
Great shoes! – Purchased 2 pairs, love the colours. They are incredibly comfy and great quality. A definite recommend Show reply
Follow-up · The inner sole died within a couple of days. I now purchase the EXACT same thing off of temu for $15-20
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Positive reviews
Very good product . I made a mistake by order a wrong size . So help full. Correctted my mistake . So efficient and get me the right size within seven working days . Trusted Service . Very comfortable shoes. Thanks again for your quick response .
I love my barefoot shoes! I bought 2 pairs and they are pretty much glued to my feet. After putting on a pair of boots to wear to the office yesterday, I took them off and put these on instead. They weren’t exactly the right look but I didn’t care when my feet were thanking me for it. The process from order to delivery was easy and the shoe quality looks good. . I’m already recommending them to friends and family, Will I buy more? Absolutely! Show reply
Received our pillows and we both had the best night sleep last night. Highly recommend Show reply
Negative reviews
Honestly 1 star is too generous. I have ordered a pregnancy pillow from them and after 8 days of no communication from the company I reached out to customer service to cancel my order. Representative Essha instead of cancelling the order send me a link to say she has shipped it instead. She hadn’t. The order still isn’t here 2 weeks and they have… Read more
refused to issue a refund. Now she’s demanding whenever the pillow is delivered (I’m not sure it will be as everything she has stated in her emails has been a misrepresentation) I take it to post office myself while pregnant and send it back. I have never once left a negative review for a business but this whole ordeal has taken 2 weeks now with constant emails. Save your money, got to a reputable shop that offers decent customer service and are upfront in their communication.
TERRIBLE SERVICE I ordered 4 Pillows and 2 Sleep Ear plugs 2 weeks ago, which cost me $ 401.96. I have not received these items nor have I been advised as to when I will eventually get them? If at all! They keep changing their reasons for being so slack. This company lies, be careful!
We’re very sorry for the frustration this… Read more
Disappointing thought we were onto a good thing spent over $500. Looks like it all comes from shein factory, will be processing refund. Edit: all items returned, pillows broke so they went back too
Thank you for your feedback. We’re sorry to… Read more
Recent reviews
I have been asked to update my review after the team had finally resolved the issues. The new person handling my case has been much more supportive and has resolved the issue. I was actually very surprised by how well they have handled the issue. The new representative has been kind, apologetic, understanding, and prompt in their responses, even… Read more
calling me to give me updates. This is a significant improvement on the previous approach.
While a lot of my previous experience is still valid, I do appreciate that my issues were finally addressed.
In light of everything, the experience for me overall was very challenging, it had been months and I had given up trying to resolve it. As such I cannot comment on how things are being managed now for new customers, and I have no way to validate the reasons I was given as to why the resolution was much better now (I was told the previous person has left the company), in saying that though, I am happy with my new chair that my original order was replaced with.
My previous review below (before the issue was resolved):
Please don't use this company, you're time, money and mental health are not worth it.
Months and months of pain and frustration trying to return a useless item, I ended up returning the item, all product reviews on their site are 5 stars and many are photos of wrong products vs the one I ordered. I have documented the whole experience and conversations (where they are constantly changing their mind on the return). After many many stressful and horrible conversations repeating myself going back and forth, I have given up. At the state of panic attacks due to compiling stressors, 1 of which is being poorly treated by a company claiming to be Australian and "pain free" nonetheless.
Worst, the absolute WORST company I have ever had dealings with. The Australian consumers have been mislead by companies like this with misleading policies, round about conversations that go no where, no product guarantee, no consumer power.
Slightly altered previous review end.
Moving forward, I will still not use this company again, and my recommendation to new customers is to err on the side of caution. It's very hard to understand what youre buying through the pictures, although the return process might be better now, just please be careful when you order.
Knowing what you're getting into is important, you might find a good, reliable cheap chair or product, though for something like pain management, I would recommend sticking to brands, products and companies you know.
All the best.
Thank you Pain Free for finally sorting out my order. I realise this is still not a great review, but it's honest.
terrible experience. a fter very long wait for the shoes to arrive. it came in a very cheap material considering the price and the side is not accurate. I wear 41 and have ordered 42 just in case. but even the 42 was small. their sizes not accurate. save your money and dnt buy from them. You might as well buy from cheap Chinese website as it is the same thing.
We're very sorry to hear about your experience… Read more
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We’re truly, deeply sorry for the frustration… Read more