1,380 reviews
AI reviews summary
Pros
Verdict
Overall sentiment is split between highly satisfied users who praise the platform's convenience and responsive support agents, and frustrated users who encounter technical hurdles. While many appreciate the ease of digital gifting and retailer variety, a subset of reviews highlights challenges with account access, transaction declines, and gift card redemption limits. Quick resolution from customer service frequently turns negative experiences around for those who reach out for help.
Easy, convenient and loads of options – All of the above. Great gift card option! App is easy to use and a huge range of redeaming options available Show reply
Fantastic site and very easy to navigate. Bought my daughter a digital IKEA gift card as a welcome to your new home present (she had recently moved to Australia from the UK. It was quickly emailed to her as soon as payment went through and I was notified she had received it and opened it. She was so happy and rang me to say Thankyou. Show reply
Was given a Prezzee gift card a couple of months ago, created an account to use it and that's a far as it got. Can't log into the account as it wants to send me an account security verification email which never sends. Tried resetting passwords etc, but reset link never comes through on the email. The email address is correct and I have tried… Read more
on my phone and computer. Hate this site, regret getting a gift card for it. Just save your time and buy a gift card without all the stuffing around, much easier
This is a freaking terrible app to use. I just bought a $150 gift card for ampol and I cannot even access it. The dumb ai assistance doesn't really help and costumer service cannot really be reached. So what the hell do I do with the gift card that doesn't work but it already charged my bank! So freaking watch out for this app or online nonsense!
Hi Rod, Thank you for taking the time to share this with… Read more
Reviews with attachments
Brilliant idea! Very happy. This what Miss 4 year old bought. It’s so hard being away from them and this brings us just a bit closer. Show reply
Jessie solved my issue very quickly and effectively and was very polite. Very satisfied with her service. Show reply
Excellent customer service Maggie was so polite and helped me get my gift. Show reply
Thank you so much for all your hell Habiba Moawad you was a big help with how you got me through so I could get my gift card so thank you Habiba Moawad great work keep it up 10 out of 10 Show reply
Absolutely garbage! Do not use this Prezzee to buy gift cards. It's misleading for customers to swap to shopcards and eventually it takes your money ... "Try again later" ..
Hi Albert, Thank you for bringing the issue with the… Read more (+3 replies)
**20/05/2026 UPDATE: My account did not or does not have a "fraud" or "payment" lock on it apprently but yet I tried to purchase one a moment ago and same s**t, nothing's changed. I don't have time for this pathetic company or the patience to extract the real reason why this is happening, stick your account and gift cards where the sun don't shine… Read more
Prezzee, I'm deleting my account. I will dedicate time to makiung sure if anyone mentions they will be using your company, I will talk them out of it, in fact tell them they will end up with high blood pressure and go to Afterpay or any of your competitors, not affiliates!**
I am beyond frustrated with my experience using Prezzee. I recently opened an account and successfully purchased three gift cards using PayPal Pay in 4. Everything went through perfectly. However, when I tried to do the exact same thing again—using the same device, the same verified PayPal account, and the same payment method—Prezzee suddenly decided to decline every single attempt. The logic behind their "security system" is non-existent and frankly insulting. Because they have flagged the transaction as a "fraud risk" for no apparent reason, they cancel the order on their end. I don't get why it's flagged, billing and shipping match, email and phone did not change, so it's a pretty trash system if it catches THAT as fraud LOL! However, because PayPal Pay in 4 approves the credit application instantly, the first installment is still deducted from my bank account, FOR ABOUT A WEEK! So now, I am stuck in a position where Prezzee has effectively stolen my money for a week while they "rectify" the situation. It shouldn't take seven days to process a refund for a digital order that they chose to cancel. If your system is smart enough to flag me as a risk, it should be smart enough to trigger an immediate reversal of funds. When you contact support, you get the same tired scripts: "It’s an automated system," "We can’t override it," "It’s for your protection." It is the same condescending nonsense you hear from the big banks. These Anti-Money Laundering (AML) and "security" protocols are being taken way too far. These companies have let the power go to their heads, treating legitimate, returning customers like criminals without any human oversight to fix the error. How does it make sense to approve three transactions and then suddenly decide the fourth is fraud when nothing has changed? It is a broken, high-friction business model. I will be closing my account immediately and taking my business elsewhere. If Prezzee continues to treat their customers with this level of suspicion and incompetence, they won’t have a customer base left. Avoid this platform if you value your time and your money.
Hi Paul, I'm sorry to hear about your frustrating… Read more (+2 replies)
Purchased a smart card and was somehow left with $2 which cannot be use as they have a minimum of $5 on each brand. What is annoying Is the principal and I wonder how many two dollars get left on other people’s cards and how much profit they make from this. customer service weren’t helpful.
Hi Foofee, We’re very sorry to hear about your… Read more
Do not ever use this company. There is no way of contacting anybody. I was on hold for three hours and still could not speak to anyone. I also have repeatedly emailed and got no response or a response that is just a generic ‘we are here to help’ and they don’t help! I have asked for an itemised list of my transactions which they can not provide!… Read more
Worse still they have stolen $100 from me for a Bunnings voucher that didn’t work! How many more people have the scammed???? Avoid at all costs it isn’t worth the headache.
Even after trying ‘mediation’ on here nothing was resolved as they again did not call me or sort the issues out and I’m still $100 out of pocket. Do not use this company it’s not worth the headache.
I have now lodged with small claims.
I never did receive my itemised account either. This company is fraudulent and owes me $100!
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Latest follow-ups
I have purchased a gift card that doesn't work and Been Charged $50
Follow-up · I purchase 2 $50 Gift Cards and Never Recieved Them l Was Charged $100 I have been robbed of $100 Do Not Use The Company Prezzee Stay Away as Not Even a Refund
Stay Clear of Prezzee Do Not Use Prezzee they will take your Money as they have taken … Read more (+4 replies)
Warning about this compnay! I purchased a $150 eGift card from them on 12 Nov 2024 and added it to the Prezzee app. When I recently tried to use it, the app told me my account had been deactivated. After waiting several days, their support team… Read more
finally replied, saying the account was closed due to “identified discrepancies inconsistent with the terms of service.” Instead of explaining, they simply sent me a link to their T&Cs and left me to figure it out.
The only way to access the eGift card is through the app, but since my account is locked, the money is effectively gone.
If you’re considering buying from this company, be aware: there’s a real risk you could lose your money.
Follow-up · The issue remains unresolved, and no reason for the outcome was communicated. After numerous support chats and phone calls, the customer service manager never returned my calls and closed the case without any explanation or follow-up.
Hi Lowell, Thank you for reaching out and sharing your… Read more (+1 reply)
Prezzee gift gratefully received – As usual the Prezzee gift card was delivered securely and on time. The recipient loves to select the store in which to use it. Show reply
Follow-up · Recipients were both male and female between 18 and 60. They chose a variety of stores both in store and line, but mostly department stores.
Positive reviews
Great way to purchase gift cards & you can use after pay! I had some difficulties logging into my account once but the live chat person was fantastic! Highly recommended! Show reply
Red was able to help me today when I couldn’t add my gift card to my wallet. My only complaint was that it took so long. It would be easier if I could actually talk to a person rather than text. Show reply
Great service - by the time I’d sent SMS to my granddaughter the gift card had reached her phone. I will definitely use Prezzee again as it’s so easy to set up and allows me to easily send gift from UK to Australia. Show reply
Negative reviews
The worst thing about Prezee is that it’s easy for someone or your company to gift it. To redeem it, can be complicated. I had a glitch with mine when trying to brand swap it, it gave me a $100 voucher for something I will never use. Money wasted. The worst part is customer service said too bad, can’t help you. I beg companies to please stop with the Prezee cards. $$$$ down the drain.
Hi Tina, We're sorry to hear about your experience and… Read more (+3 replies)
I was given a travel voucher from my employer. Unfortunately this has to be converted to another gift card to be used, and only among a narrow selection of providers. I found what I thought was a gift card for use with care hire companies so I exchanged it for that. However it's actually a gift card for a care hire reseller, who charges about… Read more
double what you find on the actual car hire site itself. A $500 car with budget became $900 with this site. But there's no avenue to switch it back for anything else. Gift card wasted.
Hi Pat, Thank you for sharing your experience, and we’re… Read more (+1 reply)
Was given gift card from a charity as struggling prezzee reissued it to someone else's wallet so I never received the funds and refused to fix it as the person they gave it to used it leaving us in more difficulties and then tried blaming the charity. I've heard from the charity they have had numerous problems with this happening. Needs to be… Read more
investigated because charity is losing and those in need going without because of prezzee reallocating gift cards into different wallets.
Hi there, thank you for sharing your experience. We’re… Read more (+2 replies)
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Recent reviews
Received 10x $100 vouchers from PREZZEE the day we opened them to retrieve the PIN number they were used in NSW at Harvey Norman within two hours.Prezzee reckons i was hacked that is [Content Removed].they are the only people that have all the details. Inside job
Follow-up · Prezzee at the least very poor with customer service, no resolution found, did not offer any compensation.Extremely poor,lots of fraudulent activity happening at Prezzee.
Hi Percy, We're sorry to hear about your experience and… Read more
Seriously if you get 'Red' as your assistance envoy, you are in seriously good hands. Helped with finding a work around for my dilemma and offered helpful information in moving forward. They deserve a promotion and a wage increase. Show reply
I only found out about prezzee while using afterpay for the first time and I'm loving it. So very handy on pay day to purchase a gift card for myself to use on groceries throughout the fortnight so I have food instead of blowing all my money on… Read more · 2
pokies and other wasteful cr#p. Also love how handy it is to use at various shops. That's the best part since I'm a budget shopper I know where all the bargains are so I shop at multiple stores in the mall. I'm very happy finding this new way to help me budget and somewhat control my addiction to pokies! Unless they invent a gift card for that next !! Oh the horror !!
Follow-up · I mainly use my gift card at woolies for groceries and Kmart for big bags of kitty litter since it's so cheap, also love buying random things they have marked down. It's easy to set up how much of the gift card credit to spend at each store. Usually allocating more money towards food at woolies and less at Kmart. And it's easy enuf to check your… Read more
This app will say the gift card has been used but cannot tell you when where or who its like giving money to someone with dementia. Contacted the business and they treat you like an idiot repeating the same useless programmed speach. Cannot tell me where how who or anything but left me at the bowser with no amount of help or credit this is a… Read more
heartless ignorant company with a product that is inferior and doesn't work please do not rely on this company they will ruin your day week month.
12 months ago, my son used Prezzee to give me a birthday present. It was so easy to use that I did the same to my 2nd son for his birthday last week. For ease, convenience and retailers you have access to, I highly recommend using Prezzee. Show reply
I had a really positive experience with Prezzee Customer Care recently, and I would especially like to thank Red for the outstanding support throughout the entire process. Red was patient, professional, understanding, and communicated with genuine care from beginning to end. He took the time to carefully listen to my situation, kept me updated… Read more · 1
along the way, and made what was initially quite a stressful experience feel much more manageable.
It’s rare to come across customer service that feels both professional and genuinely human, and I truly appreciated the kindness and support I received.
Because of this experience, I would happily recommend Prezzee to my friends and colleagues.
Thank you again, Red and the Prezzee team.
— Jia-Yu (Peter) Xu
Scammed out of $500. I received a $500 gift card from a business for a referral. I registered all my details as requested with prezzee. By the time I came to make a big purchase and wanted to use my gift card towards it, I logged in and noticed the card had a reduced balance and it was on hold. No one from Prezzee or their partners even bothered… Read more
to tell me. There had been fraudulent activity on my card months earlier, it must have been hacked, it was used for some small test transactions which are typical of hackers and scammers, the card was attempted for a bitcoin purchase - which was declined and then used to purchase fast food. All of these purchases / attempted purchases were made in Spain/ Portugal, meanwhile I live in Australia and have not been to Spain. Someone in the financial tech fraud department must have recognised the suspicious activity on the card hence declining one of the transactions and placing the card on hold but no one told me. They had my contact details. The card was registered through Prezzee, in my name and linked to my email address and whatever other personal details they asked from me upon registering the card.. yet no one told me. I reported the unauthorised transactions yet the dispute was declined. I requested the case be re opened and I reported it with cyber police and scammers watch then I emailed the reference numbers over to prezzee. I also contacted Incomm and they offered to unblock the card so that I could at least use the remaining balance which was still over $400 but I said - if someone has hacked this card, what if the balance gets used by the scammer again before I get to use it? So they kept the card on hold whilst awaiting investigation. Prezzee contacted them and then got back to me to say the card is cancelled and if I want a refund I have to go through the person that gifted me the card. I explained I am the legal owner of that card and the cash value, I have no contact with the person that issued the gift card, I am the victim of fraud, it is my money, and this needs to be resolved with me, not through them. They cancelled my card and removed it from my Prezzee account. So I can’t even access the details anymore - I have plenty of screenshots though, from before they removed it. Not only did a scammer in a foreign country access a card that should have enough security in place that this doesn’t happen, not only was I victim to the scammer that hacked the card and purchased fast food in a different country but I was also a victim to Prezzee who between them and their partners have scammed me out of over $400 by cancellation the card and not even offering a refund or replacement. I was robbed twice - and prezzee and their partners robbed me of a value 10x more than the criminal that hacked my card.
Prezzee reached out but I had already exhausted my options With their internal escalation process.
Do not recommend at all! Was sent a gift card with a large amount of money, I accidentally clicked on a card under the impression that it would be able to be used anywhere - this isnt the case. While ive made contact in a reasonable timely manner, explained the situation they are refusing to cancel the gift card and or at the very least exchange… Read more
for something that would be able to be spent. Now we are left with a gift card that can not be used, money has now been lost and they will not do anything about it. Consistently got the robot joy, had to go around in circles to try speak to a human, was told no phone number could be provided and was no help what so ever.
Hi Lana, we're sorry to hear about the difficulties… Read more
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Hi Chris, We're sorry to hear about your experience and… Read more (+2 replies)