If i could give it no stars I would. What a regretful purchase - I ended up throwing it away and will never purchase anything from this company again. My purrpod was just over a year old and I was already having issues within six months with the base lifting several times and litter going everywhere but where it should actually be. Then the… Read more
barrel started glitching and jolting whilst spinning... making an awful crunching sound when my cat wasn't in it. Huge potential injury for my cat. Reached out to customer service (bought the extended warranty which was a waste of money as nothing came about from fixing the device). The amount of videos and photos I'd send but to be told to send more was ridiculous. The customer service is appalling - useless back and forth emails (which took a while to get a response) with the issues never being resolved. Honestly, don't waste your time or money on this product.
I do not know where to start. After 2 weeks of communication with Purrpod (only about 3 emails) as they are very slow, I finally got an address to send my return to. Over a month later, they still have not refunded my money. They are slow, rude and not helpful. I do not understand how a company in Australia is able to operate in this… Read more
unprofessional manner. I have even submitted a report to Fair Trade, to which purrpod does do not care. I have confirmation that return was successful and they are even asking for proof that I returned the item through the courier, 3 weeks after it was returned - they are so slow!!! For those trying to return their item, their return address is The Purr-Pod, as this is not available online.
4 Motorway Cct Ormeau, QLD 4208 Australia
Less than 1 star. The machine stinks. The litter bag ceryainly does not last 15 days. It needs to be changed ever couple days. The litter spills out everywhere and makes a terrible mess. The company refuses to respond to any of my emails, messages or calls. Their offer of a 90 day money back guarantee is a lie. I have been trying to contact them for over a month with no response, no refund, no support. DO NOT BUY THIS HOPELESS MACHINE. Show details
Reviews with attachments
3 out of my 5 cats use it and my cat nephew also uses it when he comes for sleepovers. It is easy to use, Saves me time on cleaning but it does take longer to give it a thorough clean. One of my cats digs to the middle of the earth and sometimes unhooks the tray liner so the litter spills out on rotation but he is a big cat. Even with these cons,… Read more
I highly recommend the purr-pod smart litter box. There is no smell and it sits in the laundry. The mat which collects litter is easy to empty the litter and clean it. I use chandler soft Australian attapulgite clay which is recyclable and works well in the machine.
Don't do it. Just don't. This product is terrible and their after-sales "support" will run you in circles and claim *everything* is out of warranty. There's a paper tag inside the litter box to show the min and max levels. They tell you to hose out the litter box once a month. If that paper tag comes off, which it *always* will, they say it's out… Read more
of warranty. Minor scratches from cleaning? Out of warranty.
But, even beyond that, it just doesn't work. Now, when auto cleaning, it tells me every couple of seconds that my cat has gone to the toilet. Even when the litter barrel is fully upside down. This thing just sucks and the only thing as bad is the customer service.
What a difference in our household. We're lucky enough to have an inquisitive cat, and he actually stepped in whilst we were setting it up, and used it as soon as we put litter in. There's no more odour from cat poo, the extra time and saved energy from the no-scoop life is put into playing with him, and the complementary mat has reduced litter… Read more
tracking immensely. My only reservations the ease of putting litter in (as the litter we use comes in a box, so perhaps a funnel can be included in the future), and we haven't had to clean it yet, so not sure how straight forward that will be. The ability to track our cats usage and weight also gives us peace of mind, and an easy way to manage his food quantities.
If you’re after a device that negates the need to manually scoop, bag and deordourise then Purr-Pod Smart litterbox is the device for you! These are the tasks that I loathed to do. Not being a “cat person” the first thing that I noticed about Haldor, a British Shorthair, was the distinctive odour of the litterbox and I didn’t find the weekly task… Read more
of replacing the used litter all that enjoyable.
Haldor had a large litterbox in which I used a bin liner, about 4~6 kilos of litter, and deodouriser all at a significant cost. I was doing some online research to see what was available and I came across an advertisement for the “Purr-Pod”, Initailly I thought that it was a bit expensive but after a few days of use, I was so impressed with the auto cleaning and deodorising that the cost was forgotten. Haldor took to it without any hesitation and I think that he enjoys a waste free litterbox on each usage!
The build of the Purr Pod is excellent, it’s easy to keep clean and using the nominated app provides me with a wealth of information. All the waste material is held in a self contained drawstring plastic waste bag and requires replacing between 13~15 days.
The Purr-Pod Team respond very quickly to enquires and provided excellent service. If you’re thinking of buying a Purr-Pod litterbox I can strongly recommend its purchase from the Purr-Pod Team. Thanks guys your product has made a huge difference it having a cat for a pet. Bill F.
Expensive but works well My cat happily took to the litter box and it seems to be working well so far. I've set it up on my Kogan (which is a tuya clone) app because it appears to be the same as their generic unbranded unit. I wish I'd known about the Kogan one first because it's way cheaper. But I'm happy with the unit itself. This does however make me question the authenticity of the "Australian" company. Show details
Latest follow-ups
Took them five weeks to ship it. Sent standard post rather than express as explicitly stated on website. Turns out the product is a TI Pro with their… Read more
own label on it, can be bought for about $200. Massive scam thought I was supporting an Australian made product
Follow-up · Terrible, they refused to refund it unless the original packaging was in perfect condition. You literally have to rip the box open because they staple it dozens of times. Disgraceful scam company
Follow-up · The machine is entirely broken since about december. The panels began lifting, it no longer automatically senses the cas weight so stopped automaticallt cleaning. When attempting to manually clean through the app or by pressing the button on the… Read more
Horrific. 6months in the machine began to be faulty, spilling soiled cat litter through the machine and all over the floor. Customer service has been abysmal. They required a video of the soiled cat litter spilling over the floor to do anything… Read more
about it, and two months ago they said they’d send me a replacement silicon liner, as the extent of their action, and it has not turned up. Spend your money elsewhere.
Follow-up · The machine’s motor now fails to turn the drum when litter is within the range markers, the company refuses to refund. I’ve sent them a video and they just request more videos to avoid refund. They also delete all negative reviews. Very unethical company, stay away!!!
Positive reviews
I love my Purr-Pod Smart Litter Box, so glad I splurged. I have 3 cats, 1 senior and 2 younger ones. I still have a large Litter Box (this one is open a the top) but my senior man is getting on in years and I wanted to make it easier for him (he still uses it sometimes). I also purchased a years supply of waste bags and gel deodorisers (yes, it… Read more
does help with any odours). I am having trouble with the auto clean mode, this operates on a delay time after each visit. I use a clay based litter like Catsan. I find it clumps well and absorbs odours.
After a couple of weeks this litter box does what it is sopposed to do. Any auto litter box saves time scooping and it is better than nothing, Update: I purchased this automatic litter box about 3 weeks ago from Petbuds, a reasonable price, to replace my litter robot 3 that has served my home well for nearly 6 years. The sifter has been… Read more · 1
advertised all over social media, as being reliable for the price of $299, given we paid $1000 for LR3 well it was an option as I really dont have enough $ to fork out for another LR . I did however purchase new DFI sensors for the LR, as that is all that failed on it. Cat Evolution here in Australia are fantastic with informative videos here on Youtube, anyway back to this auto sifter, I have 5 cats, 3 moggies and 2 Ragdoll cats, they are not small cats, it took about a week for the sifter to arrive, for starters the advert said it was the newer 2026 model. This one even though it looked similar to the Petbuds sifter it was the TiPro25, the app works fine after a few teething problems, instructions are minimal, i had to look for an online video about the set up, i had contact with Petbuds and their service was good and helpfull. Now a couple of weeks later it is noisy, and after going through a clean cycle it dumps the cr#p from the waste bag back into the sifted litter, as you see in this video. The app weighs my cat however all the cats are similar size so it is hard to work out which cat used it. I have a cat camera on it to help me. Again the app is a help but the machine is hopeless. I am still having to manually scoop the cr#p. I have a couple more videos that I can show of it doing the same thing. I replaced the bag this morning, and it is still useless. I will be going back to Cat Evolution to purchase a new LR when I have available funds. I cannot endorse the TiPro25. Dont wasteyour money on it. Save up and go for LR you wont be disappointed.
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Game Changer for Cat Owners I bought the PURPod about 20 days ago and honestly wish I’d bought it sooner. I have two young cats and we all love it. Setup was incredibly easy — quick, simple, and completely stress-free. It’s been such an easy solution for daily litter management and has made life so much easier. Highly recommend to anyone looking for a fuss-free kitty solution. Show details
Negative reviews
Ordered the purr-pod in June and still not received. Have tried to contact the company many many times to get tracking and get told it’s ’with the warehouse and will be shipped soon’, ‘we had a huge sale so shipping is delayed while we wait for more stock’, ‘it will be shipped first week of August’. I have requested a refund AGAIN and got a… Read more
response ‘thanks for your patience, it will be shipped second week of august’. I received $24 worth of bags within a week of purchasing which are now completely useless to me. Very disappointed in the customer service of this company
You can only put a small amount of litter and my cats poos often stain the walls of the litter box. incredibly hard to clean. I have had for a year now and the silicone tray has come undone, the litter is spilling out the sides, and the machine is making a grunting noise on rotation. I reached out to the team who've told me they can't help and to… Read more
purchase another tray. I've switched to a regular litter box again and it is much easier. DO NOT waste your money on this product.
I haven’t as yet received my item and I’ve come in here to express my disappointment at the length of time it’s taken to even receive this item!! It’s been weeks since I’ve placed the order and we are moving house on another week to another… Read more
state!!! I’m beyond frustrated and disappointed with stock standard responses from customer service saying it’s on its way when the website states 4-7 days which is a flat out lie. Fix your supply chain issues please!!!!
I only hope it works after all this unless I’ll be returning it promptly.
Follow-up · The item finally did arrive at my new address and the item does work so that’s good however, so much stress could’ve been avoided if only they were honest about their delivery times. The website states 4-7 days when really it took 4 weeks. Customer service was unsatisfactory telling me it was due to a high volume of sales but that doesn’t help… Read more
Recent reviews
Smelly, litter spreads every where. Poor Chinese interface. Still requires once a week emptying Trying to return the product post poor reviews, had to clean it to resale status which is impossible. Show details
Worked well for 2.5 months bought for my son who has a disability and has a support cat. Randomly the waste filter started coming off this occurred several times which in turn caused the waste to spill out of the box and onto the floor I contacted customer support who went back and forth with me over 10 days as I provided photos a video and an… Read more
explanation to be told I was using the wrong litter ( which I wasn’t) and that did I want to continue to trouble shoot which I declined as the reality was they were just waiting for my to get tired and give up I will contacting the Australian Consumer Commission for advice my son paid $600 ( from His pension)for a product that only worked properly for 3 months
Very disappointed. We tried to cancel our order within 24 hours and they never replied. Then when they did reply we kept getting emails trying to convince us to keep it. Before they proceed with the refund. We still haven't received confirmation that they will refund even after multiple emails saying we didn't want it shipped and can they just cancel the order.
The pod is great makes life much more easier, the app could do with some touch ups like turning off telling you when it is used and having the ability to tell you when its half full and three quarters full....as i don't need to be told when my three cats are using it while I'm at work lol...but love the smart litter box Show details
Our fussy cats took to the pod immediately. The best buy ever - so clean, quiet, and the deodoriser really eliminates those nasty smells. Very happy with the product. Show details
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Terrible Customer Service. Their website promises refund within 90 days and to contact their Support team via email to start the process. Initially when I contacted their team, despite multiple requests to commence refund process, the continued to request that I try additional strategies to assist my cat in using their product (which the cat… Read more
refused to use). I had already tried their recommended strategies, which I advised their team, however they were adamant I needed to give it more time. After giving more time, I then emailed their team again to request to commence the refund process. Despite multiple emails, I have not received a single response from their team. This seems to be consistent with other reviews I have read. I would not recommend Purrpod based on very poor customer service.
Terrible after sales support. The silicon floor is not staying in place as cats are scratching and catch side tab and dislodge floor. Litter then goes outside drum and on floor leaving a mess. Support from thus company has been slow and poor. They said after 6 months the floor was not under warranty and suffered wear and tear after 6 months and… Read more
$700 later???? It’s not wear and tear, it’s poor design. After advising and sending video they said they would replace the floor. Still waiting.
Love this product it’s better than I could of imagined Tiggy my cat went straight into it no more smells cleans so well just take out bad when it’s full it even tells you when full I highly recommend it also saves on kitty litter used Show details
SCAM! STOP! Do not order from Purr Pod. This is from Bunnings, just with a higher cost. It will take 2 months to come and the quality is very bad, the customer service is even worse, almost non existent. Buy at a reputable place to Bunnings or a pet store instead. If you want a refund, forget about it. I’m still waiting for mine.
If I could give a minus 10. I would have. Ordered June 2nd and now it’s 9 July and every excuse from this company with shipment to now them telling me my credit card company is to give me a refund. I have now taken further action against this company (company based in QLD - Australian website. ) as they are misleading consumers when it says 4-7… Read more
days for delivery. Delivery for a product I still do not have. So many negative comments on product reviews sites. They don’t care. They take your money and you don’t get your order. Customer service is nil. As at 6 October - I never got the product and got a refund from my Credit Card Company
This is the adwin litter box they sell at Bunnings for half the price. This company buys it repackages and charges double. I have the one adwin from Bunnings And it’s the exact same down to the app and everything.
I wish I had of purchased the Purr Pod years ago. It's easy to set up. No more unsavoury smells and scooping. After long hours of being absent from home, I can now relax and not tend to the litter box. In my experience, I found tofu cat litter the best as it seems to last longer, no dust, absorbs better and doesn't track through the house.… Read more
Emptying and replacing the bag is quick and easy. The app is an accurate way of monitoring my cats toilet habits and weight so I can be aware of any likely health issues.
While I'm happy not to be scooping poo or clumping urine-soaked kitty litter, I've found the bag fills up quickly & tends to discard a lot of clean litter along with the soiled waste. Any tips in this regard would be great but overall happy with product, though it could benefit from being slightly larger in size! Show details
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