RACV Emergency Home Assist

Informed of arriving and arrived within the specified time stated. Checked fault and fixed issue. Very efficient and informative.

Very professional and helpful plumber solved the problem instantly (less than 3 hours after my request for assistance) with repair. New tap new washers no more leaks. Very pleased with the RACV program I have subscribed to.

I recently had a visit from a tradesman through RACV, and I appreciated his punctuality and professionalism. He was a nice gentleman who performed a thorough inspection and provided valuable insights regarding my plumbing issues. However, I am quite frustrated that the workmanship from a previous plumber, who attempted to fix the same issue in… Read more

2024, has not been acknowledged by RACV. It’s evident that the leak was not addressed properly at that time, which has now resulted in significant damage to my timber floor and plaster. I feel that I paid for a service that did not resolve the issue and am disappointed that my concerns have not been recognized.

Overall, while the recent tradesman was commendable, the lack of accountability for past work has left me dissatisfied.

Hakan D was very professional and did good job thanks. I highly recommend his trade fixing our laundry tap great. Show reply

Awesome experience - plumbers and sparkies – We moved into our house and as happens, almost immediately the hot water went and the toilets were backing up. We joined RACV emergency home assist and holy moly are we glad we did. The hot water electrician was round in a flash. So professional, easy going and lovely to deal with. The prices were very fair too. The plumbers that came round… Read more ·  1

cleaned out the pipes but in the end we had to install a whole new sewage line and they were amazing. Done in one day, the price was very fair (we did shop around).

So all in all - after a bit of drama RACV emergency home assist's service providers had us with hot baths and able to use the toilet with confidence and all super fast and at fair prices.

We'll always have this RACV service!

Very bad experience extremely late took 2 hours to come and whatever he did to examine the problem made it 100 times worse few hours after he left the cistern of my toilet flooded the bathroom and seeped onto the carpet in my dressing room - plumbing firm playing dumb and stupid all the way no responsibility no apology no nothing - worst experience ever with RACV home assist over many years which has always been great

Why a plumber cannot locate a sewer leak with 4 camera try's After each camera inspections they find NO LEAK It is not a stormwater leak as that has been eliminated After each camera inspection I can insert DRAIN DYE and have a sewer leak over night I have not been able to locate the source of the leak

Very concerning experience with **RACV Home Assist emergency plumbing service. I called RACV on Saturday morning for a burst pipe, expecting an emergency repair service. A plumber attended but immediately told me he didn’t have the tools or parts in his vehicle, so he could only “have a quick look.” This raises a serious question — why send a… Read more

plumber to an emergency job without the equipment required to fix it?

The plumber dug about 2 feet into my front garden, located the leak, and asked me to sign on his phone saying it was for “my concern” so he could make urgent calls and arrange parts. He assured me someone would come shortly to complete the repair.

After waiting more than 4 hours, no one arrived. When I contacted RACV, I was told the job had already been closed in the system because it was recorded as a quote job, and the plumber would send a quote on Monday.

So essentially the RACV contractor attended, dug a hole in my front yard, left the area unsafe, and closed the job without fixing anything. I have a young child at home, and leaving an open excavation in the front garden is extremely unsafe and irresponsible.

When I contacted RACV again, I was told they had spoken with the plumber and he was too busy to return, and I was advised to fill the hole myself to make the area safe.

In the end, I had to call my own plumber, who arrived quickly and fixed the leak in under 5 minutes and charged $180.

Then on Monday I received a quote from the RACV plumber for $750, including unnecessary work such as replacing the tap, removing the water meter, reconnecting it, and additional excavation. Considering how quickly the issue was actually fixed, this quote seems highly questionable.

This experience raises serious concerns about whether RACV Home Assist is being used as an emergency repair service or simply as a lead generation system for quotes.

Based on my experience:

If you want a quote, call RACV. If you want your emergency fixed, call your own plumber.

I hope RACV reviews how this service is being delivered, because the current process is misleading, unsafe, and extremely frustrating for customers dealing with real emergencies.

Technician arrived on time . But could not fix the system straight away as he did not have the equipment that was required in his van. He said he will put an urgent request for someone to come out to fix the heating system. Not happy with the outcome but have to as I don’t have any other alternative.

The plumber and the RACV office both disputed that I had an emergency for them to deal with. The ballc*ck mechanism failed to stop the water from… Read more

rising in the cistern a d wTerwaspouring xown tbe wallonto the wall. I temporarily. disabled the ballc*ck and visited RACV in Sale who stated what I was experiencing was not an emergency. Tbe lady at the counter called RACV Trades on my behalf (I am sverely hearing impaired) and told .me that I would need to provide a new cistern at my cost.so I purheased one from Bunnings on my way home. After the Tradesman arrived he stated that I did not have an emergency and made some phone calls. He did the installation of the new cistern, and told me that through RACV I would have to pay for his ti.e and I agreed to that, and I offered .y point of view that tbe problem came from two differeskille skills toeepairs to repairskills nt understandings of the definition of emergency. I bad water running in my house tbat I to did not have the skills to repair. Linda Starke

Air con leaking water through the hall ceiling. RACV said I needed an electrician. Electrician came out in 30 minutes, said I needed a plumber. Electrician came, said I needed a plumber, what a surprise. Called RACV again as told by the… Read more

electrician, sometimes the call for rearranging appointments does not go through. Was told they did get the call, my issue was reallocated & someone would be out this afternoon. I asked why I did not recieve a text about this & was told it does not work like that. So, how did I get the message keeping me informed the first time? If you are supposed to be an emergency service why was I told someone would attend sometime this afternoon. What do you consider is an emergency if water leaking through the roof is not? Most importantly, why when I told the operator it was a leak, she insisted an electrician was required. I know the difference between water & electricity plus, being in the place where the issue is & not being blind, it stands to reason that I would be more aware of what the problem is, not her. The images I have attached reflect a 60cm crack in the ceiling & shows water dripping through. Maybe use them as a single point lesson to educate the difference between water & electricity! To clarify, the images reflect water, I'll leave it with you to decide how to show them what electricity is. I would suggest a cattle prod!