Registry Australia

Over the phone review – Cheerful polite helpful and explain everything clearly and professional manner

Did not have to wait long. Great to speak to someone & was helped straight away . Thank you

Very professional and resolved problem Also was very nice to speak and had good communication skills. Show reply

After wasting a couple of hours this morning on the pitiful ASIC website, trying to add my 23 year old ABN to my 13 year old Business Name - and getting nowhere at all, I finally went to the recent business name registration notification email and found a phone number - one that was not a recorded info line, or the ASIC line that is supposed to… Read more ·  1

take to you to a human but in the same breath tells you they're too busy to take your call and you should call back later. The lovely Darcy, from Registry Australia, was the balm my frayed nerves and battered brain cells needed. In no time at all, she'd comprehended the problem and gave me the fix - just send them an email and the ABN would be added to my Business Name by the end of the day. That is the difference between so many of our government organisations, and the private sector entities authorised to handle the government department's service delivery. The private sector people are actually reachable, responsive, and they are cheeful and patient as they handle customers like me who come to them aggravated by the public service sector's total disinterest. If you're in this situation one day, give ASIC a very wide berth and just go straight to the people who will get the job done, and who actually sound like they'll enjoy resolving your problem. I know I will go to Registry Australia before I ever consider ASIC in future!

Complete scam. If it wasn't a scam, why would they send you a notice that mimics an official government authority telling you to pay a review fee for $495 (50% more than it costs to go to ASIC directly). Why would they print on the envelope a return address which is a PO Box at the Law Courts of Victoria? Everything is geared towards fooling the… Read more

recipient into thinking it's an official notice. Otherwise it would just be a regular commercial brochure.

Note also the plethora of positive reviews on this site which follow a very standard template (thanking a person they've named and then a generic description of the services provided which aren't specific enough for you to figure out that these are things you can do directly online with ASIC or domain providers; or they start with italics). Lots of fake positive reviews, it seems. They're doing a good job of flooding with reviews to hide the real reviews. Note also these fake reviews have random photos of pictures unrelated to the service - picture of a smiling man, a dog with drawn in eyebrows, a messy room.

Over a weekend I received an email from the Registry detailing an error with my account. The email contained very clear instructions on how to fix it, as well as the relevant URL links to help get to the appropriate page to make the necessary changes. The inclusion of these links plus the extreme helpfulness made me suspicious. After a thorough… Read more

check of the email details against information I acquired from independent sources I was left believing that this email was an extremely sophisticated scam. A telephone call to the Registry Support team verified the authenticity of the email, however the support person, Caysie T offered to remedy the error on my behalf thereby saving me time. Whilst the email was more instructive and helpful than any email I have received of this nature the member of the Registry’s support team, Caysie was next level, as well as being professional, kind and very courteous. If Caysie is representative of the staff employed by the Registry, then well done to the Registry, and thank you for the excellent support you provided me.

I spoke with Teriah who helped me divert my new domain name to my existing website and to direct emails to my existing email account. It was a 100% positive experience. Teriah has excellent interpersonal skills, was very helpful, friendly and positive, knowledgeable and she does a great job. I couldn't be happier with her service Show reply

had a problem with renewing my business name renewal , called Registry Australia and got through to Stella straight away who sorted everything out. All sorted in minutes, good work thankyou Show 2 replies

Darcy G was super helpful and knowledgeable. When Darcy didn’t know the answer to a question I had, there was no guessing, instead they found out the correct information, called me back quickly and sorted everything out. Great service! Show reply

We received a notice from Registry Australia for our business name renewal, amount was $99 for 12 months or $189 for three years. I paid 12 months on April 1 2026. The transaction went to a company Business Name Renewal. In May we received a… Read more

reminder notice from Registry Australia indicating it was unpaid. My husband contacted them by phone and then had email confirmation that Business Name Renewal was a different company using Registry Australia letterhead and confirmed Business Name Renewal had not passed on our payment to ASIC for our renewal. I confirmed with ASIC and was advised Registry Australia was a third party vendor collecting on their behalf. We have lodged a dispute on the transaction with our bank providing documentation our payment never went to ASIC. When I looked at the ASIC website the fee for 1 year renewal was $45 and for 3 years $104. How can this be allowed, a third party charging more than double the fee for business registration. How can a business allow another to use their letterhead? Its a disgusting scam. I've now registered on the ASIC website to pay direct to them, none of this nonsense third party rip off. And ASIC, do better. Stop allowing this to happen!

I received an unsolicited postal notice from Registry Australia Pty Ltd / registry.com.au about my company annual review. I did not request their services, I have never appointed them to act for my company, and my company obligations are already handled by my existing accountant. In my opinion, the notice is deliberately invoice-like. It shows my… Read more

company name, review date, a $475 “Review Fee”, reference number, card payment logos, phone payment instructions, a QR code to “pay now”. The “third-party / independent of ASIC / not a bill” wording is placed in a small footer at the very bottom, after all the payment-focused information. Including a disclaimer in the footer does not change the overall impression. And there's no instructions on how to “opt-out”. A busy small business owner could very easily mistake this for something official or necessary and pay before realising it is an optional third-party service. I consider this a misleading and predatory style of marketing. I would strongly warn other business owners to check directly with ASIC or their existing accountant/registered agent if you receive an invoice from them.

Not technically a scam but totally unethical what they are doing!! I receive these letters multiple times a year and they are clearly created to trick people into believing they are from government. They do this with both business name renewals and company reviews. Use the ASIC website directly and save yourself the money. For example, they… Read more

charge around $99 for a business name renewal when ASIC charges about $45 directly. Such a shame, so many new business owners would be falling for this.

I spoke with Stella this morning and she was absolutely terrific. She answered every question thoroughly and clearly, and came across as very natural, polite and genuinely helpful. She’s exactly the kind of person I would want answering calls and enquiries for my own company. An invaluable young person and, in my experience, very rare to come across. A real asset to the business.

Teriah was friendly and helpful. She answered all my questions and managed my payment efficiently and effectively. I felt very much relieved by the way she handled my enquiries.

Teriah took up my task and handled it more quickly, more efficiently than I had expected and in the most friendly way. Her communication was reassuring and the result exactly to my satisfaction. Thank you Teriah. Show reply

Darcy enabled me to understand what was previously entirely confusing about domains, management of domains and hosting providers. I am so happy with her service, patience and professionalism that I am transferring my domain to Registry. I appreciate being able to speak with a person not email or text. Thank you, Darcy. I am currently requesting EPP code. Show reply

Thank you Stella for your assistance today regarding my business name renewal. Your knowledge and friendliness made my call very enjoyable and I am easily able to follow up with my payment. Regards Shareen Show reply

Really happy with the service provided. The staff were friendly, professional and helpful throughout. Everything was handled efficiently and the overall experience was great.

When I called to speak to an agent they knew who I was via incoming phone number matching. Got the info I needed quickly and in one call, great customer service. Show reply

I like that I speak to someone in Australia not a call center and the team are always friendly and helpful not grumpy and not wanting to help like so many in customer service do the bare minimum and have attitude about having to do their job

I was lucky enough to get Darcy G as the person to help me over the phone with my business name transfer. I can't thank her enough for taking away all my stress and helping me through the process. Darcy was very patient and helpful in her information and gave me support to pay for the transfer and explained the process for what will happen next… Read more ·  1

and for the future. I truely appreciate her help today and just wanted to leave this review as an honest and true reflection of my experience today dealing with Darcy. Thank you Darcy again. Helen Bailey

Darcy provided outstanding customer service. She responded promptly to my enquiry and was incredibly helpful in resolving the missing information on our business name registration record. She explained everything clearly, kept me updated throughout the process, and made what could have been a frustrating issue very easy to resolve. Thank you, Darcy, for your professionalism, efficiency, and friendly support. It was greatly appreciated. Show reply