SATS
8 reviews
I have phoned this company twice on 1300 416 667. They said my real estate property manager cancelled my subscriptions. However my real estate office has now sent me their email where SATS has clearly stated as of 13th February they are closing their office in Rockhampton. Yet these people never informed me or offered a refund on the unused… Read more
portion of my subscriptions instead they chose to blame other people. This is not a mistake, it is their dishonest behaviour. I have still not been offered my refunds so this will be going further through ombudsman or appropriate agency.
Online Booking system is Pathetic,this company is a Nightmare .Cancelled my booking 3 times for no apparent reason .Only reason smoke alarm got tested bc realestate agent gave access.Do not reccomend ! HOPELESS service.P*ssed off .no card left to confirm Alarm had even been tested...
The technician breached trust and company policy involving a severe violation of professional ethics, privacy and safety laws. The police have been notified and I would appreciate some form of communication from the owner of SATS regarding this matter ASAP Women are entitled to feel safe and unthreatened within their own homes.
Follow-up · The technician breached company policies and my own privacy by asking me where to find drugs and making continual propositions for a sub/dom relationship. Refusing to take no for an answer. The company were rude, did not apologise, have not amended the situation and kept his employment. SATS you are a disgrace.
I have some rooms rented out and scheduled annual inspection for compliance purposes, notified all tenants and on the scheduled day morning, received a text for not coming，and two three months ago, the alarms was alarming and inspector came and check and why not also doing the inspection if the appointment is so hard and unpromising.
Follow-up · I was requested a new appointment after received the email link, and on the appointment, I still receive not receive text message for coming, I have called the hotline and said they do not confirming my request, and I said I am also asking confirmation by email but never response. luckily the company understood this is the third time appointment… Read more
If I could give zero stars I would. Pushy, daily emails that they don't read or respond to replies. So why bother sending if you're not going to acknowledge replies? Not friendly to working people. You need to take a day off to wait for them to maybe turn up. You get a 3 hour window... and they don't turn up! They don't have office staff to… Read more
answer phones, but an ai assistant. No courtesy calls to say running late or change of plans, just nothing. Perhaps they need to stop wasting money on AI to run their business and invest in getting business fundamentals down first - like actually turning up when they have booked the appointment, or communicating AT ALL with peoples whose homes they are entering. For the ridiculous charge outs to change a smoke alarm battery, you'd think they'd make an effort to keep themselves in business And not alienate people. From the reviews on here I'm not alone. Funnily enough the reviews on the pages they contral are all glowing.... Beware...
Never on time. Missed two days of work waiting for these clowns to turn up. If you can’t turn up during a 3 hour window, maybe let us know before the 3 hour mark… Just appalling.
Cannot fault the wonderful technician that came today but as for the office staff.. ABSOLUTELY SHAMEFUL. We had a fire 2 weeks ago & neither smoke alarm activated. The real estate contacted them & they have 48 hrs to rectify the issue. An appointment was made for 7am a week later!! They never showed up. Tried to reschedule but no response on their… Read more
app. Yesterday received an entry notice stating they would get my keys from real estate & be letting themselves into my house in 3 weeks!!! Between 8-5.30pm! No regard for the law. Apparently company was recently sold to a corporation & all smoke alarms checks/repairs are done via entry notices! Absolutely shameful behaviour.. rang & spoke to a manager yesterday who personally arranged an appointment for today & lovely young man called to say he was ten minutes away.. was quick/clean & efficient. Shame on you Sats.. i am currently undergoing chemo & radiation for breast cancer & the stress you caused me with your unlawful entry notice was uncalled for. You could put my health at risk by entering my home.. i also have pets & no.. i dont want a stranger in my house when no one is home. Absolutely despicable behaviour considering you were a no show for an appointment & were supposed to rectify the issue within 48hrs of being notified neither of your cheap smoke alarms activated during a fire.
This organisation - SATS Smoke Alarm Testing Services - was appointed by my agent to conduct annual smoke alarm testing. They needed me to make a booking with them. I had no problem with any of that, except that I received daily emails, text messages and phone calls over the period of about a week, harassing me to make the booking, while I was… Read more
on holidays. Even after I advised them by text (twice) and by email and on the phone that I was on holidays and would organise the booking when I was back home, they continued to harass me on a daily basis. This caused me unnecessary stress while I was on leave. The Google review link they sent by text message after they had tested the smoke alarm doesn't exist, and I have been unable to find any other place on the internet where reviews of the organisation exist, except on their website (and, unsurprisingly, all of those are positive 'testimonials'). This organisation is needlessly aggressive and treats tenants badly. The technician, by contrast, was fine. Don't use SATS Smoke Alarm Testing Services.
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