Seniors Funeral Insurance

The young man that I spoke to was wonderful. He was articulate spoke with confidence answering all my questions. We had a friendly conversation but professional all the same. He explained the insurance details so that I understood and was accommodating to my financial schedule. Good job. Sorry I can’t remember your name but you have my details so look him up and give him a payrise. Show details ·  1

Jay assisted me today regarding Funeral Insurance. Jay was very professional and very helpful, he answered all my questions with patience and responded to them very efficiently and satisfied my queries very well. Lovely phone manner, very courteous and providing good information. Jay’s knowledge and Customer service was 100%. Thank you. Show details ·  1

My queries were answered quickly and courteously as usual ty seniors Show details ·  3

Informative helpful communication with person on the phone. Easy to understand. Show details ·  1

If you ever run into trouble this Senior's Team shall always take care of you. Show details ·  2

The insurance consultant was appropriately engaging without being pushy. The offered policy met my requirements, but the premium while reasonable, could have been more price competitive. Show details ·  1

Patrick was outstanding. He was clear and purposeful. Okay…so that review was yesterday but I called today to make an adjustment.. same politeness and efficiency. Thank you . Show details ·  3

I had to update my Visa details and get them to update changed numbers & email address etc as I couldn't get into my policy to do it myself. They gave great service and updated my details without any fuss. They have always been helpful to me. Show details ·  1

I would give this company a minus 3 stars but it won't let me. My parents have paid over 26000 dollars in funeral insurance. I went through 6 weeks of hell dealing with them when my mother passed away as my dad has dementia. I then asked them to help me sort out my father's funeral insurance so when he passed it wouldn't be so hard. All they told… Read more

me at the end of that process was if he passed away after 88 his policy would be cancelled and there would be no refund, ( just what you want to hear whilst dealing with grief). I was under the impression by the representative at that time, that we had achieved that. Now 3 years later my father has passed away and they are refusing to release the funds unless it goes to an estate because their representative " forgot" to send me beneficiary paperwork. Not once was this mentioned to me or sent to me as a product disclosure,. I'm fast losing hope that we will see the funds my parents have given them. It's so bloody wrong trying to deal with grief and then deal with Australian Seniors, I would never recommend this company ever!

My mother was late with payment of her premiums, she tried to do it through her bank directly, but there was no such option. I paid her outstanding premiums with my credit card online (that sum was definitely taken from my bank account by their company). However, they were still sending letters saying that she missed those payments and have now… Read more

cancelled her policy. When I tried to find out what was happening, would not communicate with me, even though I was already dealing with Australian Seniors in 2023 when her husband passed away. Would not recommend this company to anyone, very rigid and heartless, they just do not care about their customers.

Addit: I have tried to find some answers through their representative prior publishing this review. It was useless, just pretending that they are trying to resolve an issue, but I did not get any answers. The company can keep those $50 that they took from me. Do not use this company, if something goes wrong with your policy, you will never get any answers.

Apparently great to deal with while selling you the funeral package. Not great to deal with when family goes to make a claim ! First email was sent 18 days ago and still going !! Happy to take your money. I'd look elsewhere for insurance. Hopefully the ombudsman will help Show details

Good experience Kevin was great while o know you have to detail product it's a bit long winded having your customer service person read the whole thing and have customer agree makes the call very long Show details ·  1

I found the Sales Manager to be informative and very helpful on the tricky points. I found the policy very good value and the fact I could pay fortnightly helps alot. Show details ·  1

Very happy with your Senior's Funeral Insurance. But can't fully give you 100% top feedback, because I don't know if my kids get paid for sure, and by then I can't correct it anymore. Show details ·  3

Very Affordable with Time to pay so that does not create extra pressure on my fortnightly aged income also you have a choice of amounts of pay outs for your funeral great idea Show details ·  1

I couldn’t even get a quote from another insurance company Seniors insurance got what I needed and very quick and easy to deal with. Highly recommend this company. Show details ·  1

Quick and easy to set up. Representative was very efficient. Good value - many great benefits available. If I had known how easy it was to set up, I would've done so much earlier. Show details ·  1

Explained simply so that I understood the policy. I'm happy with my Policy, I felt like a big weight off my shoulders. Needed to do this, I just felt like it was time. Thankyou young man, you were great . Show details ·  1

Excellent and entertaining service provided by Brendan. He was very clear when explaining the information I requested and made it easy for me to make a decision. Show details ·  1

I can’t believe how easy it was to talk to the person over the phone and he sounded so confident and he made me feel like I was definitely doing the right thing and I then felt calm. He explained everything and covered everything I needed to know. I recommend that anyone looking into talking to one of the Australian seniors staff to definitely go for it ! It’s been a very pleasant experience indeed. Show details ·  1

Joel was very helpful. He explained everything clearly and ensured l understood the policy clearly. He patiently gave me many fee variations and l came away very happy. Show details ·  1

An absolute pleasure dealing with the staff of “Seniors Funeral Insurance”, they extremely friendly, supportive & compassionate. Claiming insurance after the passing of a loved one, I for no reason thought may be difficult. How totally wrong I was, the staff made the process so simple, by forwarding the required forms and information. Once they… Read more ·  1

received the completed documentation, it took less than 48 hours for the claim to be finalised and paid out in full!

Amazing service, cannot rate high enough!

On contacting staff they were extremely helpful and understanding. They answered my questions and put me at ease about the whole process. They responded to my enquiries and remained totally professional. On submitting the required claim it was responded to almost immediately and the monies owed were placed into tyhe designated accounted with 2… Read more ·  1

days. It was a great experience to deal with staff whom were understanding sympathetic and remained professional throught the whole claims process. It was also unexpected when a card and flowers arrived. It was a brilliant experience. Thank you.

Very good learning experience with tha comments from Zena which I wasn’t aware about, fully appreciate it that she took the opportunity to share with me what I should have known. Show details ·  1

The funeral policy is easy for set up and good value for the money Plus the peoples on the phone when u ring for ask questions is very good service explain to u in a easy way whit patient and courtesy too We are happy costumers Thank Show details ·  1