Smart Business Insurance

Really happy with the service I received from smart Business Insurance. Ezra was prompt to follow up from initial quote request to finalising our policy that provided substantial cost savings compared to our previous insurer. Would highly recommend Show details

I'm very happy with how quickly Claire provided me a list of quotes with different insurers, as well as with the most cost effective option. That's why I would recommend their service. Show details

The insurance renewal process was handled effectively and professionally from start to finish. Communication was clear, timelines were met. A very smooth and reliable experience. Show details

They were good to deal with initially. Trying to cancel the policies took 5 months. Communication was poor I wouldn't recommend them. Show details

Double check what you are told – I am new to starting my own business. Contacted Smart Business Insurance (will be referred to as "Smart" from here on), spoke to a Senior Accounts Manager who seemed to know what I need and advised as an insurance broker, they can access insurance packages that an individual can't if they were to contact an insurance company directly. After… Read more

obtaining a quote from the Senior Accounts Manager, I contacted the recommended insurance company directly and was advised there are exclusions to the policy. I also contacted another insurance broker who emailed the same insurance company that "Smart" recommended and was also told there are exclusions to the policy. I re-contacted the Senior Accounts Manager from "Smart" and relayed the above information who informed me different brokers have different contacts with each insurance company. I requested what i was told directly by the insurance company and the other broker will be an exclusion but if i was to proceed with "Smart", the exclusion does not apply, to be put in writing. The Senior Accounts Manager advised she would email the insurance company and contact me the following day. When I didn't hear from the Senior Accounts Manager the following morning , I called and was advised by a third party who answered the call that the person i needed to speak to was unavailable. I left a message explaining the reason of my call and requested the Senior Accounts Manager to return my call.

Soon after I was provided with a quote from "Smart", for more than a week, I was receiving emails enquiring whether I planned to proceed with the quote. However, since I made further enquiries/clarifications about the quote, there has been no contact from them.

I am disappointed with my interactions with "Smart" as the Senior Accounts Manager sounded knowledgeable and professional. And as a new business owner, I was relying on other professionals' expertise to guide me. I am sooooo glad I did my homework to verify the information I was provided, otherwise I would have taken out an insurance policy with an important exclusion that could be detrimental to my business that I was not aware of due trusting the expert.

Update: The morning after my review was posted online, I received an email from "Smart" that their enquiry with the insurance company was probably lost due to EOFY madness. A later email clarified that the response from the insurance company confirmed that the information provided by "Smart" in the beginning was correct.

I wonder if it is too much of a co-incidence that I was re-contacted after my review was posted online and whether I would have received a response if I had not posted the review.

Terrible worst Bussines insurance staff is worst and Vero worst service – Staff is not cooperate and lie and Vero is blame smart and smart blame smart what game worst insurance ever pls don’t put your money in bin .highly not recommended  Show details

Hayley was prompt and managed my insurance enquiry for a complex small business efficiently asking all the right questions and available to answer all my questions walking me through the process so I was confident I had secured the right product. Show details

Thankyou Ezra I've been in small business for years now and again it was well worth coming back for a quote. When everything else is shooting thru the roof with costs smart business saved me money again this year. My premium actually cheaper than last year these guys do look around for best prices that fit your needs. Easy to set up its all… Read more

sorted for you. I switched to them 4 years ago they do look everywhere and offer best option for your needs Thankyou again Ezra

Hayley was absolutely incredible with helping our business set up our Professional Indemnity and Public Liability insurance. She made things so clear and we were given about 10 options within 24 hours. We will continue to use Smart Business Insurance specifically because of Hayley’s incredible service Thank you so much Hayley. Show details

The representative : Michael was fantastic. Super knowledgeable and professional. He explained everything very clearly and answered all of my questions. I would definitely recommend Michael and Smart Insurance. Thankyou. Karen R Show details

Hayley was friendly, helpfil, effective and prompt from the get go!! Keep up the great work Team! Show details

David was absolutely brilliant! Friendly, professional & thorough. Outstanding customer service! Thank you David! Show details

Quick response. Certifcate completed in less tha 1 hour. Proffessional and pilite. Show details

Excellent efficient service, never had an issue and always good value. Show details

Michael help set up my policy for the business and was great every step of the way. He also has helped me get a claim through and finalized within 2-3 weeks which is really good work from him. Can’t recommend enough Show details ·  1

Rosemary from Customer service was so friendly and helpful. She helped me get a business Insuarance. Show details

Great experience and easy to set up with amazing service from Ezra Grassi. Show details

Smart Insurance were great to work with as a small Start Up navigating the system and trying to find the best priced insurance that worked for us. Natalia was super helpful, responsive and made this straight forward process. I highly recommend. Show details ·  1

Justin was incredibly helpful, patient, and easy to talk to. He made the whole process smooth, found me better cover at a lower price, and genuinely cared about getting it right. I’d recommend them any day of the week. Show details ·  1

They just did a great job. Got a great quote and they were very prompt. Show details

Very professional, knowledgeable & helpful finding the right cover at very competitive pricing. Nothing is too much trouble! I have used their services before & will definitely in the future. Show details ·  1

Very good communication from Michael, super clear and efficient, he had our insurance policy organised without hassle - excellent service! Show details ·  1

Justin was a huge help in finding me professional indemnity and public liability insurance. He clearly communicated everything I needed to know, answered my questions, efficiently got the quote to me the same day and followed up with the certificates of insurance and receipt. I really appreciated the guidance he provided and his friendly and helpful manner. I highly recommend Justin! Show details ·  1

David was helpful, patient, and well informed. Provided a few policies to choose from. Very prompt in repsonse and receiving quotes. Show details ·  1

Great service! Been using these guys for years and always looking after me Show details ·  1

I have been a loyal customer with SMART Insurance for a number years now. I highly recommend them. They always offer extremely competitive and affordable premiums. I am always impressed by how fast they are at replying to emails when I ask for quotes, invoices and Certificates of Currency. This year Finn helped me with my insurance and he was extremely helpful and quick with replies, thank you so much Finn! Show details ·  1

We were very late paying our account. Natalia organised an extension of our cover for us to provide us with more time time to pay ensuring business continuity. I would very happily do business with Smart Insurance again in the future Show details

SBI were very helpful and friendly with providing me with advice and addressing my queries about public liability insurance. I am very happy with their service and would definitely recommend them to a friend. Show details ·  1