SmilePath

I received excellent service from the Alex at Smilepath. He was professional, friendly and extremely helpful throughout the process of making my two impressions. He explained everything very clearly and made sure I understood each step. I really appreciated his patience and attention to detail. Highly recommended!

Extremely frustrating experience — I would strongly recommend against SmilePath. I was advised in writing by my dentist not to commence orthodontic treatment after a suspected infection was discovered. I had not started treatment, had not signed the consent form, had not even opened the impression kit, and my aligners had not been manufactured. … Read more

Despite this, SmilePath refused to give me a full refund. I repeatedly asked for my money back and was instead offered 50% reimbursement and even a sponsorship arrangement — none of which addressed the very straightforward issue I was raising.

I ultimately had to take the matter to NSW Fair Trading before SmilePath agreed to refund my money.

The fact that I had to go through this much stress and escalation simply to get my money back for treatment I had never even commenced is completely unacceptable.

I will never use SmilePath again and absolutely would not recommend them to anyone.

I would not recommend this company to anyone. I submitted an order for aligners back in March. We are now in August. I completed impressions, that were rejected (this was my own fault) I then completed impressions over a video consult. (this was now around the 3 month mark due to delayed shipping, they sent the wrong sized impression kits etc)… Read more

They were approved and I was sent my treatment plan which took over 4 weeks. (their website says estimated 10 business days) false advertisement. I was then told I would be sent stages 1-5, taking around 3 weeks to manufacture. It got to the 6 week mark and i was sent tracking details, the actual parcel was not lodged for another week. When i finally received my package, there was ONE set of aligners in the box. ONE. They have an app that lets you track your progress and shows you which day you should swap your aligner (on the 10th day). How does one follow their instructions/app when they don't send the next aligner. Nowhere on their website does it state that the aligners will be sent in batches, so if you are interested in purchasing from SmilePath be aware of this. You will be waiting a lot longer on deliveries. Website says "aligners will be manufactured and shipped in approx. 15 days." FALSE. So far I have not received my aligners. I have emailed, spoken to the online chat and as much as it seems like they are helpful at the start it is all just AI generalised responses. Do not waste your time or money!! Will be reporting them. Scam company.

I will continue to post updates.

Lyana was very helpful and super patient with me while I did my impressions and we had a successful outcome in the end! She was very good with her instructions we had a smooth interaction.

Ben was very helpful and explained the process throughly. He made the process a lot easier. He gave clear and concise instructions walking you through the whole process. Very helpful. I feel as though I wouldn’t have been able to complete it by myself. Thank you Ben.

I can't speak for the whole product as I haven't received my aligners yet, but I received the kit in relatively quick time and the video session with John was really good. He was super helpful in guiding me how to take good impressions and I was a bit nervous about doing it but he put me at ease and was super helpful.

I was advised that the impressions I took were not great. Rather than faff around with more putty, I had digital images taken at a cost ($300). Once these were complete I received my mouthguard promptly. So far so good (albeit way more expensive than I had anticipated) and my mouthguard is great quality with an excellent fit. However, I had… Read more

also purchased the ultrasonic cleaner, which hadn't arrived with the guard. Followed up, it was sent within a couple of weeks. Less than four months later, it developed a fault where the ultraviolet light was no longer working. I was required to send a video, and informed it was a known fault. I'm going to cut a very, very long story short, but in the end I received a replacement (which I didn't want due to the "known fault") and eventually a refund. It took more than 6 emails in 6 weeks at my end to get it resolved. I'd say as long as nothing goes "wrong" with their standard process, you'll be fine, but outside of this, good luck. If you have issues, ensure you're aware of your consumer rights - SmilePath don't seem to pay any attention to these until you point them out.

We are able to make proper expression only on the third attempt and with additional kit. It would be better if much more clear guidance provided in the video session. Anyway thanks for john who helped to succeed in third attempt.

THESE GUYS ARE CROOKS. I sent my son's orthodontic moulds to be "evaluated'. I have heard nothing from them. 1 week later I use their online chat and am told the moulds are still being "evaluated" but should have confirmation in the next day or so. A week later and still nothing. I use online chat again - am feed the same line 'still being… Read more

evaluated". So I call and finally get through - am told the same info. I ask to Cancel and get a refund and moulds back (I even included a reply paid envolope originally). Apparently I have to wait 3 days for the member resolutions team to call me to cancel my order. I asked to speak them directly so I could get the moulds back urgently. I was left hanging on the line. Now they wont answer calls and I still dont have the moulds. They took my money but wont progress the order, wont cancel the order, wont take my call. THESE GUYS ARE CROOKS!

I had trouble understanding the first time I did my impressions but second time around Ben made it very easy and clear to understand, had no issues with the impressions, very happy with Ben’s communication and direction

I would strongly recommend avoiding Smile Path. The impression putty they provide is extremely poor quality and very difficult to use properly. I followed the instructions carefully and still could not get acceptable impressions. The frustrating part is that once you use up the initial batch, they simply sell you more putty instead of… Read more

acknowledging that the product itself is flawed. After more failed attempts, they then push you toward getting dental scans for an additional $150+.

I have used another company in the past for dental impressions and the difference in quality was night and day. Unfortunately that company has since closed down, otherwise I never would have tried Smile Path.

This whole process ended up being expensive, frustrating, and a complete waste of time. Save your money and look elsewhere.

I used SmilePath clear aligners and had a positive experience overall. The process was straightforward with clear instructions at each step. Delivery was quick, and communication was consistent throughout. The aligners fit well and were comfortable to wear. I’ve seen noticeable progress in my teeth alignment so far, in line with expectations. Overall, a simple and convenient at-home option.

The company offers complimentary fitting services via video call. This proved to be a great offering and saved any back and forth with potentially bad mold fittings (that would of been the users fault). John was very helpful and patient, highly recommend him and the service!

Good customer service, good quality braces, I'm happy with the result. The only downside for me is the wait time, which was over a month from the moment I got the impression kit to when I received the aligners.

I had a great experience with John at Smile Path while getting my teeth impressions done. He was very clear in explaining each step of the process and made sure I understood what to do, which made everything much easier.

My 1st phone experience with Jamie was wonderful. She was not pushy at all and she was there to help answer all my questions. I'm nearly at the end of my treatment and I can see my teeth moving nicely. The aligners are very comfortable and easy to use. I highly recommend the night aligners as it gives you a slight lisp if you had to work with them… Read more

in. I've even purchased the teeth whitening system which I also love. Once I finish my treatment and get my very end result, I'll be referring my friends. Great company to deal with.

So far so good, I’m only onto my 3rd aligner out of 15 but it’s been a good experience. The customer support is extremely good and always happy to help at any time. It’s been fantastic so far!