Superhero

Very poor on several fronts: delays in providing tax information, very inconsistent communication, and fees to punish you if you want to get out. I've invested with Superhero since 2023 - and would strongly recommend NOT following my example. They are a custodial model, which amongst other things means you don't get AMIT statements for ETFs until… Read more

Superhero processes them. They promised to process them 5-10 business days after receiving data (or early-mid august, stated on 2 separate emails), and here we are 20+ business days later at the end of August with nothing. You need these to complete a tax return. They then assured me over email they would be out by end of this week (it is now Saturday, still nothing). These guys have no transparency or integrity, and seem more concerned with their branding than their customers.

When I started investing with them, there were $0 transfer in AND out fees. This was reassuring, as if I had any problems with the platform I could always switch for free. In October 2025, they quietly 'adjusted' these fees and increased it to $20 PER SECURITY. I'm keen to switch to another platform at this point but also don't really want to cough up $100+ just to do so. So, BEWARE. Go with another broker, please, even if Superhero has some advantages. It really isn't worth it in the long run.

Zero stars for this platform. Transferring my shares to another platform has been a complete nightmare. They kept asking for approval and making endless promises, but nothing ever got done. I really wish I had done my research before joining. I'm now switching to a broker from which I get direct legal title with my own CHESS-sponsored HIN, along with cheaper trades.

Never used the site before but I found the process to be user friendly. Setting up the account and depositing funds was a straight forward process, trading is as simple as anything other site, made the order set the limit went to bed and next morning it was done.

Love that investments in shares can be as low as $10 and brokerage fee is only $2. One purchase failed but telephoning was fast and person talked me through it. CMC Invest was easier to navigate etc, but each different investment was a minimum of $500, so I changed to Superhero.

Easy to use and understand! No hassle or fuss. Great way to start investing

Absolutely shocking. Just withdraw AU$1500 the transfer fee on top of the wise fee with AU$25 which is just insane that you’re paying $25 to to Superhero not to Wise just to trade on their platform which is AU$50 when you take into putting the money on the platform and taking it off it’s just it should be illegal that they can add such a large fee to withdraw your money

Pretty poor site considering the hype. States you get the best price for the day, but it’s the highest you’ll get, when you sell, you get the lowest rate. There is no control on how you trade like in other trading sites.

No stars would be more appropriate, incredibly difficult to transfer shares between accounts even if it's on their own platform. Even more difficult to transfer them to an account on an external exchange.. they have contradictions at every steps. I transferred 1 tranche to an external platform, tried again shortly after and conveniently "the names… Read more

don't match" on the secondary. A very basic offering. Good, fast and cheap, you can generally only get 2, - in this case it's just cheap... Would recommend paying more in your brokerage for better features, faster real time data (US) and service.

I recently cashed in my shares from my Superhero a/c, and the entire process was carried out without a hitch. The share transfer was smooth, efficient, and completed exactly as expected. Communication was clear throughout, and the platform made the process straightforward and stress-free. Very impressed with the service and professionalism. Highly… Read more

recommended for anyone looking for a reliable and hassle-free brokerage experience. The only issue I would have is the max of $20k allowed for bank transfer

You were so right bomber o Try getting your own money out to invest elsewhere when you have $500k US in shares $20k at a time. Took a month and the cost was enormous as i had to transfer money from overseas to settle a property deal at a bad exchange rate. Be very careful if you are investing large amounts. Hiding behind security concerns is… Read more

rubbish, nobody else has a problem returning your money when you need it. PS DID ASK FOR THE INCREASE TO 100k sent all the information they required and never heard another word. NOT A HAPPY INVESTOR & WILL NEVER GO BACK

These guys have a lot of fluff on their website but trying to find an ABN or USI (they have multiple which is a massive concern) is a nightmare. I would recommend staying away and look for a more reputable fund that doesn't rely on so muich garbage to sign up new members.

It may have low fees, but try and withdraw funds above their daily limit and get prepared to be told that you need to verifiy why you are wanting to withdraw your money inexcess of their daily limit. This is after answering all of their security questions, after supplying them with a copy of the required bank statement as to where the funds are to… Read more

be transferred and this is after sending them a photo of yourself holding a passport to verify your identify. It still wasnt enough to withdraw your own funds out over the daily limit. If they approve you on whatever basis they feel like, they will as increase that limit on that occassion to $100,000. Fine if you trade below those levels, but above that, even after proving yuor ID, even over the phone, they refuse to allow you to withdrawn large amounts of your own money. Then they ask to prove to them what the purpose of withdrawing my funds were and send them verification of the proof. In my case i need to use the fund to settlement on a property and they demanded i send them proof of contract and settlement - There is now a case pending with AFCA with remedies and in process of referring to ASIC. - these guys should have their financial license revoked. All done under the guise of protecting me - more like profitering from holding other peoples money for as long as they can. If that is worth paying $2 a trade then use them,

User friendly and low fees. I was able to set up an account, fund it and buy a stock all on the phone all in a few hours.

Meh, I'll give it a 4/5. Seems awesome and user friendly but as it's my first have nothing to compare it with. It's so easy to get started as there seems to be no minimum (I haven't found it yet) and the $2 trade fee is the best out there I think. For these reasons they should get even more behind the "beginner" or "entry level" traders like… Read more ·  1

myself and have a bit more easily accessable glossary of terms lol. I know you can google any of this stuff anyway I guess. My biggest gripe would be on laptop I can only have one Superhero tab open or I need to log in again and the old tab logs out grrr, [Content Removed] is that?

Superhero charge 1.8% for AUD / USD transfers, not the 0.5% as they advertise. Something people should be aware of.

Easy to invest, but they are trying to trap you by adding fees for withdrawal and transfer. 4 new fees were added in the time I was them, now moved directly to Betashares.

Easy to use app. Trustworthy. Reliable. Nice interface. Good experience.

DID NOT SIGN UP FOR INSURANCE AND WAS CHARGED FOR YEARS DUE TO NOT OPTING OUT – UPDATE - they did nothing and everything below is the outcome... I transferred to Superhero years ago and just realised i've been paying insurance premiums. When you sign up your given default in the fine print, then you need to opt out so they don't charge premiums. Ive been paying insurance for years and only realised late last year through an… Read more

email saying as ive been inactive they cant insure me.

After emailing my complaint they basically said they wont refund my money as i didn't opt out of the default insurance.

I even called to asked them about insurance when i signed up (which they have acknowledged that i declined due to their limits not being suitable for my needs).

How is this even possible to get coverage without wanting it due to not option out?!

What a joke!!!

Had trouble opening account with my ID and eventually got it sorted but would have been nice to be able to speak to someone. Do realiseID has to be done for security in this day and age but I was fair dickum and needed HELP and found it very very frustrating

I am new to investing in shares and I found Superhero to be an easy first step Show reply

Ez to using, fast and easy to change your money. Show reply

Customer help is next to impossible to get a hold of. There are better options which charge no commission and provide customer service!

Waiting to see what it’s all about!!!! Hope it’ll work out as good as it says Show reply

At first I thought I’ve found an honest (less deceiving) super company. Guess what. I was wrong. I went through massive emails back and forth (they don’t have phone line for support!!!) to make them list my spouse as my beneficiary. Finally they did. BUT unlike what I applied for, it was stated as a non binding beneficiary (which is a made up… Read more

crap to get away with paying your beneficiary when you are gone). And now they are not even responding to my email altogether. I don’t think I don’t even need to discourage you from joining up with them. You just beware of the loopholes and details that will make your future worthless and render your life savings null. That’s shameful for every one of such companies based on fraud and crap. To top that up they are charging Tax deductions against your super which is technically illegal and they never respond to you when you ask questions. Stay alert stay away.