Terri Scheer

Please if you have investments and family, I beg you DO NOT EVER consider using this company. The lie, gaskight and manipulate their way out of any responsibility. They will not pay you out and it will have to go to the AFCA. They intentionally divert you around and around we have nearly lost our home as a result. I have a pregnant wife and I am disabled and have been treated with complete discrimination. Show details

Was recommended as people said they are good for investment properties. One main issue is they dont offer monthly repayments, they prefer it to be paid at once compared to other companies who sign you up for 12 months but allow you to repay monthly. Show details

Very slow response, claim processing and carelessness. We have sent the Tenant Ledgers twice, but still ask for the same document. After one month and a half, still without any outcome or sending insurance adjuster to site for confirmation. This company has been referred to us by a local real estate agent manager so we transferred from another insurance company to this one. Horrible experience. Show details

Working as a professional within the claims industry, and utilising Terri Scheer Landlord building and Loss of rent insurance, I can say without a… Read more

shadow of a doubt, pls steer clear of this insurer at all costs. Now at 5 months for a small job, forcing a tenant out with health concerns and leaving works sitting idle with no resolve after a major storm. Not a Service team, and do not do anything in a timely manner. $300 increase in policy premiums per property, very lacking. Zero stars, pick up your game team.

No stars would be my preferred rating. After decades of paying insurance with Terri Scheer, i made my first claim after Cyclone Alfred, seven months later, and many calls and emails, I still have not got repairs started. Lengthy delays in… Read more

communication, inaccurate reports, scope confusion, buck passing and unreliable and incompetent building repair people are the norm. I've lodged 7 complaints, but each time they are closed with promises of doing better, which are not fulfilled. Stay away from Terri Scheer, Suncorp and any other companies in this brand.

Minimum amount covered for landlord's insurance contents is $70,000 . I asked if this could be reduced as the contents in the property are less than half that amount and the response came a week later saying the minimum could not be reduced. Their premium was also much higher than other insurers probably due to the higher contents cover. Show details

Terri Scheer stands out as a preferred landlord policy provider and is highly recommended. The response to the claim process was prompt and efficient. From my experience of insuring with them over many years, I find that the delay in receiving a claim paymemt is largely due to an inefficient claims manager and not the product. If the required… Read more

claim documents are submitted and the managing agent and/or the landlord has done the right thing to take action and minimise any loss, the payment process is prompt and helps to protect the landlord’s interests in a responsible and timely way.

Deserving of a full 5 stars .

Thank you for a great product, Terri Scheer. Sharon T.

When it comes to Insurance Companies that I’ve dealt with I believe Terri Scheer has been the best ever! Their staff, their professionalism, their ways of dealing with customers have always been first class and I would have no hesitation in recommending them to anyone! Show details

I have good experience with Terri Scheer. They covered my investment property Cyclone damage and rental cover. I would like to appreciate Team members Manu and Milan. They are very understanding and genuine. Overall Terri Scheer communication is great. Show details

All their claims for accidental tenant damage and loss of rent are incorrect. TS makes every excuse under the sun NOT to pay. If they do pay loss of rent then it takes them months. For my property pool cleaning is extra and separate but in the contract. TS refused to pay. Property damaged by tenants was most items fixed but no one even the… Read more

professionals could not find why the ducted was not working and turning off. Could not rent the property because it did not comply the minimum standard in Victoria. TS refused to pay rent although the tenants had stuffed a bag of clothes in the roof foil. I have 2 cases for which I will be taking them to AFCA. Take the insurers on and fight for your right. They want you to back off. Don't let them win, you pay insurance for unforeseen circumstances so if you have a genuine case then take them head on.

- very expensive - don't touch terri scheer landlord insurance - ts not on Google - because of their very bad reviews - terri scheer used to own the company, he sold it to an American company - then ts is the most expensive landlord insurance in Australia - they decline most claims (see other reviews). - dont touch ts very very very expensive Show details

When you make a claim. They are supposed to be there to help you. Yea not these guys. They pay out a claim get half way through it then decline it. Time to bring in the dogs. If anyone has ever had a serious illegal drug claim with these muppets contant me please. I know how to prove manufacturing now. After what this company has done to me and my family and put us through. No forgiveness Show details

Do not use. Our tenants put an iron burn in the carpet, destroyed our kitchen benchtop and broke a blind. They outsourced another company to assess the damage who then outsourced to a building company 3 hours away from our house. 5 weeks later and we still haven't had anyone look at it. How are we supposed to rent the house without repairs being… Read more

done. At this rate we have given up and will do the repairs ourself. As other reviews state DO NOT USE THIS COMPANY. They drag things out so long and have different excesses for everything. I was told $250 excess for carpet burn. $500 excess for blind (tenant damage) and $1000 excess for benchtop. That totals $1750. They then state the tenant bond covers initial costs and they cover the difference. Our bond is $2500 plus the excess of $1750 which means if the damage is less than that it is pointless.

They say they are a great number 1 landlord insurance cover. After 10 weeks of being dragged through the mud they accepted the claim. House is halfway through getting repaired. Now 8-9 weeks later they have said we made a mistake and your claim is now denied. Leaving me with a half finished house. Good on ya mate. STAY AWAY FROM THEM COMPLETELY.… Read more

Absolutely shocking. I am off to Current affair to tell them about my wonderful experience that I have NOT HAD

I had heard good things, but steer clear of their insurance. They thought of the most ridiculous excuses to not pay out, leaving me out of pocket, despite being insured Show details

I've been with TS for many years. The recent offer to renew came without payment details. I had no response to my email and I couldn't get through on the phone. Amazingly I received another letter of offer to renew a couple of weeks after I sent my email again without the second page and payment details. Not a problem, I've now insured with another company. Show details

Held a landlord policy for 6 years, the first claim made due to damage to cabinets in the kitchen and taps was rejected. Avoid at all costs, they're happy to take your money, but will find any reason to back out of any claim when you need them most . Appalling. Show details

Buyer beware this insurance company will do anything not to pay your claims no matter how small they are here to make money off you. When it comes to claims they will fault you or make any excuses not to pay. Buyer beware. Show details

Absolute waste of money! Took over 6 weeks to process our claim then denied it! We ended up having to pay for tenant damage & loss of rent. Policy is not worth the paper it is written on. I have six rental properties and cancelled all my policies and will not be dealing with Terri Scheer or any other AAI Ltd insurance company. AAI Ltd insurance… Read more

companies are GIO, TERRY SCHEER,SUNCORP, AAMI and APIA. I have cancelled all policies with these companies and will never use any of them again.

Shop around! Go anywhere but here. Their TV commercials offer the impression that they are the best in the business. THEY ARE DEFINITELY NOT! We feel scammed and ripped of by Terry Scheer. We have report them to AFCA about their sneaky rip off tactics and lies.

DO NOT WASTE YOUR MONEY 13 days ago my property was flooded during the heavy rainfall, I have needed alit of emergency help with water extraction, drying etc. I advised Terri Scheer immediately, however 13 days later I am still waiting to receive any kind of contact from them whatsoever. I called and queried their silence, I was told thry have… Read more

10 business days to make contact. I actually cannot believe this company is even still in business. At a time when you need them most, to be totally ignored has made this overwhelming event so much worse. I have had insurance with them for 10yrs, this is my first claim

I really wish I had chosen a different provider. I've had multiple policies with them for years and never needed to put through a claim. When I did, I needed to raise a complaint to just get a response back to be able to exercise one of the advertised features on their website. I will be choosing a new company and moving all my policies going forward. Show details

Wish i had read these comments before insuring with them! Recently tried to make a claim and had a similar experience to others. When trying to make a claim they ask you repeatedly for the same information, until you get so frustrated and anxious that you give up. I was only claiming for loss of rent as bond covered damages but still got $0 at the… Read more

end of the claim for 5 weeks vacant! Will be changing insurers. (I have been with Rentcover before and their claims process was simple)

I had a recent claim with Terri Scheer, they were excellent to deal with, their staff were always polite, professional and working towards getting the claim finalised. I claimed on building, contents and loss of rent as our tenants had to be out of the property for 4 weeks. I was a little disappointed in their building company in terms of… Read more

communication, so I took a payout to sort the repairs myself as it was time critical, this was also handled with efficiency, particularly considering the extra load of multiple extreme weather events at the time. My experience was 5*, they made it easy to finalise my claim and at no time did I feel like they were trying to get out of paying. I have renewed my policy with Terri Scheer.

0/5 Please DO NOT take out a policy with Terri Scheer. When trying to make a claim they ask you repeatedly for the same information, until you get so frustrated and anxious that you give up. My husband underwent an interrogation like interview over the phone where they tried to intimidate us and it's been almost a year since we started the claim.… Read more

Still no resolution. We have water damage at a rental. I don't know how they get away with it. Please if any lawyers, watchdogs or regulators are reading this - please help.