755 reviews
The quote looked good and they did a neat job. They offered a long warranty, but when I contacted them within the warranty period as the grout was crumbling, they came and had a look and agreed that a section had to be redone. They sent a quotation to do the work when I said I thought it would be under warranty the said that the structure had… Read more
moved, and was not covered. The person who had been to inspect it had said that it should have been a flexible joint not standard grout that they used.
Reviews with attachments
Extremely happy with Andrew from Tile Rescue Wollongong. Excellent work, turned up when he said he would & kept in touch throughout the whole process. Would definitely recommend his business. Show details · 1
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We used Huw Rosenberg from Gold Coast South and he was fantastic. We initially wanted the wall tiles regrouted and the floor cleaned, but Huw ended up doing much more. He went above and beyond what we expected. Huw was punctual and efficient, but the care he took with the job was exceptional. His communication and workmanship were both top-notch… Read more · 1
and he was able to do some extras for us such as replacing broken tiles, replacing taps and a shower screen installation that we did not have time to do as we were from Sydney. I genuinely felt I could trust that I was getting a fair price for an exceptional result. The before and after photos are below.
I highly will Appreciate Tile Rescue, Raj Patel to do any work with your bathroom and shower tile grouting, and epoxy grouting, silicone sealing. Very proffesional cleaning of tiles after Removal of existing grout, proper room sealing to avoid dust, took 2 men to complete the job. I am extremely happy and pleased with their work, and would recommend others to go with Raj and Team, Thanks very much. Show details · 1
Big thank you to Mick and team on the great job they did in restoring my shower. Very professional and would recommend them
Andrew did a fantastic job, he was very professional and the shower looks brand new. Show reply
Tile Rescue Townsville. The initial workmanship was below the expected standard and lacked attention to detail. The silicone finish was rough, uneven and not professionally completed. No before-and-after photos were provided — only final photos that did not properly reflect the actual condition of the work. After concerns were raised, the… Read more
contractor returned and re-did the grout around the vanity, which was completed to a much more professional standard and showed a noticeable improvement.
Based on my experience, I would recommend closely checking all work before final payment, particularly for investment properties. I also felt there was limited proactive communication regarding other areas that may have required attention.
Thank you for your honest feedback. We're sorry the… Read more
Service intially positive with a site visit and quote. Quote was accepted but then problems began. Person who came to complete job was different to person who viewed the job and prepared the quote so there were different understandings. Person doing the job tried to contact me 1-2 hours before job to change the time. Anyway, he completed the job… Read more
by replacing the sealant colour that had been intially applied (white). However, this was part of the problem as the colour chosen was inconsistent with the tile colour. My understanding was that the colour of the repalcement sealant would match the shower tiles. This didn't happen. To his credit the guy completing the job realised the oversight of the person who had provided the quote not specifying the sealant colour. He removed the sealant he had applied and used a colour that was closer to the colour of the tiles. However, this was not a colour (grey) close to the tile colour (brown). His water cleanup job on the tiles was also shabby. To avoid confrontation (this guy seemed to be getting angry) I accepted the job that had been done. When the tradie left I noticed that a corner of the shower prone to leakage where the sealant was to be replaced had not been repaired. I contacted the original guy who provided the quote twice to rectify this...he did not respond to my messages. I had to go to Bunnings to get some sealant and finisht the job myself. C'mon Tile Rescue...you guys are the experts. You should know that sealant will ideally match the colour of tiles in a shower as closely as possible.....and you should also make an effort to complete sealing jobs professionally, particularly in corner areas prone to water damage. I paid the invoice minus the cost of completing the job.
We are sorry to hear that this has been your… Read more
Latest follow-ups
Arrived on time and did an excellent job of repairing 2 large (60cm square) kitchen floor tiles that had jumped out of place. Michael was well-prepared and knew what he was doing. With this type of work there is always the possibility of a tile… Read more · 1
getting broken which then requires getting new tiles that match the old ones, or changing the whole floor, all of which significantly increases the cost. Michael was very careful and avoided this. Thanks, Michael. Very happy to recommend this company.
Follow-up · The repair took a couple of hours. After completion I had to avoid that area for a couple of hours to give the grout time to dry out. The grout matched in colour. Michael cleaned up the area very well, I didn't need to do any special cleaning after the work. Michael warned me when he was about to use a noisy tool. I was pleased to see he had ear-protection. A month on from the work, I'm still very happy with the work, as expected.
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Poor workmanship and unprofessional quality – We engaged [Name Removed] from Tile Rescue Randwick, to regrout our balcony and front entrance stairs for a total area of approximately 60 square meters. Our goal was to replace the old crumbling grout and to remove efflorescence in a small area. … Read more
Instead of cement grout, [Name Removed] recommended epoxy grout and said it would stop the efflorescence coming up and also would last forever. We were reluctant to use epoxy as we knew nothing about this product. He insisted it would be most suitable and he had done this for 30-40 years and knew what he was doing.
We were quoted over $11,000 for the job which he finished in seven days. On the first day, he removed the old grout with a grinder which left new cuts or chips to over thirty tiles. He started regrouting from the second day onwards. During this time, we had pointed out to [Name Removed] a number of times that the epoxy grout did not fill up the whole grout joint and as a result grout between the tiles were uneven and many areas were dented in. Dirt was collected in the dented in grout joints and caused future maintenance issue. He said that it was due to the grout sank in and he’ll fix it in the final touch up. On the so call completion date, we taped the joints which required attention and demanded that these be fixed on completion. Despite numerous reminders during the job, very little had been done and [Name Removed] claimed that he had already done his best. We also noticed that water was bubbling up through the new epoxy grout in an area where had efflorescence before for which [Name Removed] promised would be fixed after the new epoxy grouting.
[Name Removed] returned five weeks later to fix the above following my complain to Tile Rescue’s State Manager. He was onsite for 4.5 hours and claimed that all required touch ups were completed even though he only topped up approximately one-third of the dented in grout joints.
In my opinion, the whole job was done in a rush and carelessly and with no attention to details. The attached photos are evidence of the poor workmanship and unprofessional quality of the completed work.
Do not be lured into the 100% customer satisfaction guarantee and the brilliant marketing campaign on their website. Read the negative reviews and do your diligent research.
Follow-up · The epoxy grout began coming off only a few months after the work was completed (see attached video). The uneven grout lines have continued to collect dust and dirt and were never rectified despite being raised. I recommend reading Tile Rescue’s negative reviews before engaging this company, as there is no satisfaction guarantee in practice… Read more
Dear Bonnie and Peter, thank you for your feedback… Read more (+1 reply)
Highly recommend David from Tile Rescue Berwick. Had our ensuite shower re grouted. Did an exceptional job, looks brand new. Was very careful not to damage tiles when removing the old grout and colour matched new grout perfectly. Price was also much better than the usual competitors. Show reply
Follow-up · The regrouting took a full day. The ensuite was left in a clean condition. The grout has only been in a couple of months so can’t comment yet as to how it will hold up, so far still as new,
Positive reviews
The grout was dissolving in areas of my house due to flooding. I called tile rescue and they sent someone to quote then fix the problem. Everyone I spoke with was so friendly and they were so fast with the whole process. My grout is fixed throughout my home. I couldn’t be happier with the whole process. Would definitely recommend tile rescue Port Macquarie for any tile issue. Thank you all so much Show reply
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A big thankyou to Oliver Trowbridge for the workmanship on our en-suite and main shower. Oliver is very knowledgeable and courteous and maintains a very high standard . I have recommended Oliver to friends and family and will continue to do so in the future. We are very happy with the service we received from Oliver and the products used to refresh and seal both showers. Show reply
Andrew is a true professional. He turns up, on time as scheduled and did an amazingly professional job of replacing our grout with epoxy grouting. Highly recommend. Show details · 1
Negative reviews
Whoever drives your car is a moron and should have their licence revoked. Disgusting behaviour and if its any representation of your business you should be appalled. Do better you can't put your own needs ahead of peoples lives
We're sorry to hear about your experience. We take… Read more
Poor products and workmanship. We had a shower regrouted as the original grout had failed and water had gone into the wall and carpet of the bedroom next door. We got a plumber to do a presure test of the plumbing and results came back clear. Tile rescue came out and advised they could fix the problem with regrouting the tiles of the shower and… Read more
up 2 tiles on the wall of the shower. After they left we contacted the tenant (it was a rental property) and she advised that no grout had been replaced and the tile rescue staff only silicone the drain, shower rose and taps. After we contacted tile rescue back they confirmed this and the owner came back to do the job that we paid for. He advised that the job would have a 5 year warranty as they used premium grout (their product). We got the wall fixed and replaced the carpet. Less than 5 years later the grout has failed and we have the exact same problem - in the exact same location with the same amount of damage. Initially Tile rescue said they will NOT honour the warranty as they say we used the incorrect cleaning products - the tenant only uses products made for cleaning showers and baths. Tile rescue have now told us we were suppose to use "THERE" cleaning products. The tenant and ourselves were never told this when they quoted, or when they completed the work. Had I known this at the time of the quote, I would never have gone with this company as it would have been to hard to make sure the tenant used "their correct" cleaning product. We know have to fix the shower again and fix the damaged wall and carpet. Amendment: Since writing this review Tile Rescue have contacted us and advised they will fix the bathroom under warranty but not the carpet or wall that was damaged due to the 2nd incident. When I asked how they were going to fix it this time, they advised they would regrout (same as last time). We have now had a 2 builders and a plumber out to look at the bathroom. The advised us that Tile Rescue and any other company should not have advised they could fix this problem by regrouting in the first instance, let a loan the 2nd time as the water proofing has failed under the tiles. Tile Rescue are still saying they can fix this problem with just regrouting the shower. Both builders have said that this is common practice with these regrouting companies - They put a band aid over the problem and the issue is still there. Stay away from this dishonest company. They will tell you anything to get your money.
Hi Jennifer, At Tile Rescue we take all feedback… Read more (+1 reply)
TERRIBLE - HERVEY BAY, we engaged tile rescue in Hervey Bay to re-grout 2 of our showers, the so called technician (no formal trade qualification) cut through the wetseal, waterproof membrane, then just glued the tile back done, and said it will fail again. when we wanted it fixed properly, their STATE MANAGER argued with us and then wont return our calls or email. NEVER USE TILE RESCUE - CAVEAT EMPTOR Show details
Recent reviews
What a Lovely man Huw is! He did as he said he would. He communicated well throughout the process. He completed the job perfectly. He fee was more than reasonable. I would highly recommend him! Show details · 1
Cameron (Ballarat) is an all round professional and good man. He was always very respectful, eager to find a quality solution, and straight up about his scope of work. He is a great listener, encouraged all my questions and gave great advice about where to find other trades outside his expertise. Thank you Cameron for your genuine care, quality professionalism and respect shown to me. Show reply
Extremely happy to recommend Jack from Tile Rescue Newcastle who recently re-grouted a large bathroom area for us. I phoned Jack after a recommendation from Liza & Ed @ Newcastle Frameless Shower Screen & Splashback who said his work is the best they’ve seen. I value Liza & Ed’s opinion after the amazing frameless shower screens and Splashback… Read more · 1
they have done for us. After reading Newcastle Tile Rescue’s five star reviews on google, I phoned Jack to see when he could come around to do a quote. Jack happened to be in the area and came that day and gave a reasonably priced quote for the tile job we wanted done. Jack booked us in and competed the job neatly and efficiently. Jack and his team are very easy to deal with and do everything they can to help. Even though they are busy and booked out for weeks, they booked us in asap and Jack arrived early and got the job done in less than two days. Jack is a friendly, easy going Aussie who is very good at his trade. My dog Zen thought he was pretty cool too! Support small locally owned Australian businesses. Five stars
Andrew did a great job correcting the grout in my new bathroom after the tiler had used the wrong colour. He also problem solved the dried on grout haze over the wall tiles and re sealed everything for me! Very happy with the results, highly recommend! Show details · 1
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Excellent job and service. Huw resealed our balcony and replaced a number of tiles. The balcony looks so much better - cleaner and almost like new (building is 15 years old). He also resealed our two bathrooms and regrouted the tiles. His work is outstanding as he is very fastidious. He also noticed a a few extra jobs that need to be done and… Read more · 1
will return to do them. I would recommend Huw. He is reliable, reasonably priced, great customer service and hard working.
I highly recommend Forest Lake Tile Rescue for their excellent work. Kai did a fantastic job using epoxy rout on the shower floor and walls, leaving everything looking as good as new. Adam also returned to the property at no extra cost to seal and finish the external wall and floor joints, which really showed their commitment to quality service. … Read more · 1
I really appreciate their strong work ethic, flexibility, and willingness to go the extra mile—not just to fix the tiles, but to make sure the customer is completely satisfied.
We are located in Safety Beach, Vic and David from Tile Rescue Berwick did an amazing restoration of our shower/bathroom. He took his time and performed a miracle. We are so pleased. I could not recommend him more highly. Thank you, David and Tile Rescue. Show details · 1
Lane did a wonderful job rejuvenating our ensuite. He was punctual, quick and efficient and advice on colour matching was exactly right. Will recommend him to friends. Show reply
Wow, just wow. Cameron was timely efficient and you really get a sense that it is not a rushed job . Communication and skills are top notch -felt I could trust a fair price for an exceptional job .Wished I has taken before photos -will definitely do that for the second Bathroom he is coming in to rescue as well. Show details · 1
Andrew from Wollongong did some tile regrouting in our showers and also polished up our tiled floors. Real nice and friendly person whom arrived on time and did an excellent job for us Show reply
I had a leaking shower and organised Tile rescue Ballarat to come and give me a quote to repair the leak. Cameron arrived on time and is very courteous and repaired the leak in a very professional way with nothing was to much trouble. Cameron explained everything in the process and the final result was stunning and at a competitive price. Thank you Tile Rescue Ballarat and will be recommending this business to anyone who requires this service. Show details · 1
Michael was very professional and helpful. He helped us work out the best approach to make our repairs and then did an excellent job working with difficult areas. We definitely recommend him. Show details · 1
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