2,555 reviews
AI reviews summary
Megasealed Bathrooms & Balconies receives high praise for its ability to rejuvenate old showers and fix persistent leaks without the need for full renovations. The overall sentiment is overwhelmingly positive, with many users noting that their bathrooms look brand new after service. While the majority of experiences are excellent, there are significant recurring complaints regarding warranty disputes and inconsistent service quality across different franchises.
Pros
- Exceptional Workmanship: Technicians are frequently commended for their meticulous attention to detail, precision in regrouting, and high-quality tiling finishes.
- Professional and Courteous Staff: Representatives and tradespeople are consistently described as polite, punctual, and respectful of customers' homes, often taking extra care to protect floors and clean up thoroughly.
- Effective Leak Resolution: The polymer and epoxy-based grouting solutions are praised for successfully stopping leaks that other trades could not resolve, providing a cost-effective alternative to full bathroom rebuilds.
- Clear Communication and Quoting: Many users found the initial assessment process thorough, with consultants explaining technical issues clearly and providing reasonable, transparent quotes.
Cons
- Warranty Disputes: A significant recurring issue involves the company's refusal to honour warranties, with some users reporting that franchises find excuses to blame external factors rather than product failure.
- Franchise Inconsistency: There is a notable divide in service quality between locations; while most are praised, specific franchises (such as Southern Tasmania and Northwest Sydney) have been flagged for poor communication and damaging property.
- Administrative and Scheduling Lapses: Some users experienced long delays between quotes and bookings, rude office staff, or tradespeople failing to show up without notification.
- Follow-up Difficulties: In cases where work was unsatisfactory or unfinished, several customers reported "radio silence" from the company when attempting to resolve the issues.
Verdict
Megasealed is a highly effective choice for bathroom and balcony restoration, particularly for regrouting and leak repairs that save the cost of a full renovation. However, because it operates as a franchise, the experience can vary significantly; consumers should check local branch reviews and be aware of reported difficulties in claiming warranty repairs.
Could not fault the service, very prompt in providing the quote by James and then the regrouting under taken by Aman. Both gents were very professional in the service they provided. Would throughly recommend Megadealed. Larry Mansom
Had a 25yr old en suite regrouted a resealed by Megasealed Newcastle. The whole process, from initial enquiry to finish was done in a professional and timely manner. Extremely pleased with the finish. I did not want to have to completely redo the bathroom when the tiles were essentially fine, this saved us a huge amount of time of time and expense… Read more
and the en-suite looks like new. Also, I think it is important to reuse and repair wherever possible to minimise waste to landfill. Staff arrived on time, were courteous and helpful and cleaned up completely. Highly recommend
Excellent service from Megasealed, The team were professional, punctual and completed the work to a very high standard. Everything was explained clearly. I highly recommend this company for their quality workmanship and outstanding customer service. Show reply
Reviews with attachments
Fast efficient service. Contacted Megaseal and within a week quote provided and service completed. Show reply
We were blown away by the craftsmanship and service we received from Ghulam Azimi and Mohammad Mehdi of Megaseal. They were punctual, professional, and went above and beyond to not only do a good job but to ensure we were satisfied. I cannot speak highly enough of these guys. Totally recommend. Show reply
Kurt did a great job regrouting our shower tiles and it looks brand new! Show details · 1
John was excellent , on time very good customer service. Very clean, after the job was completed the job area was spotless. Thank you John. Show details · 2
would like to provide feedback on Ali the rep who completed our jobs. He was very pleasant to deal with and he was an extremely clean tradesperson. There was nothing for us to tidy up once he left. The bathroom looks like it has been renovated. Show reply
Mark from megasealed did an amazing job. We couldn't have made it any more difficult by choosing black grout over white tiles but it turned out fantastic. Mark was very polite, left the bathroom cleaner than when he started and for a fraction of the cost sealed and regrouted the floor and walls and now looks like a completely new shower. Highly… Read more · 1
recommend there service and couldn't have been more professional. Before and after shots attached. Thank you.
Absolutely thrilled with my renovated bathroom. Allison was so knowledgeable and helpful with the entire quoting / assessing process. Removed a badly installed bath and turned it into a waterproofed sanctuary. Thanks Dion & Warren for all your hard work and Dion thank you for keeping everything clean while you did exceptional work! Can definitely recommend this company. Show details · 1
I’m very pleased with the work Deon did putting in the shower, tiling and grouting. He is considerate and didn’t waste any time getting the job done. It all looks really good and professional. Show details · 1
Our Tech, Randy was excellent and did a fantastic job. He was very helpful and friendly. We are very happy as it looks brand new. Show reply
Find out how Megasealed Bathrooms & Balconies compares to other Bathroom Shops
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We recently discovered the grout around our shower drain had degraded and water was leaking through the tile floor. Megasealed were quick to quote and assess the issue, and once we locked in a time, the demolition and tiling were completed seamlessly. Dion, our tiler, was fantastic — attentive to detail, professional, and the quality of his work… Read more · 1
is outstanding. Our shower looks incredible and we couldn’t be happier with the result. Highly recommend.
Wow. So impressed! Randy from Megasealed just left and I have to say that it’s been a long time since I’ve had such a lovely, professional workman in my home. The shower looks better than new, his attention to detail was incredible and his prep work to ensure no mess was outstanding. I couldn’t be happier. I thoroughly recommend Megasealed… Be sure to ask for Randy!! ☺️ Show details · 1
I was very happy with the job done by megasealed. I have use them before in my other house and was very happy with their work. This time a lovely gentleman John did the job and it was spectacular. He was very courteous and punctual. Thank you John. My bathroom looks lovely. So happy and would recommend your company to all my friends and family Show details · 1
Highly recommend Megasealed for bathroom and shower restorations. They resealed our shower, replaced the screen, and it looks like new again. The team was professional, friendly, and delivered excellent quality service. Show details · 1
Alfie was an absolute legend - great customer service, communication, and craftsmanship. He was accomodating and did an incredible job for our shower reno. He even fixed up other bits and pieces we needed done, not to mention our dog loved him. The shower turned out great and we’re very happy. Photos below (shower screen being done by a different… Read more · 1
company so it’s not installed as of the upload). Thanks again Alfie - I reckon anyone who gets you in future will be very happy.
Luke provided outstanding service in arranging the sealing of my five bathrooms between my old and new homes. The Megasealed team exhibited exceptional professionalism, and it was great to have my bathrooms looking fantastic before putting the houses on the market. Show details · 1
Latest follow-ups
They say on their advertisement that they give a free home inspection When I asked and booked to get a quote they rang back and informed me that it will cost $100 for someone to come out I don't call that free I consider that to be false advertising Show details
Follow-up · No arrival as no free quote and I wasn't prepared to pay for a quote I felt angry because they lied about the free quote
Dealing with Megasealed has been a wonderful experience. The grouting in our shower was done 10 years ago by the previous owner of Megasealed. Having the invoice from the original work I found the warranty which stated that the work was Warrantied… Read more · 1
for 25 Years. I called Megasealed and explained to the receptionist about the problem and warranty. Colin Berger was the representative who came to inspect the shower. He did the report and said he would get back to me. After 1 day I received a call to arrange a visit to dor the repair under warranty. At no point was it ever raised that the warranty would not apply. They went way beyond my expectation. These are the people that want our business. An amazing experience. Highly recommended.
Follow-up · It is now some time since the work was completed. The technician did everything that could be expected of him. The work is still perfect. I can highly recommend the use of the Megasealed team.
Wow wow wow! – The mouldy silicone and worn grout just didn't do our bathroom any favours.Rang Megasealed and manager comes out to assess job and sends quote that is very reasonable for scope of work.Nikki the tradespeople comes out a few days later to transform… Read more · 1
the shower alcove with skill and quality product.Do yourself a favour and get no one else.Megasealed know how to renew worn showers. This company knows what is needed and very professional.Going elsewhere would deny your bathroom the best solution for any problem.
Follow-up · The job done by Megasealed has now been 2 years ago.It looks as good today as 2024.Very impressed with the outcome and please don’t hesitate to use them to transform your bathroom wet area.Don’t go anywhere else and a quality finish lasts longer.
Find out how Megasealed Bathrooms & Balconies compares to other Bathroom Shops
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In-depth reviews
This is the 4th Megaseal franchise I have dealt with in 8 years, all of them attempt to shirk warranty responsibility. The first case was a leaking shower that was fully rebuilt, multiple return visits required when the work was not completed correctly and within 3 months of completion the mould stain in the attached photo was evident. Another… Read more
shower base in the same house was done as a preventative measure (had never leaked) and nothing but issues, perimeter seal degraded and leaked ($400 to replace a job previously paid for within the 7 year warranty!) floor product cracking after 5 months of use and again blamed everything accept the product, now wanting us to pay for a total base rebuild. A Sydney property had the local franchisee return 4 times to get a shower leak around a screen to stop after paying for floor and wall redo’s. Every one of my 7 showers done by Megaseal have been issues with products failed, cracking of products inside warranty period and never their product warranty has been accepted, with 4 of them refusing any responsibility. If it was once or twice I’d think ok, but it seems to be the Megaseal way of absolving themselves of product warranty, every return visit for jobs done is to get more money for issues created that didn’t exist before they did the job originally.
I’m at the stage of not trusting their products at all now as they refuse to do warranty repairs, finding multiple excuses with reasons why they can do something different that always costs additional, but never saying at initial application that something else needs to be done to make it work. It is like every job is an opportunity to value add by coming back multiple times and upselling each visit. Franchisees are great people, but the products seem to be nowhere near as good as the claimed warranty, and why bother pushing soo hard the benefits of a warranty when 99% of issues are claimed to be not warranty covered.
And a month after all the documentation, video, photos & information was given to Megaseal head… Read more (+2 replies)
We reside in rural NSW (Yass River area), a location where coordinating reliable trades can often be challenging. However, the team at Megasealed Sydney South East and ACT exceeded our expectations. The entire engagement, from the initial enquiry through to the completed project, was seamlessly managed, characterized by excellent communication… Read more · 1
and competitive, transparent pricing.
Luke conducted a thorough on-site inspection of our leak, presenting us with two comprehensive options and detailed costings. He provided a complete explanation of the process, ensuring all our follow-up questions were addressed professionally.
The technician who performed the work, Edmar, was exceptional. He provided proactive contact on the day of service, arrived punctually, was highly professional in his presentation, and was fully prepared with all necessary tools and materials for the job.
I confidently and highly recommend the Megasealed Sydney South East and ACT team for their professional service and reliability in challenging locations.
From the time Ryan came out to provide a quote to the job being completed by John, the whole experience has been excellent. Ryan was quick to attend, clearly explained the process and timeframe, and gave me confidence in what to expect. I wasn’t ready to proceed immediately as I had a few more questions, but once I was comfortable, I booked the… Read more · 1
job in.
John arrived on time to complete the bathroom regrouting. He was polite, patient, and exceptionally tidy — a true professional. After the work was done, I was very happy with the result. When I later noticed a couple of small areas that needed a touch-up, the team was quick to organise a follow-up appointment so John could fix them before they became bigger issues.
I’m genuinely pleased with the entire experience. The girls in the office were also wonderful — very understanding and accommodating of my shift-work schedule, which made organising appointments much easier. I truly appreciate their flexibility and great service. I would highly recommend the Company, Ryan and John and the rest of the team to anyone requiring bathroom regrouting.
Recent reviews
Robert has done a great job in my bathroom the tiling is well done and im very happy with the bathroom. Robert cleaned up at the end of each day and was very friendly and proffessional. I highly recommend his work. Show reply
Super happy with the grout removal and regrouting of 2 showers areas. The difference is astounding and we are loving the fresh clean look. Karl did a fantastic job, worked in with our routine, and was incredibly respectful. We have another shower area to do, and have engagement Megasealed for this work, with Karl as the tradie. I highly recommend. Show details · 1
Megaseal were fantastic They replaced a shower base and door plus cleaned and grouted the shower for my 80 year old friend All the tradies made her feel at ease and coordination of the job was excellent Highly recommend Kenny and his team Show reply
We had Errol do our grouting and re tile and we were so happy with the service and workmanship. He was so respectful and let me know how long he was away and cleaned up after the job and in-between. We are so happy with the service. Megaseal office ladies were great to deal with too as was the gentleman who measured up our shower screens. All very respectful. Thank you so much. Kindest regards Barry and Deb Stallman Show details · 1
A huge thank you to the team at Shower MegaSeal for the outstanding job on our shower recess. They completed a full regrout and reseal, and the workmanship is absolutely brilliant. The attention to detail was exceptional, and they left everything neat, tidy, and spotless when they finished. It's refreshing to deal with tradespeople who take such… Read more · 1
pride in their work. I wouldn't hesitate to recommend Shower MegaSeal southwest to anyone looking for a professional, high-quality result.
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