Tonepie Q-CLEAN Self-Cleaning Litter Robot

Do not buy from these people!! I am the registered owner of a Tonepie Q-CLEAN Self-Cleaning Litter Robot purchased from PetbudsAU (warranty formally transferred to my name by Petbuds in writing). The unit failed within days... waste leaked through the base onto my floor, the weight sensor registered 40kg on an empty drum after following Petbuds' own recalibration steps, and no safety pause triggered despite the fault, which put my cats at risk. Petbuds confirmed in writing, twice, that they would refund me by direct bank transfer. They then refused to process it, imposing conditions with no basis under Australian Consumer Law, including demanding a statutory declaration witnessed by a Justice of the Peace and photos of my drivers license. When I lodged a complaint with WA Consumer Protection, Petbuds failed to respond within the required timeframe and the matter was escalated to conciliation. When I sent a formal letter of demand by registered post, they replied that they would not pay and that the matter should be decided by a third party, despite their own written refund commitments. I am now taking the matter to VCAT (legal tribunal). If you buy from this company, be aware of how they handle warranty claims when something goes wrong.

Bought the Qclean for my two ragdolls. Price hurt a bit but honestly worth it. The app is actually useful and the sensors are so sensitive my cat stuck his head in and it stopped immediately. Fast delivery too, only took 3 days.