TP-Link AC1600 Archer VR1600v

Great service – Excellent Thanks Lily Ren for your help and guidance to reconfigure my modem. Show details

Excellent – Thanks Christy for your help and guidance to reconfigure my modem. Show reply

Quick fix – Daria promptly fixed my issue after our chat over the phone. Show details ·  1

Do not use it. Unreliable! – Very unreliable device. Every day I lose wifi in the middle of an important Zoom call. Nothing in logs. No new firmware. No support from TP-Link. TPG keeps saying I have to reset settings. I do Linux support job for 25 years and when someone tells me to reset my device over and over again without even lifting a finger to check anything on the modem... it p*sses me off. Show details

TPLINK ROUTER - VOIP Codes – Bought this used for 20 bucks. Unfortunately my model is the locked down pile of garbage provided by TPG. The previous owner had TPG credentials. Trying to setup my home phone with Aussie broadband is basically impossible with this as TPG have locked down the firmware so you can't access the 'Telephony' section. Also, the wifi range is worse than… Read more

my old Optus sagem modem. The only good thing is that the UI for the modem config is pretty good and my ethernet speeds are pretty good.

Its locked to your ISP – On sign up the ISP may say "buy" from us and get it cheap. All works well until you find a better deal and change ISP. This is when the issues begin. You start a chat session or try and call your new ISP to help setup your vr1600v to work on their network. Support request you go to areas on the modem that just doesn't exist, in the process… Read more

days go by with support. Eventually you realise these pages have been removed. Some digging on Google shows this is a rort going on with a set of ISP altering the firmware to hide sections of the menu and therefore you cant complete the setup with your new ISP. This is predatory type of behavior as you believe you are buying a modem that will server you for many years and freedom to move ISP's.

After may years using this router I suddenly couldn’t access internet after removing and reconnecting the adsl cable. However, I got on a call with Tinecia from TP-Link Technical Support and she helped me very quickly. I am still happy with this router after many years

Very helpful Tricia was very patiently and she even called me back when we got cut off. Excellent servic Show details

Thank you so much for you were brilliant patience understanding thanks again Show details

Perfectly explained steps – Janice is awesome girl who helped me setting up my internet connection. She was super quick and explained well my questions. She is a star Show details ·  1

Amazing – Using this for the last few years and no issues. Changed telco and still works as a breeze. Easy to set up and support link at TP link knows inside out of this product and very supportive and helped to troubleshoot. Daria was a star performer and had a lot of patience. She resolved my issue within 5 minutes. Show reply

Addy Fu, a wonderful IT customer support! – I had a problem re-setting the TP-Link router this morning. I spoken with Addy Fu. Addy understood the problem that needed to be fixed. Addy was polite, patient. Great work! Show reply

Penny Tang – Penny was very helpful, polite, and quick. She solved my issue and it has made my day now as I am back online. Thank you Penny. Much appreciated! Show reply

Spoke with Aurelia Kuang, very helpful and nice – Aurelia Kuang handled my problem with professionalism. She reached a solution very quickly and was very nice in guiding me. Thank you!

Fantastic assistance by TP-link Agent Luna to solve my connection issues – Fantastic assistance by TP-link Agent Luna to solve my connection issues. They were amazing in understanding my problem and providing alternate solutions. Thank you for your assistance.

Great Product - Great Staff – I just admit after moving houses and providers this was quite had to navigate however right with a BIG THANKS to Cassiel Yang (TP LINK REP) and lovely lady , very patient and assisted to get the NBN turned on and reconfigure box. Thank you CASSIEL YANG!! Without your support , I don’t think I would have got to this feedback page! Lol. Thank you Cassiel for being awesome!!

excellent service – Miss Janice Yang is very knowledgable and helpfull. Her instructions were precise of configuring Tp-Link modem.

Robust, reliable product; had issues but solved quickly – Purchased this modem many years ago (forgot exactly how many); still works reliably and maintains speed to this. Dropouts seldom occur; I do not recall the last time it did. Had issues with connecting to the internet when switching internet providers, but this was resolved quickly thanks to Cassiel Yang’s help from the technical support team. Overall very satisfied with product and the technical support team, would highly recommend. Show details

Excellent product – Great product, connects well have had awhile now with no issues Show details

This is perfect! – The modem works perfectly and the support from Jasmin was incredible! Show details

Aurelia Kuang – Love her work helping me so fast!! And I admire her she’s will doing a good job. I would give her 100%. Show details

Sonia is amazing – Was helped by a lady named Sonia she was very helpful and managed to get my service connected after 2 other people couldn’t Show details

Rosine Liu is wonderful. She was very helpful and fixed our internet in 3 minutes – I had called tp link after our service provider refused to help us. My call was taken very quickly and rosline Liu fixed our internet very quickly. Wonderful service! Show details

Great support – Tyrone from support had helped me to resolve the issue

Internet light not showing – Rita Han help work out the problem through hood questioning and following process of elimination.

Lifesaver! – I was having alot of issues reconfiguring my modern as I recently changed internet providers, I was connected on live chat with Natasha Liu who was a real big help. We were both sceptical at first due to the model of the modern I had (being limited edition), but we gave it ago and she walked me through what needed to be done and we were able to get my modern reconfigured. Natasha was very helpful. Thank you

Excellent technical issue resolution – Jasmin was such a patient engineer who was very professional and really helped me get my Starlink set up with my TP-Link VR1600v router. We tried many different ways and methods to fix the problems I initially had with getting internet from the Starlink Modem, but it ended up being a very simple matter to fix on the VR1600v router that was from the previous DSL/NBN settings. Highly recommend her services and technical expertise. Show details

issues fixed – had port forwarding issues fixed by customer service, could not have fixed it without their help, it was to setup my security cam for remote viewing. quick responses, problem solved Show reply

Useless modem with no ability to update firmware - so no VOIP capability – Modem supplied by DODO but they are unwilling, and so is TP-Link, to do a basic firmware update so I can have VOIP capability. DODO want me to purchase a new modem at $113 extra (ít appears you pay extra for VOIP) and TP -Link offer no firmware support for their products siting that they have relinquished such luxuries as a software (firmware)… Read more

update to the ISPs who provide the modem. None of this was disclosed at the point of sale. What about basic consumer law here guys as this is false representation - selling a product that won't do the job that you advertise it to do! This is now going in as a TIO dispute as I bought the modem because it had VOIP capability but it appears you dont get that extra facility unless you pay more money to the ISP. Don't worry, DODO are going to get one star too!