My experience with Trilogy Care has been excellent. As a Personal Care Assistant, I have received great support from the team, and communication has always been prompt and professional. The company genuinely cares about delivering quality care while also supporting its staff. I am proud to work with Trilogy Care and would happily recommend them to others. Show reply
Trilogy Care made my transition as a self managed client seamless. There was support readily available at every stage of the process and I was able to bring all my existing support team on board with me. I can't thank them enough. Show reply
We’ve had a great experience with Trilogy. The team is professional, responsive and always helpful. Their support has made managing our services much easier, and we truly appreciate their care and reliability. Highly recommended! Show reply
Reviews with attachments
I’ve recently made the decision to change my aged care provider and I’m very happy I made the change After being dissatisfied with my previous provider for a while and my feelings that it was getting to be unsatisfactory to my needs I did more research on aged care providers that I believed would be a better match to my current and future needs… Read more · 1
That new provider I signed up with is TRILOGY From the very first introduction with Trilogy I felt at ease with my decision they all made me feel like a person with needs rather than just another number Trilogy stepped in for me and made the provider switch very simple and easy and I’m looking forward to a long and close relationship with Trilogy If your not happy with your current provider take a closer look at Trilogy I’m sure you won’t be disappointed Thanks Trilogy for your help I’m very happy with my decision
The support I have received from Trilogy Care has given me confidence that my needs are being managed by a team that genuinely cares about its clients. I appreciate their professionalism, communication, and commitment to helping older Australians and their families. I would highly recommend Trilogy Care to anyone looking for reliable, caring, and… Read more · 1
professional home care support. Thank you to Rony and the entire Trilogy Care team for your excellent service.
Great company to deal with – An amazing company really there for their customers very fair easy to pay your invoices therefore gives you time to find right staff fit never had an issue Happy Show reply
Wonderful Trilogy – We have been with Trilogy now for approximately eight months and have found them to be very helpful and supportive. As it is a new concept for us, I was a little concerned how it would all work. I have not had a moments concern; Trilogy have walked me through each step, and I have found the whole process very easy to negotiate. Show reply
Don't be afraid to go self managed – We are self managed by Trilogy Care. We are very happy with their service. We have all the support we need to be successful self managed clients. If there is any medical problems. Trilogy Care have nurse staff who check on you to make sure everything is improving, Offer advise and support. We are very happy with all areas of. Support from Trilogy… Read more
Care. They are just a phone call away and never to busy to listen, advise,help. The best news is we now have enough money for our needs because it is not getting chewed up in fees.on top of that the service offered by Trilogy care is by far a higher standard than the local company we were with before. We are very glad we made the switch . That was about three years ago. We thank trilogy care for all their support. I am more than happy to recommend Trilogy Care to anyone. Don't be afraid to make the change, all the supports are there to allow you success and peace of mind. Kind regards from a very happy client.
Latest follow-ups
Easy onboarding process made the daunting My Age Care journey far easier to navigate. Great responsive support staff. The 30 day Concierge service was a bonus, being able to offer advice under a Self Managed option.
Follow-up · Since my early engagement thru a helpful Concierge, my communications and experiences have been fractured. Several unanswered emails where I articulated detailed complaints. A promised phone call to resolve it all. Which I never received. Then a number of emails from stand in proxies for my Care Manager who was very busy.. aka Overworked and… Read more
All positive – It is my pleasure to leave a very positive Review for Trilogy Care Self Management. All my interaction with my Plan Care Managers over the past three years especially my current Manager Maddison have been all I would want it to be. My contacts with Reception and Accounts have always been answered in a lovely friendly manner.
Follow-up · Same review as previous. Just not enough money in my package for my needs.
Until recently, I have had excellent service from Trilogy Care and have recommended them to many people. I wondder what is happening now though? My care manager is not answering calls or emails and a request for reimbursement made a month ago hasn't been paid. I hear disturbing accounts of financial difficulties. Please take care. Show 4 replies
Follow-up · I have no issues with TrilogyCare. My service suppliers are paid within a reasonable time. My Care Partner is helpful and co-operative but is constrained by the new legislation. We are 'grandfathered' and supposedly no worse off but be aware, this is not literally true. Still, the cost-savings have to come from somewhere and we are not finding the new regulations onerous.
Positive reviews
The service and communication from Trilogy has been great. Everyone has been attentive, and follow through on what they have said they would deliver. The portal is so easy to use and clear to understand. Show reply
Find out how Trilogy Care compares to other Aged Care / Disability Support Services
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Working with Trilogy Care has been a positive experience. The staff are friendly, approachable, and always willing to help. They provide clear instructions, and communication is excellent. I enjoy working with their clients and appreciate the support I receive from the team. Thank you, Trilogy Care, for the opportunity and for making me feel valued. Show reply
they actually care unlike other because they take care of my mum and, do allthe basic tasks but they do it with much care and they take their job seriously. Honestly might be best homecare ever. 5 star. Show reply
Negative reviews
Such a terrible funding provider. I self manage with the help of trilogy. Which hapen to be most unhelpful. Delaying payment of invoices poor communication and delay or deny funding release. They will ensure you jump through hoops before items are approved. Steer clear. Do your research and get clear statements in writing. "Be careful"
Hi Matt, we're really sorry to hear about your… Read more
Even though income test care fees were waived, Trilogy relentlessly pursued outstanding payments. My father received short-term care services from Trilogy. Before we received confirmation from Centrelink that income test care fees were waived, we were forced to pay $500 to continue receiving services. Under the Aged Care Act, Trilogy should have… Read more
refunded this $500 to the client's account upon receiving confirmation from Centrelink. However, Trilogy continued to accumulate debt and relentlessly pursue the client. Worse still, my father passed away last year. But even after the family notified Trilogy of the client's death (and provided a death certificate), Trilogy continued to pursue the outstanding payments. They sent me over ten collection letters but never responded to my emails.
Invoice Number: Payment Receipt Number: N261852998267
Hi SA, We are truly sorry for your experience, and… Read more (+7 replies)
As Trilogy comprehensively mismanaged a period of respite in a nursing home for my 99 year old mother, I would award no stars if I could. A nursing home provided respite after Trilogy agreed in writing to fund it from the HCP. Almost a year later the nursing home is still waiting for payment. And Trilogy’s answer - as the funds were returned to… Read more
the national pool the family should pay the full amount!
In its frustration, the nursing home requested a contribution from the family to partially cover its expense’s. The nursing home, which is simply an innocent third party creditor that provided care based on Trilogy’s promise of payment, subsequently withdrew its request.
But it is staggering that a provider feels it can retrospectively shift the burden of an approved care cost onto a family simply because it (the provider) missed an administrative deadline. And it is mystifying that it returned funds while an invoice still remained outstanding.
As this is Trilogy’s administrative failure it should settle the outstanding debt with the nursing home using its own corporate funds. I have not yet lodged a formal complaint with the Aged Care Quality and Safety Commission because I preferred a low-key option, namely writing to Trilogy in January 2026. But it is now June and I have not received a reply. At this stage I do not want a salvaging phone call from Trilogy as the damage has been done. By this I mean there has been a loss of good faith between the nursing home and my family, which is a shame because we will need a good nursing home in the near future.
Hi Roman, Thank you for taking the time to share… Read more (+2 replies)
Recent reviews
My mum has been at Trilogy for a while now and I’m really happy with how they look after her. The staff are kind and patient and treat her with respect. She always looks clean and comfortable when I visit. It has taken a lot of worry off my shoulders knowing she is safe and cared for. Easy 5 stars. Show reply
I highly recommend Trilogy Care. Their team is fantastic, responsive, and always respectful. My care partner Jennifer really took the time to understand my specific needs and helped me tailor a care plan that perfectly suits my lifestyle. Her support with my budget and care planning has been essential for me. Show reply
Congratulations to all the team at trilogy care. You have exceeded my expectations. I am self managing my package and it's nice to know that someone is always available to answer your questions and assist in any way they can. Show reply
I joined Trilogy a few weeks ago and have found the self manage service to be quite nice and affordable, with the staff being very kind and respectful. In the past I had my share of problems with other providers, so I hope my message helps anyone looking for a good quality provider: I live rurally and it can get isolating, but I still value being… Read more · 1
independent for myself and want to keep costs low. So I chose to self manage. The budget and care plan they gave me for this is easy to understand, and I really liked that they also had a team who helped me find my services when I was getting started. I do like knowing I’ve got people at Trilogy who can help take care of things for me, if I need, and I love the two Carer ladies who I now have throughout the week to come and keep me company, and clean in spots I can’t reach any more. All things considered, I’m having quite an enjoyable experience so far.
Find out how Trilogy Care compares to other Aged Care / Disability Support Services
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We have found it a pleasure to deal with our care coordinators. They have always been so empathetic and responsive. Our support workers are happy too because Trilogy pays their accounts without delay. Show reply
My dad has been at Trilogy for a while now and I’m really happy with how they look after him. The staff are kind, patient and treat him with respect, and he always looks clean and comfortable when I visit. It’s taken a lot of worry off my shoulders knowing he’s safe and cared for. Easy 5 stars. Show reply
Fantastic Aged Care Service Provider! They genuinely care about people like me, helping us stay safe and comfortable right in our own homes. They are incredibly trustworthy and go above and beyond to do what's truly best for me. I'm so grateful to my care partner—she’s always so helpful and genuinely professional. She really understands my needs,… Read more · 1
and I can feel her kindness and warmth through every conversation, her beautiful smile shining through the phone.
A big thank you to Rony at Trilogy care. Over the last few weeks your friendliness,courtesy and kindness helped me feel more confident going forward . You talked me through the process and helped me . Knowing that your help and understanding is only a phone call away is very reassuring . Thank you for helping me stay in my home. Show reply
Trilogy Care is a wonderful provider to work alongside. They are highly efficient, professional, and always pay invoices quickly without any hassle. The staff are supportive, responsive, and always ready to help when needed. Show reply
Trilogy Care has a wonderful team! As someone new to receiving services, I found the whole process quite overwhelming at first. But the care partner Jennifer at Trilogy Care made everything so simple and took the time to go through every detail with me. I felt fully supported and highly value her expertise. Show reply
My care partner in Trilogy Care is always respond my email and questions very quick and very helpful when I need support. Their account team paid the support worker invoice quickly. Show reply
We transferred over from our previous provider to Trilogy care because we were getting little to no help, and paying a lot for nothing. Since then, the improvement has been great! Trilogy have been such a big help for my family. Their team did more for me in a few months than we ever got with our last two providers combined.. I’m super appreciative for the hard work and care that they’ve put into supporting us! Show reply
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Hi Garry, Thank you so much for taking the time to… Read more