Best Aged Care / Disability Support Services

Mum was at Colthup Manor for about 5 years. She was always clean and comfortable. She ate very well and the staff were always lovely to our family.… Read more

They kept us well informed at all times. She passed away recently and they have been very kind to us in our loss.

I had my assessment in September 2025, the Aged Care Approval (SAH L3) came thru just 5 days later. But was informed the wait time for funding would… Read more

be 10 - 11 mths.

I used that interim time to locate any providers that would be able to support me ..... I had plenty of time to digest all the paperwork and make a decision. By the time my funding became available in May 2026 I had already made the decision to go thru TRILOGY as my provider. This was 8 mths from my original assessment.

Within 2 weeks I had signed the contract and had my initial contact / introductory phone call from Mahliqa, My Care Partner with TRILOGY.

The following day I had phone calls from my allocated Physio and Podiatrist..... who both started within days.

My SAH package has been seamless since I made contact with TRILOGY and even more so with the support of Mahliqa, my Care Partner who has been incredibly helpful and supportive.

As we reach our 'older years' we certainly need the support of others ..... and I have found this to be the case with TRILOGY.

THANK YOU TO THE TRILOGY TEAM.

Leone (Canberra)

Omg my mother is in a Bupa aged care home and I am constantly raising concerns I hope that I’m heard because it will be the last time I communicate… Read more

with the home. I will go externally if I need to I gave two stars in the hope they improve on their care practices and staff attitudes

InHome Assist company deceptively cold called my elderly parents who live at home and are in their 90's. Fortunately my mother advised me and I was… Read more

there for the meeting - much to the dismay of the sales lady. She advised she had been referred by a doctor, which was highly unlikely as their GP would have advised them if he was doing so. She acted like she was a nurse (but confirmed she wasn't when asked), questioning their health etc and pushed for new beds and chairs at exhorbitant prices. Safe to say nothing was purchased or signed up for. Be very careful of these people.

We changed from another provider to just better care. May has done more for my lovely wife in two weeks than the previous carer company did in 2… Read more

years, I have no hesitation at all in recommending this company. My wife has a terminal illness and no one else other than May has cared enough to look after her. We love you May.

Isizah Godspower – These are the worst people I have come across in my entire life. They invited me for an interview, told me I passed the interview, collected my visa,… Read more

passport, tax file number, bank detail, and all the information private to me. After 2 weeks, I did not hear anything from them. I called, and nobody answered. I emailed them, and they said they were auditing. This happened last year, and until today, I have never heard from them. Why collect my personal and private information if you are not ready for employment.

You won’t find a better Home Care Package Provider. Professional, transparent, reliable, communication is amazing and best of all locally owned and operated by compassionate people who genuinely care!

Great Service – I was given a great service by Home Care Heros. They were very efficient in finding me heros immediately after I notified them of my special needs. The heros are in my local area and at a reasonable hourly rate.

My Mother is in the Memory Support Unit and has been there for several months. The care has been outstanding. The staff are warm, professional,… Read more

thorough and always have a ready smile. The staff have gone the extra yard many times, to try to accommodate calls and contacts from Overseas to speak to my Mother. They keep the family informed and up to date, at all times. The Geriatrician that attends the Unit is incredible - warm, thorough, professional, holistic. I cannot recommend this place highly enough.

The SIL team at my mother’s residence transitioned to Nurse Next Door with what initially appeared to be strong promise. The organisation presented… Read more

as experienced and assured us of high standards of care, including oversight from registered nurses. Unfortunately, our experience since the transition has been consistently disappointing.

There has been an extremely high turnover of staff across all levels, including support workers, registered nurses, team leaders, and senior management. This lack of continuity makes it very difficult to maintain accountability or ensure consistent standards of care.

We have experienced several serious issues, including a critical medication error where my mother was administered another resident’s full Webster pack for the evening (approximately 10 medications). This resulted in her being hospitalised for several days while doctors worked to stabilise her condition. This incident alone raises significant concerns regarding medication management and supervision.

Additional concerns include staff sleeping during active overnight shifts, inadequate training for SIL staff caring for high-needs residents, and a culture where responsibility appears to be placed on frontline staff rather than addressed at a management level. Essential equipment has also been allowed to go uncharged, preventing safe transfers for multiple residents.

From a day-to-day care perspective, there have been ongoing issues with basic household management, including failure to maintain adequate groceries and improper food rotation, resulting in spoiled items being left unused. My mother relies on 24/7 care and they have left her in the past waiting to go to bed till 10:30pm, dinner late when shes hungry, left waiting to go to the toilet etc.

Overall, the service has required an unreasonable level of oversight from family members, which is particularly challenging when not living on-site. Based on our experience, the level of care and professionalism has not been close to meeting our expectations, and I would strongly encourage others to carefully consider their options.

Been with this company for a while and always found the care great. I have a few long term carers that help me with shopping and cleaning and found that I have connected well with them. Nothing has been too much hassle.

They have not updated their information on the My Aged care website, so they came up in a search for my area. However, upon phoning and waiting on hold for 25 mins, I was told they don't service my area. Very poor show and a waste of everyone's time.

I was disgusted with the treatment of my auntie in this place. They left her in the nappy ALL day resulting in a rash and a UTI! When they ‘did’ take… Read more

her to the toilet, they poured a bucket of water over her head (whilst sitting on the toilet). This was their idea of giving her a shower! She was never taken outside. Only moved from couch to bed where she stayed all day. She was extremely depressed due to lack of brain stimulation. Elderly residents deserve to be treated with dignity & respect. If staff do not have the skill or training to meet their needs, they should be permitted to operate.

Absolutely the most disorganised service provider I've ever come across. Staff are clueless (not their fault). Change case managers without… Read more

notifying clients, emails not answered, dont tell visiting staff re clients conditions. Im training them as my husband is 90% blind....reckless & unprofessional. I've had enough of this crap. But they can get emails out that their prices are increasing. Grrrrrrr

A BEAUTIFUL PLACE TO LIVE.As a Resident of Claremont Gardens.I couldn't be happier.Having come from Homelessness .I am So Grateful to have a safe… Read more

place to lay My head.The Meals are Great.The staff are so Friendly and Approachable. I'm Always Greeted with a Warm smile.Lisa the Manager is a BEAUTIFUL Soul.She Will Endeavour to solve any issues that come up.The Village is Clean,the Gardens are very tidy.There are landury Facilities And it's Pet friendly. I can recommend Claremont Gardens as a Great choice for Anyone Wanting to downsize And to be part of a Gated Community.All the best Jo Jo.

Centacare Brisbane is always there to help. They are always wonderful, polite and I never had to wait long for help whether it’s a tradie, plumber or any information I need. Thank you guys I would be lost without you.