Woolworths

Online home delivery shopping is something I choose to STOP. I received damaged products in home delivery and attempted to call the store direct only to find this cann ont happen, instead we are transferred to Ai Olive to decide our course of action. I wanted to contact Woolworths direct to simply request that delivery drivers take care and just a… Read more

little bit more responsibility with handling. My dry products resembled being used as a football and the damage was exposed upon opening to consume. I put in a complaint as forced by the Ai Olive process and received ab e-mail stating that my complaint was unsucessful. Now remember that it wasnt my original intention to complain for reimbursemement. I attempted to locate a store telephone number direct and was then given a number to call bt Ai Olive once again. I called the number and it has a voice message stating that a wait of possibly over one hour WILL be likely because as usual all lines and operators are busy. I triede this service multiple times with the same outcome. Ai is obviously here to stay and apparently so is Olive. However when Ai is simply in place to fill a process without a final outcome it would appear that the joke is on us people. My suggestion is to purchase wisely and only buy unbreakables as you will not receive satisfaction or resolve. My outcome was apparently driven by Ai OLIVE simply because I didnt consume my products in a timely manner, inside a couple of days! yep, the right to consume in a timely manner is also being dictated to us by the BIG BUSINESS. This is not a fake review!

What a horrible experience at the Miranda store express checkout this morning, two girls behind the counter. The one that was serving the customer before me was a Woolworths employee having a nice long chat while I’m waiting. The other Woolworths employee chose to ignore me and have a conversation with the other two employees. I wasn’t acknowledged and I was just treated as a number shocking.

Not sure what is happening at Woolworths Bracken Ridge Queensland shelves consistently not filled, this is my third week in a row I have had to go to Coles to get the rest of my groceries. Honestly think they are trying to close the store I will start shopping at Coles and just do milk and bread run at Woolworths when needed. Show details

Woolworths Cookware promotion completely Misleading and Disappointing which end up a scam which said the promotion was up till 7 July and no stock was in store buy 14 June and Points were still collecting on my Woolworths every day up still 23 June… Read more

my store was in Portland vic and they didn’t no if they were getting more stock l have been to Mt Gambier S.A. to 2 stores there no stock been to Hamilton Vic no stock ever been Millicent in SA no stock been to Kerang Vic no stock with this Cookware Promotion Rang Woolworths Head Office no help there ever what this Country going to so all the customer who have Points that they can’t uses which show we have been Scam where Woolworths Promotion Department in Head Office has let down customers very badly in this Promotion which said it was up till 7/7/2026 and we run out by 14/6/26 or before that with something with items so what do l do with my points now so if you have 50 Points it cost me aleast a $1000.00 dollars if you only spend exactly $20..00 in every transaction so me they own me $50.00 and that no even 10% l still what my small fry pan that l deserve from Woolworths Promotion Team Than you and all the other customers that miss out this is not the customers fault it Woolworths

Purchased red grapes from rosebud Woolworths store on the 22 nd June, Half were rotten. Returned the next day on the 23 rd June , receipt and rotten grapes in hand ,to be told I needed to inform the store before 10 pm the same day!! By principle, I… Read more

stated that no one is expected to open and consume fruit or any other product the same day of purchase, or be told” we can’t help you”as it’s not our service policy! This is unconscionable and unacceptable. I also reiterated to the very rude Female Cole’s assisted that this was reason for me to vote with my feet and shop elsewhere. This was a matter of principle as I’ve experienced outdated fruit in the past and did nothing about it. I will seriously spend my $300 per week elsewhere because this policy doesn’t deserve my business in such a tight economy. My polite demeanour meant nothing to this unhelpful individual!!! Extremely annoyed!!!

Shout out to the 2 staff members at the Heidelberg store who assisted to attend to customers parking in disabled spaces without permits. Thank you for taking the matter seriously and proactively taking steps to address the matter. Show details

Woolworths Willoughby has been excellent with direct to boot. I have used it for several months this year due to a hip injury and found the service to be very good. Sure sometimes it's not perfect but if you tell in the app you're on the way and in a certain bay, the friendly staff come to you with the goods. Costs nothing if it's not immediate. I… Read more

believe service may differ between different locations though. I found Willoughby is much better than Woolworths Gordon. The Willoughby staff are always courteous and helpful.

Can someone please advise why most of the item labeling in Woolworths particularly in the deli and meat sections, has a very large bold font for the price but very small product details, which are extremely difficult to read Show details

There should be negative stars for this one. Driver this morning of Truck rego S175DGS attended property but did not follow instructions. I approached driver and spoke to him about this. His rtesponse was to scream at me for several mintes, then sit in the truck for over 5minutes only toi drive off with my shopping. Nearly $200 worth. This driver MUST loose their job

I am so angry, I placed an order today just like any other only when it arrived I said to the delivery driver, is that all? He responded yes, then I find a number of items missing I would estimate 2 bags, containing milk and soft drinks. Well, try and resolve this issue, I don't want a refund I want the items, just wondering where they, the items may be eh? Looks like my Woolies shopping days are over.

Poor customer service at checkout. I asked whether they had the $2 Commonwealth games coins available. The checkout girl said yes but they could only give them out as change. I told her that was fine, it was why I was asking, so I could pu through a couple of items to pay in cash (to get a coin) and pay the rest on card. I payed for my items and… Read more

it was $6 change. She handed me a $5 note and $1 coin. I asked if I could get the change in $2 coins so I could get one of the Commonwealth games coins. She told me they can only give the coins out as change. I said "yes, I know which is why I paid in cash. The change is $6 which could include $2 coins. Otherwise I would have put all the items through together and paid fully by card." She ended up giving me a $2 coin but seriously? The effort you have to go for something so simple.

Why does Woolworths feel that everyone should do their own checkout. Robina Woolworths always seem to have the express checkout closed which forces people with only a few items to stand in line with people who have large trolleys full of product. After asking the girl on the checkout tonight why they yet again have no express checkout open she… Read more

stated that they need more people in the self serve area. It took probably 15 mins for someone to notice how many fully laden trolleys were waiting at one checkout. Sorry Woolworths , but you don't offer a discount on groceries if you serve yourself , nor do you consider elderly people who don't use self checkout . No wonder people like IGA and Aldi , you seem to have lost sight of what good service is.

we had Woolworths delivered and they forgot one bag of products valued at $90 and they offered to re deliver but at our expense and a refund will take up to 3 days so the home delivery was meant for us to save time in our lives but their incompetence just cost us more time than just doing it ourselves. I'm trying really hard to get away from these companies.