Archie Lloyd's Hair Extensions
2 reviews
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No delivery, no refund, and no communication. I ordered hair from Archie Lloyds in December after receiving advice from the company via their Facebook Messenger. To encourage me to buy, I was promised a free gift and free shipping that they said would be refunded after dispatch (I received neither the gift nor the refund of the shipping). It was a custom order, so the delivery time was 6–8 weeks.
When the order eventually arrived after 6 weeks, it was the wrong product (I ordered Genius Weft and received clip-ins). The company offered a partial refund or an exchange, and I chose an exchange as I can’t use the clip-ins. I received a message a few days later that the new hair was ordered for me, but I never received a new order confirmation. And from that point on, the experience became extremely frustrating. I had to chase every update myself, often having to send multiple messages just to receive a response. They came up with all sorts of excuses for not replying or following up as promised: sickness in the family, flooding of their offices, not being able to find a cheap enough return label for the return of the clip-ins and more.
Eight weeks after they claimed to have ordered the new hair for me, I still hadn’t heard from them, so I messaged them. They replied that the hair had been sent out to me on that same day (what a coincidence). They said it would be with me in 3–5 days. When nothing had arrived on the 8th day, I messaged them again and was then told there was a holdup at customs (this was an EU-to-EU shipment, why would it be held up in customs?).
Despite repeated requests, they refused to provide a tracking number, coming up with a strange excuse about how the tracking number would change when it went from customs to the carrier (no such thing). I said it didn’t matter and asked for the current tracking number, but they refused. They also provided no explanation as to why my package would be stuck in customs in the first place. They never updated me on the situation from this point on. Just silence.
It has now been just over 5 weeks since I was told the new hair was shipped to me and now my messages are being ignored.
So the reality is: they’ve stolen €640 from me. The clip-ins are completely useless to me. They are not suitable for my hair type or my needs, and they’re a cheaper product too. I can only hope to be able to sell them at a significant loss.
This has been a shockingly disappointing experience, with poor communication, broken promises from the start, and a complete lack of accountability.
Definitely AVOID at all costs!
- Date Purchased: December 2025
- +6
Tampered Package, Damaged Product, and Zero Accountability then Blocked me!!!) I ordered hair extensions from Archie Lloyd and paid $850 (after a discount: originally priced at $1,050). For that kind of money, I expected high-quality hair and professional service. Instead, I received a product that was clearly tampered with. The package arrived in a flimsy, damaged box. The extensions looked used, the packaging was re-taped, the hair was already knotted and patchy, the hairnet was missing, and the leaflet was bent and poorly thrown in. It was an unprofessional mess. I reached out to the company via Instagram. They initially said they would file a courier claim, but gave no real updates. I had to chase them for any response.
I then tried to escalate through PayPal, but was unsuccessful. The seller falsely claimed they had offered me a $100 partial refund, which was never true, I was never offered anything at all. And paypal was useless as their policy doesn't cover damage product received, which doesn't make sense, and was unable to request a chargeback through the bank due to the nature of paypal transactions... I then tried to contact them again to ask regarding the partial refund and they just ignored my messages leaving it on "seen" They never updated me on the courier claim either, I wouldn't be surprised if they pocketed it themselves as-well. This back and forth went on for over 2 months! Not to mention I waited for the actual item delivery for 5-6 weeks on top of that!
Hoping to salvage the product, I then washed the extensions using professional hair extension products, but the hair remained tangled, uneven/ patchy colour(bled during wash, not properly coloured), and unusable. When I told them this, they refused to take responsibility and deflected all blame, and then blocked me on instagram entirely!!! When I originally received it, i shared my experience in a well-known hair extensions Facebook group, I found many others had similar issues. Several people said they received low-quality products and noted the brand uses sneaky advertising tactics, including what appear to be paid or fake positive reviews to mislead buyers. This entire experience felt like a scam. The product quality, customer service, and company ethics were all appalling! especially for the price.
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