Austrack Campers

We had a Roof Stuck situation and I couldn’t find anything wrong. No tripped breaker or blown fuse. Rang Jimmy at the Caboolture office and he guided me through fixing it in just a few minutes. Absolutely bloody Legend status. Got us back to living our best lives and not panicking over how bad this could get. Awesome. Show details

We had issues with our electrical system, we spoke to Jimmy and he was very helpful and took care of our situation. we are now just waiting to receive our new parts. Show details

I baught a Talawana 13 at the end of 2024. It is already falling apart. Cupboards do not line up, the outside shower door no longer stays closed, the… Read more

waste door does not lock, the main door is faulty, there are lights that have never worked, Austrack Warranty and CS is terrible, this product is terrible and a waste of money. My advice is to stay away from this terrible product…..the only travelling this thing has done is from the shop to the caravan park….it has not gone any where near a dirt road. It is a terrible product If there was negative 5 stars that is what I would rate this.

Needed a replacement awning for our Austrack Tanami X15A. Scott in spare parts did an outstanding job in getting it to us, going well and truly above and beyond. I’ve just retired from the automotive parts business and an organisations spare parts operation is often a good indicator as to its overall approach to QA and after sales services. Can’t speak more highly of these guys. Show details

Thank you Jimmy, You went way beyond answering my initial problem of getting starlink to work off 12 volts. You walked me through setting up my generator properly so it inputs the correct charge to my caravan and I will now have access to the correct power wherever we go. My starlink now works wherever we are. Thanks again Jimmy. As I said to you I think you are a genius. Regards Ron B

We bought an Austrack Simpson X, and while it isn't in Warranty anymore, Simone and her fantastic team in Spare Parts continue to provide us with replacement parts to get the van back on the road, going again. Fantastic work!

I have tried to be patient with Austrack, however I want to warn anyone else on here about the incredibly frustrating and heartbreaking experience we have had. Avoid Austrack at all costs. We bought a brand new Stockton X7 (March 2026) build, collected it at the beginning of April and have not been able to use it yet. We set it up on the driveway… Read more

and my 3 year old daughter fell through the bench seat as she tried to climb on to her bed. She scraped her leg and is now scared to even go in the van. After communicating with several other Stockton owners, it appears that during construction ours was not built with enough of a lip overhang to support any weight (mind you this is on the seating area used to access the bed by adults, and converts to a double bed). When returned for repairs, it came back worse! The chipboard was not replaced after being told it would be, and no support was added, the same thing would happen again, with half the weight applied. They have been IMPOSSIBLE to deal with, they refuse to replace the camper and we have now been waiting THIRTEEN WEEKS for repairs and STILL do not have a timeframe for their next attempt at 'fixing' all of the issues'. We are seeking legal action as we have been paying for the camper, insurance and rego for over 3 months, and have not even been able to use it. In addition, the van was further damaged while in for repair: A list of the major faults identified are below: -The ‘repaired’ chair still has splintered timber on top and underneath. The addition on the piece of steel does not provide any additional support and the chair cannot weight bare as needed to access the bed. This is a major failure and safety concern. The ‘repair’ also forces the cupboard well out of alignment, which means the table cannot go up and down without scraping and damaging, and the adjacent cupboard cannot open due to the pressure being pushed on it from the table. -The annex cords remaining uncovered – despite being shown another van where they are sealed -Further damage to the jockey wheel, which has not been repaired and appears unable to align correctly due to the screw placement -Scratches to the fridge that appear to have occurred during the repair process -Mark at the bottom and back of van where it has rubbed up against something -Screws not in completely on multiple fittings around the van -Consistent scratches, too many to count, along both edges of the roof of the van that were not there previously and leave exposed steel -Every bolt and attachment on the roof racks is rusted already -Deep and long scratches along roof edge -Globs of sealant all along the roof -Door clip rusted inside van C-aravan step covered completely in rust, it has been tucked underneath the van the entire time we have had it -Random unfilled screw holes -The repair under the table for the shifter is not only incredibly messy with silicone everywhere, but remains moving when used to move table -Rust in door frame and the frame of the van underneath the door -Rusted hinge inside the outside cupboards We have been told it could still be another THREE months until replacement parts arrive, taking it to a total of SIX MONTHS of owning the camper without being able to use it. To say we are devastated is an understatement. We have contacted the ACCC and have lodged a complaint with the ACL. If you have further experiences like ours, please reach out.

Poor quality and poor after sales service. Pakenham sales and service staff were good at fixing minor issues we had with our Gibb 16C. We ought the caravan because the layout and features suited us perfectly. However towing the van was a nightmare. It was unstable at speed from 80 to 100kmh. service advised to add water to the tanks as empty there… Read more

was a possibility of sway. Tried this and still not right. Got pulled sideways badly by a semi with an empty trailer. Denial by austrack of any issues. had van weight by independent company and found tare was above the vin plate by 130kg. Also height of van (l-r) was in error with the heaviest side being higher. Contacted service/warranty in QLD and got a negative response including statements that these independent weighing services were mavericks. We were not able to tow the van back to pakenham for them to investigate and the pakenham manager said we were wrong in saying the van was unstable. Overall apart from one of the sales guys and the pakenham service staff who have been as helpful as they can be Austrack have been in denial about all the issues we raised and even accused us of changing ou mind. After contacting the CEO several times and being handballed to other managers to deal with us we finally got what we were after in a full refund of the purchase price. It took threats of reporting to consumer affairs and to Transport Australia to get them to refund and still they denied there was anything wrong.

Don't Do it!!!!! Purchased at a camping show, we experienced delays upon delays which cost us money as we'd pre-booked camping trips. Our caravan 16 foot hybrid has had nothing but issues since. We've logged a warranty claim as soon as a few days post pickup.... do you think nearly a year on its been resolved? Absolutely not. We haven't heard from… Read more

them since! Their warranty means nothing. Their word means nothing. AVOID!!!!!!!!!!!!!!!! Can provide pictures etc should it be needed.

A big shout out to the after sales service provided by Brian from Caboolture Austrack Campers. We have had so many questions about our new van and nothing has been a bother to him to help us out. Show details

Backup and warranty service has been exemplary! Only a couple of minor things, but the team has been great to deal with and promptly sorted any issues, and sent a couple of easy fit replacement components when necessary. The submission process was easy and followed up promptly. These are good campers and well backed up. Show details

We've had our Talawana x15 a couple of months purchased from the friendly team at Heatherbrae NSW. We had a few minor superficial faults that were responded to quickly by the warranty team. Since we planned a trip up QLD way, we booked in our warranty repairs and first service with the very professional team at AOE Burpengary while we were there.… Read more

Thanks to Skye and her team for their diligence and patience with all our questions. A couple of days later we found that our toilet, heater, air con and fridges went down... Skye put us onto the Tech team who talked us through the ins and outs of the Renogy system... still learning. A big thank‑you to Jimmy for his expertise and patience—both in fixing the issue and in helping us to better understand how the system operates.

We've had a few tech issues with the Talawana X16B since we picked it up on Dec 25. Brian ( Tech Support ) at Austrack has been awesome to talk us through to resolve issues quickly. We had to get a part replaced under warranty and Brian sent the part out quickly we had it fitted and invoice paid by Austrack. Show details

Had a warranty claim for the fridge that came with the van. The support and follow up to date has been great. Jay has responded quickly to all communications and resolved our issue. Very happy with the customer support. Show details

After we got our new Talawana x15, we had a small leak in a corner. Austrack react in a very helpful way. We could repair it locally and they would pay the repair. I got the payment the same day as I paid the invoice. Show details

Brought new x15b 2025. Promised the world at the sales point, but after sales support is disgraceful! We have had the hot water unit nearly burn down the van while our kids were inside, smoke and melted parts, you would think the hot water unit would be replaced....nope let's order just the circuit board as apparently it's designed to be the fail… Read more

point...not a fuse? That's straight from the warranty service departments mouth. 3 months after warranty claim submitted....parts still coming from China. Poor communication & won't remove the part from a new van. No parts in stock. Just have to put up with a $65000 van having no hot water and use the caravan park showers. The workmanship on the van as a whole is very poor! Paint fading and surface rust spots already. Spend your hard earned cash elsewhere. Buyer beware!

Once again Holiday is ruined!!!!! We have had this Campervan for close to 1 year and have not had a successful holiday in it. We drove 4 and half hours and set up and 30 mins later the power failed again after having it repaired and promised everything was perfect. the van tested fine in the showroom and yet again once its set up it fails within… Read more

30 mins. Our poor kids are stuck In 36 degree heat with no power Safe to say 4th ruined holiday we will be demanding our money back and they can have this lemon for scrap. we will be contacting ombudsman and a legal team this week to discuss our options to ensure we get our full purchased amount back. I will never want to nor feel comfortable taking this away again..

Huge shout out to Lisa from the pakenham branch best experience to have Lisa hand over the van she was amazing from start to finish lovely lady and amazing to deal with needs a huge pat on the back absolute ledge thank you so much Show reply

Well the dust has now settled on our first trip up north, wanna just say thank you Ray for manipulating our order of delivery to make it possible to meet our deadline for the just finished school holidays. Throughout this process I can say that the Perth team is first rate. The default to Queensland when you guys are busy, needs work. So why do… Read more ·  1

I want to provide this feedback, those that know me will say that I can be a very hard task master, our Talawana X15 busted the outback roads we went on like a hot knife through butter, from Marble Bar to Hedland, Pardoo Station and Barnhill Station, not a single glitch.

We couldn't get our HWS working which we weren't overly concerned about, thinking it would be something simple we were doing, and it turned out to be that way, as we had to pass by Austrack we thought we'd pop in, now the boys were flat to the floor with a Caravan expo in Mandurah and initially we were told to come back the following week by whoever took the phone call, given we live in Collie some 200 clicks away that wasn't an option.

We arrived on the Thursday, we'd had a mishap on the car (blown tyre coming out of Hedland) which in the 42 degree heat I may have forgotten to lift the jockey wheel up (I used it as a jack stand in the event the Colorado fell off the jack).

I walked in and got a hold of Tony (our sales consultant and he was a consultant not a salesman) who COULD NOT DO ENOUGH FOR US, within minutes he had Pete the gas guy come out, HWS sorted and he sorted a replacement jockey wheel nc saving us $400+

Throughout the initial sale, the delivery, the climatisation and operation appointment to the after sales support we could not be any more impressed.

Tick goes to the van which every body told me "don't buy Chinese" like the Chinese don't make any products.................I can tell you, the Chinese stuff is just as good as Aussie made, gets here when they promise to get it here and then the local team just kicks arse.

Thanks Tony, amazing service and support

From Peter and Corry-Lynne Blurton (Collie).

The after sales service from austrack has been utterly disgusting we have waited over three weeks for a wheel that does not fit Iur van our hot water isn't working and now our aircon leaks and we had a water leak inside the van after rain the two warranty claims l have put in still have not been resolved l have been told [Name Removed] is very… Read more

busy and hasn't even had time to have lunch and the other staff members are sick with coved supposedly l am extremely frustrated and angry and will be having my opinion of the after sales service team known on social media

Just picked up our Gibb 16B 10 days ago. First trip out and we discover 2 leaks in the roof. Really disappointing that when contacting Austrack, they tell us we have to get it fixed ourselves from a third party and submit a warranty claim as they don't do repairs. The FB pages remove your posts if you ask a question enquiring if anyone else has… Read more

had the same issues. This has left a terrible taste in our mouths, if this is the "service" we can expect, I recommend steering clear of this company.

Bought a new gibb14 off the show room from Rocklea on the 14.2.25, 9 days later with rain events happening in QLD we found our van had substantial leaks in 2 areas of the roof. I contacted and lodged a claim for repair and had to take it to Caboolture where it was there for just under 2 weeks. got a call saying it was all good to pick up on… Read more

the 28.3.25 and was tested for leaks, mind you 400klm round trips and 6hrs of driving at my cost. The very next morning after we picked it up more rain over night and guess what still leaking, oh and they said they had video evidence of the check which I asked for, it was done with a hand held hose which hardly replicates a rain event, I forwarded my photos and videos to them as well. Still haven't been able to use the van since buying 3 months ago and been a nightmare, trying to get our money back due to the product faults and poor workman ship it has but they reckon it's a warranty issue, apparently they want to fix it again properly all I want to do is part ways with it. Very dissatisfied with the product and would steer clear of the brand all together.

Spoke to Luke at the Pakenham location today. Luke was so helpful with my questions regarding the awning and also advised they are a repair centre. Wish I knew as I would have intrusted my van to those guys over the poor service and Caravan Fix, Show details ·  1

We have just put a deposit on a Austrack at Caboolture, off road hybrid caravan, our first ever van! Andrew was our sales man,what a great guy, very personal easy to talk things through and there was alot of talking ! he is new to Austrack so sometimes had to get Matt to help with some our hard and interesting questions, he is great to deal with… Read more

as well, so many campers to look at, we went one day looked at 5 different companies all with in walking distance of each other , went back to Austrack the next day thinking we knew which camper we were going to get, walked in, spent another 2 + hours with Andrew before we signed the deal , great , happy guys to deal with, I'm sure the rest of our journey with this company will be the same :) Tracy and Darren

Purchased a new Tanami X15B form the Adelaide show. Professional sales staff (Dazza and Ben) who took the time to listen to our requirements. Received the van 5 days later. Had an immediate issue (operator error, but a common issue) which meant I had to take it back to the showroom the very next morning. The team (led by Ben H) couldnt have been more helpful and engaged. Very satisfied to date and hats off to the Adelaide team. Show details