1,198 reviews
AI reviews summary
Camile & Stone receives polarized feedback, with a high volume of praise for their modern, affordable designs and responsive customer service, contrasted by severe complaints regarding product durability and seasonal logistics. While many users report excellent experiences with daily-wear items, a significant segment has encountered manufacturing defects such as lost stones or tarnishing.
Pros
- Responsive Support: Most users report that the customer service team is prompt, empathetic, and professional, frequently providing free replacements or store credit when issues arise.
- Aesthetic and Design: The jewellery is frequently described as stunning, elegant, and stylish, with particular praise for the dainty designs and personalised initial pieces.
- Speedy Fulfilment: Outside of peak holiday periods, delivery is often noted as being exceptionally fast, with items arriving well-packaged and as described.
- Hypoallergenic Quality: Several users with sensitive skin have highlighted that the jewellery is comfortable for 24/7 wear and does not cause irritation or skin discolouration.
Cons
- Durability Concerns: Recurring reports indicate that stones frequently fall out of rings and bracelets, and gold plating can tarnish or wear off within a very short timeframe.
- Size Discrepancies: Multiple complaints state that items, particularly earrings and crosses, are significantly smaller than they appear in model photos or online descriptions.
- Peak Period Delays: During busy seasons like Christmas and Mother's Day, there are frequent reports of unfulfilled delivery guarantees and a complete breakdown in communication.
- Refund Friction: While replacements are easily offered, some users found it difficult to obtain actual cash refunds, often being pushed toward store credit or charged restocking fees.
Verdict
Camile & Stone is a viable option for trendy, affordable jewellery, provided consumers are aware of potential durability issues with stones and plating. While their customer service is highly effective at resolving faults with replacements, it is advisable to avoid ordering during major holiday periods to prevent significant shipping and communication delays.
UPDATE: the company has finally refunded in full. It took a ridiculous amount of emails back & forth & a mention of ACCC. Purchased a necklace had a very short time & the 2nd layer broke off. They gave me a syore credit. I purchased a bracelet & within 3 months the silver started coming off. They gave me an option replacement or exchange for… Read more
something else. I exchanged for a different bracelet & paid the extra. Upon receiving it looked different to photo online. I exchanged for a different one again. I paid postage back to them. I received the replacement & its missing part of extension & brand tag. I emailed & was told it's old stock but it's not the one I purchased from photo online. I asked to return & get a refund. They offered store credit & i said no thanks I dont want to purchase from them ever again. They offered 50% refund & I keep bracelet. I agreed only because I want this over. They refunded me $21 which was 50% of the extra I paid. I have emailed them saying 50% is $62.50 haven't heard back. Going by reviews i doubt i will. The worst company I have ever dealt with. Their jewellery is of poor quality. Would i buy from them NO
I had a great experience with Camile & Stone’s customer service. They were friendly, responsive, and quick to resolve my enquiry. The team made the whole process easy and ensured I was happy with the outcome. Excellent customer service and I would happily shop with them again.
I've been really happy with my jewellery from Camille & Stone. The pieces still look as good as the day I bought them, with no discolouration or tarnishing—great quality. What I didn't expect is how much they've come to mean to me. I often find myself gently rubbing my necklace or playing with my pearl ring, and they've become a small source of… Read more
comfort throughout my day.
I recently had a fault with one item, and their customer service was fantastic. They responded quickly and resolved the issue with no hassle. Great products and excellent customer service. Highly recommend!
Reviews with attachments
Great jewellery products! I've purchased multiple times and will continue to do so. Show details
Amazing Jewelry & Fantastic Customer Service! ⭐⭐⭐⭐⭐ I am so happy with my new rings and earrings! They have a gorgeous, elegant look that pairs perfectly with every outfit. Plus, getting a free necklace was an amazing bonus! What made the experience even better was the customer service; I needed to exchange one of the items, and they were incredibly accommodating and helpful throughout the process. Highly recommend this shop!
Best online Jewelry platform I ever found in Australia. I clicked a link and jewelry was beautiful and affordable . I knew it wont be as they are showing in Ad . But when I received I was shocked. It was more beautiful than my expectations . Highly Recommended . Show details
Love Camile & Stone's products! Usually earrings make my earlobes itch but this brand don't irritate my ears, I shower with them and they don't change their colour or shine. They look amazing and are great quality! I purchased earrings, bracelets and anklets & I'm so happy with them. Even their customer service is wonderful- so helpful and so responsive. Show details
I was missing one of the earrings I ordered and they kindly and quickly were able to replace it for me and very helpful and kind. Very happy with the service. Also the quality of the earrings are amazing Show details
- +7
Camile & Stone's customer service was very helpful and prompt with assisting me with an order issue (communication via email). I sent some images of one of the rings I purchased as it was not what I was expecting, and they happily provided a refund, of which I bought another couple of rings that I am very pleased with. I bought a total of 4 open… Read more
adjustable rings and they are all gorgeous and sturdy. I am very happy with all of them! I love the range of their products, it is hard to find modern but unique jewellery designs these days. The rings I bought in particular, I can dress them up, down, wear multiple rings or just have the one. They are perfect for any occasion!
Five stars for Camile & Stone! I’m in love with my new jewellery. The service was just as good as the product, making the whole experience seamless. If you’re looking for beautiful jewellery and great service, this is the place. I will definitely be shopping here again.
Absolutely love my four leaf black clover earrings absolute quality Show details
Beautiful quality locket and necklace. Love the customer service especially offering to send photos to insert into the locket which was a very thoughtful gesture. Fast delivery and great communication. First time ordering and will be buying again. Thank you for your well made jewellery. Show details
Find out how Camile & Stone compares to other Jewellery Shops & Brands
Know better, choose better.
The Lotus sapphire earrings are beautifully made with such detail. Perfect sizing for my little ones ears that look so sweet and dainty. Show details
Great store to shop with excellent service and stunning products very happy will shop again
I bought a personlized necklace through this site for a gift for my family member and receive it this week. They sent it in wrong colour was meant to be silver not gold. After a lot of emails I finally got in contact with them. And they sent me a voucher to put on a new one so I ordered it straight away. I did pay express so got the order with in… Read more
the week. Looks lovely only thing I'm disappointed in with the new one is the love heart is all scratched up and not shiney. But other then that it still looks nice.
Lovely high quality products and a wonderful supportive customer service team. Highly recommend ☺️
Earring finish was not quite as expected but otherwise are definitely the style and fit I was seeking. Customer service in response to my concerns on the finish were prompt and focused on ensuring my needs were met. Show details
Had to return first purchase when it arrived missing links, grateful for the team correcting issue so quickly... They have given store credit to resolve it. Many thanks Show details
Latest follow-ups
I found this brand originally because I wanted a custom piece made for Mother’s Day and they have an adorable photo locket style necklace. My mom absolutely loved the gift. Since that purchase, I have bought several rings, earrings and a necklace.… Read more
Everything is so beautifully made and I get so many compliments on all the pieces. I had an issue with one of the products and the customer service team was fantastic to deal with and solved the issue very quickly. I will be a loyal customer of this brand going forward.
Follow-up · One of my earrings had a faulty clasp and my ring had one very tiny stone missing. I brought it to their attention and the issue was resolved within 24 hours. They offered me a few options of refund/store credit/replacement product which I appreciated. For customization, I purchased the locket necklace where you can customize it with photos from your phone and they print the images to go in the locket.
Worst experience ever. Jewellery broke within days, earrings came with no backs on them, they wouldn’t send replacements, then I got bombarded daily with text and emails to buy more but they ignored my request to return my purchase. Don’t even bother buying anything. Show details
Follow-up · Not a word about replacing anything, terrible.
I had no problems. Bought a present for my sister. She really liked the necklace I purchased. Also bought 2 rings,,was happy with them. I like this company so far. Show details
Follow-up · The quality for the jewellery was good. The rings I bought were very pretty. The sizing was okay as the rings are slightly open at the back.
Find out how Camile & Stone compares to other Jewellery Shops & Brands
Know better, choose better.
In-depth reviews
Je tiens à partager mon expérience extrêmement positive avec la compagnie Camil & Stone. C’est une entreprise tout simplement exceptionnelle qui met réellement le bien-être et la satisfaction de sa clientèle au cœur de ses priorités. Du début à la fin, le service est professionnel, attentionné et d’une grande qualité. On sent immédiatement que… Read more
cette compagnie se soucie sincèrement de ses clients et qu’elle veut offrir le meilleur à chaque étape. L’équipe est à l’écoute, respectueuse et toujours prête à faire un effort supplémentaire pour s’assurer que tout est parfait. Ce qui distingue vraiment Camil & Stone, c’est leur souci du détail, leur intégrité et leur désir authentique de bien servir les gens. Dans un monde où le service à la clientèle se perd parfois, cette entreprise est un exemple à suivre. Honnêtement, plus d’entreprises devraient fonctionner comme Camil & Stone. Leur professionnalisme et leur approche humaine font toute la différence. Je recommande cette compagnie sans aucune hésitation à quiconque recherche un service fiable, impeccable et réalisé par des gens passionnés. Merci à toute l’équipe pour votre excellent travail!
I recently purchased the ‘Eternity Infinite Solitaire Bracelet’ and unfortunately, after only three weeks, the bracelet broke and a gem stone fell out. It was disappointing, especially considering how little time I had owned it, and it did make me question the quality at first. However, I have to genuinely commend the customer service team at… Read more
Camile & Stone, especially Ellie, who assisted me throughout the process. She was kind, professional, and understanding, and quickly acknowledged that it was likely a manufacturing fault. I was given several options to resolve the issue — receive the same item again, swap it for something different, or choose a 100% store credit refund. I really appreciated being given a choice.
I decided on a replacement of the same bracelet, and it was organised straight away with no hassle. The entire process was smooth and reassuring.
While it’s never ideal for jewellery to break so soon after purchase, I truly appreciate how efficiently and thoughtfully the issue was handled. That level of customer service really makes a difference.
You are not able to cancel orders with this brand even if you contact their customer service very soon after purchase. I decided to cancel my order after reading this page and seeing reviews that their jewellery is not genuine or made out of the material promised in the product description- if this is true then this is lying and is against… Read more
consumer laws. So I attempted to cancel my order to no avail. I have also seen them reply to people on here asking them to change their negative reviews into positive- this is incredibly unethical and unprofessional. Most of the good reviews seem to be from people who have received incentive. I will never purchase from this brand again and I will be warning others. If my order comes and it is not 18k gold vermeil as promised which I doubt it will be, (I will be going to a jewellers to get it assessed), then I will be reporting this company. They send you so many marketing emails yet don’t reply when you have a genuine query or concern- only care about making sales and not customer satisfaction. I do really hope when my necklace arrives it is decent, but I am not hopeful it will be worth the money I paid. Will update but this is my experience so far.
We’re so sorry to hear about your experience and… Read more
Recent reviews
Lot of options to choose from. Great discounts!! Staff are very quick to respond to any queries and offer great customer service by making sure their customer had a great experience shopping with them. Show details
Love the jewellery but awful customer service – I purchased a necklace which I’ve only had for 3 weeks. I only wear it during the day, don’t shower with it on or swim and it’s already tarnishing and is blotchy already only after a couple weeks of wear. I reached out on their website TWICE and got no response, even though their website states they will get back within 24 hours. I then got a hold… Read more
of them on Instagram and was told to send through photos which I did. I was left on seen and I’ve sent another message again with no response. Awful customer service and although I really like the design of my necklace I bought, I would not order through them again. Not great quality for the prices they charge.
Two faulty necklaces – Second necklace they sent me was also faulty. I kept it in its box and haven’t even worn it as I am saving it for my wedding day and I opened to box to look at it and it’s turned a purply/blue/orange gross colour from just sitting in the box. Tried to contact for a refund but no response. I would not recommend this company at all. Show details
I can’t recommend this online jewellery store enough! They have an amazing range of beautiful jewellery to choose from, with something for every style and occasion. The customer service is honestly exceptional — the staff are so friendly, helpful and prompt when responding to enquiries. They make the whole shopping experience so easy and enjoyable. Such a lovely business with beautiful products and fantastic customer service!
One of my pieces arrived with a broken chain, I contacted them, so happy with Camile & Stone quick response, sent another item, arrived within days ⭐️ ⭐️⭐️⭐️⭐️ Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Natalie, I’m so sorry to hear about your… Read more