Carhood
Verified687 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
Biggest fraud – Carhood still owes me my earnings and no reply from emails, chat and even customer care. I think this is the fraud company, do not even rent or share a car with them. Show details
Good value service – Arrived at Melbourne and called for the bus. The car was fine - only didn't have some wiper fluid in it - but drove fine with no issues. Had a nice trip and had no concerns - really a great concept and great value for the renter. The return was painless. Show details
Absolutely disgusting – Car hood swiftly took 4K out of my bank for scratches on rim and tyre of one wheel and returned nothing. No reply to emails or calls since and this was over a year ago. 1300 number is disconnected. I want my money back Show details
Reviews with attachments
Complete SCAM. Do not give them your vehicle! – I first decided to try this 'company' during a 2 week trip overseas from Brisbane n August 2019. I thought to myself.. what a great idea, this is the airbnb of cars! When I dropped my car off, a young guy turned up in a van to take us to the airport. You didn't look at all professional, wearing what appeared to be a dirty non-carhood tshirt. I… Read more
overlooked this and the fact that he answered several calls without handsfree on route to the airport, because I thought they were minor in the scheme of things.
While overseas, carhood rented my car for 4 days and when I checked their website it days I'd be getting a touch over $100.
It was at this time I decided to check my toll history and discovered I'd be charged for tolls (via rego match because I had removed my eTag) that the renter had accumulated while using my vehicle.
I emailed customer support while overseas to bring this to their attention, but had no response.
I arrived back in Australia after my 2 weeks away and was picked up on time and without any issue. The same guy picked us up and managed to stay off his phone this time. I told him about the toll charges and he said he'd pass it on.
2 weeks passed and no money or reimbursement for the tolls came. I emailed, I live chatted through their site, and I either got no response at all, or palmed off with a line about being paid soon.
It's now been 7.5 weeks since I returned and still nothing. I last got an email saying they'd approved the reimbursement over 2 weeks ago, but nothing about being paid.
I still haven't received the reimbursement or heard anything, so today I jumped on their live chat (because there's no phone number to call).
I spoke with someone called [name removed] and essentially he told me that the people who provide their vehicles to carhood to rent and make money from are the least important in getting their money (see attachment).
I'll be making a complaint to fair trading and ACCC, but if you're thinking of giving them your car.. DON'T!!
Got stung $360 for a minor repair was only picked up a one day after I returned the car – On the last and final occasion I used carhood, my (fully insured) vehicle was checked for damage on return and ok'd. A day later I was informed there was a mark (see the image they send me: it looks like a stone chip) on the door and they were withholding my $500 deposit. This what the insurance company wrote to me: "We have been advised by… Read more
Carhood Brisbane that the vehicle you recently returned from rent sustained new damage during your rental period. The damage is located on the driver's door. Please see attached photo. "For this reason we will be retaining the bond and organising repairs to the damaged panel. In the event that the quote along with associated fees is more than the bond, we will be requesting further funds to cover the cost. If, after repairs and associated fees there is any remaining excess we will refund back to the card on file. We can also send through documentation for insurance purposes once the repair is completed.
This my reply (in part) : "One of your employees checked out the car while I was there and told me I was ok to go. She will be able to confirm this, I am sure, but my friend who picked me up also witnessed this exchange. "Obviously this alleged damage should have been pointed out to me while I was there with you at Carhood. "The damage you allege seems to be in a very obvious position, one that would have been picked up by the most cursory of inspections. "By making this accusation the day after I returned the car, you must realise you have put me in an impossible position."
I have no complaint about the carhood customer service. The people I met were very nice, but beware the insurance trap. I took out full insurance and I lost $360 of my $500 deposit for the repair of this damage in a obvious spot, not picked up at the time of return and about which I was informed A DAY AFTER I returned the car I love the idea of hiring private cars that would otherwise be standing in a garage on on the street ... but I won't risk using this service again. I have returned to using the more regular hire companies, like East Coast, which stationed outside the airports. Their rates are competitive with this company, their cars are new, and I certainly feel I know where I stand on insurance.
Positive reviews
Cheap and easy – Everything went well with our rental. The car was exactly what we needed and we had no problems with it. Carhood we’re great with confirming the drop off and making sure we knew how to carry out a late drop off. Show details
Would come straight to you should we have known – Not a big name but simple, hassle-free, user-friendly, and straightforward service. Car in a reasonably good condition. We went as far as the 12 Apostles on the Great Ocean Road. A refund wa made immediately to the credit card once we returned the car. Show details · 1
Rental experience – Customer service was prompt and friendly The bond was dealt with professionally the vehicle was exactly as ordered which was clean, tidy and mechanically sound We did about 450k for business without and problems Show details · 1
Negative reviews
Its a Scam and defaulter company – Its a big scam and they use your car to earn money and will not give you any promised money. They owe me 250$ as they rented out my car for 11 days. But when it comes to pay out my money they stated that they are not in position to pay any money to any of its client. So don't give them your car at all. Show details
No payment for over 1 year – No payment for over 1 year, if i can give 0 star i will do it, i have been call 10+ and email 10+ no one care, can someone advice me what can i do?
Budget car rental – The staff are very friendly and accommodating and easy to deal with. The car was ok however needed a good detail internally. the business is quite a distance from the airport and the opening times a free return to the airport are different so this is misleading. the return to the airport of 4pm for the last shuttle bus is too early. Show details
Recent reviews
Hidden Costs and Slow Service – I rented a car and had an accident which wasn't my fault (was hit in the rear by another car). They took a year to resolve the issue and then hit me with hidden costs! Not only did I have to follow them up several times but then they tell me about a fee hidden in the fine print that they didn't tell me about until the last second and I had to chase them up about it!
Find out how Carhood compares to other Car Share Services
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Do not rent from these people – We had to wait for ages for them to come and pick us up from Sydney airport. My booking said car will be available at the terminal and need to drop off at the terminal. Once we got to their warehouse place - the lady behind the counter was so rude and aggressive. When asked a question she barked at us. And we were told that "you must drop off… Read more
the car HERE! and find your own way to the airport. When contacted the booking agent they confirmed that pick up and drop off the car from Sydney airport terminal. Booking agent cancelled the car as soon as I requested and returned money. Anyone who is thinking of going through these people - please don't! I have been hiring cars from almost every airport across Australia and overseas (for business and personal trips) but this company is the worst I have come across in hiring cars for the past 17 years!!!
No payment for over 6 months – I have used the service a few times, always as a customer, renting out my car. The first couple of times I have received my share of the rental as the agreement stated. However, this year I haven given them my car for over 4 weeks. I have returned in July 1. . I have sent at least 10 emails asking for the payment. Either no email reply or an… Read more
email reply with different answers. the last information given to me that the payment take place this month. However, the same information was given to me that payment will come through in December after a meeting end of November. Save yourself from the pain. Don't give them your car. Take an uber/ taxi or shuttle to the airport and avoid them. Once a good service, has become an disappointment. My car was driven over 2300 km, which I don't mind. But when you don't get paid and they keep all earnings, that it is unfair and not a company you should make business with.
ok experience – Customer service was good. Pickup at the airport was way too long because the garage you go to is MILES away from the MLB airport. I ordered the car thinking it was a standard rental car, not someones personal car a-la AirBnB style. The car was fine, though. I also received an email alert a few days out that I may not be able to get a car, then… Read more
I got a confirmation not long after, thankfully. It doesn't really instill me with much confidence. I'll probably avoid next time as pricing is comparable to standard rentals.
Beware its a scam now – Highly shocked on the way Carhood is acting and not replying to my emails to pay my money which they share while renting your car and denying to reimburse my taxi fare from Airport to their location this time as they did not provide me shuttle service. Even in past I used their service and they advised to use taxi after hours and they will… Read more
reimburse the cost. Even after all the inconvenience you face managing your travel from Airport to their location and then pickup your car after hours with nobody on the premises in an aloof location which is very scary at night they are acting like this. Ref number MELOWN11324
Guys please be aware as Carhood is turning out to be a scam now you will loose more money leaving your car with them than going to and fro from airport in a taxi. They need to be reported to the consumer affairs.
The worst car that gime me in a Rent a Car – They gave me the hired brand and model, Mazda 3 but it has been the worst car that I have been given in all my experience in Rent a Cars, very old, with 160,000km, full of scratches. The employees were very friendly, the service was fast and easy but the car was a shame. Show details
Dear Maria, Thank you for your feedback. Our apologies… Read more
THEIVES WHO DAMAGE PROPERTY – - Owe me thousands of dollars and I'm yet to see any of the money legally owed to me - Damaged my car and failed to repair it properly - Returned my car in horrible condition and unsafe to drive - Staff DO NOT CARE about you or your car - CARHOOD are professional thieves, liars and scammers! Show details
money owing – Hi Carhood, We still waiting to get paid for our 2 listing from last year. How do I get those money? We been waiting enough i think. How can i find someone to speak to?
Never again – Never again, old car, hidden charges, unclear business model (presented as traditional car rental agency on a car rental aggregator website), and now they hold AUD4,000 charge on my credit card without doing a joint inspection of the vehicle when I returned it. Horrendous. Show details
Easy pick up and return, cheap, clean easy to drive car – Quick trip, perfect and reasonably priced. Professional staff, clean car, simple paperwork. Deposit refunded immediately. Staff advise on refuelling and location of servo much appreciated.Help with luggage and advise on best route was great Show details · 1
Find out how Carhood compares to other Car Share Services
Know better, choose better.
Best option on a budget – I was not sure about using this service as it was unknown to me but will definitely use again due to there great service and rates. The car was what I ordered and the bond was returned within a couple of days. Show details · 1
Great friendly service – Excellent price & Great friendly service. Car has no sticker so ot feels so private Bond was cleared the next day. Car provided is perfect for our business trip. Will definitely recommend to friends. Show details · 1
Excellent price. Good service – Didn't find another car for this price. The only issue I had was that when I called for the shuttle from the airport, nobody picked the call even when i tried 3 times over about 10 mins. And then I was picked about 25 mins later. All together it took 40 mins since I first tried to call to when I was picked up. Everything else was great. Show details · 1
Perfect location for hire car – I am very happy with very good service Good support to all time Car conditions very nice I like one of this drop car after business hours so no rush I get deposit back 100% within 4 days I give 5* I hired car for 3 days and it's very cheap price everything good Thank you very much Show details · 1
Not very helpful – We had a booking via a third party for car hood. I need to delay the return of the car until the evening. This couldnt be done - they couldnt even offer another vehicle even though we were willing to pay more for another car. They left us in the lurch. I was also not aware that this is basically Airbnb for cars. The reason they couldnt extend… Read more
our rental time was because the owner wanted it back . Thank goodness the original company I sourced the Carhood rental through were wonderful and sorted it out with SIXT, who have been great.
Hi Cookie, Thank you for your feedback and my apologies… Read more (+1 reply)
TERRIBLE! – We are still waiting to be paid $1000 16 months after hiring out our car. The customer service is a joke as they just keep repeating the same lies about being paid soon. There is no offical complaints department. There is no way to speak to or contact the finance department re payment owing. They wont redirect you to a manager. DO NOT RENT OUT YOUR CAR WITH CARHOOD IF YOU EXPECT PAYMENT!
Great car. Friendly service – Loved the car - Subaru Liberty. Easy to drive and lots of room. The boot was extra large so plenty of room for luggage. Service was great. The only downside was that its hard to contact anyone for information. Show details · 1
Review – Car was what we booked and service was good. bond was returned the next day and everything went well. Probably only thing was we tried calling before 9am and the phone wasnt answered as we needed the address as our booking had their new address and they hadnt shifted there yet Show details · 1
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Dear Adesh, I hope you are well. I have checked with… Read more (+2 replies)