CheckHero

CheckHero provided an outstanding service during their visit to my premises for an electric and gas safety check. The inspectors arrived punctually, demonstrated exceptional professionalism, and were courteous throughout the process. They were also very attentive, addressing all my queries with thoroughness and clarity. I highly recommend their services for anyone seeking reliable and expert safety checks.

Electrician was awesome, I got a call in the morning of to confirm what time he was going to attend, he was on time, he was professional and took the time to answer my questions. Thank you

Website lists services they don't offer, and their definitely not in Australia call centre staff with the authentic crappy VOIP connection for the full experience of a company that makes a lot of claims, and doesn't seem to want to deliver on any of them. And extra fun was arguing with their customer dis-service member that I was making up their… Read more

website with the services they do.....but don't offer. Clowns! Consider taking your time & money elsewhere, you'll be wasting it on this company.

This is one of the worst run companies I have ever had to deal with. Booked in for a specific date, I received one email to say that my appointment had been booked in. Had to take time off to be home for this appointment, no one showed! Rang and… Read more

made a complaint, as this was time out of my day and all they said was "sorry, you'll have to rebook". Rebooked, received multiple emails and texts messages confirming appointment, which makes me think that they were never going to show up to the first appointment, no matter when I had it booked for. Had to take yet another day off to be at home for this appointment. Technician actually showed this time, was here for less than 5 minutes, changed the batteries in smoke alarms and left. Emails made it seem these were important tests on smoke alarms and all it was, was a battery change. If this took such a small amount of time, I do not know why they couldn't have done this on the original booking date. This company either needs to hire more technicians, have a better booking system or map out their technicians appointments in closer areas.

Was happy with the service provided very friendly and was within time frame

What a fantastic service from both gentleman that turned up today. Both very Professional, on time , did the job and would highly recommend CheckHero anytime. Well done

Guys are in and out. Easy to book. I wish there time frames where a bit shorter though but overall good bunch of blokes and the lady on the phone is lovely every time I’ve had to call.

Really happy with the service today. The electrician was very professional, positive, and incredibly efficient — he checked everything quickly. What really stood me out was that he even took his shoes off before coming inside, which is honestly very rare and much appreciated. Great experience overall

Premium Price, Hopeless Service Paid close to $500 for a full check - had to call multiple times to get the Electricity & Smoke Detector scheduled which ended up being nearly 3 weeks after I paid - combined with poor/non-existent communication, can't really justify that price.

The first appointment the inspector sent a txt to say he wasn't coming when he should have been here. I was p*ssed off with that I waited all day for him. I took a day off work without pay that cost me.

I had a disappointing experience with Check Hero Inspection. Firstly, the timing of the visit should be communicated much more precisely. It’s important for customers to know exactly when the team will arrive, rather than being left uncertain. Secondly, all required checks should be completed in a single visit. Multiple visits for the same… Read more

inspection are inconvenient and disruptive.

Lastly, I would expect better basic etiquette from the team. If shoes are left outside at the door, it’s a clear indication that footwear should be removed before entering. This is especially important as there are children in the house who crawl and move around on the floor, making hygiene a serious concern.

Overall, there is significant room for improvement in communication, efficiency, and professionalism.

I had a Check Hero technician and gas expert attend my property today, and I was very impressed with the overall experience. From the moment they arrived, they were professional, punctual, and courteous. The technician took the time to clearly explain what they were inspecting and why, which gave me confidence that everything was being handled… Read more

thoroughly and safely. Their knowledge around gas systems was evident, and they answered all my questions patiently without making things feel rushed or overly technical.

What stood out most was their attention to detail and commitment to safety. They carried out the checks carefully, ensured everything was compliant, and left the area clean and tidy afterwards.

Overall, the service was efficient, transparent, and reassuring. I would definitely recommend Check Hero for anyone needing a reliable and knowledgeable gas expert.

Excellent. Continuous ongoing communication on arrival, very courteous and professional, helped with a domestic unrelated problem. I am very grateful and would highly recommend.

I've had 2 excellent ChechHero tradies come out to inspect my gas and 3 smoke alarms on the 13/04/26. They were friendly and acknowledgable and explained a few safety issues. They arrived at the required tracking time. Chang, the electrian, found a non compliant electrical issue that needs attention. I'm very happy he noticed it and will forward a report to my real estate for the owner to look at.

The guys that came were very polite and explained everything they were checking. They were also were very professional and put me at ease telling me exactly what he needed to do.

Very satisfied with the service I received. Electrician contacted me on the day to give me an accurate time frame of when he would be coming. On arrival he was friendly and polite, quickly and professionally checking, servicing and then testing the properties smoke detectors for compliance. More than satisfied with the service I received from this electrician

I had all 3 trades pop in this afternoon to do the checks, it was quick and professional. I received a text when they were 15 mins away, as well as a map i could see them driving to my house on. Very cool The men who visited were very quick, respectful and helpful Thanks guys

They seem to be the cheapest in the business for smoke alarm inspections ($86.90 inc. GST). The ability to track when the technician will arrive was helpful, the guy was friendly (although didn't give a name), and was really quick at his job

I had a great experience with CheckHero. They were professional, reliable, and had a very kind approach throughout the entire process. I really appreciated that they contacted me beforehand to confirm the exact time they would arrive — it made everything smooth and stress‑free. Overall, I’m really satisfied with the service and would happily recommend them.

Very good communication re appointment and also both the customer service centre and the inspector who arrived were very kind and understanding when I called re my current health issues and had to ask if they could be taken into account for the inspection. All in all, a very positive experience

Check Hero replaced a smoke detector in my investment property in April this year, organised through my property manager. It has only been seven months and the alarm has already failing again. This is very disappointing, and based on my experience, I would not recommend this service.

The service was carried out professionally and courteously, including notifications re appointment times and the technicians arriving promptly and carrying out the routine gas and electrical system safety checks quietly and efficiently. Thankyou.

Smooth experience. Guy who did the check called me in advance to make sure I am available. He even removed his shoes before entering the apartment without being asked to do so which I appreciate.

Clear communication in organising the visits and confirming time of arrival on the day was helpful. Minimal input needed from me was appreciated as I was working from home when the technicians arrived.

Had a great experience with the team who came to inspect our smoke alarms, electricity, and gas. They were very polite, knowledgeable, and carried out the checks with great attention to detail. Everything was tested properly and explained in a way that gave us complete confidence. The staff were on time, friendly, and clearly take pride in their… Read more

work. The whole process was smooth and stress-free. Fantastic service overall, and I would happily recommend them to anyone.

I recently had a home security checked by checkhero and was very satisfied with the service. The technician arrived on time, inspected doors, windows, locks, and the alarm system. It was a thorough and helpful experience that made me feel more secure at home. Highly recommended.

The two men who came to check electric and gas were quick, efficient, kind, and very good at what they did. They arrived early in my time slot so I didn’t have to wait all day, and stayed in contact to let me know when they were coming prior.