CMC Markets

Totally unprofessional company !! I have been trying to log into my St George Directshares Account for 3 weeks (CMC manages this platform) Despite numerous phone calls they offer no explanation nor do they call back. I have sent an email to John Cubbin the CFO but he has not replied either

I have had a very disappointing experience with CMC Invest. I requested to close my account and have my remaining balance (approximately AUD 2,000) returned on 2 July 2026. More than two weeks later, my funds are still being withheld. The biggest issue has been the complete lack of communication. CMC never contacted me proactively—not a single… Read more

phone call or email. Every update only came because I had to call them myself. Each time I called, I was given a different reason for why my account could not be closed. Rather than identifying all outstanding requirements upfront, they raised new issues one at a time, resulting in unnecessary delays.

One of the reasons given was that my current signature did not exactly match the signature on my driver’s licence, which was issued 18 years ago. I found this unreasonable, as signatures naturally change over time. They also requested identification from my wife even though she was not an account holder when the investment account was opened.

After weeks of delays and repeated follow-ups, I had no option but to lodge a formal complaint with CMC Invest and escalate the matter to the Australian Financial Complaints Authority (AFCA).

If you’re considering CMC Invest, be aware that if you ever need to close your account or withdraw your money, the process may not be as straightforward as expected. My experience has been frustrating, time-consuming, and marked by poor communication.

Worst trading platform, you will loose all your money as CMC manupulates every trade. Your data does not update, exuberant holding costs, 10% charges everytime you add money to your account. Spread in morning is outrageous 20-25points and they manipulate trades. As soon as you take a trade, they push the price against you as fast as they can so… Read more

you can never get your money back. I am currently loosing $175,000. They do not reply to your emails. You are constantly on a watch. I give zero stars. Extremely bad experience of my life. I am trapped in this trade in a sell USD/AUD and i know as soon as i get out of this, CMC will sell because they pushing it up until i get out. It is sickening...

Egregious conduct – I had a share trading account with Suncorp. Suncorp stopped trading shares. So what happened? CMC markets started me an account - provided no notification, no instructions. They also hijacked the residual funds in my Suncorp account - and started an… Read more

account with them apparently at ANZ. CMC gave no information on this account, and there was no statement either from CMC or ANZ. Two years passed. Only now have I succeeded in recovering my funds. Still no statement of the funds from CMC or ANZ to explain where the funds have been hiding and how CMC markets was able to raid my Suncorp account.

Super efficient platform. Reliable, easy to use, and execute trades Show reply

There is a lot to love about CMC, it has a great range of instruments and spreads are pretty good. They are lacking with their available platforms to trade on though. The Cmc platform is okay although I find it a bit clunky. Bringing on another platform Option (such as CTrader) would make it a 5 star for me.

I love the platform. I’ve used CMC invest for a number of years and have only recently started trading CFD’s. It’s easy to use, fund and manage. The only issue I have is on the mobile app not being able to easily move the Stop Loss and Take Profit on the charts Show reply

Very easy to find and trade shares etc. The online assistants are very helpful if you need them. Having all my stocks etc listed in one place, constantly updated, is a great feature. As a newcomer, I am very satisfied with the service. Show reply

CMC has been pretty bad to use in the last week - outages on the trading platform so unable to buy and sell. also repeated messages saying I cannot amend orders. makes it very difficult to manage investments. would not recommend

This must win the award for poorest customer service in Aust. You raise an issue, they resolve it but dont have the common decency to advise you - they wait for you to ring them. If you try to withdraw funds you have to be ready for a huge fight - they absolutely love the interest they earn on your money - it takes months and months. And you can… Read more

never get through to a more senior person they only take a message and never get back to you. No use complaining - see the above. Worst firm I have ever dealt with.

I logged into my account and one of my high performing US ETFs had completely disappeared along with all the money (in excess of $4000). GONE. No, I did not sell it or anything! It was there in the morning, gone in the afternoon. Have used CMC for 12 months without issue, but now I don't trust them at all. Especially when you look on Reddit,… Read more

you'll see this is not uncommon. VOO is a very popular ETF! There was no warning, no information on their website about maintenance or systems being down - all other stocks and ETFs are there. I have emailed and been on hold for 45 minutes and no answer. I concur with others that their admin is terrible. I regret choosing CMC and once this is fixed, I will be transferring to another brokerage. I have commenced this process. CMC need to give me my ETF back ASAP! Goodness me.

CMC Share Market: In My Experience, the Most Dangerous Place to Put Your Money This is my personal experience and my honest opinion. I am sharing it because I believe investors deserve to know exactly what can happen. In my experience, CMC Share Market is one of the most dangerous places you can put your money. If you are thinking of investing… Read more

with them, I strongly advise you to stop and reconsider. CMC sold my assets without my authorisation, shut down my account without warning, and left me with a loss of $16,953.10. When I asked for proof, they provided no trade logs, no IP logs, no timestamps, no internal records — nothing. Based on what I personally went through, once your money enters their system, you lose every bit of control. It felt like my funds were no longer mine, and I had no power to stop what happened. Why Investors Should Be Seriously Alarmed (My Experience) • Assets sold without my consent • Account closed without notice • No warnings, no alerts, no communication • No audit trail or explanation • A $500 “gesture” for a $16,953 loss In my opinion, this behaviour should terrify any investor. If this can happen to me, it can happen to anyone. My Message to Investors If you value your money, stay away. In my experience, CMC operates in a way that leaves customers unprotected, powerless, and exposed. Your investments can be sold without permission. Your account can be closed without warning. You can be left with losses and no answers. I am sharing this because I believe investors need to understand the risks before trusting this platform with their money.

Worst customer service I have ever come across. I have been trying to access my accounts for over a month and still haven’t been able to access even after multiple calls as they don’t reply to emails

RUN. CMC are just awful to deal with, have wasted many hours trying to access my account. So bad I thought I was dealing with a scam substitute company. Could spend another hour detailing and telling you how impossible they are to deal with. Used to be good, expect they have had a change of management. Still have NO access to my account for over a… Read more

week and they do not give a d#mn. On their chat box was 227 on their list, phone waited an hour then hung up. Even used their overseas call number try to contact them. They use team because you can not pin anyone down or pass on a complaint at its source. Now trying to transfer account to a reliable broker whom I have dealt with over 20years. So bad that I have reported them to the regulator. Transfer your account, best of luck I think they have stolen my account or waiting for me to give up. At 90 years of age I end up with heart palpitations just thinking of CMC. The A.C.C.C. should close them down. Trying to work out another avenue to retrieve my funds, I desperately need the money.

CMC locked me out of my account. CMC forced Multi Factor authentication on all their customer accounts without any notification. I am currently "locked out" of my account and losing money daily with no way to stop it. This has been happening for… Read more

ten days now with no way to access my account. Wait time on the customer service phone number is upwards of three hours. Use CMC if you want someone to take your money and deny you access to it without your permission. CMC Markets offers of "resolution" are total nonsense. I have been waiting 5 days for a "Supervisor" to call me back. I am currently running at a loss of $3k and not able to exit my position.

I have withdrawn money nearly 2 weeks ago that has not arrived in my bank account. that they claim has been sent. I am now having to get the financial Ombudsman involved and/or take legal action to recover my money.

International holdings not showing - repeat issue, no support This is the second time my German‑exchange shares have disappeared from both the CMC app and website. The first time took almost a year to fix; this time it has already been several months with no resolution. Even worse, phone support cannot tell me the value of my own holdings. One… Read more

call was disconnected, and another had me on hold for over 60 minutes with no answer. Not being able to see or value your international assets is a fundamental failure for a broker. I’m posting publicly because this was the only thing that worked last time. Until this is resolved, I cannot recommend CMC for international share trading.

supposed to be linked to trading view - the charts are showing wild inaccuracies in real time. When you talk to the tech guys they just say you are the ONLY person having this problem! What a nightmare

When I sell shares I want my money on settlement day. Over 24 hours and still not tranferred into my ANZ account. Now changing to Comm Sec where I can access funds immediately.

poor service & platform inefficiencies. been with them for many years. they took ages to place my trade meaning i missed the opening of the markets and missed the profit opportunity. I sent various screenshots to them to back this up. they will not take any culpability for their mess up. i have received no compensation so far. nothing. their fx… Read more

rates do not update/calibrate to current fx rates-there is a noticeable delay. so complained yet to no avail. all they do is talk about resolving the issues . but its all just hot air. very disappointed by their posture.

If zero stars was an option- they would get it. Completely incompetent team that man the phones. You will speak to a different person every time, and never achieve a result or resolution. Was told a supervisor would call back.. never did. When asked how long a supervisor call back takes, told it could be weeks... Very happy to take your money, but when it comes to withdrawing to a nominated account- Good luck!

Good platform, especially for beginners (me 4 months ago). I'll try to provide some constructive feedback: - spreads are a bit rough compared to other brokers but thats fair considering the small position size options. - dislike how you can't view the same cfd in different time charts. for example if i have gold open in the 4 hour on the left,… Read more

then try to open gold in the 5 minute on the right, it wont work, it changes both. - dislike how there is no integration with volume. no orderflow capability, there arnt even any indicators like VWAP. - when you try to view a cmc feed on trading view, you can't even infer volume from price tick data, which is poor. CMC will need to integrate with trading view and focus on opening up its volume metrics if it wants to stay relevant as the trading community evolves. Ultimately, some kind of DOM/orderflow accessibility would be ideal.

In summary, CMC has been good for me, but as I get better at trading and develop my strategy, I will be forced to switch to alternate brokers because of the limitations of the platform. I will be making this change very soon.

Thanks for your time.

The user interface is great. My largest issue is the lack of stocks. I was sent buy alerts for UNG, ZSL, MUD, USO, but they don't offer these assets. I don't understand how an online stockbroker cannot place a trade for publicly listed international stock. Don't waste your time if you plan on trading in international ETFs.