Cudo

great experience – I was impressed with the professional service received by Marvel. He was supportive and always emailed me with progress details and follow up emails. I am pleased with the outcome. Regards Diana Bredt

Watch out poor customer service Recently brought a voucher for hydro majestic, but unfortunately my mother was unwell. Contacted them numerous time. and they told me that l need to ring the hotel to cancel the booking they mention as it is a third party you need to contact them. Finally got through and they mention they have email the hotel, I… Read more

contact the hotel they mention they did not receive anything. Trying to get my money but they are ignoring me.

customer support – Customer support officer Penny has been so helpful and responsive with my query !

Excellent service – I had problems making the booking online. The customer service person Jennifer C was great in sorting it out for me.

Awesome service – Samantha B was excellent dealing and resolving my problem, thank you for caring.

Our cruise left us stranded and Cudo ignored my requests for an explanation and a refund – My husband and I were given a voucher for a Cudo Vivid cruise. The cruise was cancelled and we were not advised, so were left stranded at the wharf. I have emailed Cudo a number of times asking why we were not contacted, and for them to refund our money, but no one bothered to contact me at all. I find this totally unacceptable and… Read more

unprofessional. 'Word of mouth' is powerful advertising; Cudo should show much better customer service. After writing this review, I was eventually contacted by productreview.com.au who advised that Cudo would contact me and resolve the issue, but they have not. Very poor customer service!!

Hidden Accomodation Costs – You need to be very careful booking accomodation deals with Cudo. Most accomodation deals usually have Surcharges for weekends. It often makes your accomodation deal more expensive then just booking direct. Funnily enough people usually holiday over weekends so the cheap price is just to suck you into buying. If you dont book right away ('Buy… Read more

now, Book Later'), then as time goes on days that were $0 extra to book now suddenly get extra surcharges and you'll find $0 booking days are now months away. It is price gouging for the hotels/Cudo to be happy to offer booking surcharges for $0 only to change to suddenly costing extra. One deal we have had heaps of $0 booking days when i first purchased it. Now when i jump on there isnt $0 booking fee until March 24 (6 months away)!! Definitely an issue we have reported to the ACCC. Accomodation Buyer BEWARE P.s. Cudo is also part of Luxury Escaps so beware on there to!

A Disastrous Experience with Cudo - Buyer Beware – I am extremely disappointed with my experience with Cudo and feel compelled to share my ordeal. My partner and I had a dining reservation made through Cudo. The company was responsible for notifying the restaurant, but when we arrived, we learned that they had not done so. Not only that, but the menu we had anticipated, as per Cudo's deal details,… Read more

had been changed.

In a bid to resolve the matter, we attempted to reach Cudo immediately. However, it was frustratingly difficult to find an email address on their website, and our call to their customer service line while waiting at the restaurant went unanswered. We left a message, but it took them an entire hour for someone to attempt to call us. We wasted an evening, not to mention fuel and parking costs, thanks to Cudo's incompetence and unresponsiveness.

When I lodged a complaint with Cudo the next morning, it took them a full week to even begin their proper investigation to contact the restaurant to confirm our version of events. We were told by the restaurant that the restaurant does not receive any payment from Cudo until after the meal.

Only after ten days since my initial complaint, and only after blocking our card transaction and threatening legal action, did Cudo reluctantly provide a refund. This company seems to prioritise earning their commission from vouchers over providing basic customer service. It's evident they don't readily offer a refund as an option, contrary to ACCC consumer guarantee, unless you are adamantly persistent and are confident in your consumer rights.

For anyone considering by through using Cudo, here are two pieces of advice: 1. Pay with a credit card for added protection and the ability to block transactions if needed. 2. Stand firm with Cudo and don't hesitate to threaten legal action if they fail to actively resolve your complaint.

Our experience with Cudo was far from the hassle-free and enjoyable evening we had planned. Their lack of responsibility, poor communication, and inadequate customer service have been incredibly frustrating. Think twice before dealing with Cudo and whether the discount is worth the risk and possible regret and time-wasting.

I had a helpful experience – I got help with a booking I needed help with and the person I had on the phone was really nice and understanding

Great value – Purchased a travel package on Cudo for Thailand. The package was incredible value with all inclusive dining and drinks. I had some inquiries so I contacted customer service . Natasha K was my service agent . She was so helpful and polite ,able to explain all of my options. Highly recommend cudo for value for money travel .Most of all for the customer service. Show reply

Gift Voucher accessing assistance – I needed help accessing a gift voucher I received from my daughter as a birthday present. Natasha from Cudo Customer Services was most professional in dealing with my enquiry and I was very happy with the outcome. Show reply

Contact with Mitch R from customer support – Spoke with Mitch R this morning to get my email address updated. He was polite and helpful throughout the conversation, and as he advised I received a prompt follow up email confirming the update had occurred. Show reply

Customer Service – I recently had to cancel a stay but my wife was still attending as I was the lead person the hotel would not check her in. I contacted customer service and spoke with Natasha K, Natasha K was so positive about the situation from the first moment it made the whole process very easy and we eventually got my wife checked in. How refreshing it was to… Read more ·  1

speak with someone who was so positive and genuinely wanted to help rather than just doing her job. If only more people had Natasha K attitude, The whole process was seamless thanks to Natahs K attitude Thank You for your help Natasha K.

Vynka, help with vouchers – I had problems with the voucher system and booking dates, I emailed Vynka early on a Saturday evening and she immediately responded and helped me with my dilemma. Great service. Thank you Vynka Show reply

Mitch R – Mitch provided very excited service to solve my problem with transfers problems no Show reply

Good Service! – I encountered a fault in the CUDO system and it was solved by Mitch who not only rang me back but also followed up with a detailed email Show reply

thank you cudo – Mitch was extremely helpful and very polite and had a good sense of humour. Show reply

Great customer service – Great support team and customer service. Customers would suffer lost if this team was not around. However your website require some updates as it will not allow to proceed to book dates after purchasing a package buy now and book later. If it’s for a confirmed date in mind, then the website is great. But with a buy now and book later dates the option ‘APPLY’ does not show on the page. Show details ·  1

Thanks Jennifer C – Problem with viewing voucher resolved very quickly thanks Jennifer C Show reply

Booking change – Long wait for the response but huge load apparently. Great, helpful response from clinician. Show reply

Problem solved! – I had a booking for a 2 night stay in a resort, and found out the week before we were due to go that the massive lagoon pool had been drained and was undergoing maintenance. The huge pool was the reason I had booked this deal, and I had even upgraded to a lagoon view room. When I rang Cudo to see if I could change my dates, I spoke to Vynka, who… Read more ·  1

was fantastic. She liaised with the resort, and called me back half an hour later to confirm that she had rebooked my stay to the new dates I had requested, when the pool would be open. Thank you so much Vynka!

Delicious Food – Great location. Wide variety of meals to choose from. Great service and delicious food Show reply

Helpful service – We had a problem with our voucher but thanks to Mitch all sorted Show reply

Thank you to Kam R – Kam R helped me change my bookings. He sent me nice and polite emails. Show reply

Very helpful – Lisa B was very helpful and pleasant to talk to. Show reply

Logon issues – Had forgotten my password and had trouble attempting to change. Requested a 'forgotten password'. Got an email asking me to change password. Entered new password and got a failure message. Mikayla C helped me by offering a workaround. We tried that and it worked. Was able to get in and have a look at some trip deals. Thanks Mikayla C, great result and your helpful and friendly voice did the trick. Regards Russ Show 2 replies

Natasha K – Natasha was extremely helpful in resolving my issue with her investigation Fabulous customer support. Articulate and professional. Show reply

Persistence, giving a customer on going service, understanding, clear explanations= satisfaction – I booked a Perth restaurant for a deal, discovered we couldn't attend. Booking was then cancelled, but outside the time limit. Even though this cancelation was a few days before the date selected, this contravened the Rules & Conditions for Accepting a Deal (always read very carefully these conditions) Despite our error, several emails back &… Read more

forth continued & even after our error was discovered, two very courteous & detailed emails followed, giving us a full credit to use over the next 12 months. We certainly appreciated the courtesy, patience & goodwill of Lorain M. the Cudo contact person. If all complaints/ misunderstanding were treated in a similar manner the retail world would contain happy customers for receiving service with courtesy.