Scoopon

Vietnam & Cambodia Tour with Internal Flights, Ha Long Bay Cruise & Angkor Wat Visit Operated By: LE Trusted Partner Tours We had a terrible time overall. The ground operator [Name Removed] is lovely but I feel we have been very misled with this trip. She worked hard to get us upgraded in hotels as the ones that were booked should not be booked… Read more

for westerner travellers imo. Booking with Luxury escapes was the first misleading thing. This is not luxury tour. We have already spent over $1200 locally upgrading all our hotels and the cruise. The 3 star trashholes that were booked for us should not be sold to Australian travellers.

We booked our own flights from Phnom Penh to Siem Reap as we don’t want to waste another 6 hours on a bus with a company that rips its passengers off. We lost AU$250 at the Vietnam border which we believe the bus tour guide scammed us to get us through the border. She also did some dodgy trash with our passports at the duty free shop at the border, which when questioned about it left us feeling very unsafe. This whole “tour” as you called it had been emotionally draining and expensive. I am so angry and tired with all the trash we have had to deal with. You should not be booking tours in Vietnam with these hotels and ground operators. [Name Removed], the ground operator was lovely and helped fix most of the issues.

Prior to travelling it was hard get hold of an itinerary and their agents refused to provide one so that we could secure pre and post hotels. They said they would only send one up to 4 weeks prior. This is a st^pid policy. The whole experience with Scoopon travel was terrible to be honest. You never said anywhere in your advertising that the hotels would be nasty 3 star accommodation. We only found this out shortly before arriving when we advised local operator [Name Removed] to rebook them to at least 4 star. Even in the itinerary you sent to us does not mention these are three star hotels. The fact you advertised as a luxury escape implied that they would be 4*+

A few hundred dollars down and not even an apology – I paid for a kayak trip for myself and a friend from wonga park today ... not only did no one turn up for the event we even purchased wetsuits for , I tried numerously (4 hours in total ) to contact scoopon (as there wasnt a number fir the kyak… Read more

company) and all I heard was a replay of a Thailand podcast over and over ... a few hundred dollars down , and not even an apology .

have had a great experience with scoopon and most recently with 'Mikayla C'. Nothing was too much trouble. thanks team and we are looking forward to a great trip.

Scoopon support – I had an issue with trying to change the dates of restaurant voucher in Scoopon that had been cancelled directly with the restaurant. "David E" was extremely helpful and resolved my issue very promptly. He was very easy to deal with and very professional.

Sebastian's attention to detail and friendly helpful service gave us great peace of mind – Sebastian was extremely helpful getting our confirmation of booking emailed to us. Very polite, very helpful and saved us a lot of time. Now we can relax and enjoy our upcoming holiday. Thankyou Sebastian. Andrea and Michael D Show reply

The Scoopon deal provided a free room upgrade which was done, however, the deal also included daily 2 course lunch or dinner, now everyone says to read the fine print which I did and there was no other details available. So this enables the hotel to provide you with their set menu, this is completely different to their normal menu for example a… Read more

dinner would consist of a bowl of Dahl and some nan bread or a bowl of curry (no rice) as the main course and some ice cream with French toast or something similar for desert. So if you expect a decent meal with the deal you would be disappointed. Overall package was ok but the meal part was bad especially considering how much food in Bali costs elsewhere.

Do not buy any gift vouchers. from my personal experience I wish I never went on their sight and I wish I never went ahead with the purchase. Their gift vouchers are complicated for the recipient. Firstly it has the price written on it then for them to use the voucher they have to go on their sight register to activate and it expires. Had I known… Read more

this I would have never gone ahead with the purchase. Tried to call back customer service for refund, they don't refund so you are stuck with this voucher and it is not even presentable as a gift. Customer service unhelpful they do not listen or even willing to help. extremely disappointed would not recommend them or purchase anything from the,m.

Purchased a high tea voucher-had used same voucher in past-amazing. Last time was exceptionally poor. Gave feedback to Scoopon-heard nothing. Review on FB Scoopon -got a response from Scoopon asking to know more details. Responded -again nothing. Its been over 1 month. Please Scoopon-dont let me think you only respond to negative feedback......

Bali Tropical Nusa Dua Escape, The Nest Hotel, Breakfast, lunch or dinner included plus daily cocktail and more, $655.00 for 7 days, too good to be true, not a chance. Upon checking in, drag your own bags up a flight of stairs, sorry your room is not ready it was 2 pm but please dont shut the door hard as it will come of its track and we are… Read more

unable to fix it. Only 1 lift working at present, upon asking another guest whom was checking out after 2 days there had been no lifts for the previous 2 days. Being 76 and 80 years of age we did not fancy walking 6 floors to get drinks or a meal. Breakfast, lunch and dinner were of the same very small menu all, Indonesian. Cocktails were all made on Arak no other sprits were available. Very nasty smell onces you reached the 6 floor we then decided it was not worth the effort and decided to check out. The Manager Kevin advise that a refund would be avilailable less 1 day which we agreed but could not give it to us as Scoopon had not as yet paid him We hade paid for the holiday 6 months previous. Scoopon has decided NO REFUND even though the hotel agreeded to a refund Scoopon advised we could transfer to someone else at a cost. Our driver whom we had know for a number of years after we rang him to pick us back up, quote "that was longer than I though it would take". We asked what the smell was " thats because the sewage works for the whole of Nusa Dua is at their back door". Thats the loverly blue pond area in the photo, great photo shop job. Did anyone at Scoopon check this so called hotel out before they advertised it. As like most people its seems have we lost our money, probably. Would I take another Scoopon, not a chance.

Urgent - Issue with Father's Day Gift Vouchers (Unresolved for Over a Month) – I received three gift vouchers from my children as a Father’s Day present, but unfortunately, the vouchers are not redeemable. I contacted Scoopon over a month ago, and they initially responded quickly, assuring me they were looking into the issue. However, it’s been over a month now, and I haven’t heard back from them despite following up several… Read more

times.

I’m beginning to doubt whether they’re willing to resolve this, as it surely doesn’t take this long to investigate.

Excellent Assistance – Booked airport transfers but the airline changed the schedules. Rang and spoke to Jennifer C and she contacted the provider of the transfers, amended the pick up times and got back to me with the new details within a few minutes. Excellent service! Thank you Jennifer. Show reply

Cancellation/refund travel voucher – First class customer service from IRIS D at Scoopon. We had an urgent need to cancel a room due to bereavement and IRIS ensured it was done and a travel voucher credit issued within hours. This is a huge help. THANK YOU.. Show reply

Incredibly helpful service – I cant thank Gemma enough for her absolutely FANTASTIC service! Gemma, Thank you for all your help I'm thrilled with the end result. THANK YOU! Scoopon, I'm a user for life now. Show reply

Excellent customer service from Scoopon Team member - Iris – Excellent customer service by "Iris" from customer service team from Scoopon. I found him very helpful and supportive with my query. He was able to understand the situation and was very prompt with his support and reply. Show reply

Friendly + efficient! – I needed to update my email address for the confirmation of our wonderful holiday booking to Khao Lak. Emily G. was spot on, made the process sooo easy. Took no time at all. Awesome! Show reply

Request to change dates of booking – Request to change dates of booking, while ultimately unsuccessful, was treated with care and understanding by Emily. We appreciated her efforts on our behalf. Show reply

Could not have made a better choice when using Scoopon travel for my holiday – Before I booked my Fij holiday with Scoopon travel I checked the reviews so went ahead with booking .I found that their prices were great and am very pleased with what I have now booked The booking itself was very easy with my bank sending a sms to check it was me and I wanted to go ahead with payment .That was a bonus . … Read more ·  1

I had some confusion regarding the transfers required and contacted resort to find there was one not as I was given to believe . I rang Scoopon and spoke to a customer service person with a minute .That was Bryan who then went to great lengths to solve my concerns .He kept in contact with me then later he rang and all is well .It was a misunderstanding on my part .Do check fine print as it matters .So a big thanks to Bryan .It's a long time since I had such good service

Excellent service – I needed to cancel my trip, for personal reasons. I called Scoopon and was assisted by Kam R. He was super helpful and efficient. He knew his stuff and had me sorted in about 5 minutes. Top service. Show reply

Customer Satisfaction – Hello! This is a review about "Kam R"" who was efficient and pro active with handling my customer request and was prompt with actioning the request in a timely manner. Kam R was calm and approachable with my queries and provided excellent customer satisfaction. Show reply

Great Customer Support Experience – I have received an amazing support regarding my booking experience and changing details. Thanks a lot to the Customer Support Team to ease my booking requirements and special thanks to Kam R, for a quick response and for being proactive in solving my issue with the booking. Thank you all. Show reply

Great service and assistance – I had an issue trying to obtain a refund for an overpaid amount for a cruise. I had a lot of trouble finding someone to understand and help me - until I spoke to Vynka. She went out of her way to assist and arranged to have it sorted out. Great service Show reply

Excellent customer service – Lisa B was very efficient and friendly and was able to change my booking to another day, she kept me informed throughout the entire process, excellent customer service. Show reply

Great help – The person I spoke to was extremely helpful and went above and beyond to find my lost Escape, sent me my Escape with all details and was so happy to do it. It was my mistake that I couldn’t find my Escape, she was so patient with me. Show reply

Up and Above expectation – I just had to share my fantastic experience with Kam R! He went above and beyond to help me transfer a nearly expired gift coupon into my name. Many phone calls and emails were sent however he sorted them out swiftly until the issue was resolved. He even managed to book a hotel for me super quickly at a very short time! Kam R. seriously exceeded my expectations. Thank you so much, Kam R! Show reply