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Derila Pillow

Derila Pillow

 Verified
Derila Pillow
3.8

542 reviews

Positive vs Negative
62%38%
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Pillow Relieves Pre-Existing Pain ?Yes · No
Value for Money
3.1

 AI reviews summary 

The Derila Pillow is primarily praised for its ability to alleviate chronic neck, shoulder, and back pain, with many users reporting immediate relief from stiffness and tension-related headaches. While the ergonomic design is highly effective for some in reducing snoring and improving sleep depth, there is a significant divide regarding the company’s business practices. A consistent volume of complaints highlights predatory website tactics, such as unauthorised upselling and extremely difficult return processes, alongside reports of inconsistent product quality and long shipping delays.

Pros
Pain Relief: Exceptional at reducing morning neck stiffness, shoulder tension, and headaches, even for users with pre-existing conditions like arthritis or spinal narrowing.
Improved Sleep Quality: Facilitates deeper, more restful sleep by maintaining spinal alignment for both back and side sleepers, often reducing tossing and turning.
Respiratory Benefits: Frequently credited with reducing snoring and helping open airways, leading several users to reduce or cease the use of CPAP machines.
Ergonomic Support: The unique "butterfly" or "ergo" contouring provides specific support that "cradles" the head and neck more effectively than standard pillows.
Cons
Predatory Sales & Support: Recurring reports of the website automatically adding items to carts, unauthorised credit card charges, and a non-responsive customer service team.
Restrictive Return Policy: Significant frustration regarding a "satisfaction guarantee" that is voided once the vacuum-sealed packaging is opened, making it impossible to trial the product.
Quality & Sizing Issues: Some users received pillows that failed to inflate after unpacking or found the physical size to be much smaller/thinner than expected for an adult.
Difficult Maintenance: The uniquely shaped pillowcases are reported to be difficult to remove and replace, leading some users to sew their own modifications.
Verdict

The Derila Pillow appears to be a highly effective therapeutic tool for neck pain and snoring, provided the physical product meets the user's specific size requirements. However, consumers should exercise extreme caution with the official website due to significant reports of deceptive billing and a near-impossible returns process. Buying through a third-party platform with strong buyer protection is recommended to mitigate these significant logistical risks.

542 reviews
5 Ginny Wagner  · I was quite surprise on how much the pillow worked for a good nights sleep.
5 allan f.  · neck pain and stiffness all gone, different feeling but results are the best feeling
5 Louise R.  · I have migraines and the pillow helps me with the migraines. Thanks, Delilah Pillows
5 Keith B.  · The pillow is awesome! My snoring has dramatically improved! I highly recommend it
5 barrie s.  · i have not had my pillows long i'm very happy with them so far.
5 Gary L.  · My wife and I are both sleeping better since the purchase of these pillows. My tendency for stiff or sore neck muscles has been greatly reduced.

Reviews with attachments

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caroloconnor48
caroloconnor48VIC5 posts
  Fair Incentive Verified

I love my new Derilla Ergo pillow, it’s been great for my neck. I originally purchased the Derilla pillow but then I purchased the Ergo and it’s is much better and more snugly so now I use the original one above the Ergo when laying in bed to watch the TV and this still supplies me excellent support while I need to have my head and shoulders up… Read more ·  1

higher. I highly recommend these Pillows. Plus I love the cooling and silk collagen pillow cases for the Ergo. So soft and comfortable. Well done Derilla.

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Katalin
Katalin
  Fair Incentive Verified

After a day or two, I slept longer and woke up refreshed. My neck and back became more relaxed. My breathing also improved, I don't snore. Show details ·  1

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Winifred Bevan
Winifred Bevan
  Fair Incentive Verified

Absolutely five star have no more pain in my shoulders or arms and a full nights sleep, have tried so many pillows which have not worked. So impressed I gifted one to my friend Show details ·  1

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Nobu.T
Nobu.T3 posts
  Verified

Since using a Derila pillow, I've been free from neck and shoulder pain. My snoring, which was a source of worry for my family, has also stopped, and our home is peaceful. Changing your pillow is a much cheaper and healthier way to improve your health than consulting a doctor. Show details ·  1

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Kelly Farrell
Kelly Farrell2 posts
  Fair Incentive Verified

The Firat night I slept on my new Derila pillow my jaw was able to relax! I have been trying to recover from a concussion, well actually two, 14 months apart. I have been to numerous Dr.’s to help with my TMJ pain. The answer was your pillow! Thank you so much!! Show details ·  2

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David Lloyd
David Lloyd
  Fair Incentive Verified

I was skeptical of another claim to help with my sleep apnea. However, these pillows are now my favorite method of sleep assistance. I often sleep on my side and this pillow allows me to rotate without disturbing my CPAP mask. Not only are they comfortable, but are small enough to take with me on my travels. I have recommended them to others and don’t foresee me returning to a standard pillow anytime soon. Show details ·  1

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Mary W.
Mary W.2 posts
  Fair Incentive Verified

My Derila pillow does everything it promised to do. My only wish would be that it is a bit thicker so that my arm does not go to sleep but that may have more to do with Neuropathy than the pillow. My neck definitely feels better and I sleep through the night now. Show details ·  2

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drtrev45
drtrev45SA4 posts
  Verified

After having a stiff neck for weeks I decided to purchase a Derila pillow. A week after using this pillow my neck pain was minimal and driving the car was much easier. Two weeks later it is even better. What joy and relief. I thoroughly recommend these pillows. Show details ·  1

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Claudio M.
Claudio M.
  Verified

Bad product. Worse customer service. Do not accept returns. If the package is opened. Show details

Derila
Derila    

Hello, Claudio! I understand how frustrating this can be,… Read more

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Leza
LezaQLD4 posts
  Verified

I purchased 2 of these, believing the advert that you would get a great nights sleep, feel revitalised and fresh, and stop snoring. Well guess what, NO! that was not the case. We both had terrible nights sleep, and snoring increasesd. Their ad said you can return for a refund if not satisfied.... This refund can only be given if the pillows are… Read more

still in their original vacuum sealed bags, not touched or opened, otherwise you are not able to return for a refund. I have absolutely no idea how you are supposed to try something without taking it out of it's packaging. I went back through PayPal, and they also said that I can't get a refund either. So, I definitely give them a BIG N.O. don't bother even thinking of getting one unless you want to waste your hard earned money on something even the dog wouldn't want to sleep on.

Derila
Derila    

Hi, Leza! I’m sorry for any inconvenience this might've… Read more (+1 reply)

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Garry Butler
Garry Butler
  Verified

Not comfortable with a button right in the middle! Didn’t stop snoring either. Show details

Derila
Derila    

Hello, Garry! I understand how frustrating this can be,… Read more

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Jane w
Jane w2 posts
  Verified

I just received 2 pillows 2 days ago, and it is the worst pillow I have ever experienced. It hasn’t done anything for my snoring, and I am suffering really bad neck and back pain now. I have had the worst 2 nights sleep in a long time, trying to get used to this horrid thing. I’m sitting up at 5am to write this because I am tired, in pain and… Read more

very bloody angry. It feels like I’m sleeping on a rock, it is that hard. They said it will take time to get used to, but there is no way I can put up with this for another night. Their good reviews must be fake, and written by them as I can’t be the only one that is having this experience. Also they haven’t sent the pillow cases I ordered with them. I will be sending these back, and hopefully get a refund for both the pillows and cases that I didn’t get. My advice, DO NOT BUY

Derila
Derila    

Hi Jane! I understand how frustrating this can be, and I’m… Read more (+1 reply)

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Latest follow-ups

Patricia W.
Patricia W.QLD12 posts
  Verified

These pillows are great foe side sleepers and work exactly as described. Show details ·  1

 Follow-up  · Keeps wonderfully cool. been using for about 6 months and the spare pillow case makes cleaning easy.

Peter W.
Peter W.SA
  Fair Incentive Verified

This pillow that I bought is fantastic. I haven't woken up with headaches or sore neck since using it. My sleep apnea is zero. I love it. I certainly reccomend it and I have already to many friends Show details ·  1

 Follow-up  · All good. Still not using my C Pat machine and feeling good. Pillow is veey comfortable

Dan Ruhs
Dan Ruhs
  Fair Incentive Verified

My Derila pillow supports my neck and spine so incredibly well that I sleep long and deep then awake physically and mentally rejuvenated. My sleeping breathing is better than previous in my life for years. I am a super fan and advocate if these pillows. Many Thank Yous!! Show details ·  1

 Follow-up  · I love the product but I do not appreciate you sending me products I did not order.

In-depth reviews

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Gwendolyn Leeder
Gwendolyn Leeder
  Fair Incentive Verified

I purchased a Derila pillow. I really hemmed and hawed over whether to purchase it for a solid six weeks. Every time I seen the ad for it I thought this pillow can’t really help with sleep apnea, or my husbands snoring. I started watching the full… Read more ·  1

ads when they came up. I clicked on the purchase link multiple times after watching the ads but then I wouldn’t follow through. I finally decided I would buy one and try it. I asked my parents if they wanted one of course they said no as well as my brother. So I went ahead and ordered my pillow along with the cover for anti-dust. I opened my pillow right away and seen that I needed to let it rest for 8 hours before using. I stayed up late so that I actually gave it 9 hours put my cover on and headed to bed. When I woke in the morning I couldn’t believe it!! I actually slept through the night without waking up!! And I didn’t have a headache like I normally did. I told my husband and he was sceptical and said that I had stayed up late and that was why I had slept through the night. He told me that I better not throw my old pillow out quite yet. I used the pillow every night for a week and told him that he that he was using it that night. In the morning he asked if he could try it again the following night. Then a couple of days later I was talking to my brother who has sleep apnea and said he was struggling to sleep. I took the pillow over to him to try for a couple of nights. My husband ordered his own before I got my pillow back. I then lent my pillow to my mom and dad for both of them to try. I honestly can’t believe I waited for so long before ordering my pillow. My parents and brother have all purchased a Derila pillow now!! I’m so happy that I bought it!! My only regret is not ordering it sooner!! Absolutely love my Derila pillow and is the best investment I have made in a long time!! Don’t be like me and delay your decision to buy one!! I highly recommend this product!!

 Follow-up  · Hello again, after my review of my Derila Pillow, there are a few questions people have. I’m going to try my best to answer them. The Derila pillow holds it shape perfectly once you have opened the package and let it rest and get to its true form after roughly 8 hours. I have been using it every night (or someone has) since it arrived and it is… Read more

Happy Man
Happy Man
  Fair Incentive Verified

Well..It's good to have a chance to extol the virtues of this pillow. I got two of them, and being the only one using them...these so well-crafted-from-high-quality-materials should last me for many years. Being prone to getting ear-aches from so many different pillows during the years, what a welcome delight is the "Derila Ergo" with its centre… Read more ·  1

cone feature, attained by a snap set in the centre. So clever! And little pressure on the ears if sleeping on either side! GENIUS! It took me a bit of a struggle to master removal of the cover to launder it, I should say replace it after laundering. I found a new set of silk pillow cases in the house not being used, got out my sewing machine and modified their size/shape to fit the uniquely shaped "Derila"...and so much easier to remove and replace. Seems like that is a good solution for me.

I was diagnosed with sleep apnea and sold a special machine to treat it. $2000 later I could not get used to it, so shelved it for now. I'm trusting the new pillow is helping me breathe better. It must be helping as I feel more refreshed after a night's sleep.

It matters not what my sleep position is...comfort plus is realized and I am definitely sleeping much better with the "Derail Ergo." [From where did this name ever emerge? pray tell ]. DO tell us. I can honestly say...nothing entices me to bed better than sex and my "Derila" pillow.

Teliocide
TeliocideNT9 posts
 

My sister bought this for me as an act of compassion as I sleep poorly and have ongoing neck problems. I had no Idea what it was. A tiny pack as hard as a rock. I paid it no attention until i bought a memory foam pillow from Kmart for $20. Then I saw the the words memory foam on the Derila package so I opened it and read the instructions. I was… Read more

quite pleased, the images of the pillow gave me the impression of a well shaped compact pillow. So following the instructions I laid the Derila pillow out to allow to inflate, that was one week ago. Little has changed. From being folded over like a Taco shell it has slowly opened to form a right angle. There has been no obvious expansion of the foam. If the structure of the foam has not been totally destroyed by the extremely zealous vacuum packing I estimated it may be fully inflated in about 3 months. I will not hold my breathe. I am concerned that if by some miracle it inflates, after use it will again take a month of Sundays to re-inflate. The most common term for the state of this product is non-functional at the time of delivery or Dead on Arrival (DOA) or Defective on Arrival, both probably.

Derila
Derila    

Hello! I’m really sorry for the frustration and any… Read more

Positive reviews

Ronnie
Ronnie2 posts
  Fair Incentive Verified

WOW! I hoped for a supportive pillow, but was sceptical. I dont sleep well at night because I get headaches. I now take this pillow with me everywhere. You have to try it to believe it the best purchase I have every made. I am 72yrs old now sleep better and headaches are gone. LOVE IT Show details ·  1

Jeff Swann
Jeff SwannQLD4 posts
  Fair Incentive Verified

Both my wife and I have been using a Derila Pillow for about four weeks and we are both extremely satisfied with the product. My wife is a side and back sleeper whilst I sleep mainly on my back. I have a neck problem however I have found that the pillow has given me a lot of comfort at night, so much so that I sleep soundly without tossing and… Read more ·  1

turning to get comfortable and my side of the bed hardly has the bed covers disturbed in the morning. As I have to use a CPAP Machine at night I have found that my reading have improved (air leakage} to the point of being 100/100 as I don't roll over and disturb the mask seal. This in turn also improves the quality of my sleep. To be honest I was dubious of the advertising information before ordering however I have found that the pillow meets all of the advertised promise and more. Below I have to tick that I was offered a gift for filling out this review however that has nothing to do with my comments above.

Christine Barlow
Christine BarlowQLD2 posts
  Fair Incentive Verified

This pillow is light and very comfortable, providing good neck support. I alternate between this and the Derila Ergo pillow - though this one is perfect for travel (easy to lay flat on the top of your suitcase contents). Well made and great quality, as with all the Derila products I've tried. Show reply

Find out how Derila Pillow compares to other Pillows

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Negative reviews

rad3075
rad3075
  Verified

I got diagnosed with obstructive sleep apnea. This pillow does not help with this condition or does it cure it. The only thing this pillow helps me with is spine support and I sleep with my arm under the pillow. But don’t spend your money if you have sleep apnea. I bought it and it didn’t help my condition. Show details

Derila
Derila    

Hello! I understand how frustrating this can be, and I’m… Read more

dickieboy
dickieboy15 posts
  Verified

i WAS SEARCHING FOR A PILLOW and came across S P Darrishop Goningen NLD and was checking their product out when they just dissapeared from me screen.in due course I was to find out that they had accessed my credit card and debited $129.. some time later I received a Derilla ergo pillow probably worth $40 tops retail, most uncomfortable and useless to me! I have been unable to contact either company and have had to cancell my card Show details

Derila
Derila    

Hello! I understand how frustrating this can be, and I’m… Read more

Tam S.
Tam S.4 posts
  Verified

These pr*cks are con artists! Their website is designed to screw people over. Never have I ever purchased something without step by step confirmation of correct details until I encountered their website. It enlisted my parent’s address as delivery address. I wrote to them seconds after the transaction was made and they were quick to respond. I… Read more

gave them the correct address, but they intercepted the dispatch process with one of my old addresses that I never mentioned. What useless fools! Now the parcel is lost and they’re telling me I need to contact Australia post. What j#rks! I will be contacting my bank and consumer affairs about this.

Derila
Derila    

Hello, Tam! I understand how frustrating this can be, and… Read more

Recent reviews

Robert Ferrara
Robert Ferrara
  Fair Incentive Verified

Finally, a pillow that actually works and does what it says it will! I've purchased dozens of pillows over the years, never finding one that did the trick. This one does! It's perfect for back and side sleeping! Great product and well worth the money. Show details ·  1

Evelina C.
Evelina C.
  Fair Incentive Verified

I have to be honest, both my husband and I were very skeptical about the pillow but after using it the first night we both woke up the next morning and was very happy with how well we slept! It’s comfortable both for back sleepers and side sleepers. We both highly recommend this product and give it two thumbs up! Show details ·  1

Jan
JanQLD3 posts
  Verified

I often had very restless sleep mostly because of my standard pillow, always plumping the filling into a better shape, now with my Derila Ergo pillow, I sleep peacefully either side or on my back. Show details ·  1

Richard Walters
Richard Walters
  Verified

The pillow has helped me get a better night of sleep. I have found that this pillow gives good support for my neck and head, as I sleep on my left side. Thanks for such an excellent pillow to help people with sleep apnea. Show details ·  1

Vanessa
VanessaQLD
  Fair Incentive Verified

I saw the Derila pillow first then didn’t see it again. The market was then flooded with other pillows of similar design, so I bought 2 different ones. They were ok but didn’t really help with my neck and back issues. Then the Derila pillow came back and I now have one and it’s fantastic. Smaller than other brands but exactly right. My sleep has… Read more ·  1

improved significantly…..the space for your head to lay in and neck support is fantastic, also the space for your arms is perfect. I have slept on other pillows but can’t wait to be home in my own bed with my favourite Derila pillow. We are overseas at the moment and I almost bought my Derila pillow with me. I urge everyone who has trouble sleeping to give this Derila pillow a try!

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