EziBuy

I had placed an order with Ezibuy late last year 2024 and one of my items hasn't arrived. I have contacted them many, many times via email and also telephone and I still haven't seen my item or refund. I have received many emails advising me of status updates with case numbers, but nothing is done to rectify my missing items. This is hugely disappointing. I will never use Ezibuy again because of this broken trust and lack of customer care. Show details

I am not sure if I have the correct company but all the emails were from EziBuy. I bought shoes from Rivers online on the 25th of January. I only received my order partially, after numerous emails and automated responses from them I still have not received the rest of my order or a refund. It is unbelievable that companies can do this. No proper email explaining or trying to come to an agreement - nothing! Absolutely poor service! Show details

Rude Customer service – Absolutely horrible customer service I was yelled at for questioning where my order was at as I had made several attempts by email but was brushed off with email tracking that was from some business in China so I called Ezibuy 1800 number the woman was so rude my visitor could hear her yelling at me through the phone. No wonder it's in Receivers and Managers Appointed & Administrators Appointed.

Sad to see Ezibuy go :-( – I feel very sad that Ezibuy has come to this after 20 years for me buying from you.. always getting comments from unique “quality” clothing that no one else is wearing. I would ring and talk to a “real” person! I remember if I missed my birthday gift, I’d ring a date late and not a problem, we can see you are a regular customer and spend here all… Read more

the time!! The last time this happened and got a nasty response on the on end of the phone, which was a first in 20 years. She was not going to bend the rules or honour my loyalty as a regular customer!! Then all the “common” brands like Katie and Millers were introduced!?!? If I wanted synthetic poorly made garments that every second person was wearing I’d go to the main stream stores. I think this was the turning point. Someone got greedy? Or was it out of desperation to Sel edge the company? The loyalty customers would have always stuck by you :-(

Di 5304008 – Professional from phone ordering to receiving the order email tracking days before the delivery, earlier than expected. Order was correct sizes, colour perfect. Quality was good and colour was good. Sizing was also good a bit bigger I prefer that way. Thank you Ezibuy. Show details ·  1

Like pure wool and 100% cotton garments – Katies, Rockmans and Noni B stores can be located at any large shopping centre. There seems to be a change in products, I have sensitive skin and I have always been able to buy 100% wool and 100% cotton garments in accurate sizing and a wonderful array of colours. There does not seem to be so much available now which is disappointing. It is… Read more

also harder to locate these products on line probably because there seems to be much less of them. Have not received my order as yet but expect to be satisfied with my purchases.

Shameful customer relations – I have been purchasing from Ezibuy for years with no problems. My most recent and final purchase was made 15th December 2024. Following multiple calls and emails with the company the items arrived 8th January 2025. I called and said the items arrived too late (I was told they would arrive 5-7 business days over the phone last year). Turns out the… Read more

items were shipped in from overseas (I assume China) and there are no returns/refunds/credits given. I have never encountered this with any other company and when I asked the person on the call center yesterday to speak with a Manager, she said they will call me yesterday evening or today at the latest. Good thing I did not hold my breath waiting for the call. Shameful on all counts - poor customer relations, poor delivery, poor everything. I wont waste my money or time on this site again.

Ripped off! – The Bamboo sheets are cheap and discussing. They are like plastic. I also ordered towels but can't review those because they NEVER ARRIVED! I have made several attempts to sort this out but I'm not getting anything back other than promises to respond. Not happy!

Terrible company to deal with – Worst company to deal with. After placing an order 10 days ago and paying for it I have still no delivery details. Nothing. Now I get an email stating waiting on Third Party Status. Tried emailing gave my Order Number and it’s not accepting that number. Never ever again.

Scammed – ZERO stars Nothing easy about Ezibuy I wish I had read reviews and knew they had gone into administration prior to forking out $150 for clothing I haven’t received any tracking and after a week my order is still “pending” I’m worried that I’ve just been scammed

Can't login to my account – I was not able to login to my account to check and track my parcel previously purchased. Every time I try it does not recognize my username and password. When I click on "forgotten password" link, I never received an email for reset. Not happy.

Sad to see the demise of Ezibuy – I have been a regular Ezibuy buyer for over 20 years. Since Mosaic took them over my favourite brands such as Capture, Grace Hill, Heine, Isobar etc have disappeared. Are these brands available elsewhere? All I find on Ezibuy website are brands like W Lane, Rivers etc. Not the same quality

Used to be good, but now poor – It’s such a shame. I had a wonderful long standing customer experience with Ezibuy for more than 10 years. Suddenly, this year I noticed the sorts of things they sell are not good. No more merino, just acrylic and very cheap dresses and skirts. I took advantage of some of these was sent a completely different product to one I ordered, and got a… Read more

$20 refund for this, but I was sent on a wild goose chase when I wanted to return a dress that was awful quality. I messaged them by email and this was never responded to. Both items, including the one I was given $20 for, went to charity. I gave up trying to send them back. I will never ever order from them again. So sad this has happened to an otherwise great company in the past.

Cost of returning goods way over the top – Are very disapointed with the returns sysytem that Ezibuy has now. Very expensive to return goods, and even more expensive to exchange. Won't be using Ezibuy ever again. You used to be great to deal with as an online company Show details

poor quality and service – disappointed in my latest purchases, Ive used Ezibuy for many years (when it was Myer direct) amazing product, with fabulous service. Now the quality is tacky, my latest order is not as advertised, and i cant return anything! the colour is close, however not as good as it used to be. the prices are cheaper, that shows in the poor quality of the items. ~ buyer beware, I will no longer be shopping here. Show details

Dollar Shop Trash – The type of clothes on this site is absolute junk. The old EziBuy had classier clothes for ladies. I would not wear these trash that the new company is selling. LOL!!!

Run don't walk – Used to love ezybuy. Particularly their European section. Not sure who is buying for them now, however they have atrocious taste. Such a shame :( Show details

No refund given – I bought 2 pairs of jeans. I was only sent 1 pair and received a top I didn't order. I requested a refund, they said they will process this for me. After repeated requests for refund to be processed this has been ignored. Also requested refund through PayPal to no avail. I would not buy anything through ezibuy again.

EziBuy false advertising – On website they say get $20 voucher off purchase if you sign up, after signing up and trying to use the emailed code it doesnt work. They tell me its only valid on certain purchases but no mention on web site off this condition, also no mention of a minimum buy of $40.

Rip off – Poor quality, poor service. My daughter was buying a dress online for $5. By the time the sale completed it had gone up to $20. When asked they said sales can end at anytime. Shameful scam in my opinion. Show details

terrible customer service – I would give no stars if possible I used to buy a lot from this company every other week I purchased work wear linen and lots of other items. I will never buy from them again gone is the great customer service I used to get be careful read the fine print before purchasing. And make sure you read item details very carefully. They are definitely the same company or the same quality of goods.

Ezibuy & 3rd party supplier returns – I purchased a 3rd party product through Ezibuy in January 2024. When it came the fabric content was not as advertised and the stitching was coming undone in multiple places. I emailed to find out how I return a faulty item to the 3rd party supplier. I received a response with a tracking number & asking for photos of the product and a description… Read more

of the item which I emailed back. I heard nothing, so made several email & phone contact attempts. I ended up speaking to someone who advised the original log had been closed & who asked me to send photos etc again which I did. They said they would call me back the next day, I'm still waiting. This has been an expensive learning experience and so disappointing as I have previously been satisfied with Ezibuy service.

Avoid Any clothing Shop Owned by Mosaic Brands.. Follow Up Customer Service, NIL – Ezibuy was once a terrific company.. A New Zealand phone operator would help you with everthing and anything.. Now Ezibuy has been bought up by Mosaic Brands which also own Katties and the like. So customer service has become nul and void like every other multinational company has.. The great invisible... As polite as the woman was on the phone,… Read more

Ezibuy has obviously sacked all it's New Zealand phone operators who'd have been earning a livable wage, and gone off shore to the Philippines or the like for cheap labour.. How typical.. So, I rang to add a couple of things to my order but ohhh, noooo, we can no longer help a customer out to that level anymore. So I asked to cancel the order so I could start again and add the extra items myself.. Well, ohhh, nooo, we can't manage that either.. What a load of old bollocks.. My only option was to order the extra items and pay for the postage again.. Well, not on your life.. I shan't be shopping at any of the shops Mosaic Brands now owns and operates.. I have been a loyal Ezibuy shopper for well over a decade but will be no longer.. Basically they can get nicked...

Nearly a year on and still waiting for any communication or refund – After nearly a year I know I won't receive my refund even though I sent the items back. They have probably resold them. I even went through PayPal. Never again and will advise any friends. My rating would not even be terrible. Show details