6,547 reviews
- Very small
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- Slightly large
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- Very large
AI reviews summary
Pros
Verdict
Overall sentiment toward JD Sports Australia is largely positive, driven by fast shipping times, competitive pricing, and a strong product range. While a portion of customers experienced issues with order fulfilment, damaged product packaging, or return policies regarding item boxes, many note that staff and customer support assist in resolving concerns.
Absolutely outstanding service! I was returning a faulty pair of shoes the manager was super friendly and helpful made the whole transaction simple and helped me order shoes online that were not instock the delivery arrived today. As a senior leader for a major retail business the service was fantastic and I was in awe of your team WELL DONE Show details · 1
The right pair of shoe was faulty, the suede had clearly changed colour. It had a scratch on top. Looks like it was for try ons and then was sent to me. On top I was the one who had to pay return fees, really disappointing!! Show details
Really happy with my purchase. Ordered online and it arrived super quick. Shoes look great, fit perfectly and the quality is spot on. Great experience with JD Sports, definitely recommend ❤️ Show details · 1
Reviews with attachments
Absolutely fantastic, Great price, easy purchase, awesome product and amazingly quick postage. I highly recommend JD Sports A+++ Show details · 1
A+++++++ Very happy once again. Fast delivery , exceptional quality, JD’s Is the go to store for all age groups Show details · 1
- +1
I received the Top Nike today. I opened the packing and the top Nike pack in the bag probably. But There is no price tag and information attach on the top Nike. It looks used. I purchased a lot stuff in JD sport , there are always a price tag attached. Show details · 2
It was a great experience. They were very supportive, they kept me updated and my shoes arrived perfect. Thank you so much. Show details · 1
Very fast delivery, very happy with the quality and service Show details · 1
Thank you very much The size is good and the fabric Show details · 1
Delivery was easy, on time and had a text that morning . Trainers are so comfortable Show details · 1
I was very happy with my new Nike Airmax, they're great quality, but I was even more impressed with how quickly they were delivered, 3 days, amazing work JD sports. I will definitely be shopping with you again. Show details · 1
The sales staff in the store was amazing, fast, efficient and friendly in showing me they didn't have stock but how to male an order in store with fast delivery. Very happy. Show details · 2
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Sales girl that helped us was awesome so helpful cant remember her name. Parramatta westfields. Had asics in mind for running but put me onto the on cloud shoe best decisions. Show details · 1
Ordered Wednesday night, arrived Friday morning 3 hours away. Very satisfied. Show details · 1
This is my second time shopping online at JD Sports. The app looks great and is easy to use. The delivery was fast and prompt. The quality of the product that I bought looks exactly like the picture shown on the website. Very happy with my purchase. Would I buy again next time here? Absolutely! Show details · 1
Excellent communication, fast delivery, awesome pricing, 10/10, no issues here Show details · 1
I've shopped with JD Sports a few times now, and everything has been smooth from start to finish. They keep you informed every step of the way — order confirmations, shipping updates, delivery tracking. The product quality has consistently been solid, and the prices are reasonable for what you get. Will definitely keep shopping here. Show details · 1
It was a gift for my niece. She is very happy . Delivery was on time. Good quality. Thank you Show details · 1
Latest follow-ups
Fast shipping, was disappointed when opening the box to see the shoe lace on one shoe ripped after spending $200 on the pair of shoes Show details
Follow-up · I returned shoes after contacting customer service about my damaged item. Received my refund once item was received back at store
Thank you for your feedback. We’re glad your… Read more
Comfortable and stylish Nike jst do it for me every time Show details · 1
Follow-up · Sizing is consistent durability is on point and the favourite features are the variety of colours and styles
Not my first choice. Web site had NB 550 shoes available which where withdrawn when I attempted to buy them. Bought an alternative which are ok but not perfect. Show details · 1
Follow-up · Taking everything into account it was still a worthwhile buy. Fulfillment was quick and the NB shoes are good.
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Positive reviews
Excellent design! Perfect soft flexible sole for developing feet and the Velcro works well and overall looks sooooo cute!! Bought three pairs in different sizes. Show details · 1
The delivery was quick. The quality of the product is great and I really like it. But it is big for me and unfortunately I can't have it replaced as there is no more available smaller size online. Show details · 1
Great punctuality and communication. The shoe was as advertised and support online with the size guide is perfect. I went for standard delivery and it was delivered within 3 days Show details · 1
Negative reviews
Sadly my item got ready for dispatch and was marked as “label created by sender”. JD Sport says it was collected by AusPost but they never marked it as collected. Maybe it never left the warehouse? Maybe AusPost lost it? I was told a refund was processed. 5 days later I chased the refund and was told it wasn’t processed but they have processed it now….lets see if I get my money back in the coming days.
Sorry to hear about the issues with your… Read more
They sent me the incorrect size and then tried to convince me that they had sent the correct size, despite me providing clear proof that they had not.I am very dissatisfied with both the service and the outcome. I had to use my own time to return the incorrect item in store to rectify an error that was entirely on their end. This has been extremely frustrating and an unnecessary inconvenience.
We’re genuinely sorry for the frustration and… Read more
Great company but annoyed the hell out of me that they just go ahead and refund you for items that aren’t in stock but don’t tell you what items those are or even send you an email letting you know the items are out of stock and they will be processing a refund! Bit annoying when your depending on the items you’ve ordered and have also paid for express shipping!
We're sorry to hear about the frustration… Read more
Recent reviews
Quality is fantastic. My order was split so I contacted support via phone, with a question. Very helpful and efficient response. I am a very happy customer and will purchase again. Show details · 1
Ordered 2oairs of trainers as they were 40% off and delivery was pretty quick. I have never had any issues with delivery or any products that I have purchased. Only thing I would suggest is in terms of improvement is that if someone is ordering multiple items and they are being dispatched separately from different stores/warehouses then do let the customer know. I was initially confused but figured it out myself. Show details · 1
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We’re really sorry to hear the shoes arrived… Read more