6,318 reviews
- Very small
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- Slightly small
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- True to size
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- Slightly large
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- Very large
AI reviews summary
JD Sports Australia receives high praise for its efficient delivery speeds and helpful in-store staff who facilitate online ordering when local stock is unavailable. While the majority of customers report a seamless experience, significant friction exists regarding rigid return policies and the physical condition of delivered goods.
Pros
- Exceptional Delivery Speed: Orders frequently arrive within 1–3 days, often exceeding customer expectations for both standard and express shipping.
- Helpful In-Store Service: Staff are consistently noted for their professionalism and proactive approach, particularly when using in-store kiosks to source sizes for home delivery.
- User-Friendly Digital Platforms: The website and mobile app are described as easy to navigate, featuring a broad product range and transparent tracking updates.
- Competitive Pricing: Recurring mentions of "best prices" and strong value during sales events like Black Friday make it a preferred choice for budget-conscious shoppers.
Cons
- Packaging and Product Condition: A recurring issue involves shoes being shipped in plastic bags rather than protective outer boxes, resulting in crushed shoeboxes and occasionally scuffed or dirty products.
- Rigid Return Policies: Multiple reports highlight a refusal to process returns or exchanges if the original shoebox is missing, leading to significant customer frustration.
- Order Fulfilment Errors: Several instances were noted where customers received incorrect sizes, mismatched shoes (different countries of origin), or items arriving with security tags still attached.
- Incomplete Shipments: Orders with multiple items are frequently split into separate packages without prior notification, sometimes leading to missing items that require proactive customer follow-up.
Verdict
JD Sports Australia is a reliable option for consumers seeking fast delivery and a wide variety of genuine athletic wear, especially when purchasing well-known brands on sale. However, customers should be aware of the strict requirement to retain all original packaging for returns and the possibility of receiving items with minor cosmetic damage due to soft-packaging shipping methods.
The delivery was exceptional, my shoes got delivered 3 days after ordering them online. As for the shoes they were true to size and look exactly like the photos and they are extremely comfortable… overall I am overjoyed with my purchase and will definitely be ordering again through JD soon Show details · 1
I contacted you’s about redirecting a package because I had accidentally sent to an old address but apparently you’s couldn’t do it unless I cancel it or do it once it gets delivered then do this on tracking app, this also did not give me option of changing due to shipping label, sender needs to include that receiver need to sign for package, or… Read more
your hundreds of dollars gets left out side. Also my package got split into two order and I only got given one tracking number there were no confirmation of when this will be delivered.
Super happy with the purchase and delivery. Took two days to be delivered and we are classed as a retro area so things take there time but not this time. My son is obsessed with his shoes. Highly recommend JD Sports. Show details · 1
Reviews with attachments
The crocs are so beautiful. Just like the pictures on the website. I’m getting mine Show details · 1
Very fast delivery and kept me updated on shipping and handling Show details · 1
Love my new shoes. I can’t get over how easy it was to purchase online and it was literally 48 hours after I bought them that they were delivered ***** Show details · 1
Excellent service and communication- 2 day delivery was fantastic. Shoes were exactly as advertised Show details · 1
Just as comfy as I remember them being. Delivery was quick to Melbourne and driver hid box! Show details · 1
Excellent product as well service just right quility I needed Show reply
- +4
Nike have small sizing. Im a womens 5.5 so I always size 1/2 a size up and opted for the size 6 (36.5). Fits perfect!! Show details · 1
Instore didnt have want i wanted, online delivery super fast!! Show details · 1
I can’t fault their online purchase services. Made the purchase and was delivered in no time. So good. I received my shoes just in time for the weekend. Show details · 1
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Such a beautiful jumper and hat!! I know my sons gonna love it. Show details · 1
Really happy with my purchase! The delivery was right on time and everything arrived exactly as expected. They feel incredibly comfortable, very cushioned and soft. So far I’m very impressed with the quality and fit. Show details · 1
Very quick delivery ,all perfect condition, pretty annoying how they make U write 10 words in the review though Show details · 1
Not sure what has happened I have only received one item. All items received now Show details · 1
Nice and good product / Fast delivery / great price/ diversity/ peace Show reply
Best company to deal with in terms of returns, speed of sending out orders and ease of returns as well If I had to develop a company that was successful, I would follow JD sports Show details · 1
Latest follow-ups
Disappointed – The reason I was disappointed was because they were a birthday present They came on the date but the wrong pair came Which I had to go to a party with no gift Ant rely on anyone to get the job done right Show details
Follow-up · I did get the right pair, this must happen a lot because they very unsympathetic !!! They got me the right pair and I went on my merry way no we are sorry non apologetic I was the one who had to apologise about the gift being late,
Hi Gigi, I’m really sorry to hear about the… Read more (+1 reply)
I had one order which got cancelled and I wasn’t given any email about cancellation. Only one shoe arrived and that too came put to a womens shoe I had to go back to the store twice and it wasn’t just okay as I paid express shipping as well. Ended up paying more for whatever articles were left. Disappointed Show details
Follow-up · Store experience was good I couldn’t get a refund so ended up buying a pair for which I had to pay more. I didn’t get any refund on the express shipping that I paid.
Hi Ali. Thank you for your feedback. We're… Read more
Excellent service paid for express shipping received from Gold Coast 2 days later in adelaide (worth it) driver left in poor spot but I was home I dont know why Australia post dont knock anymore ! Tech fleece trackies for my son he said they are killer! Show details · 1
Follow-up · Yes id buy them again The fabric is awesome even after a few washes still soft and warm Very high quality not peels or fluff balls strong well made hoodie and size is ample very good sizing
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Positive reviews
Fantastic! Ordered a sort after hard to get product and it arrived in the exactly time frame you indicated and before my sons 18th birthday! Thankyou he loves it! Would most certainly order again from JD … well done team! Show details · 1
No issues with the product ,got what I wanted . Just thought that after being picked and dispatched by the Jd team that it sat idol for a bit to long (3 days ) before a courier picked it up for delivery ..Being picky I know ,but yeah . Otherwise very smooth and appreciated Show details · 1
The team were amazing I placed an order and my delivery address was incorrect and I freaked out lol. The staff I spoke with were friendly and fast at helping me fix my issue. Show details · 1
Negative reviews
Cpl wks ago I was very disappointed with JD Sports, ordered express but waited longer. Was sent half way here then back to Melbourne then we finally received it. And was glue on sides shoes. But.. JD Sports went above and beyond to make situation better. Was very happy with Nicole's help. Have just done another order, not express this time.… Read more
Thought give them another go. Their customer service was hard to get hold of at first, but once they were aware of situation, was dealt with promptly. ( To be really honest, I think last review I done, is what made them finally respond tho, they hadn't responded until review went up. )
We're sorry to hear about the issues with… Read more (+4 replies)
You didn’t have the size I wanted for my son , so your sales lady said I’ll do it for you on the kiosk and it will be delivered , then she said check your postage details if they correct and they were and she said it’s done go pay and it will be delivered , awesome except she ordered 2 sizes down from what we needed now I have to go find a store to exchange , thanks for wasting my time jd sports Show details
Hi Derek, We’re sorry to hear about your… Read more
In my opinion it could of been processed and shipped a bit quicker, I placed my order at 6am would of expected it to be processed the same day it was processed the following afternoon to late to get shipped that day, and received way to many advertising emails 8 with in a few days
Hi Aliya, Thanks for your feedback. We… Read more
Recent reviews
**DO NOT SHOP AT JD SPORTS (Melbourne CBD / Knox) - A Masterclass in Incompetence** If you want to waste your time, have your consumer rights completely ignored, and be treated like an unpaid courier for a multibillion-dollar company's broken IT systems, then by all means, shop here. Otherwise, AVOID AT ALL COSTS. My son purchased a pair of shoes… Read more
through their "in-store kiosk" because they didn't have his size in stock, and he received a digital receipt. When we went to the Knox store for a refund, as he needed a bigger size, the nightmare began. First, we had to wait around for 30 minutes for a manager to return from a break. Apparently, no one else in a fully staffed store is trusted to process an exchange. When the manager finally arrived, she outright rejected our valid digital receipt. Why? Because JD Sports operates on outdated internal systems that require a paper receipt to track the original salesperson's ID. Think about that: they issue digital receipts, but their systems are unable to process returns using them. Due to their IT failure, we were turned away and had to make a two-hour round trip back to the Melbourne CBD store. The CBD staff finally processed the refund—or so we thought. A FULL WEEK LATER, I received an email from their customer service stating that their store staff had mishandled the refund and it had been processed as an online refund instead of a kiosk refund. Their solution? They dared to demand that I travel BACK to the store for a THIRD time to rectify their staff's mistake. This business is a joke. Their systems are broken, their staff are untrained, and the customer experience is appalling. They expect the customer to lose hours of personal time and spend money on petrol to compensate for their internal incompetence. I am escalating this issue to Consumer Affairs Victoria and the ACCC for refusing to honour a valid proof of purchase. Save your money, save your sanity, and buy your shoes literally anywhere else.
Thanks for taking the time to share your… Read more
Their return policy/customer resolution process is flawed, arrogant and designed to fatigue those looking for a fair outcome into just giving up. Store says go to whatsapp chat, AI bot refers you back to the store then suggests you involve a 3rd party if you're not happy....even BEFORE anyone actually sights the issue! Poor customer service, frustrating and i will.not return. Show details
We’re sorry to hear about your experience and… Read more
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Hi Chandra. Thank you for your feedback.… Read more