First Class Insurance Solutions
Verified4 reviews
- <1 day
- ·
- 3+ months
Do not waste your time or money with this company. Their only interest is selling you a policy and collecting their commission. Once the policy is issued, they show no concern for what happens next. I have spent an enormous amount of time trying to resolve issues with them and with CGU, the insurer they arranged the policy through. Instead of providing support, they left me to deal with everything on my own.
To make matters worse, they assured me they would attend an interview with the insurance company to support my case. When the meeting time arrived, they completely disappeared and did not answer any of my calls.
This has been an extremely disappointing and frustrating experience. I strongly advise others to be cautious and consider alternative providers
- Claim Made: Yes
- Claim Resolution Time: 3+ months
- Claim Date: January 2026
- Claim Approved: No
Thanks for the guidance and support, made my choices really clear with a deep knowledge of the industry and able to articulate my options well. Fantastic service, great rates, and genuine support.
- Claim Made: No
I've been using First Class Insurance Solutions for a few years now across a broad range of insurance products. The team always make the process easy and the policies have always met my needs when I've needed to lodge a claim. The team are always responsive and do all the leg work for me so I can focus on what matters most- my business.
- Claim Made: Yes
- Claim Resolution Time: <1 day
First Class unprofessional – Jacob wanted more information than required took too long and was very unprofessional and rude at times
- Claim Made: No
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Hi Simone, We’re sorry to hear you felt that way. After investigation, it appears that the issue arose because you didn’t provide some of the information we needed to proceed with your quote.
Our process is intentionally thorough, allowing us to offer the highest level of coverage at the most competitive price. We understand that might feel like “more than usual,” but it’s how we consistently get better outcomes for our clients.
We wish you all the best with your insurance moving forward.
— The First Class Team