FitOnline

Outstanding Service From FitOnline – Just purchased the Sole F65 Treadmill from FitOnline and want to compliment them for their outstanding service. I was tossing up between getting the Sole E35 Elliptical or the F65 Treadmill and went with the treadmill because I’m a 6:2 male and was concerned the 14 inch step up on the E35 would have me to near to the ceiling when exercising. My… Read more ·  1

wife called FitOnline and spoke with Theresa who understood our concern, went above and beyond to gather further information for us, and got back to us straight away. Theresa was wonderful, she has great knowledge of the equipment, and was very reassuring on helping us toward making our decision of what best suited our need. Thank you Theresa for the great service, you are a credit to FitOnline. From the moment I purchased the F65, ( which was by far the best price ) we were kept fully informed via email from FitOnline/ Theresa, of the progress from receipt of purchase, to shipment information, contact from delivery/ installer, Justen, time of delivery etc. We were contacted by Justen personally within a day or two of purchase and given a date and time he would arrive and install the treadmill. Justen arrived right on the preplanned time, (a week from purchase), was very friendly, and had great knowledge of exercise equipment. Justen built our treadmill in no time at all, ( so glad I chose home install ), gave us a run through on how it works, how to keep it lubed etc, and was very professional. I am very impressed with the outstanding service from FitOnline, and I am more than happy to recommend them. I also brought extra belt lube from FitOnline which arrived within 2 days. I will be a return customer for sure. Thanks to all at FitOnline.

BodyWorx Home Gym - LBX700HG – Purchased a BodyWorx Home Gym model LBX700HG in August. Assembly was pretty straightforward with reasonably clear instructions and with all parts present. General build quality seems good for a budget home gym. However, upon the very first usage, within moments one of the plastic/resin pulleys failed/collapsed rendering the unit inoperable. … Read more

Hoping it was just a “one off” and not wanting to wait for a company remedy I purchased an alloy replacement the next day. Unfortunately, then other pulleys failed - 4 in total - within minutes and under moderate loads.

FitOnline put me in touch with BodyWorx (the importer) who advised that they were aware of a batch of faulty pulleys and posted out another full set of correct spec items as replacements.

One of these failed immediately. At this point I’d lost confidence in the standard item and ordered several alloy replacements with the assistance of FitOnline.

Whilst the overall quality of the unit is not in question this fundamental failure of such a simple but crucial part is very disappointing, and very ordinary.

The 3 star rating instead of an intended 2 more reflects the helpful support received from both FitOnline & BodyWorx.

Out of stock item show as in stock – Ordered and paid over $800 for equipment after confirming 3 of the item were in stock. After placing the order fitonline emailed to say the item was out of stock and could not gaurantee when it would come back into stock. Fitonline therefore cancelled the order leaving me without the equipment and wafting days for a refund. Never offered to… Read more

replace with a simialr model Never offered to sugget when the item would be in stock Never tried to assist in any way. Clearly not interested in doing busines with customers.

We bought a lemon! – This is the worst experience I have ever had with a purchase I bought on line. Our bike has been faulty from the day it arrived in September 2021. We have had the technician out numerous times and the issue has not been resolved. After over 12 months of constant phone calls, waiting for a technician to contact, having to take time off work etc.… Read more

to meet with them at our house. The bike still does not work properly and it never has. From the get go there has been very poor tension when pedaling. I have to set it at 24 the highest setting to get ever so slight resistance. Over 12 months with dealing with [Name Removed] at the service center who has been so rude, talks over me, and I can hardly get a word in. To date there has been no resolution in sight, so I finally took my complaint to [Name Removed] the Director. The email response I received from him was beyond arrogant, stating there is no fault, the service people are not sending a technician out again, my expectations are too high for an entry level bike and accusing me of suffering from "buyers remorse". I have even tried to cut my losses and sell the bike on marketplace, and each time a potential buyer comes out to look, and test the bike they discover there is on minor resistance, and don't purchase the bike. I paid $617.95 and can't even get $50 for it. I explained to [Name Removed] that I will take this to Office Of Fair Trading as he refuses to resolve this matter, as my request was to be given a refund or a replacement bike. His reply was that he encourages me to make the complaint and sent me the web link to Office Of Fair Trade. I have no idea how this company is still in business with this attitude. The complaint to Office of Fair Trade has now been lodged. I look forward to an outcome!

Exceptional Customer Service Pre & Post Sale – Theresa from FitOnline is an exceptional customer service representative, very knowledgeable about FitOnline gym equipment. Due to my wonderful customer service experience prior to purchase, my husband & I decided to buy not only the Bodyworx T2000 treadmill but also the Bodyworx KRX980 rowing machine (highly recommend both products). We did have… Read more

a warranty issue with the treadmill but Theresa (FitOnline), Rod (FitOnline install/repair) and Andrew (Bodyworx) looked after us and had us up and running in no time at all. I cannot stress enough that these 3 people went above and beyond sorting out our issue.

Highly Recommend Fitonline & Bodyworx products as they treat their customers with respect and have exceptional aftersales customer service.

Good bike, helpful phone support – I wasn't sure which type of bike to buy and spoke to a knowledgeable lady on their 1800 number who gave me lots of good advice. The ordering process was easy enough, and the bike arrived fairly quickly, considering all the courier congestion at present! The bike works well and I've had no problems. I will buy here again. Show details

poor customer service faulty product - avoid these clowns – Worst experience i have ever had. Bike came in 3 weeks late and on the arrival was damaged! Now theyare making it so difficult to process the refund avoid these guys at any cost Show details

Definitely recommend, very happy with my new treadmill! – After doing a bit of research Fitonline seemed to have the best value with their products overall and the best price on delivery. They had a lot of information on their products and the compare function and videos were great in helping me decide what to buy. I ended up buying the Bodyworx TM2500 treadmill and I love it! It was delivered really… Read more

quickly and was easy to assemble. It feels very sturdy and great value for all the features included. Definitely recommend this site!

Great service – I am located in a regional area and usually it takes 1 to 2 weeks to receive a delivery here from Melbourne. I ordered a bodyworx exercise bike and it was delivered in 3 DAYS. I have not assembled the bike as yet but it is exactly what I ordered, this is how an online service should operate. I have had so many bad experiences, I really appreciate quality service. Show details

Excellent service – Purchased a water rower recently although i was unhappy with product and it arrived with a minor fault causing the water container to leak the service i received was quick and hassle free.

Great customer service – Online purchase product was misplaced in transit( very rare event) .The staff Theresa from fit on line were very reassuring we wouldn’t be let down if the product was not located and promptly dispatched a new one so we were not left to wait ages for courier to find .Very good customer service .These guys won’t muck you round , or let you down in… Read more ·  1

the unlikely event something does go wrong.Many thanks Teresa Contact call centre highly recommend Fit on line, thanks again

Great price. No problems – Bought an elliptical from fit online - cheaper than several other places - super fast delivery - arrived perfectly - very happy!

Great service – My overall experience of purchasing from Fit Online was great. The website is really user friendly and I even managed an online chat with very friendly staff offering to help. I have saved Fit Online to my favorites for the next purchase.

no fuss, easy transaction – I'm overseas and ordered a gift for my brother. Arrived quickly and no hassle and cheap shipping considering the boxing bag was pretty big when it arrived apparently. Would use these guys again.

Good advice. Quality product – I bought a Horizon elliptical trainer on 25 October from this site. I chose to buy from them because they had a live chat girl who gave me some really helpful advice, and pointed me at a video they had which really explained all the features. I had used cross trainers at the gym, but had no idea there were so many confusing terms when describing… Read more

them.

Anyway, the girl helped me do the order, and it came quite quickly. I had to be home to help the driver unload, which was a bit of a downer, but the driver explained it was because the box was so heavy.

Altogether, a good site, easy to navigate, and so far, the trainer is just what I need!

Great service and speedy delivery – Really happy with this website. I watched a video on treadmills which helped me in making a decision. it arrived not long after I had purchased it and the quality of the product is great. Going to come back early next year and purchase a rower.

Easy to navigate, good range and quick to deliver – Good quality product. Bought a rowing machine and it’s been a real success. Shipped much faster than I expected and I was really happy with their online payment system which goes through either PayPal or ANZ Bank. The site was easy to navigate; and I love the ability to compare different models on one screen. Made the choice easier.

Lier Lier – Fit Online indicates in there web store that they will match their competitor’s prices, however, when I told the sales rep that I saw a cheaper price of the same product at their competitors store he dismissed the findings by concluding that they must have old stock and that their delivery fees would be much higher as they are based in another… Read more

state from me and that I should buy from them. After exiting there web store without completing purchase, I received a 10% off delivery voucher to my email if I continued the checkout. I went back on their site and did just that. Upon payment of invoice, I noticed that they had not discounted me. I got in contact with the sales rep and he told me that it was too late and they cannot do anything about it as the transaction had already been finalized.

After a bit of research I found out that there competitor was not only based in the same state that I was in but there price for the same item was for ongoing stock.

$338.00 + $29.95 for shipping: Fit Online

$319.00 + Free Shipping: Online Competitor

I paid 15% more for the same item from Fit Online only because I was lied to by their staff. Do not believe a word they say as they only think about their pockets. I will not be coming back. Fast Delivery, Good Product. Dishonest, Expensive

Incredibly poor experience – I bought a Bodyworx L8000LP Home Gym from this retailer at the end of 2013 and received it at the beginning of 2014. It came with a faulty weights plate (the weights plates are not metal, they are plastic filled with concrete and one of them was not filled or sealed properly). Fitonline were intially helpful in getting this fixed and a replacement… Read more

plate was sent. This plate, however, was the wrong weight. Fitonline told me to speak to the manufacturer, GPI. The correct part was eventually sent and received. More problems became evident with the product that I tried to resolve with the manufacturer, GPI, and the retailer, Fitonline (the details can be found in my review for that product). Unfortunately, my experience has been the worst I've ever had as a customer anywhere with any product. The attitude I encountered was one of arrogance and condescension. Because the product I received has failed to work properly and has caused me to fear for my safety, I requested a refund. This has been refused on the basis that they would have to come to my home and inspect it for themselves before they could agree to give me back my money. I have since started to pursue other options in order to receive a refund.

faulty product I consider unsafe, terrible customer and warranty service, condescending and arrogant treatment of customer