1,354 reviews
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AI reviews summary
Pros
Verdict
Overall sentiment toward Gingham & Heels is overwhelmingly positive, with customers frequently praising the stylish designs, good fabric quality, and prompt shipping times. While the standard policy offers store credit rather than cash refunds, and some users note occasional sizing inconsistencies or difficulties with customer communication, the vast majority report a seamless and satisfying shopping experience.
I have purchased from Gingham and Heels on several occasions over the last three years and I have always been super impressed with the customer service. Items are dispatched and delivered within a couple of days. Customer Service questions are responded to in a timely manner. I have had to return a couple of items due to sizing issues and… Read more · 1
refunds or credits have always been dealt with once again within a short time frame. I have some beautiful dresses for events in my wardrobe now that always get glowing comments from family and friends and make me feel beautiful. Thank you G&Hs :)
Reviews with attachments
I rarely love clothes I buy online, but Gingham & Heels has completely won me over! Every single piece I’ve ordered fits like a dream, and I can’t stop recommending them to my friends and family. The standout for me? The Kori Knit Maxi Dress in Choc—it’s absolutely STUNNING. As a curvy girl, I usually shy away from bodycon styles, but this dress… Read more · 1
is the exception. It’s flowy, flattering, warm, and works for literally any occasion. I’m already planning to grab it in Navy too—it's that good!
I bought a beautiful oversized cardigan for a Mother’s Day present. I gave it to her early I was so excited. The cardigan is so heavy, the colour is beautiful and the plait detail through it makes it a one of kind piece. Perfect to snuggle at home or dress up for a cozy night out xx Show details · 1
I’m getting so many compliments – Absolutely love this shirt it’s become my favorite. Is really soft linen and drapes so nicely Show reply
I bought the Katelin Midi dress in Chocolate. It was delivered in two days. I love that the dress is 100% cotton fabric and fits true to size. I received so many compliments .. ! Show details · 1
Helpful and fast customer service, and the dress is well made and beautiful Show details · 2
Outfit was cute but obviously drop shipped. Outfit was bought online from Gingham and Heels but labelled under All About May brand. Checked the All About May website and was $20 cheaper. Show details
Absolutely loved the dress I ordered. I was complimented so many times and had a few girl mates pick up their phone to go order the dress after I wore it. Show details · 1
Very fast delivery and packed with care, beautiful quality too Show details · 3
I purchased the Jorgia Strapless Maxi Dress in Chocolate Floral to wear to the races. This dress is so beautiful! The fit is perfect and it comes with straps so you can wear it either strapless or with straps. I wore it strapless and it is one of the most comfortable dresses I have ever worn. Love it so much and cannot wait to wear it again! Show details · 1
I absolutely love their collection, got a few styles and they fit perfectly and good quality. Show reply
- +1
I purchased the Massey dress online and followed the inaccurate size guide. I purchased a size 14 based on my bust measurement being a size 97 cm. When the dress came through, it ran very large and I needed a smaller size. I requested that the dress be exchanged at Gingham and Hills's expense which was refused. I was then forced to expend an extra… Read more
$10 to have the correct size shipped because there is no refund policy. The dress is lovely but I am very disappointed in the inaccurate and misleading size guide online and the fact that the customer service is so poor and cannot provide an exchange at their own expense for something that is their fault. I had even contacted them prior to the refund and an exchange at their expense was refused.
Hi Carol, Thank you for taking the time to share… Read more (+4 replies)
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I ordered 2 dresses for a summer wedding. They were exactly what they looked like in photos and the fit for both of them perfect. Biggest problem is which one to wear. The delivery was prompt also. Show reply
I originally purchased a dress that I loved but when it arrived it was too big for me. The return process was so easy to navigate and as soon as they received the dress back they issued me with a credit. Once I received the credit I purchased a different dress which was new to Gingham and Heels range. When I received it I was over the moon with… Read more · 1
it! The colours are even more amazing in person than they look like on the website. The style of the dress is very elegant and it's definitely a show stopper! The quality of the dress is impeccable and I'm now a Gingham and Heels convert! I'll definitely be buying more dresses from them in the future.
Purchased two dresses for the festive season and I love both! I received loads of compliments over Christmas on both dresses. They are really comfortable and the sizing was as per the size charts online. Shipping was really prompt. Lalita Maxi Dress - Bahama Pink - 12 Zahley Strapless Maxi Dress - Magenta Bloom - 12 Show details · 1
Love my stellar dress. Such a flattering cut and colour. The material is beautiful. Deliveries super quick as well. Amazing Show details · 1
Latest follow-ups
Recently purchased the Mallorca Knit Top - Sand Stripe. Absolutely love this top! True to size and so comfortable. Looks great with skirts or casual pants. Show 2 replies
Follow-up · This top washes well (I dry it flat to retain shape), delivery was speedy and the fabric is perfect for trans seasonal dressing in that it has a little bit of warmth for a slightly cooler day.
Payson Midi Dress - Peach Abstract As pretty in real life as it was online!! Bought for a special occasion that hasn’t happened yet but I can’t wait to wear this gorgeous dress. The belt and button details are even lovelier in real life, but it is… Read more · 1
soooooo long. Practically maxi length on me so I’ll need to have it altered. Sizing seems accurate and consistent with other brands. Love it
Follow-up · Finally had my ‘special occasion’ I bought the dress for and it was beautiful!!! I got so many compliments I felt like a super star! It’s washed well and seems not to have shrunk, but definitely not the kind of thing you can get away without ironing.
Nice colours in set, but skirt had loose threads everywhere when it arrived and pulled easily. Pockets were frayed after one use-i literally sat down in it. The top was comfortable, but the buckle was ineffective and didn't tighten. Glad it was on sale, as would be even more disappointed that i cannot wear again. Show details
Follow-up · Customer service reviewed my experience and with evidence of issue with the product i purchased, were very quick to remedy with a partial refund. Very much appreciated, and will purchase from again. Thank you
Thank you so much for taking the time to share… Read more (+1 reply)
Positive reviews
Great to do business in with. I returned an item for refund and received a credit. It was easy to repurchase when I found something else. Fast processing and delivery. Thankyou. Show details · 1
Buy with confidence! Great experience, super fast delivery, super easy & fast exchange and quality clothing at affordable prices. Highly recommend Gingham & Heels! Thank you for stress free transactions. Show details · 1
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As usual my purchase was awesome. Great quality and fast delivery again cannot complain experience was great . Purchases were true to size and comfortable. Fully recommend this company Show reply
Negative reviews
The dress didn’t look the same as the mesh overlay was not as long as it should have been. I am hoping I can stretch it somehow. It was disappointing but the under part of the dress was as expected and true to size. Show details
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Frustrating company, would not recommend. I originally bought a dress last year for a wedding that did not fit. I was surprised to find you couldn’t get a refund, only store credit - not in keeping with online stores these days. It took me a whole year to see something that I wanted to use the credit for- their dresses are just not my usual… Read more
style. The replacement dress said ‘true to size’ so I ordered my usual size but it was MASSIVE. Had to go through the returns process once again and pay for shipping and a ‘handling fee’ for ANOTHER dress. I sized down given this one also said ‘true to size’ but it is too small (and also not great quality)! I am at my wits end trying to use this store credit when it is just costing me money every time.
Please get some consistency in your sizing and a proper returns process that doesn’t leave the buyer out of pocket!
Hi Catie, Thank you for taking the time to share… Read more
I've made three separate purchases from this website. This store does not offer refunds, but rather store credit ONLY, so do not buy if you're not committed. The site runs as a marketplace for a lot of different brands (and does not advise you of this). If you get good quality brands, you get good quality clothing. There are a lot of temu-esque… Read more
brands/unbranded clothing on here. I've made three separate purchases - the second purchase was an absolute failure in quality and sizing. It is a gamble. The site would be much better if you could filter via brand / they added the brands in the descriptions of the clothing.
Hi Navarre, Thank you for taking the time to… Read more
Recent reviews
Dress is super comfortable and fits nicely! I was hesitant on ordering a tighter fitting dress, but the way it’s designed helps to hide my insecurities and looks amazing! Very happy with it! Show details · 1
Very quick delivery Material quality is average Sizing runs maybe one size smaller The only negative I have is that you can only get a credit on return rather than a refund Show details · 1
purchased the saroirse midi dress very pretty and looks great on the 12 is very roomy so i could of gone a 10 but it still looks great with the belt so i will keep it the delivery was very quick and the whole experience from ordering online to delivery was effort less would be purchasing again on this site. Show details · 1
Bought the Deanna Midi Dress. Material is lightweight but seems quality Delivery wasn't super fast, but was prompt Only difficulty I have had was with the zip- it tends to get caught on the waist seam and shirrring when doing it up, and needs careful manouvering to avoid damage Show details · 1
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