HouseSmart Real Estate

I cannot recommend Courtney White from House Smart Real Estate highly enough. As an interstate owner of a property in Port Kennedy, having a property manager who is proactive, professional, and genuinely reliable is essential—and Courtney exceeds those expectations in every regard. Recently, I had to navigate an insurance claim for the property,… Read more

which could have been an incredibly stressful and time-consuming experience from afar. Courtney took complete control of the situation. She managed the entire process from start to finish with remarkable efficiency, ensuring that all necessary documentation was handled correctly and keeping me informed at every step. Because of her expertise and clear communication, what should have been a difficult ordeal was made completely seamless. Courtney’s attention to detail and her commitment to protecting my investment provide me with immense peace of mind. If you are looking for a property manager who is highly responsive and truly looks after your best interests, I highly recommend reaching out to Courtney at House Smart Real Estate.

Courtney has been amazing to work with. She helped us secure our first rental in WA after moving from the UK. Great communication and she has responded to all our requests quickly.

Marko handled sale of our home for 30yrs with confidence and complete dedication, we could not be happier. He was very supportive in our requirements and was always professional with all involved. We would highly recommend Marko to any future buyers and sellers. Thanks again Marko. Gerry and Roz

Numerous issues with this property manager as a tenant. All tenants and landlords should avoid them at all costs; it will save you a lot of pain. For all existing tenants make sure you request support and make sure it agrees to your lease agreement & review what they have charged you. My experience has been a nightmare regarding the return of my… Read more

bond and the handling of utilities.

Key issues include: 1. Bond & Funds Mismanagement: Despite a clean final inspection on Feb 2nd, they have delayed my bond release and incorrectly applied my prepaid rent to disputed charges (below) without consent. 2. Utility Billing: They attempted to charge for gas invoices provided months late, violating the Consumer Protection WA 30-day notification rule to the tenant. Invoices lacked mandatory submeter meter readings and unit rates required by Consumer Protection for the water and gas charges. They have not been able to provide support and calculations for their electrical and water charges to me. In the absence of any support and calculations I cannot confirm if any of these charges are reasonable and the request for support and calculations are outstanding. It has been noted per their last communication where I was finally able to receive a copy of the invoice for electricity that the charges do not agree to the lease agreement to be a % of electrical consumption but included other costs and me being overcharged for the whole duration of the lease. 3. Unfair Charges: HouseSmart is passing on 100% of PCR/Inventory costs to me after breaking the lease and not just a portion. This is costs that the PM/landlord will incur for new tenants and are normal owner expenses or agent overhead, not a direct cost to me for breaking lease. Is this a reasonable charge to me at 100% and not a portion for the early termination? Full charge of $220 was invoiced for reimbursement. In the absence of receiving a final PCR with no opportunity to attend the final insp. and the draft PCR I received contained inaccuracies that I provided to the PM in Feb26 & April25. PCR reflects for e.g. submeter reading that hasn’t changed since commencement. Request was made for the ingoing tenant PCR for my review but not received. Due to lack of support and disputes I can’t confirm the charges are actual and reasonable losses in 4. Harassment: Despite a formal dispute of fees and charges, I was subjected to daily automated "overdue" SMS demands for immediate payment, which constitutes undue harassment under Australian Consumer Law.

Communication is poor and they ignore the contractual lease agreement and statutory guidelines. I have been forced to escalate this to the Magistrates Court. Save yourself the stress and go elsewhere.

Moved out of a rental property 11th Sept 25, had it professionally cleaned 15th Sept, handed keys back 17th Sept. My mistake, paid an extra weeks rent on 18th Sept. Sent email advising in writing about overpayment. Received email 23rd Sept regarding refund form for overpayment of rent. Returned 24th Sept 2025. Today is 10th October 2025 and still… Read more

no refund received. Received email 25th Sept to say final inspection was good. Bond should be released following week. Bond refund has now been sorted and received. But no refund for rent. Not happy !

Please read previous negative comments below: Please avoid using this company. Non ethical, pushy, disorganised. They advertise old photos for properties and mislead tenants. This company needs to be reported.

Our application process was smooth from start to finish. Reellien was incredibly responsive, and her prompt replies and clear communication via email made the entire process easy and stress-free. Magenta was also wonderful to deal with. She was friendly, communicated everything clearly, took the time to explain anything I was unsure about, and… Read more ·  1

always followed up whenever I needed further clarification. We really appreciated the support and professionalism from both Reellien and Magenta throughout the process. Thank you for making what can often be a stressful experience so much easier!

I am very impressed with Ms Courtney White of HouseSmart Real Estate Pty Ltd. She has been my property manager for many years and I am really glad to have her. She manages my rental property in Wandi with great care, efficiency and with a personal touch. She is always in contact with me when something needs fixing, and her advice and… Read more

recommendations of tenants, maintenance issues etc are AAA PLUS. When I phoned her, (which I don't do that often), she had been extremely approachable, friendly and helpful. Can she be trusted? Absolutely. Unlike other property managers (about 6 in the last 12 years) I had experienced with, Courtney has been professional, and her integrity is worthy of praise. For those looking for a good, trustworthy, caring and efficient property manager, I will recommend Ms Courtney White. Thank you Ms White for looking after my property in Wandi, WA.

My wife and I had to vacate our property and quickly. The place was scheduled for demolition Courtney White our property manager fixed this rather stressful situation for us. Courtney was good to her word that she would look after us, despite the current bad environment for property and the fact we could of easily been homeless. Courtney found us… Read more

a place in 2 days and we moved in.She saved us a ton of anxiety, and I regret not thanking her earlier.

I secured a rental through HouseSmart Real Estate. I had a pleasant experience working with them. From the first consultation to finalising the lease, they demonstrated professionalism, responsiveness and efficiency. Show reply

“Refund of the overpayment was processed efficiently and effectively. I’m very happy with the service provided.” Particularly dealing with Ceildh as our Property Manager. Show reply

Really great Real Estate agents to deal with. Leasing through these guys was so straightforward I would highly recommend HouseSmart Real Estate. Show reply

Prompt and clear replies. Would choose again. 10 words minimum Show reply

Housemart has been very helpful to us throughout the entire process of renting the house from the very beginning. This time, when processing our refund, they handled it smoothly and quickly. We really appreciate how promptly you’ve always responded to our questions. Thank you so much! Show reply

Kaitlyn and the rest of the team have been absolutely fabulous throughout the whole process! Show reply

Great communication with incoming tenant. Prompt responses to emails and all queries addressed with courtesy. Show reply

Very informative and trustworthy services from the team of HouseSmart manager and team Show reply

Such wonderful service and excellent communication! Thanks so much team! Show reply

The team is so nice and they were really helpful. Had been staying under this agent for more than3years, when ever there is problem, they response it immediately. Show reply

I was renting my old home back once we sold it. We had one rental agency but housesmart was by far the better one. We have now built our new home and the process of moving from the old to the new has been that much more smoother with Courtney making it such a great transition. I had paid the last of the bills and paid a little to much and… Read more ·  1

Christine helped with the over payment and was made the very same day back into my account. They really are the best realestate agency I've ever dealt with with. I highly recommend them and I already miss the contact and being apart of the family. Thank you again for everything team. Will miss you all.

Just perfect! Reellien has been very kind and helpful to get things processed quickly. PM Aimee has been excellent and very helpful. Second great experience with HouseSmart on a second lease. Show reply

Highly Recommend Crisanta! Crisanta was amazing throughout the whole process—professional, responsive, and genuinely caring. She made everything smooth and stress-free. Truly grateful for her help! Show reply

Great assistance during the time of rental application. Crisanta did a great job. She made everything clear and easy instructions. Thank you. Show reply

Very cooperative and flexible. Take the tenants requirement into consideration too. Crisanta and Maria have been very helpful. Show reply

HouseSmart Real Estate has been amazing from start to finish! The team was very professional, friendly, and always ready to answer my questions. They guided me through every step of the process and made everything stress-free. I truly appreciate their honesty and dedication in helping me find the perfect home. Highly recommended Show reply

The property agent has been very responsive and easy to communicate with. Show reply

Friendly staff and also faster service from the assistant and the manager Show reply

Excellent service from the case manager and the assistant and the staff Show reply