4,240 reviews
DO NOT USE JIM's ANTENNA MALVERN Our TV reception was not working , so decided to call Jim's Antenna (as your group has good customer feedback and a trustworthy rating) for a quote for a new antenna- we have an old analog antenna with poor reception to certain channels Michael arrived on 10/7 at 9.00am and found that the plug was not well… Read more
connected and replug it back and then stated that he can't put a new antenna as it was "wet" ( there was no rain that day) and then charged my wife $195. He later advised us that it was a further $500 to replace the antenna - if it had been done on the same day the price would have been $500 in total. We asked him to replace the antenna for a total cost of the quote & previously paid fee but he refused. It's certain a poor customer process when he came out for a fee free quote and could not complete the installation to replace the antenna and yet charged my wife $195 - I certainly would not have paid him if I was present !. ( yes , in hindsight my wife should not have paid him at all) He did not even give a receipt ! We were happy for him to complete the job ( when it was not wet) but he wanted to charge on top of the fee already paid. It's certainly not a trustworthy person in your franchise. DO NOT USE JIM's ANTENNA MALVERN
Reviews with attachments
Chris installed 100inch TV perfect! Was a perfectionist and just a great guy. Efficient and friendly.
I had Moustafa complete the job - responsive, knowledgeable, gave the best quote and did a fantastic job. Very happy. Tv hangs flush and uses a bracket which other installers didn’t want to deal with (even though it is the specific purpose bracket for this tv).
Tv stopped receiving signal so I contacted Jim’s Antennas. A technician was at my house the next morning and began work. He found the problem immediately and resolved it within the hour. Replacing the amplifier and checking the rest of the system. The TV is now perfect. The technician was very friendly and VERY knowledgeable. I highly recommend… Read more
Jim’s Antennas and hold the technician in high regard and a real gentleman. Again, Thankyou Jim’s Antennas AND the technician.
Nash mounted our TV - hiding the cables. He did an amazing job. He's professional, he delivers quality work, and he's an all-round great guy. Our family will be happy to call him for any future work, or recommend him to friends.
I rang Jim's TV mounting service and said that I wanted a tilted tv installation on the wall. Omar responded promptly to make an appointment. When he arrived he said he only had a rigid mount which would not tilt. He attempted to put the cable behind the wall (which was directedly underneath the tv to the powerpoints) and this was not… Read more
achievable. He only had one short length (about 60cm) of ducting to hide the cable and this was not long enough and he suggested I buy one from Bunnings. He should have checked with me on the phone about what type of mount I wanted; he should have carried a stock of ducting which would hide the cables. JR Turk stocks a cable which would be suitable but it comes in a 4m length which is too long for my small job. The installer should be carrying a product like this and cut lengths as required when he does a job. I am now stuck with a tv which doesn't tilt and with 5 black wires dangling down the wall. So be warned - make sure when you make an appointment with this provider that he will bring the proper materials to do your job. The price is also not $300 as stated on the website, but $330 because GST was not included (and I think it is a law that the price quoted should include GST).
Even after 5 months, this is what an $800 aerial rip off service from this company gives you... "no signal", time and time again, even had to spend more money to go buy 2 set top boxes to help it work! You think the company would do a good deed and at least reimburse you the $120 you had to spend to make their $800 aerial and booster work! Not even new cabling or pole!!!
Hi Renee. We've responded to your review multiple… Read more (+2 replies)
Read reviews on here and thought I’d give them a go. I have two units that needed to be mounted with soundbars and was put through a gentleman called [Name Removed] relatively quickly. He sounded confident on the phone after giving him the model numbers and did not feel a need to inspect the room or ask for photos of the set up despite me offering… Read more
it. He did tell me he worked alone and that someone needed to be around to help him lift the tv’s which should have been a red flag already but foolishly I persisted eager to get the job done.
On the day he arrived about 40minutes late and took a look at the set up. He started opening the boxes and when he saw the soundbar set up he said he needed an electrician to install power points since he did not do electrical. I therefore asked him to start on the simpler mounting job and went to arrange an electrician.
Before I knew it he had started mounting the tv and cutting holes in the wall with a Stanley knife before realising that he could not pass cables through it due to a timber beam being in the way. The screws for the mount was asymmetrical and fixed in a weak fashion. At this stage the electrician on the phone informed me that it was best to cut losses and get him to stop what he was doing. [Name Removed] patched the holes with some covers and look relieved when I told him to stop. He charged me for the tv mount ($330 dollars when they retail for $40 dollars online) and promptly left.
Probably one of the worst experiences I’ve had with any business and I will be reporting this to the fair trading in my state due to the sub optimal and predatory nature of this business interaction. You might as well use Airtasker or any other subcontracting business for this. Awful awful experience
We’re sorry to hear that you were unhappy with… Read more
Jim’s advertising they have an antenna service in Darwin however you submit an enquiry and no one replies and are greeted with an automated message. When you call the national number you’re advised there is no service available as the only franchisee declined to job as he is “not available” Why advertise your services if you’re “not available “? Poor service
Latest follow-ups
Frank Younis installed a TV antenna and wall mounted a 60inch TV last month. He was polite, professional and very knowledgeable. Included in this was information he gave for options available for best placements and items to purchase. Installations were completed with no concerns or issues and a job well done. Thank you Frank. Show details
Follow-up · Cost: Was more than expected overall. Time taken to install: 2 hours that included installation of an external tv stand, tv aerial and cabling followed by installation of a tv wall mount. Follow-up: None needed. All is very stable.
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Great service – Mani Jims Antennas & CCTV Recently i had CCTV Installed Arrived on time job.The job was done professionally.Also cleaned up afterwards Great service all round
Follow-up · The footage is crystal clear Mani explained how to use them And they are weather resistant
I’m in error here. This review is for Mr TV and Antennas. NOT Jim’s Antennas, but I can’t change the title. On Dec 12, 2025, I was quoted ‘a few hundred dollars' to install equipment for a satellite dish to the VAST set top box. Although msg said… Read more
the installer, ‘xxx would call me’ she never did. A non tech spokeswoman did. We made a date, the installer, ‘X', and two men turned, up and installed the dish. They used the cable that had previously served the antenna. The two men ‘tuned’ the system, but at one stage I had to read the manual to them. They tried to charge me $800, but long story short, they compromised to $400, closer to the quoted 'few hundred dollars'. Six weeks later the set top box wouldn’t record any TV. I was in contact with the service manager at NAS who provided excellent support who after many calls, concluded, 'There is something wrong with the dish and hardware.’ I called another installer, TV Magic, who quoted $220. Two men arrived, checked the dish and equipment and after inspecting the cable in the roof cavity, found that ‘X' had used the old cable joiners which were three-way. Totally wrong for this job. He put in a single joiner, the signal went from 62% to 100% and it is fixed. He charged me the quoted $220. The photo shows a single joiner: a three way would have two outlets on the facing end.
Follow-up · I’m in error here. This review is for Mr TV and Antennas. NOT Jim’s Antennas. TV Magic were communicative, stuck with their quote and were efficient. Mr TV did not give an accurate quote. ' A few hundred dollars,' is not a quote. I supplied the equipment, so an explanation was unnecessary. The communication from them was not good.
The company that attended your job was Mr TV not Jim's Antennas.
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Positive reviews
Glen from Craigieburn Jim's Antennas was fantastic! I would give 10 stars if I could. He made the entire experience smooth, fast and friendly. He set everything up, spoke with my provider, and tested to ensure everything was working perfectly. Was great to have someone so patient, caring and knowledgeable. Will be using again and definitely recommend
I originally had a tech guy attend (who's expertise, I believe was more 'Computer' orientated) but he, unfortunately, struggled to address my A.V. problem despite many hours' effort. MATT Cathie (JIMS-ANTENNAS) arrived, discovered the cause, addressed it, resolved it (installing a new WiFi Router system) and had my system up and going in short… Read more
time. VERY HAPPY with his trouble-shooting, knowledge, competency and in particular his affable nature. I'll be keeping his name close for any future problems. Really GREAT service !!!!
We were very impressed with Nash from Jim’s Antennas and Security. He helped us with a difficult job. He insisted that if we have further problems to just give him a call. Nash carefully explained instructions to us. We were grateful for his patience and professionalism. Thank - you Nash.
Negative reviews
If I could give less than a 1 star I would. I had [Name Removed] come to take off one tv from a mount and re-mount a larger tv to the main bedroom. After instillation , it was found damaged (the tv was checked by my partner and I prior to moving the tv). [Name Removed] didn’t not take any accountability AND PROCEEDED TO STILL CHARGE THE FULL… Read more
AMOUNT OF INSTILLATION even though the job wasn’t completed. I have since contacted customer service where they stated it wasn’t good enough and send their regards, and put me in contact with his “manager” [Name Removed], and they stated to me he should of filed an insurance claim straight away. [Name Removed] got a statement from both [Name Removed] and myself then proceeded to tell me it’s his word against mine but [Name Removed] was supposed to take before and after photos of the job and turn the tv on and ensure everything was working PRIOR to the job being complete and also after the job completion which [Name Removed] didn’t do. I’ve since contacted customer service AGAIN where they stated Jim himself (owner of company) would contact me - which never happened , instead I got another email from [Name Removed] after I haven’t heard from him stating the contractor doesn’t want to pay for the insurance access so there’s nothing he can do ! Then I tried contacted customer service AGAIN and I was put on hold then HUNG UP ON, when I called back , another lady answered and told me the girl I was talking too would contact me back asap , and she never did. Then I’ve contacted [Name Removed] AGAIN and [Name Removed] stated [Name Removed] is only going to refund my instillation cost WHICH STILL HASNT HAPPENED. WORST customer service I have EVER experienced . One of my jobs I am a manager and never would I treat PAYING customers this way. For a big company like Jim’s I’m absolutely shocked. I was quoted more than other places I contacted as well and thought I would go for a bigger name company expecting better service . They still refuse any responsibly. Very disappointing.
SPEND $40 ON A SET TOP BOX BEFORE YOU GET JIMS ANTENNAS OUT TO RIP YOU OFF ON GADGETS YOU DONT NEED!!! Don't trust these guys and waste your money! You'll get better, more honest service from a smaller business! They will rip you off as much as they can and then not be accountable for their poor rude service! $800 antenna job, still can't even… Read more
watch channel 7 to name the least! I have tried reporting to the area manager and she only replied via email after many attempts, and was extremely biased to my complaints. Being a Franchise, the Company itself don't take any responsibility and its very clear that $ales is her only priority! You are better off with an independent business where they rely on value & good rapport! I will document everything on here, as I still have not had any proper resolution or compensation! Asked for model details of antenna on my invoice, franchiser refused, who knows what I was paying $800 for!!! $800 for 1 antenna & a "booster" (not needed) for only one port! No wiring of new ports even!!! What an absolute rip off for 45min job that still cost me more to fix!!!
Hi Renee. I'm sorry you were unhappy with our… Read more (+4 replies)
Do not waste your time with these people. I rang them 4 to 5 times and no franchisee cares to respond. They themselves suggest try other companies which indicates that they really have no franchise in Townsville.
Follow-up · I engaged someone else to do the job. No one rang me or followed up so far. They were recommended by the Internet Service Provider
Hi Tem. Our apologies you've been unable to… Read more
Recent reviews
Matthew was fantastic. I’m absolutely wrapt with the quality of service he delivered. He arrived on time & worked through a range of problems. He was polite & explained everything he was doing. He discovered the problems & solved the issues quickly. He replaced a number of defective items (antenna, set top box, booster & cables) because they… Read more
were all over 20 years old. He explained to me why these items were no longer working. Wear & tear had aged them beyond their capability.
It took Matthew only 1 hour to make all the necessary installations to bring my television back to life. I have every available channel back without any interference. I have access to every HD channel & many channels I didn’t know existed before today.
Matthew was brilliant & I’d recommend him to anyone experiencing troubles with there TV or antenna. He is clever, friendly, polite & patient.
5 out of 5 stars for Matthew. TBH I’d give him 10 out of 5 stars if the choice was available.
Thank you Matthew. You are an absolute credit to the franchise you represent. I’ll be recommending you to my family & friends when needed.
we have had Jem out a few times to fix different conenctivity issues, install starlink, tv mounts, foxtel dishesand his name certainly lives up to it, he is a Jem! He is prompt, reliable, extremely helpful and goes over and above. Extremely well priced and has issues we had other people in and couldnt get fixed and were pulling our hair out fixed in a jiffy. Would highly recommend Jem from Jims!
Karma installed our security cameras. Excellent service, very polite and helpful. Really happy with the products, service and how I was treated. Definitely recommend.
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Karma Wangdi installed our security system, I can't praise him high enough. Excellent service, happy to ask for details from us as to the final position and angle of the cameras. Showed patience when showing us the options of the console. Overall i just cannot fault him at all, he was brilliant.
Stephane from Jim's Antennas Botany was on time, friendly and personable. He knows his stuff, his service was prompt and professional. Pre-appointment communication and arrangements were a breeze. My problem was solved in under 30 minutes, at a very fair price. I would highly recommend Stephane to anyone.
Absolutely excellent service from start to finish!! Cathy was great to speak with and kept us informed through the whole process. Mick, the senior technician, who apart from being a thoroughly decent man (somewhat rare these days) was very knowledgeable and professional in his dealings with us. He diagnosed the problems with our television… Read more
reception quickly and gave clear and detailed advice as to optimal solutions - and all without any pressure! He is obviously an asset and one to be valued!!
We had two (dubious) attempts to have our TV reception solved by local servicemen - I wish we had contacted Jim's Antennas in West Mackay, QLD in the first place!!
Thought he was very efficient very friendly and definitely turned up on time even turned up earlier than expected. Also gave me a call before coming. would highly recommend fatty for any job that is sent his way.
Karma was thorough and explained everything he was doing. It was a really terrific job and things have been working perfectly since he was here. We were really happy with the work
Follow-up · An excellent job and everything's been working beautifully since; I had one small enquiry for Karma soon after the work was done and he answered me promptly. Really good person to work with
Daniel Ward from Jim’s Atennas rang within the hour as promised to set a time and date to investigate our problem. He arrived the next day at the time he said he would. He identified the problem, gave a quote to fix it which we accepted then fixed the problem on the spot. So from ringing Jim’s Atennas to the problem fixed was less than 24 hours.
Jem Martinez great to deal with clearly explained my issues with old aerial. Showed all results and explained on monitor. Fast and friendly made the experience great with the result of clear reception.
I had Bimal and his partner install security cameras on the outside of my home. They did excellent work and were very easy to communicate with. Both men were friendly, caring and very professional. Their quote was reasonably priced and they only… Read more
took a couple of weeks from when I accepted their quote until instillation. All emails were answered quickly and they were not pushy. Very happy with service and would recommend them.
Follow-up · I have not had any issues with the app and the camera's views are excellent and cover a lot of area. There is no wire visibility and the wiring is very neat and compact. Still very happy with the team and their work.
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Hi Ray. Apologies you have misunderstood our… Read more (+2 replies)