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4Koala Plus Mattress

Koala Plus Mattress

 Verified
4Koala Plus Mattress
4.9

440 reviews

Positive vs Negative
99%1%
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Sleeping Position
  • Side
  •  · 
  • Back
  •  · 
  • Front
Pre-existing Neck / Back Issues ?Yes · No
Value for Money
4.8

 AI reviews summary 

The Koala Plus Mattress is highly regarded for its exceptional comfort and versatility, with many users reporting significant relief from chronic back, hip, and shoulder pain. The customisable nature of the mattress is a standout feature, allowing sleepers to toggle between firmness levels and seasonal temperature sides. While the initial setup is generally straightforward, recurring feedback highlights a strong chemical odour upon unboxing and a base feel that is firmer than some expected.

Pros
  • Customisable Comfort: The flippable topper allows users to choose between medium-firm and firm settings, while the seasonal layers provide effective cooling for summer and warmth for winter.
  • Pain Relief and Support: Numerous reviewers report a marked reduction in back and joint pain, noting that the mattress provides a "cloud-like" feel without sacrificing essential spinal support.
  • Minimal Partner Disturbance: The mattress excels at isolating motion, ensuring that movement from partners or children does not disrupt the other sleeper.
  • Efficient Delivery and Service: The purchasing process is frequently praised for fast delivery (often next-day) and responsive customer service, including the provision of free toppers for those who find the base mattress too firm.
Cons
  • Strong Initial Odour: A significant number of users noted a strong chemical "off-gassing" smell upon unboxing that can take anywhere from a few days to two weeks to fully dissipate.
  • Firmness Levels: Despite the adjustable layers, some sleepers still find the mattress excessively firm, occasionally requiring an additional mattress topper to achieve desired plushness.
  • Weight and Handling: The mattress is noted to be heavy and lacks side handles, making it difficult to manoeuvre, rotate, or lift onto bed frames.
  • Heat Retention: While many praise the cooling side, a segment of users found the mattress can still sleep hot or that the "cooling" technology was less effective than advertised.
Verdict

The Koala Plus Mattress is an excellent choice for those seeking a supportive, customisable sleep surface with proven benefits for back pain and motion isolation. While the initial chemical scent and high firmness level may require a brief adjustment period, the brand's trial period and proactive customer support mitigate these risks.

5 Bronwyn Tinkler  · What an absolute game changer in a mattress! The best nights sleep and so comfortable. Thank you Koala!
5 Brad  · Happy with the mattress so far. No issues to report.
5 Bronwyn Tinkler  · Best mattress ever! So comfortable and I love that I can adjust the firmness!
5 Morteza Rafiei  · The most comfortable mattress ever, fantastic night sleep. Very happy with the product
5 KLP  · Fast delivery, easy to set up. Great quality! Incredible customer service
5 Andrew  · The mattress is very comfortable. I have a bad back and this mattress seems to have helped.

Reviews with attachments

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chellie
chellieNSW
  Fair Incentive Verified Double

Many things can wake me at night, but these days a dodgy mattress is not one of 'em. No longer do I anticipate discomfort even as I finally fall into bed at night when my body so needs to rest and repair. The integrity of this Koala mattress can be seen as well as felt – it just looks better when made up. :) Show details

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Maggie E
Maggie EQueensland
  Fair Incentive Verified King

Love love love our new koala mattress! It’s just what we needed, firm but soft and cool for summer. Can’t wait to flip the top when winter comes . Oh and the no partner disturbance feature is my fav. I hardly notice if my partner moves or if my toddler climbs on the bed with us Show details

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Al Sheahan
Al SheahanWestern Australia
  Plus Mattress

The mattress arrived right on time and is so comfortable, exactly what we needed! I’m postpartum and it’s got great support for me as a breastfeeding mum! Show details

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Gavin Tucker
Gavin Tucker2 posts
  Verified King

Incredibly comfortable from the first night. Even better than our last koala mattress. Quality feels great, sleeping better already. Show details

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Lyn C
Lyn CSA4 posts
  Fair Incentive Verified Single

I love my mattress. Never slept so comfortable as I do now. Great for my sore back. I also really enjoy my Koala pillow. I like the size of it. Much better to sleep on. Show details

Latest follow-ups

Leanne n
Leanne n
  Fair Incentive Queen

Love the mattress soo comfortable Best sleep we have had in years The summer, winter top is fantastic, great idea koala Show details

 Follow-up  · 1 year on and still as the day got it So comfortable

Deb
DebVIC
  Fair Incentive Single

Want a good nights sleep? – As another family member highly recommended a koala mattress i searched some reviews on the top bed in a box mattresses and decided to give koala a… Read more

go. We live rural and when our first mattress arrived it had malfunctioned and expanded in the box. When it came out it was all out of shape. So we got in touch with koala warranty and submitted photos. It did take a little while to process as it was there Boxing Day sales and they were swamped with orders. They happily processed our claim and sent us another mattress. From the first night it was slept on our son loved it. I told him he had a period of time to test it and if he didn’t like it he could send it back. He said no way I love it, and to this day he still does. He has had neck surgery and says his back doesn’t ache anymore. Next time I get a new mattress for our bed it will be a koala one. Our family member upgraded their mattress from entry level koala king single to a queen size koala plush, and he says it’s even better. Even though he said his previous mattress was still as good as the day he bought it, and it was more than 5 years old. I even recommended koala to an apartment we stayed in on holiday as there mattresses were stuffed. So if you are not sure take the plunge and try them I doubt you will regret it.

 Follow-up  · We live remote not metro and the delivery was less than a week, however we purchased during the Black Friday sale and therefore had a waiting period due to high demand before we were informed our delivery was on the way. Our son lives metro and his arrived the next day. Our first mattress was damaged during transit and had unsealed in the box… Read more

 Follow-up  · Sorry correction Boxing Day Sale.

Sue M.
Sue M.2 posts
  Queen

I love that Koala is extremely prompt with their orders. I ordered a mattress one day and it was delivered the next! This is our second Koala mattress and we love how supportive they are, and the interchangeable topper that gives you a choice of… Read more

firmness - so comfortable! I suffer chronic back pain and really need a mattress that supports well. The cool topper is perfect for us too as we're both "hot" sleepers. It's so great that you can trial the mattress and still get you money back if it doesn't suit - not that we would send it back - it's too comfy!

 Follow-up  · The mattress, whilst heavy, was easy to unbox, if a trifle awkward to get onto the bed frame. When unboxing, try to lift the box onto the bedframe, undo each end of the box, and let it slide out onto the frame. This is way easier if there are 2 of you to manoeuvre it! Once you get the plastic off, the mattress sorts itself out. We love the cool… Read more

In-depth reviews

Alex R.
Alex R.NSW2 posts
  Verified Queen

Koala Queen Mattress – I recently purchased my Queen Mattress, and I am beyond thrilled with my experience! The mattress is a perfect blend of comfort and support, offering an awesome plush yet firm surface that provides excellent back support without feeling too hard. I've had some issues with back pain in the past, but since sleeping on the Kola mattress, I wake up… Read more

feeling refreshed and pain-free.

The quality is exceptional— for the mattress itself it is breathable and stays cool throughout the night, which has been a game-changer for me as a hot sleeper. I also appreciate the edge support, making the entire surface feel stable and usable, no matter where you lie.

In addition the setup is soo easy. The mattress expanded quickly and had no strong odors like other mattresses I've tried. It's been an absolute dream to sleep on, and I look forward to getting into bed every night. I couldnt go past this mattress for looking for a comfortable, durable, and high-quality mattress it’s highly recommend to give it a go!

NAVA MORAN
NAVA MORANNSW
  Fair Incentive Verified King

Great Sleep on Koala King Mattress+ – I ordered it in January, 2024, received it in mid February of this year (2024). [It was a KOALA KING BED AND MATTRESS PLUS DREAM PACKAGE). The delivery boys were amazing (though of course, another company) and so attentive. Their office staff member has been on call all day.... We had a few guests sleeping on this mattress till mid June. Hence, … Read more

now, on Jul the 18th, our own personal experience is only about 5 weeks old. Having said that, so far, we (I and my husband) have only praises for this mattress, both from our guests and our own. We sleep very well, though cannot speak of any special effects. Given the short period of usage, the mattress durability has not undergone any serious test yet and therefore we are unable to comment about it. NOTABLY, WHILE OUR FRIEND (Max Greenhalgh) SERVED AS A CONTACT PERSON, THE BED AND MATTRESS WERE ORDERED AND PAID BY ME (nava moran) AND DELIVERED TO our PLACE, (u1001, 221 Sydney Park Road, Erskineville, NSW, 2043). Hence, any further correspondence should be kindly sent to me at nava.moran@mail.huji.ac.il , thanks

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Aimee Maree
Aimee MareeNSW
  Fair Incentive Verified Double

Fantastic Sleep would highly recommend – I have severe spinal stenosis and needed a good mattress, I choose the Koala Plus and have been very happy. The changing of the topper to soft or firm was good as i needed firm and it is great for my back. Sleeping has never been so good, i would highly recommend the mattress especially for those with back problems. The setup was very easy and… Read more

instructions provided where spot on. The delivery process was also quite quick as I live semi regional I was expecting a longer delivery, but it came quite quickly. Ive never been so happy with a mattress and going to buy one for my elderly Mother who also has back pain. The comfort and support fro the mattress has definitely helped my sleeping pattern and eased the pain i was experiencing sleeping. The quality of my sleep has improved and the difference between sleep with Koala Plus Mattress and my old mattress is simply amazing. The mattress takes about 72 hours to harden up after taking it out of packaging so expect the firmness to increase during the first three days after opening. I also needed to use their customer support team who was amazing and answered my questions quickly and provided the extra help/support I needed. I had been looking at the Koala ads on facebook for awhile and glad I chose them, I had about 4 companies I Was looking at for my new mattress and glad I choose Koala. 100% recommended for a good nights sleep and for anyone who needs a mattress that doesn't have any sag points. No matter where I lay on the bed the firmness is consistent and it can handle two people in the bed easily without having that annoying problem of sag and drop. Thanks heaps to the Koala design team on this one, the plus is definitely the mattress for back pain and providing a better nights sleep.

Positive reviews

Las B
Las BNSW
  Fair Incentive Verified Queen

I switched to the Koala Plus mattress during my pregnancy and it’s been a promising choice. It feels comfortable, supportive, and has a premium quality finish — I do sleep well on it. The only downside was a strong smell initially, which lasted a few days and made it hard to use the room at first. Also, the “bouncy-friendly” feature feels a bit… Read more

overrated as I can still notice some partner movement.

Overall, a comfortable and well-made mattress with just a couple of minor drawbacks.

Find out how Koala Plus Mattress compares to other Mattresses

Know better, choose better.

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Sally S.
Sally S.
  Fair Incentive Verified Queen

Koala have amazing customer service! The mattress itself is pretty good, just firmer than I expected. However I was sent out a free mattress topper to help cushion my sleep after I phoned them inquiring about why it was so firm. Show details

Mrs Willis
Mrs WillisNSW3 posts
  Fair Incentive Verified Queen

Easy to assemble. We left it for a day to help aerate and lift. Very comfortable. I do feel my husband turning even though it says you can't. It is minimal but still noticeable. Still havnt passed the 90 days yet but very happy at this stage. Show details

Negative reviews

Christopher
ChristopherNSW
  Fair Incentive Verified Queen

I got the Koala Polar+ Mattress a couple weeks ago. It came super quick and was heaps easy to set up. I'm not loving it yet. I am hoping that I will start to like it soon. I'll give it another few weeks. Show details

Koala
Koala    

Good Afternoon Christopher, We’re genuinely sorry to hear… Read more

Bronwyn Harriott
Bronwyn Harriott
  Fair Incentive King

I must say this mattress was nothing like I've owned before. I did like the feeling of being supported without springs and I was happy with this mattress. Unfortunately, it wasn't liked by my husband. We're not quite sure why his body didn't respond as well as mine to the mattress but it's not for everyone. Show details

Koala
Koala    

G'day Bronwyn! While we are so glad to hear you loved your… Read more

Adam B.
Adam B.7 posts
  Verified King Single

I’ve been having trouble with my back and sleeping for some time. I initially got the sleeping duck mattress but chose it was hurting my back worse so returned it and went with the koala I love the options the plus gives. I also got a pillow with my order. But. The mattress has a massive flaw and I would suggest you consider other options. So we… Read more

had a pet mishap on the bed. Even with a mattress protector it somehow got all the way through the koala topper. The topper is constructed in a way that you can only “spot” clean. This should be able to be properly cleaned. Then, because it is a zipable removable topper you’d expect to be able to replace it. Nope. I find this a bit consumer unfriendly

Not bad but I’d consider further options

Koala
Koala    

Good Afternoon Adam, We’re genuinely sorry to hear about… Read more (+1 reply)

Recent reviews

Beck P
Beck PQLD
  Verified King

We absolutely love our new Koala Plus matress and frame! The team has been excellent to deal with after having some delivery issues as we are located in a rural area. The service has been excellent just contact them about any issue. We got rid of our packaging after 7 days as we where so happy with our new bed we knew there was no way we where… Read more

returning it. Having the option to change the firmness was a great option when buying a bed online (med-firm was our go too). They are definitely a firmer type of matress so if you like it soft contact the team about other options.

We highly recommend consideringa Koala matress if you are looking for a new bed.

June P
June P2 posts
  Fair Incentive Verified Queen

We bought the Koala plus mattress a month ago. If has been amazing. So comfortable and we have such a restful nights sleep. They have a 90 day return policy but there is no way this mattress is being returned. Love the mattress. Medium firmness. So good Show details

Disappointed
DisappointedWA13 posts
  Fair Incentive Verified Queen

We purchased the Koala Plus Queen mattress in March. Both my partner and myself have chronic back pain, and were hoping the new mattress would considerably alleviate our pain and discomfort. It’s early days yet, but there’s been no improvement thus far. Perhaps our expectations were too high. We’ve tried both the semi-firm and firm options.… Read more

Semi-firm seems to suit us better. Next step is to try a topper. We realise that improved sleep may take time, so are not giving up. The mattress is very comfortable when lying down to sleep.

Annie B
Annie BVIC2 posts
  Verified Queen

This is now our second Koala Plus Queen Mattress - we loved the first one so much that we bought one for the holiday home too. It is the only mattress we will ever consider buying and eventually they will be in all of our bedrooms - seriously the best nights sleep, particularly with a restless partner :) Show details

Find out how Koala Plus Mattress compares to other Mattresses

Know better, choose better.

Compare all
mngamble
mngamble
  Fair Incentive Verified King

We can’t recommend our Koala mattress highly enough-sleep has never been so comfortable! We wouldn’t hesitate for a second to recommend Koala-the whole process was so easy. First class

Torri
Torri7 posts
  Fair Incentive Verified King

We have the original koala mattress and then tried the luxe, it was a little too soft so went for the plus - it’s been fantastic, back issues are gone again and my husband is sleeping through the night. The cooling topper as fabulous too! Show details

Charlie K
Charlie K
  Fair Incentive Verified King

One of the best mattresses I’ve ever slept on. Not sure how this is possible but it is soft and hard all at the same time. Easily one of the best sleeps I’ve ever had. Show details

Bianca M.
Bianca M.VIC2 posts
  Fair Incentive Verified Queen

I recently purchased the Koala queen mattress and I couldn’t be happier! It’s incredibly comfortable, supportive, and honestly the best sleep I’ve had in ages. The quality is amazing, the setup was easy, and I noticed the difference from the very first night. If you’re thinking about upgrading your sleep — just do it. Absolutely worth every cent!

Karen
Karen
  Fair Incentive Verified Queen

We love our new mattress. We love that it arrived in two easily unpacked boxes. After unpacking we left it to air and rise for about 36 hours. We love that it has two choices for the feel of the mattress and two choices for the temperature. We love that we found the mattress easy to manoeuvre onto our bed frame and we love that we find the mattress so comfortable . Many thanks to Koala. Show details

Linh
LinhSA3 posts
  Fair Incentive Verified Queen

We absolutely love our Koala Plus Mattress Queen! My husband is a sweat sleeper, and since switching he’s been enjoying truly restful nights. The comfort and quality are outstanding—we love this brand so much we’ve already purchased two more mattresses so the whole family can enjoy the same amazing sleep. Highly recommend! Show details

RaifT
RaifTSA2 posts
  King

I needed a new mattress after 10 years and found this Koala mattress. I find it a great sleep during the night and supportive as I have had back issues for the past 3 years. Price was ok so can recommend. Show details

Kym
KymWA
  Fair Incentive King

We spent a long time going from shop to shop trying different mattresses and couldn't find a mattress that we loved or even loved the price. Found Koala online and the mattresses had great reviews and the quiz to select the right mattress was so easy. Due to the ease of choosing, the delivery and the price, we decided to take a risk a purchase… Read more

our mattress online. We are so happy we did, the mattress is perfect. The firmness is great and it is so comfortable. The delivery was perfect and unboxing the mattress was so easy. Would definately recommended to anyone thinking of purchasing a mattress online. Thank you Koala.

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