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 AI reviews summary 

Pros
Product Quality: Many customers highlight that once items arrive, products such as pool tables, game tables, and electric scooters are sturdy, visually appealing, and offer great value for money.
Assembly and Installation: A subset of reviews praises the available professional installation services and notes that self-assembly is straightforward when clear instructions and proper tools are used.
Customer Support Interactions: Several reviewers report positive experiences with specific warehouse or support staff who provided helpful communication and resolved delivery or order queries efficiently.
Cons
Delivery Delays: A subset of reviews highlights extended shipping times that significantly exceed the delivery estimates initially provided on the website.
Customer Communication: Multiple reviews indicate difficulties reaching support via phone and receiving delayed or automated email responses when following up on orders.
Stock Availability: Some customers report that items listed as in-stock on the website were subsequently found to be unavailable or required overseas sourcing after purchase.
Product and Packaging Issues: A portion of feedback notes instances of receiving damaged goods, missing components, or incorrect items upon delivery.
Verdict

Customer experiences with Leaf Living are sharply divided. A significant group of buyers expresses satisfaction with the quality, pricing, and functionality of products like pool tables and scooters, often praising helpful staff and smooth installation services when things go according to plan. Conversely, a substantial number of reviewers report frustrating experiences marked by extended delivery delays, communication hurdles, and challenges surrounding stock availability and after-sales support. Prospective buyers may wish to weigh the appeal of competitive pricing and product quality against potential logistical challenges.

141 reviews
5 Justin Z.  · Awesome quality table for a good price and speedy delivery :)
5 Laila H.  · It has been great with my purchased I like the study table it looks sturdy and class made it high quality.
5 Lily T.  · Once it arrived, we were really happy with the quality. The bed looks great and feels solid, especially for the price. Happy with how it turned out in the end.
2 margarita b.  · Ordered a table early January. AI replies. Not sent from China for months. Received late March but width was 70cm instead of 80cm.
1 Stacey O.  · Took 3 months to receive our order after having to regularly follow up. Once it arrived it was the wrong colour. Recommend not ordering from this site!
1 Nic  · Extremely poor product quality and we had to return the pool table and are still waiting for a refund
Mon G.
Mon G.
  Verified

I placed my order after carefully reviewing the stated delivery timeframes, which indicated dispatch within 2-5 days. This gave me sufficient time to receive and assemble the item ahead of Father's Day. It has now been close to 10 days, and my order still has not been dispatched. During this time, I have followed up via chat, phone, and email, and… Read more

have also requested a tracking number. Unfortunately, I have not received a clear update on the status of my order. The responses provided so far have been generic apologies rather than specific information about when my order will be shipped. What is most disappointing is the lack of transparency. If the product is unavailable or there is an issue preventing dispatch, I would appreciate being informed directly rather than being provided with unclear or potentially misleading information.

Leaf Life team, please let me know whether:

My order can be dispatched immediately, with tracking details provided; or The item is unavailable and a full refund will be issued.

I would appreciate a clear response so I can decide how best to proceed. Thanks.

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Angie
Angie14 posts
 

ordered a book unit and website stated 6-8 weeks delivery due to the 'custom made product' the unit arrived in 12 weeks and upon opening a deteriorated box that seemed to have been sitting in warehouse for months found the product damaged, it was not packed well and pieces of the unit were broken, its been two weeks and the unit is sitting in my… Read more

hallway in peices. I've requested a pick up and refund, but there service is bad and as is there product.

Leaf Living
Leaf Living    

Hi Angie, We are sorry that your order arrived in… Read more (+1 reply)

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Julien L.
Julien L.
  Fair Incentive Verified

We bought a Double Happiness table tennis table from Leaf Living and we absolutely love it. The quality is great. The delivery was quick and smooth. Would definitely buy from these guys again. Show details ·  1

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Reviews with attachments

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Darren E.
Darren E.NSW2 posts
  Fair Incentive

Great purchase and loved by the family and friends. Great value and easy to store away after used Show details ·  1

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Jason  Ang
Jason AngNSW
  Verified

Great outdoor ping pong table, delivered on time, great service Show reply

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Dilanjan M.
Dilanjan M.VIC
  Fair Incentive

Quality product! Very easy to assemble and fits perfectly in the gaming room. Show reply

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Courteney P.
Courteney P.2 posts
  Fair Incentive

I had the best experience with purchasing from Leaf Living. I bought a 7ft 4 in 1 games table (pool, air hockey, table tennis and dining table) for my partner’s birthday. John and the rest of the customer service team was incredible and allowed me to delay delivery of the item so the surprise wouldn’t be ruined. I had updates constantly about the… Read more ·  1

delivery process and was kept in the loop at all times. Upon receiving the item, it was exactly as described and amazing quality. It was also very easy to build. My partner and I are very happy with the item and the team is truly a dream to do business with. Thanks so much again!

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jpr28610
jpr2861021 posts
  Fair Incentive

I bought a Mahjong table and we are very happy with it. It looks amazing and works even better. Only thing I can fault with this purchase is the communication side of things. Call center rarely calls back as they promise. Also the product was a few weeks late but it was worth the wait. All in all, my family are very happy with this purchase. Thank you Show reply

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Dirk M.
Dirk M.WA
  Fair Incentive Verified

I bought the Dunkmaster M029 and was absolutely impressed with the product. What I have installed looks professional and it’s a real treat to play on with the kids. The price was amazing too! Leaf living was great to deal with and delivered the product seamlessly. Show details ·  1

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Stacey J.
Stacey J.QLD
  Fair Incentive Verified

I recently purchased the CUETIQ 7FT 3-in-1 Pool Table / Billiards Table / Ping Pong Table / Dining Table from Leaf Living, and I absolutely love it! I was a little wary at first because the price seemed almost too good to be true, and I wasn't sure what the quality would be like. Thankfully, I was completely wrong. The table is fantastic quality,… Read more ·  1

looks great, and is incredibly versatile.

It's quickly become the focal point of our home and gets plenty of use from family and friends. Being able to switch between a dining table, pool table, and table tennis table is a huge bonus, especially if you're short on space.

For anyone considering one, I highly recommend it. Excellent value for money and a great addition to any home!

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Anthony A.
Anthony A.
  Verified

The Solara outdoor canopy has provided additional value in my home. It looks great, is sturdy and adds aesthethic into my home Show details ·  1

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Jimmy B
Jimmy BVIC
  Fair Incentive Verified

I highly recommend leaf products . I had purchased an air hockey table for my son and he loves it . It was so easy to assemble and the customer service team were awesome to deal with. Show details ·  1

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Michael
MichaelQLD
 

Great product. Great customer service. Speedy response and helpful warehouse staff. Recently purchased the 8ft folding pool table. Picked it up from the Meadowbrook warehouse where the staff there helped me load it even after closing time. Website is easy to understand and the call line is fast to assist. The 8ft table took 30 minutes to assemble… Read more ·  1

on my own and comes with 2 cues, all the balls, triangle, ball holder, gloves and a heap of chalk. We have had hours of fun in the garage and at the end of the games it simply folds away and sits up against the wall taking up hardly any room. Highly recommend if you want a pool table!!!

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Snow Lucas S.
Snow Lucas S.
 

I recently purchased the AKEZ 11SQ Dual Motors 2000W 11" Electric Scooter from Leaf Living, and the experience has been excellent from start to finish. The scooter feels exceptionally well built, with strong acceleration, a comfortable ride, and plenty of power for everyday commuting and recreational riding. A special thank you to Owen Hsiung,… Read more ·  1

CEO of Leaf Living, for his outstanding customer service. It's refreshing to see a company where customer satisfaction is clearly a priority.

I'd also like to thank Parker at the Brisbane warehouse. From the moment I arrived, he greeted me with a friendly smile, carefully loaded my boxed scooter into my car, and even closed the boot for me. He was polite, courteous, and professional throughout. It's these small acts of genuine customer service that leave a lasting impression.

Lucas

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Billy EC K.
Billy EC K.VIC3 posts
  Fair Incentive Verified

I was about to place an order with another supplier for a 4 i n 1 Pool Table but need further clarification concerning delivery and installation before I order. I tried several attempts to contact the supplier in NSW but either have difficulty in contacting or when contacted did not a satisfactory answer. So I found Leaf Living also from NSW… Read more ·  1

but with a warehouse in Bayswater who can supply very similar equipment. On contacting the company , I was able to obtain a local contact number of Nathan based in Bayswater. I discussed with him the logistic of delvery and installation and told him I need the equipment delivered and installed by at least two people as I am in my 80's . Nathan was very helpful and assured me that he will arrange for delivery and installation as I require. A few days ago he came with another driver to deliver the equipment as arranged , and completed the installation to my satisfaction. I would not have ordered from Leaf Living had I not been able to talk to a local representative and got assurance of the service it can provide .

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Daveonzlo
Daveonzlo5 posts
  Verified

Easy set up, great price, great customer service Took a couple of weeks to come due to warehousing challnges but worth it. Very friendly staff kept me updated, highly recommend Show details ·  1

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Lee R.
Lee R.QLD2 posts
 

I purchased the CUETIQ 7FT 3-IN-1 Pool table and couldn’t be happier! The Brisbane warehouse delivered on all fronts. I reached out to check on delivery times and both Owen and Mark from customer care were super helpful. Then, installation was a breeze, quick and efficient! Everything from start to finish was top quality, and I’m already enjoying every game Show reply

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Adel G.
Adel G.NSW
  Fair Incentive Verified

I purchased this 2000w akez dual motor E - Scooter about two weeks ago and I already have 250km on the odo. The shipping was very fast, it came in only 2 days in Sydney. It has very good acceleration and reaches 60kmh. The build quality seems good, it has good suspension, and also has a key ignition. The brakes are a little squeaky but they have… Read more ·  1

good stopping power. It has an impressive range and the charger has a fan built in so that it doesn't get hot. It has led lights on the bottom, a headlight, and brake light. Overall, it's amazing value for money and I recommend it a lot.

Latest follow-ups

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Demo
Demo
  Verified

I would not recommend this business to anyone based on my experience. I ordered two go-karts for my son’s birthday. Only one was delivered, and unfortunately, the one I received was damaged. The second go-kart was never delivered. I requested a… Read more

full refund, but it took four weeks for them to collect the damaged item, and I am still waiting for my refund. I have now had to lodge a complaint with my bank and Fair Trading to try to resolve the matter.

This has been an extremely frustrating and disappointing experience, especially when the order was for my son’s birthday. Based on my experience, I strongly recommend doing your research before purchasing from this business. So dishonest and corrupt. Not even deserved 1 star

 Follow-up  · NO Good. Disappointed with the dishonesty from the business customer service

annoyed customer
annoyed customerSA2 posts
 

ordered a product said in stock delivery 3 to 4 days waited 2 months with about 20 emails saying we had to ordered it in we requested a refund after another 20 emails they finally cancelled order said they had refunded in every response but never… Read more

refunded. we had to lodge a pay pal dispute then escalate to a pay pal claim as they would not respond. Thankfully pay pal refunded. do not deal with this company.

 Follow-up  · Only reason we got a refund as we were covered by PayPal protection we lodged a dispute then a Paypal claim. They did not initiate a refund.

Leaf Living
Leaf Living    

Hi Shaun, We have reviewed the complete… Read more (+1 reply)

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Shak Z.
Shak Z.3 posts
  Verified

New Pool Table Arrived Damaged, Refund Refused I purchased a new pool table from Leaf Living for $3,232.71. Unfortunately, the table was delivered damaged. The damage was discovered during assembly after the packaging was opened, and I immediately… Read more

reported the issue.

I provided Leaf Living with a detailed timeline of events, photographs of the damaged packaging and table, contemporaneous text messages from my handyman documenting the discovery of the damage, and a written witness statement. Despite this evidence, my request for a refund was declined.

Leaf Living instead offered replacement parts as a goodwill gesture. I purchased a brand-new pool table, not a damaged product requiring repairs, so I did not consider this to be an appropriate outcome.

I have since lodged a complaint with Consumer Affairs Victoria to seek a resolution.

Based on my experience, I cannot recommend Leaf Living. The product I received was damaged, and I was disappointed with the way my complaint was handled.

 Follow-up  · No resolution yet. 21 days has passed since my last email to them with no response received. This has been such a stressful and negative experience, I hope it doesn’t happen to anyone else. I now need to resort to lodging a VCAT case.

Leaf Living
Leaf Living    

Hi Shak, Thank you for sharing your concerns. We… Read more (+2 replies)

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Positive reviews

Cami
CamiVIC19 posts
  Verified

Absolutely magnificent service from Leaf Living when delivering and installing our new Livara bunk bed. The website was easy to use, the delivery was super quick and well organised and the installation cost was worth every dollar! Hua, the gentleman… Read more ·  1

who build our bed, worked diligently for almost 4 hours straight to make the perfect bunk bed. Incredible service! And the kids absolutely love their new beds! Highly recommend.

 Follow-up  · Still loving our Livara bunk bed! It’s sturdy, comfortable and looks fantastic in the kids room. We made a great choice!

Barbara Burton
Barbara Burton2 posts
  Verified

Got an outdoor pool table from Leaf Living such a great backyard upgrade. We were hesitant at first, but it’s held up to the weather way better than expected. Show details ·  1

Destiny  B.
Destiny B.2 posts
 

We recently purchased a mobility scooter for my dad, and it’s honestly been one of the best decisions we’ve made for him. He uses it every single day, and it has made getting around so much easier and more enjoyable. The scooter feels incredibly stable and comfortable, which gave our whole family peace of mind from the start. Seeing how much… Read more ·  1

independence and confidence it’s given him has been truly worth it. Highly recommend for anyone looking to make mobility simpler and safer for a loved one.

Negative reviews

KylieM
KylieMQLD24 posts
 

Well. I ordered a drinks cabinet 4 weeks ago and they said 4-6 weeks. Just received an email informing me that it will now be 6-8 weeks. Now I’m not only worried about insane delivery times but also worried it will be a piece of rubbish. I feel a bit dumb that I didn’t read all this first! Show details

Shijia
ShijiaVIC
 

I ordered the Air purifier on 20th May, didn't arrive until 22nd July. I requested to cancel the order on that day, but they ignored my request. The item finally arrived on 27th July, but in a terrible condition. Poor packaging and damaged. The item has no function as it was advertised - formaldehyde removal. I requested a full refund on 27th July… Read more

and provided all the required pictures. They kept prolonging the process and were reluctant to keep their promise. DO NOT trust their advertisement. DO NOT trust this company.

Leaf Living
Leaf Living    

Hi Sharon, Thank you for sharing your experience. We… Read more

Arthur K.
Arthur K.
 

Caution using this company. It took them 13 weeks to deliver a home office desk when it was supposed to be a maximum of 6. In the end they sent me a damaged table top with scratched legs and a dodgy repair job using spray paint to cover the scratches. Funds were paid in full from the very beginning. Their communication was apologetic but all… Read more

just for the show and process. In the end, nothing was resolved. I cut my $1,250 losses and moved on….

Leaf Living
Leaf Living    

Hi Arthur, Thank you for your feedback. We have… Read more

Recent reviews

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ozi181
ozi181NSW20 posts
 

My daughter purchased this item and began to assemble it, when it came to installing the stairs / draws she found no locating hole for the steps. Following this my daughter called me for help believing she was doing something wrong. Upon inspection there were no locating marks or holes for the steps, that's ok as I could work out the location due… Read more

to my carpentry skills. However when I inspected what she had already assembled I became concerned about the safety of the materials used to manufacture this rubbish. I saw two issues one the instructions showed totally different hardware and and assemble method to what was in the box. Secondly and most important was the grade of pine used and the poor quality of construction particularly in the upper bunk. the grade of the materials used wouldn't even pass for use in pallets, the pine was full of knots, many of which were at the securing points, we all know children will always jump some what on there beds that's guaranteed, this construction would need to be babied as it would easily collapse. They advised me to try and reassemble the bed after seeing the photos. Clearly the photos showed major problems with the soundness of this product. see for yourselves cracks in joints knots falling out in structural connections.

FYI for those thinking of leaving negative review on Leaf Living website let it be known they delete negative reviews, my review has been deleted.

Think twice before you by from leaf living

Leaf Living
Leaf Living    

Hi Reny, We take product safety concerns seriously,… Read more (+1 reply)

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Sheldon F.
Sheldon F.VIC
  Verified

I purchased a pool table from Leaf Furniture online on 22 March 2026 for $2,550. Unfortunately, my experience has been extremely disappointing. When the pool table arrived, it was missing parts, preventing assembly. After the missing parts were eventually supplied, I discovered that four additional parts were damaged straight out of the boxes. I… Read more

reported these issues immediately and have been waiting for replacement parts ever since.

More than three months after my purchase, I am still unable to fully assemble the pool table. For a product of this value, I expected much better quality control and customer service.

The long delays, repeated follow-ups, and inability to use the product have caused significant frustration and inconvenience. Based on my experience, I cannot recommend Leaf Furniture. I hope the company improves its quality checks before shipping products and provides much faster after-sales support when customers experience problems.

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