Life Insurance Direct

Caris and Naima made my experience very streamlined and easy when switching Life and TPD insurers recently. The process was painless and all my questions were answered, and interview bookings went smoothly. I highly recommend the services of Life Insurance Direct! Show details ·  1

So impressed! Amazing service. Long process, but made smooth! Very knowledgable adviser! Show details ·  1

Efficient, understanding of my needs and pleasant phone manner while explaining what l didn't understand. Show details ·  1

I have been a long term client of Life Insurance Direct and have been supported by Travis Landmesser for all my Insurance Requirements Recently I was diagnosed with an Illness and I reached out to Travis to understand if my Insurance Polices that Travis had put in place would support me through this difficult period Travis was extremely… Read more ·  1

supportive and Professional in reviewing the Terms and conditions and commercial technicalities of my polices and through his knowledge and due diligence he was able to determine another coverage criteria for me that the Insurance provider had not realized was part of my cover I would recommend anyone to reach out to Travis for all your insurance needs he is someone that listens and develops a Tailored solutions for all your requirements I would like to Thank Travis for his Expertise, Follow up, Transparency and Empathy for what has been a difficult time for me and the way he acted as the interface for me and the Insurance provider and keeping me advised on a daily basis was of immense help which I am very grateful for

Thank you Travis

Regards

John Robson

Information regarding policy changes – I recently was thinking of making a few adjustments to my various policies with AIA (via life insurance direct) due a massive preminum increase. Hiba assisted me in exploring what effect various changes to my policies would have on the premium - the answer was - very little! Even with a big cut back on insured amounts, i would only save myself in… Read more ·  1

the order of $20-30 per month, so not really worth it. And also, to change to another insurer means going through all the medical work up again, plus wait times plus new exclusions - also not worth it! And for everyone out there with own occupation income protection - beware that if you change policy or go with another comapny, you will lose your own income payout till age 65; they will cut it back and stop it after only 2 years so that even if you've been a brain surgeon - you can still flip burgers according to them and they will no longer pay you the salary you are used to - beware! So yes, Hiba was helpful but the insurance companies have us all by the scruff of the neck and they know we can't cancel our policies or change to someone else. Just glad I got my own occupation till 65 when I did!

Excellent customer service – Thanks to Ivan for helping me through this process. He answered all my questions very clearly and provided me with useful information to make my decision regarding life and trauma insurance much easier. He is very good to talk with - friendly and professional. I needed time to process all the information and check out what other options were… Read more ·  1

available and Ivan was happy for me to do so. He followed up with me as arranged and, even when I sill hadn't decided, was very happy to give me more time. I didn't feel pressured at any time and I really appreciated this - nothing worse than being treated as just another sale - certainly not the case with Ivan. The whole experience was very positive and I have taken up a policy. I would also like to congratulate Life Insurance Direct on the way they manage the quotes - being able to change the parameters myself allowed me flexibility to check companies, their price and conditions, without having to rely on a consultant each time until I needed more information. Great customer service by Ivan.

Tara was very helpful with any questions I may have had. She explained the policy clearly and it was wonderful to understand & hear her easily. The policy is affordable and the process appears easy enough. Show details ·  1

I started correspondence with Life Insurance Direct several months ago the team assisted myself at every opportunity. Very clear and transparent, the results have been wonderful. Show details ·  1

What a great experience, especially at renewal time! Caris called and didn't just try to sell me into a new product but she checked my existing provider and beat the price - took her a week of back and forth with the insurance provider but she proved the actual service they can provide and she added great value to the process all whilst being… Read more ·  1

friendly, fun and and professional. I never leave reviews but she is a true asset to the business and made the experience easy! If you can ask for Caris - she is just the best - I am no way affiliated to her or the business - she was just simply fantastic!

Difficult to contact and extra unnecessary steps. I did get a policy in the end but I am a bit unclear on the actual options and benefits that were presented. Seems to be a lot of noise and could have been simpler for me. I didn't have the time to start again somewhere else. Show details

My Consultant has to work hard and that’s a shame! – * contacted only as the Policy was due for payment. * only interest in payment not checking on better policy until I pushed the matter by canceling my payment on Policy Due. * all suggestions on how to save funds came from me the customer. My consultant was helpful in the scope of work there is no criticism of their work it is sad that they had to listen to my frustrations in the phone . Show details

Worst company ever!!!We have not received any help from this company. Two months of wasting our time – We signed up for their services. All they did was promise to review, get the best deal and they haven’t done anything. They have not called when they should have. Show details

My enquiry was handled professionally, and I am very grateful. I received my quotes promptly, exactly when I was told I would. I was kept updated on all activities, and all my questions were answered when I wanted them answered. I appreciate the good service, the good prices quoted, and the professionalism of the representative who handled my case. Show details ·  1

Great experience dealing with Life Insurance Direct! The call was seamless, efficient, and the representative was super helpful in explaining my options. Highly recommend! Show details ·  1

Mathew was very helpful with finding the right policy that suits my needs by clearly explaining the benefits of the products I was trying to select. Mathew was also meticulous and came in prepared with the information I needed before each follow up call. Show details ·  1

My case officer went out of his way to help find insurers who would consider my complex situation and then kindly and professionally assisted me in the application process. Thank you for your assistance! Show details ·  1

Tara Oxlade from Life Insurance Direct was very professional, helpful and efficient with my business and personal insurance policy request. Tara took the extra time to explain in detail, any ambiguity throughout this process. Ultimately this ensured that I have secured the insurance that suits my needs and requirements, with complete certainty and comfort on the cover that I now have. Great work and thanks. Show details ·  1

Peter from Life Insurance Direct was helpful, knowledgeable and personable. Talked me through the options and application process, and was able to answer my questions, providing general advice. Show details ·  1

Matt was patient & clear in his communication, which made the process smoother and enjoyable, despite the length of time spent across 2 calls. Policies offered were of good value, and feels easy to set up with Matt's assistance. Show details ·  1

Really helpful and patient. He was very knowledgeable and answered all the questions Show details ·  1

Peter Smith was friendly, helpful and informative and answered all my concerning questions. Show details ·  1

Friendly and professional service by Robert but slightly on the long side. Show details ·  1

The operator was helpful and clear with her questions. It was a pleasant experience. Show details ·  1

She spoke very well, an made everything very clear an easy to understand Show details ·  1

Tara has been amazing! Thank you for all the effort in finding out information as we are not citizens or permanent residents yet. Appreciate your patience! Show details ·  1

Peter was very pleasant and made questioner easy. The whole process was great. Show details ·  1

Thank you Tara you have been a star in assisting me through this process - it is greatly appreciate Show details ·  1

Caris was excellent, patient and professional, extremely happy with her Show details ·  1