1,222 reviews
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- 3-4 weeks
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- 1-2 months
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- 3+ months
AI reviews summary
Pros
Verdict
Overall sentiment towards Real Life Insurance is largely positive, driven by a smooth application process, clear communication from staff, and competitive pricing. Customers frequently praise individual representatives for their helpful and supportive approach. However, a subset of reviews highlights challenges related to the cancellation process and communication regarding billing or claims handling.
young lady i spoke to was excellent in explaining questions VERY DIAPPOINTING TO GET A QUOTE OF $33.96 A FORTNIGHT TO THEN GET A PHONE CALL BACK SAYING ITS GOING TO COST $156 A FORTNIGHT. YOUNG LADY WAS NICE BUT YOU CAN SHOVE THAT Show details · 4
Gabriel was a complete star and went over and above to make sure I understood what my life insurance policy was all about with clear detailed information giving me nothing other than sincere clarity. Show details · 1
Cancellation of a policy is all about trickery !!! This company should be hanging its head in shame, I cancelled all my polices two months ago as they were so very expensive, I had been with them for more than 10 years until | discovered how much I was being ripped off by, I cancelled all the policy's and two months later they are still taking… Read more
monies from my account unauthorised, trying to get theses commissions based sales staff to listen is like extracting teeth, all they want to do is trick you into a cheaper policy !! I do not recommend this company or its conduct, I would also suggest that people look at other companies who are more honest and transparent especially with cancelling a policy. nightmare!
Reviews with attachments
Very happy with my decision – This was done very quickly. Very helpful with what I needed and I was well informed Very organized and good service I paid more than I thought But I understand why that is Show details · 1
Real Life profit from dementia – Very disappointed with this company - they profited from my mother’s dementia situation after she paid off a funeral for 10 years. Real Life insurance ethics are disgraceful. Zero stars if possible. Show details
Hi Renata, Thank you for taking the time to share… Read more (+7 replies)
Do not sign up for life insurance with this company – I signed up with them while living in Australia and contacted them about me moving to the US, they told me I could keep the policy no problem. Then I needed to change my payment account but I found it so incredibly impossible to make a simple change decided to cancel instead. Now they’re making me just through a thousand loops to try and have… Read more
this policy cancelled. They have no contact number for life insurance, they said I will need to email which I did, then they told me I would need to write a hand written letter and sign it which sounded a bit inconvenient but I did this as well, now after all that I get an email saying they will arrange to call me in a few days.
This company is clearly taking me for a ride and I feel sorry for other less capable people who are stuck paying when they would like to cancel as well.
Hi Morgan, Thank you for reaching out with your… Read more
Latest follow-ups
My partner is dying of MND and they are making it extremely hard to get her pre death payout, they have done everything possible to make her claim seem like she was being fraudulent. I.e the date that she was diagnosed which wasn't really the date,… Read more
because her local GP had put down that it was possible that she had the disease but she was not diagnosed until July 2025. It has really made her distressed more for the fact that she or i wont have enough for her funeral. They state that they make insurance easy, what a lot of bullocks.
Follow-up · Will I not ever recommend these thieves, instead I have for warned so many people and I know that they have changed their life insurance companys Non Greenstone and any other related companies , Do your research people my wife was entitled but they did everything possible to deny her claim, I hope your company rots in HELL
Hi Robbie, Thank you for sharing your review with… Read more (+5 replies)
Sadly Real Life profited from our late mother's dementia – Very disappointed with this company after she paid off her funeral for 10+ years. Her payments stopped when her bank card changed and no other family members were notified. She was… Read more
notified...but people with dementia don't answer emails and don't have a phone to call. 11 months later she died and they did not pay a cent after taking her money for her funeral for 10+ years. Real Life insurance ethics are disgraceful. Zero stars if possible. No care - just profited from her payments and our family were left with the funeral bill. Grief is horrible enough - they had no remorse. It was shown in their actions during this process.
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Follow-up · They did contact us- but no refund, not a care- just took our mums 11 years of payments in their pocket and did not pay one penny of her funeral because her bank card numbers changed and she had dementia so thy claim they could not contact her. They did not try and contact any family. Everything from their side was “legal” - they called…they… Read more
Hi Renata, Thank you for sharing your review with… Read more (+5 replies)
Positive reviews
I want to say a special Thank you to Alfred who has served me well and assisting me and family about a beneficial financial support with Real. Everything sounded real and it made me believe that REAL LIFE INSURANCE is highly recommended to all Australians. I found Alfred to be a very respectable family man and down to earth in his customer… Read more · 1
service. He deserves more promotion for His warm approach and great understanding of the products and offers Real promised to their customers. He made me feel safe and certain that I had no doubts Real is the answer to my need right now. I’m excited to be part of your business and I am looking to share this blessing to my children, families and friends as well. Thank you once again Alfred. Very much appreciated..
It was pleasure to chat with the customer service. I am diabetic and was not able to find anything. Then I see the add on facebook and enquire about. All went well with good offer and nice price. Definitely recommend to all. Show details · 1
I am not reviewing this product. the life insurance product I have is exceptional and I know I can trust good life insurance product. real insurance is fantastic and very reasonable premiums. Show reply
Negative reviews
DO NOT GET Real Life Insurance. Their insurance is under written by Hollard's Insurance, probably the worst service insurance company in history. In fact ASIC has already received complaints about their dodgy scam tactics in trying to get out of any claim. I went through their claim system at Hollard's recently and it was a nightmare. Their phone… Read more
auto attendant is demanding and you have to enter about 15 keystrokes to talk to someone. One lady sounded like she was on drugs and didn't give a rat's ---- about me. I think I must have interrupted her nail painting. After weeks of conversations the claim went nowhere. Hollard's are a scam. YOU HAVE BEEN WARNED!
Hi Mike, Thank you for taking the time to share… Read more (+4 replies)
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DON’T USE THEM Service terrible rude and repetitive They have twice as many people chasing payments as service staff Was informed that I had to cancel in writing Which was a blatant lie my policy was cancelled over the phone 5 days after the initial request just to drag out the process to collect more money for premiums Other companies are a third of the price Show details
Hi A C, Thank you for taking the time in sharing… Read more (+2 replies)
Absolutely stay well clear of real Insurance ,I had a policy for many years it just kept going up and up ,god for bid you miss a payment to ,you will get seriously harrassed ,calls texts emails no stop .then try to charge you extra on top of a missed payment .very happy I ceased both policy I had and now with a company who I pay half of what I was to this one ,oh and they don’t harass people . Show details
Hi Shell, Thank you for sharing your review with… Read more
Recent reviews
I spoke with a lovely woman by the name of Kayla she was friendly professional and made all facts regulations and obligations very clear and easy to understand will definitely be recommending Real to anyone looking for life insurance and cover Show details · 1
The bloke dealt with was very professional, very understanding and listened to me when I needed him to. Was decent with his response and as caring as he could be bloke to bloke. Comfortable experience while securing life insurance for my self, for my son. My sons mother has passed away. This was already difficult for me to knowing I'm the only one… Read more · 1
left for my boy. The young gentleman that helped me out today set it all up was very understanding and compassionate. I appreciate that. Thank you to him and the team.
Great customer service, quick turnaround from the underwriter, pricing wise I would guess their on par with market rate. Easy to confirm the policy & make it live. Show details · 1
Easy. Clear lovely customer service Happy Nothing hidden - upfront Instructive recommend Show details · 1
I applied online to get more information about life insurance and Kevin called me going through step by step on what real insurance covers, the benefits and before I knew it I'm not a real insurance customer. Kevin was very helpful, knowledgeable and I felt comfortable asking him questions as he was patient and never rushed me into applying. Thank… Read more · 1
you Kevin and Real Insurance I'm happy with the service and making a choice that I never thought I would make.
I’m very satisfied with the life insurance service I received. It gives me peace of mind knowing my loved ones won’t have to stress after I’m gone. It feels good to know they’ll be taken care of, and that brings me real comfort and security. Show details · 1
Maggie was super helpful and professional, all the questions and policies were straight forward and easy to set up, she was also very understanding and caring, such a lovely lady, thankyou Maggie Show details · 1
Find out how Real Life Insurance compares to other Life Insurance
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I was extremely impressed and satisfied, in my experience, with the representative. He explained everything to me, with patience and confidence. Show details · 1
I did a quick online quote and a minute later I received a call. Answered all the questions and everything was done and approved. So easy to do it and I reckon my monthly fee to cover the maximum insurance is pretty reasonable. Show details · 1
I'm happy to the person who attend my called and she give me a clear explanation what I need to heard Show details · 1
Spoke to a gentleman by the name of Alfred very professional and polite Show details · 2
The consultant was amazing. Very friendly and professional, very happy with the process. Show details · 1
What a great lady to talk to made everything so easy very polite thank you. Show details · 1
Good customer service and a clear explanation of their policy. Show details · 1
It was quick, well delivered. I thought this is gonna be expensive but then came back affordable. Really happy. Show details · 1
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Hi Jeff, Thank you for sharing your review with… Read more (+1 reply)